The Roosevelt New Orleans

Sc The historic hotel is gorgeous! With a past that is part of New Orleans culture. The attention to detail is obvious in every aspect of our experience from the front desk, concierge, waitstaff, and housekeeping. The service was friendly and efficient.In fact we felt so comfortable here, we are...

Sc The historic hotel is gorgeous! With a past that is part of New Orleans culture. The attention to detail is obvious in every aspect of our experience from the front desk, concierge, waitstaff, and housekeeping. The service was friendly and efficient.In fact we felt so comfortable here, we are having a hard time getting out in to NOLA😉!

Completely satisfied. The Waldorf met and then exceeded expectations. From the check-in until we left the hotel, everything was fantastic. We had a staycation and never left the hotel, eating at all the outlets, enjoying the amenities, it was all superb. The staff was stellar with every interaction; professional and...

Completely satisfied. The Waldorf met and then exceeded expectations. From the check-in until we left the hotel, everything was fantastic. We had a staycation and never left the hotel, eating at all the outlets, enjoying the amenities, it was all superb. The staff was stellar with every interaction; professional and efficient. Good service at Teddys, The Fountain Lounge and The Sazerac Bar. Room service was fast, friendly and yummy. I know it sounds like I'm gushing but I haven't been impressed this much by a hotel since before covid.

We stayed at the Roosevelt for a weekend visit to New Orleans. It’s a large historic hotel. The location is good, near bourbon Street but not on it so pretty quiet. The door crew is great! Those guys know everything. Check in and out were quick and easy. The room...

We stayed at the Roosevelt for a weekend visit to New Orleans. It’s a large historic hotel. The location is good, near bourbon Street but not on it so pretty quiet. The door crew is great! Those guys know everything. Check in and out were quick and easy. The room was HUGE. A front room with sofa, chairs, tv, mini bar, coffee station, and table and chairs setup. Lots of space for working. The bedroom was also quite spacious. Another tv, chair, and big comfortable bed. The closet had plenty of hangers and included a full size ironing board and iron. The bathroom was nice. I LOVE the Aesop toiletries. And thank you for using full size (non disposable) toiletries and having conditioner along with shampoo and bath gel. Towels were plentiful and good sized. Good shower with nice water pressure. We didn’t try the bar as it was very crowded (guessing due to holiday visitors). The lobby holiday lights and decor are pretty amazing. Overall a very nice hotel.

Goodness me the bad was truly bad here. This place was rammed and there was nowhere near enough staff with the number of guests using this hotel. Failed dismally to get served at the bar on Saturday night and noon on Sunday, just gave up after a long time waiting....

Goodness me the bad was truly bad here. This place was rammed and there was nowhere near enough staff with the number of guests using this hotel. Failed dismally to get served at the bar on Saturday night and noon on Sunday, just gave up after a long time waiting. Valet car service was manic, staff doing their best with the overwhelming numbers. The small room was cold and had to call out engineering to fix it. The bed was comfortable and the breakfast was very nice but all in all, probably the worst hotel experience I have ever had. The staff were surly and hard to find. I can’t believe what this place charges for such an underwhelming experience. A highly disappointed customer here who will never return. Lesson learnt.

We were so excited to stay at this hotel! It was quite the bust. We checked in a little early and didn’t expect our room to be ready so we had lunch in the hotel coffee shop. I ordered a Caesar salad and they forgot the croutons and then said...

