The Pacific Sutera Hotel

Room is great and comfortable Facilities are in good condition Cafe boleh staff are helpful and friendly (SANIPA) Love the environment 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ Highly recommended! It’s good for staycation or family trip

Hospitality is damn nice ✅, food is great, view outstanding, overall everything is perfect ! Pacific sutera is the best place to stay on. Pool is great, sunset is awesome, service is tiptop. Everthing is fine here, im enjoyy stay here. Will be back again soon ! Tq pacific sutera...

Hospitality is damn nice ✅, food is great, view outstanding, overall everything is perfect ! Pacific sutera is the best place to stay on. Pool is great, sunset is awesome, service is tiptop. Everthing is fine here, im enjoyy stay here. Will be back again soon ! Tq pacific sutera for the great experience. Thanks to Ms. Sanipa, Mr. Harold and Mr Dale..

Hotel environment was amazing clean and good atmosphere the variety of food selection all was perfect taste of temptation the staff hospitality was excellent a person welcomed and served us Sanipa, Harold and Lai we will come for next visit……::.

We stayed at Sutera Harbour Resort from 15 January 2025 for 4 nites. I wish to highlight a very serious incident that happened during my stay. I was having my breakfast half way and was interrupted by En. Azmi whom I understand to be the Deputy F&B restaurant manager at...

We stayed at Sutera Harbour Resort from 15 January 2025 for 4 nites. I wish to highlight a very serious incident that happened during my stay. I was having my breakfast half way and was interrupted by En. Azmi whom I understand to be the Deputy F&B restaurant manager at the breakfast place. En. Azmi demanded to me to open and show him my bag as he accused me of taking food from the breakfast table. I was shocked at En. Azmi's rude behaviour towards me. I told him that firstly, I am taking food away from the breakfast place as there were flies on my breakfast table and I do not wish to keep on batting the flies away while eating. Luckily, I took some photos of the flies and will be happy to share this with the resort's senior management if required. Secondly, I told him he was not a police officer, so to demand me to show my bag and search its contents were wholly unfounded (perhaps the resort can train its staff better ?) Thirdly, I told him that instead of trying to imply that I am stealing food from the breakfast table, he should instead have asked me politely why I was doing so and I would have been able to enlighten him. En. Azmi tried to justify his actions by saying that the hotel's policy does not allow guests to consume breakfast food outside the the breakfast hall because of hygiene reasons. I reminded En. Azmi to that his frivolous excuse was wholly misplaced as I believe it would be more hygienic for me to consume the breakfast food in my room instead of sharing my food with the abundant flies in the breakfast table. I also reprimanded En. Azmi for his rude behaviour towards all the guests in the breakfast table as I noticed him shouting loudly "WAIT" "WAIT" whenever any hotel guests tries to ask him questions at the breakfast table. There many china and korean tourists that frequent the breakfast table before going off island hopping and I have noticed many of them taking some bread and simple food stuff as well. I sincerely hope these tourists did not get accused of stealing food as well, otherwise the resort may as well bid adios to all their tourists for humiliating their esteemed guests. I would like to see such a recalcitrant staff like En. Azmi removed immediately from the F&B department at this resort. I hope the General Manager acts swiftly instead of putting up its normal manufactured responses to all complaints by hotel guests. As a senior corporate lawyer that have travelled half the globe , I can assure all that I will be pursuing this matter with the senior management and the owners of the resort, so please don't take this complaint lightly.

Located at Sutera Harbour Kota kinabalu which is very near to the city,yet it is a hide away resort from the noise and stress of city. Around the hotel are Marina Club and Golf Field. The whole environment looks greenish and fresh. The 5 stars hotel is old,yet it has...

Located at Sutera Harbour Kota kinabalu which is very near to the city,yet it is a hide away resort from the noise and stress of city. Around the hotel are Marina Club and Golf Field. The whole environment looks greenish and fresh. The 5 stars hotel is old,yet it has been refurbished. The pool and garden are maintained well. Its private short beach is windly,one can relax and enjoy me time here. When the weather is fine,the sunset by the beach is nice and attractive. Many choices of food for Buffet Breakfast,delicious! The staff are nice,especially the Lady Supervisor try her best to communicate with tourists with different languages. Her humor appearance cheer up the holidays,really appreciated!