The Abbey Resort

The spa is top notch! I highly recommend the facial with peel and the magnesium salt scrub. The spa also has a sauna, steam room, salt room and a couple relaxation areas plus a warm pool. The restaurant is phenomenal—chefs specials, steak, such great food.

Always great! I highly recommend the abbey, specially in the winter time. We’ve been here many times and will continue to come. We might come this summer to enjoy the lake! The service is great, and food is always on point, both restaurants and room service!

Overview: We booked the Avani Spa package and stayed 3 days and 2 nights at the Abbey Resort. This was our "babymoon" and we wanted to simply relax. Arrival: We arrived early, I did not expect that they would have our room ready at 11am, but we at least wanted...

Overview: We booked the Avani Spa package and stayed 3 days and 2 nights at the Abbey Resort. This was our "babymoon" and we wanted to simply relax. Arrival: We arrived early, I did not expect that they would have our room ready at 11am, but we at least wanted to get our spa access then come back and check in. To my surprise, our room was ready! We did an early check-in and I had requested a quiet location away from rooms with large groups and families. The front desk staff were very polite and accommodating. There was ample parking in the front of the resort to check in, then I was able to move our vehicle to another lot that was closer to our room. Room: We booked a harbor view king. The room was cozy and lake house themed. There was a comfortable king sized bed, loveseat with a table in front of it, desk with a chair, a bench area with storage drawers, and two night stands. The bathroom was decently sized and had a shower with a built in seat, sink with a vanity and two light up makeup mirrors, and a standard toilet. The amenities were nice and included a Keurig coffee maker with coffee and tea, as large, flat screen TV mounted to the wall, a mini fridge, phone, and adjustable air conditioner/heat. There was also a balcony, but we decided not to use it since it was about 2 degrees outside! The only thing that I did not like about the room accommodations was that the extra pillow and blanket in the closet had a particular smell to them. Not that they were dirty, but could use some freshening up and a run through the wash. Other than that, the towels, sheets, and blankets were all comfortable and in good condition. Food: The first night we stayed, we opted for a more formal dinner at 240 West. Immediately upon sitting down we noticed the restaurant was very warm... uncomfortably hot, actually. I thought it was because we were seated by the window and there was a heat register, so I asked to move. The host said that he "didn't know where the cool spots were" and "the whole restaurant is hot." Perhaps someone overheard this and went to adjust the thermostat because it did cool down over the next 30 minutes, but not by much. My pregnant wife was flushed and fanning herself with a menu in the meantime. I thought about changing our plans for dinner due to the climate, but I'm glad we stayed. We were brought warm bread with butter as an appetizer. I ordered a beer and my wife requested a mocktail with fruit puree. They made the mocktail and my wife was very pleased with it. I ordered the 8oz filet with roasted mushroom and garlic mashed potatoes. Phenomenal. The steak was cooked perfectly, the mashed potatoes were delicious, and the presentation of the dish was beautiful. My wife ordered the Pappardelle, a pasta dish with short rib, roasted mushroom, marinated tomato, and burrata. She was also delighted with her meal. Our dinner was accompanied by a live pianist, a Saturday night special. Other food options available were room service, which we did for Sunday morning breakfast, the Waterfront restaurant, which we did not visit, and the 240 Bar, which is right next to the 240 West restaurant. When we ordered room service for breakfast, my wife ordered southern style rolled oats. It was a good sized portion with banana, roasted pecans, and berries. I did the Eggs Your Way breakfast, but pretty much everything except the potatoes were overcooked. I'm sure I could've sent it back and had them remake everything, but I was hungry and didn't feel like being "that guy." We also got a carafe of coffee which was actually pretty good. Activities: Even though it is winter here in Wisconsin, there were still plenty of activities to enjoy at the resort. There was a little ice skating rink out back and ice skates to use. The weekends also have "Fireside s'mores" nights, with s'mores and hot cider. There is also an entertainment center with games and a cinema. All of these activities are covered by the resort fee, so there's no additional charge. Avani Spa: The Spa was meant to be the highlight of our trip. We booked massages and pedicures ahead of time and most of our plans revolved around lounging in the pool area of the Spa. Checking into the Spa was easy, since we were resort guests staying with the Spa package, we just signed in on a roster and the desk attendant gave us the men's and women's locker room codes for the day. The men's locker room was overall very clean and well taken care of, minus some minor things. For example, some of the hooks to hang your robe in the stalls when using the restroom or the changing rooms are loose or