We were so excited to stay at this hotel! It was quite the bust. We checked in a little early and didn’t expect our room to be ready so we had lunch in the hotel coffee shop. I ordered a Caesar salad and they forgot the croutons and then said they didn’t have the croutons and then said they couldn’t find the croutons and then they found the croutons. My husband had a burger and the bun was soggy and when he asked for a glass of water the older gentleman behind the counter acted like he was being extremely inconvenienced. We had to go back to the desk to find out our room was ready, although they had promised they would text us when it was ready which was after check-in at three. The gentleman at check-in was quite curt and acted like he could’ve cared less, we were only a transaction to him. We were so excited to have drinks at the Sazerac bar and couldn’t even get into the bar because it appeared the hotel had rented it out to the pharmaceutical convention. The hallways were completely full and jampacked with these conventioneers. We didn’t think the Waldorf Astoria would have participated in a citywide convention, but they were completely full with the convention attendees who were loud, partying, drinking heavily and almost yelling. I asked the front desk if hotel guests had priority in the Sazerac bar and she said she didn’t understand my question. Then, we went to what we thought was the hotel restaurant for a nice romantic dinner. It was called Domenica. It actually felt like a sports bar without the TVs. They had food runners and the waitress made sure we were only a transaction. There was no personality. When thebill, we tried to sign it to our room, and found out that they were not associated with the hotel, the waitress said that the hotel was their landlord. The entire Roosevelt experience was disappointing; don’t come during a convention. There were two positives. The hotel was very beautifully decorated so hats off to the decoration staff, and secondly, the Bellman couldn’t have been nicer. We asked for a history of the hotel and one of the Bellman printed it off and even gave me a timeline. Those two departments were great and the room is nice and clean. That being said, however, the overall experience was extremely disappointing.

We stayed here for three days as we were attending a concert at the Saenger theater so it was convenient and within walking distant. It is an easy walk to Bourbon street and the French Quarters. Checking was very easy and the reception desk was very helpful. We booked thru...

We stayed here for three days as we were attending a concert at the Saenger theater so it was convenient and within walking distant. It is an easy walk to Bourbon street and the French Quarters. Checking was very easy and the reception desk was very helpful. We booked thru Am Express fine hotels and loved the extra amenities. Breakfast in the Lounge was also nice. They have great beignets. The room was also nice, great Aesop bathroom products. They did turn down the room when asked. Checkout very fast. Would highly recommend.

My third stay here and this is the worst. Time to find another solid hotel here. Most things are ok but the bathroom size is unacceptable. This is not a basic lowest level room. Difficult to stand near sink, hard to shower, barely any room between toilet and door when...

My third stay here and this is the worst. Time to find another solid hotel here. Most things are ok but the bathroom size is unacceptable. This is not a basic lowest level room. Difficult to stand near sink, hard to shower, barely any room between toilet and door when trying to close it. Completely insane. I am a “Hilton Honors” member (another joke loyalty program), travel over 30+ times a yr and they didn’t know (at check in) that I had stayed at this hotel before a few times. Flight attendants know me in some airlines and this hotel didn’t.

My wife and two other couples came to New Orleans to celebrate my birthday. It was a wonderful experience, and I do love the old-world luxury of the Roosevelt! As a diamond member the hotel did provide me a great room upgrade to a king deluxe room for my birthday....

My wife and two other couples came to New Orleans to celebrate my birthday. It was a wonderful experience, and I do love the old-world luxury of the Roosevelt! As a diamond member the hotel did provide me a great room upgrade to a king deluxe room for my birthday. Room, coffee, room service, and concierge service was great! I do want to call out Travis with the concierge service and Fernando in the coffee lounge for their A+ care of my wife and I. I do want to say that I tried Beignets and Sazeracs all over New Orleans and I found the very best at the Roosevelt. My wife did give me a couples massage for my birthday in the hotel Spa that was wonderful and right on time after the weekend of drinking and dancing in town. The hotel is perfectly located for walking to any of the typical places to visit in New Orleans! Dewey T. Diamond Member

Beautiful hotel in a great location - easy walk to Bourbon street and about 10 to 15 minute walk to the riverside, cruise terminal, French quarter. Superb room - good size with a lovely bathroom - multi head shower was excellent. Excellent quality bed linen and a very comfortable bed....

