Conrad New York Downtown

We just wrapped up a fantastic long weekend at the Conrad New York, and we can’t say enough great things about our experience! From the moment we arrived, the staff went above and beyond to make us feel welcome. Every interaction was met with kindness, professionalism, and a genuine willingness...

We just wrapped up a fantastic long weekend at the Conrad New York, and we can’t say enough great things about our experience! From the moment we arrived, the staff went above and beyond to make us feel welcome. Every interaction was met with kindness, professionalism, and a genuine willingness to help, which made our stay truly exceptional. The cleanliness of the hotel was impeccable—every space, from the lobby to our suite, was spotless and well-maintained. It’s clear that attention to detail is a top priority here. The turn-down service in our suite was outstanding! Coming back to a perfectly refreshed room each evening, with thoughtful touches that made us feel pampered, was such a treat. I love the lavender night time balm and even managed to snag an extra to bring home! A special shout out to the front desk team, who helped us navigate the subway with ease. Their guidance was instrumental in making sure we got around the city smoothly, and we truly appreciated their patience and knowledge. We had one evening with rain and the bell-hop made sure we knew how to navigate the area with the least amount of exposure to the elements! We did have one “eh” experience at the Atrium, the hotel restaurant, but honestly, that won’t deter us from giving this stay a 5-star review. The overall service, comfort, and hospitality far outweighed that one minor hiccup. If you’re looking for a luxury stay with top-tier service in NYC, we highly recommend the Conrad New York. We’ll definitely be back!

We stayed at the Conrad during a work + fun trip to NYC from Baltimore. We were checked in by Darwin, who, in all honesty, may be the nicest representative of a hotel we have ever met. He was jovial and kind and gave us EXCELLENT suggestions for meals. The...

We stayed at the Conrad during a work + fun trip to NYC from Baltimore. We were checked in by Darwin, who, in all honesty, may be the nicest representative of a hotel we have ever met. He was jovial and kind and gave us EXCELLENT suggestions for meals. The Conrad should hold on tight to Darwin -- and give that man a raise if you can. He makes the hotel look good! Every aspect of our stay was perfect. The room was spacious and clean. EVERY member of staff we met - from folks we met in the elevator - to the kind gentleman who delivered a refrigerator to our room (can't remember his name, but we believe it was Rahman) - to the awesome guys who welcomed patrons at the door - was genuinely friendly. We left our phone charger cords jumbled up behind the alarm clock and returned to our room to find them neatly wrapped and wrangled with a Conrad brand cord wrapper! They leave no stone unturned in the effort to make their guests feel like the hotel is a home away from home. Located SO close to the 9/11 memorial and the Oculus, it is very easy to get around the city by subway. As civil servants, we typically cannot afford to stay at the NYC Conrad in any season other than winter, but it is now our favorite hotel in NYC. We will definitely return next winter. HIGHLY recommend!

We arrived to the Conrad, New York downtown on Christmas Day 2024 in the evening. Check-in was smooth and they were able to combine our two separate reservations (one with cash, one with points) into the same room so we wouldn’t have to check out and then check in again....

We arrived to the Conrad, New York downtown on Christmas Day 2024 in the evening. Check-in was smooth and they were able to combine our two separate reservations (one with cash, one with points) into the same room so we wouldn’t have to check out and then check in again. The restaurant was open under. It’s normal operating hours, which was great because it allowed us to have a stress free dinner as soon as we got there. We were on the sixth floor in room 626, with a Hudson River view. Let me tell you that you need a Hudson River view room. Every night we laid down in bed we left the curtains open and stared out the window with an unobstructed view of the New Jersey skyline. The shower was cavernous but a little bit dark for my preference. The water pressure from the rainfall showerhead was excellent and had an outstanding amount of water flow. This hotel is truly five stars every step of the way. Every night they provided an ice bucket and every time I went to grab a glass from the mini bar, I was able to have a cold and refreshing glass of water thanks to the in room, water filter station. This is the most underrated feature in a hotel room and it needs to be EVERYWHERE. There is nothing worse than having to ration an 8 ounce bottle of water each day or needing to go to the store to buy bottled water every night. We ordered breakfast every single morning to the room because the quality of the food at this hotel is top notch. The blueberry pancakes and potato medley are to die for. I feel spoiled now because they take good care of you at this hotel.

While the room at Conrad Downtown NYC was spacious and comfortable, and the promised river view was as breathtaking as expected, these positives were overshadowed by the sheer incompetence, unprofessionalism, and rude behavior of the staff. This was easily one of the most frustrating hotel stays I have ever experienced....