missing. There's a few areas outside of the showers where water pools up and would need frequent squeegee attention to keep it under control. They do provide Spa-quality shampoo, conditioner, and body wash, as well as mouthwash, shaving cream, q-tips, and razors. My wife told me that the women's locker room had additional items such as washcloths and spray deodorant that the men's locker room didn't have. The towels were always stocked, trash cans emptied, lockers were clean inside and out, and the steam room and sauna were also clean and in good working order. My wife told me that the women's locker room also has a salt room, but there's a co-ed one in the pool area so that didn't make much of a difference to me. I do wish that there were washcloths and deodorant in the men's though. In the pool area of the Spa, there is a large pool with a circular area to float/swim that is about 3.5-4 feet deep, along with 3 small lap swimming lanes, probably 4 feet deep. The hot tub is right next to the pool and on the same level, there's just a wall dividing the two underwater and a ledge at the surface. A water feature with sprinkling water is next to the pool as well. There are plenty of plush, comfy lounge chairs all around the pool and a few tables with chairs. There is coffee, tea, cold water, hot water, and fruit water set up at a station in the pool area as well. You can also order room service to the pool, which was nice. We did that several times for beverages (beer, wine, sparkling wine, sparkling water, etc.) and food. Food items are reasonably priced and delivered right to your lounge chair. I had the BLT with avocado and chips twice while we were there and my wife had fruit bowls, grain bowls, and salads. Saturday it took a while for our food to get there because they were so busy, but Sunday and Monday the food came shortly after we ordered it (maybe 20-30 minutes, tops). Again, the pool area was kept very clean and orderly. Attendants were constantly picking up towels, doing turn over on lounge chairs when people were done using them, and refilling the fruit water. There were a few spots in the floor outside of the pool and hot tub where water seems to pool up and gets a little slick, but that could easily be fixed with a squeegee or mop. The massages we had were absolutely wonderful. My wife had a prenatal massage with Karissa and was completely satisfied with her experience. I had a deep tissue massage with Kim that was also phenomenal. The rooms were relaxing and quiet, and the massage therapists were professional and kind. Our pedicures were also great, Sandy was fun to talk to and made sure I was comfortable (I haven't had many pedicures in my life). The nail area didn't smell like nail polish like a nail salon normally does. It was very clean and sanitary. Overall, the staff at the spa made sure we had the best experience we could possibly have, for which I'm grateful. The Spa also offers yoga, aqua aerobics, and a fitness center, but we did not utilize those. Check-out: The checkout process was simple and pretty much typical for any resort. I went to the front desk and informed them I'd like to check out. I was informed of the additional charges going to my card from charging things to the room. I authorized those charges but still had questions because we were checking out of the room before getting pedicures, so I wanted to know how billing for that would work. I was told that the charges would get added later, but I didn't quite know what that meant. The gentlemen asked if I wanted an itemized receipt, to which I said yes. When he printed the receipt I was even more confused because of the lack of detail. It was very generic and did not show any of the discounts that were taken off with our packaged deal. I know that the dining credit was applied to our meal at 240 West because the charge to the room was $75 less than what we spent, so obviously the dining credit was applied, but no where did it show that it was applied. He then told me that an amount listed under "Room fee" (or something similar to that) was for spa treatments... I asked if they pre-charged the spa treatments and he said they would be added on later, but I told him I already paid for the spa treatments at the spa... again, no way to verify what was what because of the vague receipt descriptions and not showing which credits were actually credited to my charges. I ended up taking the room receipt with me to the spa and they told me that I was not charged for any spa treatments on the room receipt, just the treatments I had paid for the previous day. This could all be avoided with a better way of itemization or adding a notes section so guests can see that their credits included in their package were redeemed. Summary: This was my second time staying at the Abbey Resort and Avani Spa, and my wife's first. We both agreed that we would return, both as a couple and as a family with our two older kids and the baby. There's really something for everyone, and most of the staff truly want you to enjoy your experience here. As long as you make your expectations, wants, or needs known, they will likely find a way to accommodate them. Be aware, there are negative reviews out there, but remember that is only one person's subjective experience. If you are a kind, reasonable, polite person, you will leave feeling relaxed and happy with your experience.