Beautiful hotel in a great location - easy walk to Bourbon street and about 10 to 15 minute walk to the riverside, cruise terminal, French quarter. Superb room - good size with a lovely bathroom - multi head shower was excellent. Excellent quality bed linen and a very comfortable bed. We did a 4 night stay, flew to Nashville and then came back for a final night (paying with points). On our final night we get a comp’ room upgrade, this room was outstanding and huge! The pool area good - pool heated & jacuzzi really warm so worth a visit. Particularly nice if you are up early. Choice of restaurants / cafes for breakfast - as Hilton Gold members we had a $50 per day credit to use in some restaurants. A decent breakfast for 2 cost around $60 so we used the credit for this. Can highly recommend room service breakfast. Cabs to and from airport seem to be a fixed price of $36 (as at Nov24). Uber and Lyft very easy to use as well.

This is a classic, beautiful landmark hotel with all the amenities of a modern one. We opted for a 1 bedroom suite which had 2 baths, a truly separate and comfortable living area. Cushy bathrobes, nice bath products and great housekeeping added to our positive experience. Only downsides were pretty...

This is a classic, beautiful landmark hotel with all the amenities of a modern one. We opted for a 1 bedroom suite which had 2 baths, a truly separate and comfortable living area. Cushy bathrobes, nice bath products and great housekeeping added to our positive experience. Only downsides were pretty banged up furniture and extraordinarily loud HVAC system below our room. And backside of hotel had a terrible industrial view. Didn’t eat here but sanzerac bar was beautiful. Also all staff were great without exception. This place is not cheap but a lovely old dame in a great location in a great city!

Always a pleasure to return to the Roosevelt. It is our favorite Hotel in New Orleans. Stayed at many upscale properties in New Orleans over the years, this is our preference. Close, historic, romantic, great bedding and staff. It has great atmosphere especially at Christmas when we return annually as...

Always a pleasure to return to the Roosevelt. It is our favorite Hotel in New Orleans. Stayed at many upscale properties in New Orleans over the years, this is our preference. Close, historic, romantic, great bedding and staff. It has great atmosphere especially at Christmas when we return annually as our Christmas tradition. A long date night or weekend is always a pleasure there.

I love this iconic New Orleans hotel. Steeped in history the staff is friendly and accommodating. From the very beginning our doorman Randy was sincere and full of advice where to go to enjoy the best of the city. I cannot say enough about this historic hotel. The accommodations were...

I love this iconic New Orleans hotel. Steeped in history the staff is friendly and accommodating. From the very beginning our doorman Randy was sincere and full of advice where to go to enjoy the best of the city. I cannot say enough about this historic hotel. The accommodations were over the top and the beautiful entrance is like nothing I have visited in this world of cookie cuter hotels. A truly unique and fascinating experience. The entrance has a beautiful clock from the World's Fair in Paris from the 1800's, Everything is so different and memorable. Highly recommended!!!!

My husband and I stayed at The Roosevelt last July to celebrate our 11-year wedding anniversary, and it was a truly memorable experience. The lobby is absolutely stunning—it feels like stepping into another world. When we arrived at our suite, we were thrilled to find chocolates and champagne waiting for...

My husband and I stayed at The Roosevelt last July to celebrate our 11-year wedding anniversary, and it was a truly memorable experience. The lobby is absolutely stunning—it feels like stepping into another world. When we arrived at our suite, we were thrilled to find chocolates and champagne waiting for us, which was such a thoughtful touch. A few floors down, we discovered a beautiful rooftop pool area that felt like a little oasis. It was quiet, clean, and luxurious, with a bar and plenty of fresh towels available. The hotel’s location was perfect for our plans—we wanted to check out a few jazz clubs that evening, and they were all just a short Uber ride away. Even when returning to the hotel late at night, we felt completely safe in the area. We plan to return again this year, and I cannot wait!

The Roosevelt will forever hold a special place in my heart. Every time I return, I’m reminded why this iconic gem is so much more than a hotel: it’s a feeling, a memory, a moment suspended in elegance. From the instant I walk through those golden revolving doors, I feel...

