Southern Sun The Cullinan

Hotel situated near the V and A waterfront which was 10min walk to all the major restaurants, bars etc. The hotel had first class staff and just cudnt do enough for us regarding hotel information, excursions etc. Room was spacious, spotless clean as was bathroom. As it was my birthday...

Hotel situated near the V and A waterfront which was 10min walk to all the major restaurants, bars etc. The hotel had first class staff and just cudnt do enough for us regarding hotel information, excursions etc. Room was spacious, spotless clean as was bathroom. As it was my birthday we were treated to bottle champagne, birthday cake and some chocolates. Food was excellent and reasonable priced as was drinks at the bar. This hotel is in a very safe part of Cape Town and ideal for all excursions like Table mountain and ferry to Robben Island. Would highly recommend this hotel of your planning a trip to cape Town.

This is a very large hotel with good size bedrooms, comfy pillows & bed. We were on B&B and have to say the breakfast has an excellent choice/selection..... and it was so great to hear a pianist playing in the back ground all very calming. Lovely way to start the...

This is a very large hotel with good size bedrooms, comfy pillows & bed. We were on B&B and have to say the breakfast has an excellent choice/selection..... and it was so great to hear a pianist playing in the back ground all very calming. Lovely way to start the day. We would like to say a big thank you to Shaun in reception area helping us with trying to sort out the new duty free system which has currently gone on line...which didn't work well. So we ended up doing at the airport, heads up, you need to do it before going through any passport checks/security checks,,,!!!

The overriding memory of our stay at this hotel was the inordinate time spent queuing, firstly to check and then having to return a second time to collect our room key as rooms were not available at the time of arrival. In both of these instances we waited more than...

The overriding memory of our stay at this hotel was the inordinate time spent queuing, firstly to check and then having to return a second time to collect our room key as rooms were not available at the time of arrival. In both of these instances we waited more than 20 minutes. Things weren’t much better when it came to check out. The hotel was obviously operating at near capacity and staff were struggling to cope! Not the greatest room, difficult to use our electrical adapters in the wall plugs, a bit of initiative was required to keep them plugged in. Amazingly there are no USB plugs, which is surprising in this day and age. Getting water and particularly soap for our room was particularly challenging. The pool is very small for the size of the hotel and it was difficult to get a sun bed. On a more positive note, the staff were always extremely friendly and professional, even though they seemed overwhelmed. The shuttle to/from the Waterfront was excellent. It was a bonus that cold drinks and snacks were always available in the lobby.

Well situated in city - spacious rooms, helpful and friendly staff, nice decor - food very good and plenty of choice. Lovely breakfast room and had a guy play piano during breakfast he was great. Free shuttle bus every hour to waterfront 10 mins and on the half hour back...

Well situated in city - spacious rooms, helpful and friendly staff, nice decor - food very good and plenty of choice. Lovely breakfast room and had a guy play piano during breakfast he was great. Free shuttle bus every hour to waterfront 10 mins and on the half hour back to hotel. Hop on hop off bus stop across the road very convenient / really enjoyed my stay here

We spent 2 nights at this hotel. I always enjoy staying at the Cullinan. The refurbishment is good but it’s quite obvious that they didn’t pay attention to details. The reception area looks grand. But the rooms are lacking. The bathroom door handle was loose and the newly painted furniture...

We spent 2 nights at this hotel. I always enjoy staying at the Cullinan. The refurbishment is good but it’s quite obvious that they didn’t pay attention to details. The reception area looks grand. But the rooms are lacking. The bathroom door handle was loose and the newly painted furniture is already peeling. Obviously quality control is lacking. We really enjoyed the breakfast buffet. The shuttle bus was again a problem. Arrival and departure was erratic. Not good to promise and not deliver. I still enjoyed my stay and will definitely choose the Cullinan

Had a wonderful time celebrating our 16th anniversary. Edward at the front desk was phenomenal!! He went the extra mile to make out stay special and came to check on us to ensure we were having a good time. Thanks Edward! Spent the day in the spa too, was great...

Had a wonderful time celebrating our 16th anniversary. Edward at the front desk was phenomenal!! He went the extra mile to make out stay special and came to check on us to ensure we were having a good time. Thanks Edward! Spent the day in the spa too, was great to relax

Surpassed expectations! Loved the piano men playing in the evening and at breakfast! Good food surprising prices And the staff, Richard, Namhil (?), lusinda(?) Were lively friendly helpful and kind. Your lobby staff, and car getting staff gracious helpful clean-cut honest. I felt very safe. We will highly recommend your...

Surpassed expectations! Loved the piano men playing in the evening and at breakfast! Good food surprising prices And the staff, Richard, Namhil (?), lusinda(?) Were lively friendly helpful and kind. Your lobby staff, and car getting staff gracious helpful clean-cut honest. I felt very safe. We will highly recommend your wonderful lodging accommodations s. Our too. Wasckean, well equipped and toom attendant(? Name) kept our room cozy, clean and comfortable. We'll done!

My front desk experience on check in detracted from the excellence of all other Hotel Staff! The Staff were casual and unprofessional in my opinion causing my stress and delaying me for over 30 minutes. I have been coming here for over 20 years from Hermanus and so this was...

My front desk experience on check in detracted from the excellence of all other Hotel Staff! The Staff were casual and unprofessional in my opinion causing my stress and delaying me for over 30 minutes. I have been coming here for over 20 years from Hermanus and so this was clearly very surprising. I did highlight this in writing during my stay to Anthony Christen - in charge of reception. I received an explanation, but no apology despite staying for 3 days!! The pianist Mike, breakfast and bar service Staff and the shuttle bus drivers were faultless. Well done! Our room on Floor 12 was very comfortable , ready early and quiet. Thank you! Returning in 2 weeks and hoping for a better initial welcome!