We had a great time at The Abbey. It was a beautiful place and Christmas brunch at 240 was absolutely worth every penny. I personally think the rooms need some updating but the bed was comfy. We had a large family next door with kids and they were extremely loud...

We had a great time at The Abbey. It was a beautiful place and Christmas brunch at 240 was absolutely worth every penny. I personally think the rooms need some updating but the bed was comfy. We had a large family next door with kids and they were extremely loud but we didn’t complain too much bc it was Christmas morning. Overall, this stay was 9/10

This was the perfect weekend getaway for my wife and me. We had a wonderful time just the two of us, and enjoying one another’s company in the romantic setting. The entire staff was very accommodating and attentive to our needs. The menus at the bars and restaurants offer freshly...

This was the perfect weekend getaway for my wife and me. We had a wonderful time just the two of us, and enjoying one another’s company in the romantic setting. The entire staff was very accommodating and attentive to our needs. The menus at the bars and restaurants offer freshly prepared seasonal cuisine and reasonable prices. We particularly enjoyed the view of nearby Lake Geneva from our very comfortable and clean suite. One particular staff member that was remarkably courteous and friendly was Gustavo, who was our server for a Saturday evening meal, and again for Sunday brunch at 240° West. We found his charm and personality to be extremely genuine and good natured. If time permits, be sure to treat yourselves to the indoor pool and day spa. A great location to just relax and in a serene atmosphere. Already looking forward to returning.

Absolutely beautiful outdoor views! The restaurant are great and all waiters and waitresses are wonderful! Our last place we ate was the 240 west and Gustavo was so attentive with our needs! Rooms are extra clean. We are planning on going with the family soon.

I visited the resort for a conference and I had a fantastic time. The staff were warm, helpful, and friendly. The location of the resort was close to some nice walks around Lake Michigan and it was directly on the harbour. The gym was well equipped for lifting weights and...

I visited the resort for a conference and I had a fantastic time. The staff were warm, helpful, and friendly. The location of the resort was close to some nice walks around Lake Michigan and it was directly on the harbour. The gym was well equipped for lifting weights and cardio. The rooms were clean and spacious. Also, I enjoyed the food from both restaurants. As I did not have a vehicle I thought it was very useful that there was a small shop onsite. Overall, I’d recommend the resort for a visit.

I’d like to share feedback per our recent stay. - we experienced poor water pressure and no hot water in our room. When we asked for maintenance to look into this, they did but left behind a foul/body order smell in our room - we complained to the front desk,...

I’d like to share feedback per our recent stay. - we experienced poor water pressure and no hot water in our room. When we asked for maintenance to look into this, they did but left behind a foul/body order smell in our room - we complained to the front desk, to which they reacted by sending a cleaning staff member to spray our bathroom with some sort of fragrance. - we were disappointed and dissatisfied with our room and lack of follow-up after we spoke to the front desk, both via phone and in person. - our saving grace was the time we booked with your spa.

Lovely location and setting. Friendly check in staff. Room was clean and comfortable. Resort overall was clean and looked up to date. There is opportunity for fall outdoor experiences, such as firepits. Overall, a pleasant stay, yet a bit pricey.

For the past 52 years my husband and I have vacationed at the Resort once or twice a month. This stay as always we experienced Fabulous accommodations with impressive staff. The front desk team (Veronica, Ben, Eric, Faith, Tasha) have ensured that our stay was perfect. The Housekeeping team continues...

For the past 52 years my husband and I have vacationed at the Resort once or twice a month. This stay as always we experienced Fabulous accommodations with impressive staff. The front desk team (Veronica, Ben, Eric, Faith, Tasha) have ensured that our stay was perfect. The Housekeeping team continues to do a Fantastic job on upkeep of the rooms (Thank you to Savana and Leo!), and always offering a warm welcome when we run into each other in the halls. The Spa is Luxurious and always make sure that your stay is relaxing. Over the years we have enjoyed many meals with friends and family in the 240 restaurant and would recommend them to anyone staying in the area. After 52 years this feels like a second home and we are already looking forward to our next stay! - Judy D.