The Roosevelt will forever hold a special place in my heart. Every time I return, I’m reminded why this iconic gem is so much more than a hotel: it’s a feeling, a memory, a moment suspended in elegance. From the instant I walk through those golden revolving doors, I feel wrapped in the kind of timeless luxury that only the Roosevelt can deliver. The grandeur of the lobby, the soft glow of the chandeliers, and that signature New Orleans warmth and magic. The updated pool deck took my breath away. Elegant loungers, lush surroundings, and the most charming pool bar where I could sip something refreshing under the sun was pure bliss. The spa is a sanctuary in every sense and will have you feeling renewed. Evenings at the Sazerac Bar were a vibe: sexy, storied, and absolutely intoxicating in the best way. The kind of place where you dress up just a little and let the night unfold slowly over a perfectly crafted cocktail. And when I want a little more buzz, the energy of the French Quarter is just steps away. Close enough to feel the pulse of the city, yet far enough to retreat into quiet luxury when the night was done. You *can* be a Quarter rat by night and still wake up in five-star sheets. And I have to say it—the Roosevelt has the best hotel gift shop I’ve ever seen. Curated, stylish, and full of treasures that felt distinctly Roosevelt. I can’t resist making a few purchases when I’m there! Looking forward to the day they create a full online shopping platform for the gift shop. Every stay reminds me that this isn’t just a hotel—it’s a legend, lovingly cared for and beautifully evolving. I can’t wait to be back.

One of the most amazing stays in New Orleans - been a frequent visitor but haven’t had this kind of service attention to detail and all out hospitality… Sadly after the stay had some issue with my stay credits and not applied properly.. I called 3 times and finally Luca...

One of the most amazing stays in New Orleans - been a frequent visitor but haven’t had this kind of service attention to detail and all out hospitality… Sadly after the stay had some issue with my stay credits and not applied properly.. I called 3 times and finally Luca from Front Desk resolved the issue and was very apologetic and sincere- wish the earlier two people I spoke to in the weeks right after the stay had taken the initiative to resolve the issue… definitely shows they truly care about their customers … Definitely on my list of returning hotels to stay in… the food choices are limited but definitely worth trying during your stay.. the bar has the most amazing cocktails and it’s stones throw from all aspects that Nola offers… Also thank you concierge team for helping me celebrate with my partner..

Traveled in for a long weekend for the Crescent City Classic. Not only was it the perfect location for the race but we were well taken care of by the hotel's staff. Our room was perfect with a comfortable bed and the staff provides water and fruit in the lobby...

Traveled in for a long weekend for the Crescent City Classic. Not only was it the perfect location for the race but we were well taken care of by the hotel's staff. Our room was perfect with a comfortable bed and the staff provides water and fruit in the lobby for early risers & runners. The front door staff was so charming and helpful with suggestions and directions making us feel safe and looked after. We loved the Sazerac Bar and Fountain Lounge for cocktails and light bites. The pool area is gorgeous and their frozen drinks are fantastic! We will definitely stay at the Roosevelt again!

Gerami Wilson from the concierge was very helpful in informing us what to do in New Orleans. He is what you look for in an employee especially in the hospitality industry. Thank you for your warm hospitality. The property is very beautiful and will be back again.

We just spent three nights at this hotel in a one bedroom suite on the 12th floor. It was a great experience. The suite was perfect for our needs and we had a wonderful stay. Our suite had 1 1/2 bathrooms which was so convenient. The hotel is grand in...

We just spent three nights at this hotel in a one bedroom suite on the 12th floor. It was a great experience. The suite was perfect for our needs and we had a wonderful stay. Our suite had 1 1/2 bathrooms which was so convenient. The hotel is grand in style and service. The lobby is old world classic and the hotel is elegant and historic. Its location near, but not in, the French Quarter is ideal. Very short walk to Canal St. and all the best restaurants in the French Quarter. The door staff and bell staff were so gracious and helpful. I want to specially recognize Randy who is such a great asset to the hotel. Guests are greeted in style! The hallways are quiet and we slept great! The hotel has a large outdoor pool and spa to relax in after a few Sazerac cocktails. The hotel has dining and libation options. Most notable is the Sazerac Bar, dark wood, darkened lighting, and known for its signature cocktail. The Fountain Lounge has a HH where the Sazaracs are more reasonably priced but lacks the atmosphere of the Sazerac Bar. There is also a coffee bar, Teddy's, where the food is good, but service is lacking. Breakfast is also served in the Fountain Lounge. I also want to remark on the excellent housekeeping services. The suite was spotless and refreshed daily with keen attention to detail. All in all, a near perfect stay.