While the room at Conrad Downtown NYC was spacious and comfortable, and the promised river view was as breathtaking as expected, these positives were overshadowed by the sheer incompetence, unprofessionalism, and rude behavior of the staff. This was easily one of the most frustrating hotel stays I have ever experienced. Front Desk Rudeness at Check-In Our problems began at check-in. The lady at the counter, in a curt and rude tone, informed us of the $200 pet fee if our pet intended to stay with us. The way she said it made it seem as though we were planning to smuggle our pet in without paying or that the pet wasn’t meant to stay. This was completely unnecessary and an awful first impression for a “luxury” hotel. Billing Mistakes and Arrogant Front Office Manager During check-in, we were told we had a $100 daily credit as part of our reservation package and a $50 daily F&B credit as Hilton Gold members. Based on this, we dined at their restaurant on the first night, expecting the credits to cover the bill. On the final folio, however, only $50 was credited. When we raised the issue, the front office manager, Sandrea D., rudely dismissed us and explained that the $100 credit starts the day after check-in and doesn’t apply on the first day. This policy was never communicated to us, and her response was dismissive, as if it was our problem, not theirs. When I insisted, she eventually applied an additional $50 credit, but her tone made it seem like she was doing us a favor. She even had the audacity to blame Hilton’s communication instead of taking responsibility. This kind of attitude is unacceptable, especially from a manager in a luxury hotel. Additionally, they failed to apply the $100 daily credit for the subsequent days correctly. Initially, only $250 of the $300 was credited. After much back-and-forth, they corrected this. Such constant errors in billing and the effort required to fix them are exhausting for guests. Messed-Up Breakfast Order and Double Charges One morning, we messaged the concierge to arrange a breakfast pickup order, which they agreed to. However, they provided the wrong items. When I brought this up, the restaurant staff rudely told me, “It’s none of my concern,” and since the restaurant was closed, they couldn’t provide the correct items. After insisting, they adjusted the bill. But in the final folio, they charged me for both the original incorrect order and the corrected one! This level of carelessness and unprofessionalism is unacceptable. Dinner Pickup Incident Later that day, I requested a dinner pickup order. Sandrea D., the same rude manager, told me there would be an additional service charge. When I mentioned that there wasn’t one for breakfast, she dismissively replied that it was done “as a courtesy.” Her tone was condescending and arrogant, completely inappropriate for someone working in hospitality. Awful Food at Atrio Restaurant The Atrio restaurant was another disappointment. The food was bland and lacked flavor—far below the standards of any decent restaurant, let alone one inside a Conrad hotel. Dining there felt like a complete waste of money. Conclusion While the room and the view were nice, the rude and dismissive behavior of the staff, especially Sandrea D., completely ruined our experience. The numerous billing errors, messed-up orders, and poor communication created unnecessary stress during our stay. This is not what I expect from a luxury hotel, and it is certainly not up to the Conrad or Hilton standard. Do yourself a favor and avoid this hotel. With rude staff, incompetent service, and terrible food, it’s simply not worth your money or your time.

Wonderful hotel! The people, the vibes and the beautiful Hudson views made this a trip to remember! The bar atmosphere was great. The drinks were made well! Nothing but great things to share about the Conrad! + Being a Hilton Honors member has its own perks too!

This hotel is mostly what you would expect from the high-end Hilton brand. The whole lobby on the second floor thing is a little odd and I wish the gym didn't require you to walk through the lobby but otherwise I really enjoyed my stay here. The hotel is an...

This hotel is mostly what you would expect from the high-end Hilton brand. The whole lobby on the second floor thing is a little odd and I wish the gym didn't require you to walk through the lobby but otherwise I really enjoyed my stay here. The hotel is an easy walk from several subway lines, has terrific access to the walking paths around Battery Park City and lower Manhattan, and the views are great. For anyone wanting to stay a little out of the chaos of midtown but in Manhattan, I definitely recommend this well run spot.

My husband and I had a delightful stay at the Conrad. Both the hard and soft products are exceptional. The suites are spacious, beautiful, and well maintained. Though our room was not sold as a river view, we had a peekaboo view of the water. We left the room at...

My husband and I had a delightful stay at the Conrad. Both the hard and soft products are exceptional. The suites are spacious, beautiful, and well maintained. Though our room was not sold as a river view, we had a peekaboo view of the water. We left the room at different times each day, and housekeeping promptly and thoroughly cleaned our room each time. We also really enjoy staying in downtown, as there are plenty of restaurant and bar options without the chaos of staying in typical tourist areas. I had a minor billing issue on my portfolio, and after a couple follow ups, the hotel resolved the issue. We did have an odd incident occur the last day of our trip, a couple hours before check out. My husband left the room (without any bags or luggage) to go get breakfast while I stayed back in the room to finish getting ready. About five minutes after he left, someone entered our room using a key card and without knocking or announcing themself. Only when I called from the bedroom to see if it was my husband, did they say “housekeeping” and then promptly leave without saying another word. I was hopping in the shower about a minute later, so I’m glad they didn’t walk in then! I told my husband about the incident when he got back and he told me that housekeeping had watched him leave our room. I am hoping they are just overzealous and this was not a nefarious act to get into our room, but regardless, it was a little unsettling.

Went for NYC day trip to take Staten Island Ferry and explore downtown.... Richard at desk gave us an early checkin ...(acknowledged our Hilton status).....and offered suggestions for our day trip....right person for front desk Shout out to Gabrial and Solomon at the front entrance.. pleasant and helpful Room (suite)clean...

Went for NYC day trip to take Staten Island Ferry and explore downtown.... Richard at desk gave us an early checkin ...(acknowledged our Hilton status).....and offered suggestions for our day trip....right person for front desk Shout out to Gabrial and Solomon at the front entrance.. pleasant and helpful Room (suite)clean ....secure... well appointed....comfortable (fresh water dispenser) Resturant open area..... wait staff attentive....fun experience Will return for longer stay.....enjoyed amenties and local area...another area of NYC to explore