Upon arrival and checkout we had the pleasure of meeting Kelly. At 9:30pm She was just amazing!.Definitely informed us of all the benefits we had. We ate at her suggested Restaurant and that was amazing. It’s our first time in New Orleans and she definitely started it off right!! Ashley...

Upon arrival and checkout we had the pleasure of meeting Kelly. At 9:30pm She was just amazing!.Definitely informed us of all the benefits we had. We ate at her suggested Restaurant and that was amazing. It’s our first time in New Orleans and she definitely started it off right!! Ashley at the front was also a pleasure.Location,Ambience, food, housekeeping, all hotel staff. Definitely a 10 out of 10.

From the moment you walk through the front door you are transformed to an era full of glamour. The lobby is stunning. Checkin with Jed was perfect and every recommendation he offered (at our request) was spot on! The room was beautifully appointed with attention to every detail. We loved...

From the moment you walk through the front door you are transformed to an era full of glamour. The lobby is stunning. Checkin with Jed was perfect and every recommendation he offered (at our request) was spot on! The room was beautifully appointed with attention to every detail. We loved our stay and cannot wait to visit again.

I did considerable research in planning for our 50th wedding anniversary trip to New Orleans. Previously, I traveled extensively in Medical Industry (had LA in my territory while based in NC)and stayed > 1000 nights in hotels before retiring. Plus, my wife and I visited New Orleans 15 or so...

I did considerable research in planning for our 50th wedding anniversary trip to New Orleans. Previously, I traveled extensively in Medical Industry (had LA in my territory while based in NC)and stayed > 1000 nights in hotels before retiring. Plus, my wife and I visited New Orleans 15 or so times during the years. It should be noted that previously I had achieved high reward status with Hilton - now just Hilton Honors. Wanting to do something different, I called 3 luxury hotels and inquired as to any small in room food perks that would make my wife feel special. At the Roosevelt I was told chocolate covered strawberries and a bottle of wine. All hotels promised similar but different items. I decided on the Roosevelt Hotel and was told to be sure to put in the notes/request section that it was our 50th anniversary. Additionally the front desk staff said that they make such milestones as special as possible. When we checked in the front desk person welcomed us and extended 50th wedding anniversary greetings as well as an apparent supervisor. Our room was in the final stages of inspection and was ready in 10 minutes. Our deluxe room consisted of a sitting room, bedroom, and bathroom as well as a walk in closet containing a safe. We had dinner reservations and left the hotel for a very special evening. The excellent valets hailed a cab for us and protected us with umbrellas(pouring rain). After dinner, we returned around 10 PM. Nothing special had been delivered to our room. At 08:30 the next morning, we had reservations for breakfast in the Fountain Lounge. We were seated promptly, given menus, and ordered coffee. Our server was covering 90% of the dinning room. Water and coffee arrived and issues began. The almost flavorless weak coffee was slightly warm. My wife ordered Eggs Benedict and I ordered the cheddar tasso/crawfish tail omelette. Our server was still overloaded but at a little past 9 more staff began appearing. The table next to us received their food (they were sitting when we arrived). The gentleman had to ask twice for his bagel that was included in his smoked salmon plate. In the dining room his table was the only one that we observed eating. Our food was finally delivered by another server. My wife’s Eggs Benedict were just above room temperature and the poached eggs were almost void of liquid yolks (way over poached). My omelette was barely warm, skimpy on cheese, tasso, and crawfish tails. The egg portion was dry and overcooked along with lacking much taste. Tasso is supposed to be highly seasoned smoked pork shoulder. I’ve had boiled ham with more flavor. My rectangular cold accompanying dry biscuit was almost inedible. What a poor representation of supposedly classic and cajun/ creole food. We left for the day and returned mid afternoon and then left around 6 PM for dinner. We had planned on having beignets for dessert at the hotel. Instead, we stopped elsewhere rather than take a chance on the hotel’s food. When we returned the excellent valets kept use dry. Upon entering the room, there was still nothing of the promised strawberries and wine. The next morning we decided to check out and then get breakfast. Upon checking out we were not asked how our stay was. I saw no reason to say anything about the lack of the promised anniversary perks. I take responsibility for going against my previous excellent experiences for lodging in New Orleans. Do not be fooled by the name that used to mean quality and luxury. This is a typical meeting space/conference hotel. Instead think of it as a hotel featuring bulk bottled bathroom product, a shower that has very low sliding glass shower doors with the frame making people about 6 feet tall duck or hit their head, and reneging on making something special. Late life lesson learned.

Tissues low and ran out, wasn’t checked before arrival by housekeeping. Liquid soap low, No physical soaps, wasn’t checked before arrival by housekeeping. Liquid soaps and moisturizer etc not premium quality as I’d expect at this price point hotel. Lobby staff gave incorrect elevator floor instructions. The floor numbering system...

Tissues low and ran out, wasn’t checked before arrival by housekeeping. Liquid soap low, No physical soaps, wasn’t checked before arrival by housekeeping. Liquid soaps and moisturizer etc not premium quality as I’d expect at this price point hotel. Lobby staff gave incorrect elevator floor instructions. The floor numbering system is non standard and they don’t make that clear. We went to 2 other floors before figuring it out. Lobby checkin team didn’t mention there were comp water bottles in a cabinet so we went out to buy from their store. Sazerac bar is lovely, nice vibe, great drinks. Bed was very comfortable No fruit or snack in room except for the usual high cost weight sensor items for sale. All in all, it’s a beautiful hotel but the service doesn’t match the high price. Pro tip: Church bells goes off early on south side of the, suggest you request opposite side of hotel room.

Today was amazing, We had a wonderful breakfast at the Roosevelt hotel here in New Orleans! Thanks to Michelle for the best omelette in New Orleans and thanks to Shalayia for being the best server ever! They were all very attentive and we will definitely be back!

Returned for our second visit, primarily because we had such a fabulous time last year. The hotel is gorgeous. Had a beautiful two room suite, which was very comfortable. In room coffee, fully stocked mini-bar. Hotel pool and hot tub are very nice and there is a pool bar there...

Returned for our second visit, primarily because we had such a fabulous time last year. The hotel is gorgeous. Had a beautiful two room suite, which was very comfortable. In room coffee, fully stocked mini-bar. Hotel pool and hot tub are very nice and there is a pool bar there too! Enjoyed breakfast everyday in the Fountain room - either blueberry pancakes or the waffles with pecans and both were delicious. We also picked up some light snacks at Teddys and most nights had a drink (or two) at Sazerac, which is absolutely beautiful! Our server, Courtney was so very friendly and wonderful to talk to! The staff is very friendly and helpful, especially Frederick and once again, Ashley went above and beyond to ensure our trip was so very special and memorable! She was always available to provide recommendations and tips. She also ensured we were able to fully take advantage of our FHR AMEX and Hilton Gold perks. She really made our stay so very special and memorable!

COCO IS THE BEST! She made us some of the best drinks even during a crazy rush. She made sure to make us feel welcomed and made the pool vibes INCREDIBLE. Truly one of the best mojitos I’ve ever had! We love the Roosevelt, and to have staff like Coco...

COCO IS THE BEST! She made us some of the best drinks even during a crazy rush. She made sure to make us feel welcomed and made the pool vibes INCREDIBLE. Truly one of the best mojitos I’ve ever had! We love the Roosevelt, and to have staff like Coco make the trip even better!!!