Secrets Maroma Beach Riviera Cancun

We stayed for 10 nights at secrets Maroma for our honeymoon. We can honestly say it was faultless! Perfect hotel, room, pool and beach. But the staff at this hotel really make it! A massive shoutout to Alfonso our concierge on building 14. He did everything to make sure our...

We stayed for 10 nights at secrets Maroma for our honeymoon. We can honestly say it was faultless! Perfect hotel, room, pool and beach. But the staff at this hotel really make it! A massive shoutout to Alfonso our concierge on building 14. He did everything to make sure our experience was perfect, he was helpful, friendly and went that extra mile to ensure we were looked after. The entertainment team, waiters, housekeeping, reception staff… everyone was just the nicest staff we have ever come across in a hotel. Thank you Maroma, we will cherish our memories of our time here forever!

This was our first time in Mexico, and we wanted something special for our 30th anniversary. We chose Secrets Maroma because it was a little more remote than other resorts and has about 415 rooms in total. First, the property itself is stunning, and the beach took our breath away....

This was our first time in Mexico, and we wanted something special for our 30th anniversary. We chose Secrets Maroma because it was a little more remote than other resorts and has about 415 rooms in total. First, the property itself is stunning, and the beach took our breath away. The buildings (or blocks as they're called) are not tall, and it's a very pleasant stroll between buildings to the beach or to the main lobby where most of the restaurants, gift shops, etc., are located. Check-in was easy, and while our room wasn't ready (we arrived at 10am), we were able to use the resort right away and they texted me when our room was ready. There is a sales pitch for the Unlimited Vacation Club. As we were there for 7 days and the incentives for just listening were appealing, we did participate. It was over breakfast and we had to eat anyway. They will respect your "no" should you not wish to do it, but just listening to the presentation got us some great perks. We also did not upgrade to preferred status/rooms as it was quite pricey. I do not feel our experience lacked anything by this choice. We were in block 15, so halfway to everywhere and it was perfect for us. It was a partial ocean view, but we really couldn't see much of it from the 2nd floor. Totally okay with us though; the room was gorgeous and our lanai overlooked the beautiful grounds. Restaurants were quite good with plenty of options. We found the house wines from Chile to be quite pleasant so did not purchase any bottles as we found those to be way out of our price point comfort zone. Breakfast at the World Café was consistently phenomenal with so many options. Portofino was our favorite restaurant for dinner, but the special night events like Mexico Night had fresh buffet options by the pool which we thoroughly enjoyed, too. And every day for lunch, they had food set up as a buffet as well. Care was taken to ensure appropriate temperatures for food, and the staff rotated ice or heat as needed. We did not have any digestive issues related to fix quality, simply over indulgence (the pharmacia has Pepto for that, haha.) Next, I really need to mention some of the staff. Our trip was made EXCEPTIONAL by the staff working there. Alan, our block 15 concierge, Roberto who took care of us for breakfasts at the World Café, Josef who helped at breakfast and at the lunch buffets, Roger from World Café, Wilberth the beach staff, and Carmen from the lobby bar. These are the names I remember. The activities staff were all engaging with plenty of stuff to keep us entertained, and the nightly shows were cheesy but fun and very well executed. The pace of the resort is a little more laid back and I completely appreciated that. When you arrive, the staff tells you, "Welcome home!" And by the end of our stay, it felt like it. We will definitely be back to Secrets Maroma.

We had an absolutely fantastic stay at this resort! From the moment we arrived, the service was impeccable — warm, welcoming, and attentive without ever being overbearing. It really set the tone for a relaxing and rejuvenating getaway. The grounds were beautiful and immaculately maintained, with lush greenery, vibrant flowers,...

We had an absolutely fantastic stay at this resort! From the moment we arrived, the service was impeccable — warm, welcoming, and attentive without ever being overbearing. It really set the tone for a relaxing and rejuvenating getaway. The grounds were beautiful and immaculately maintained, with lush greenery, vibrant flowers, and palm trees swaying in the ocean breeze. The beach was pristine with soft white sand and crystal-clear blue waters, perfect for lounging under a palapa or taking a refreshing swim. The poolside bar and swim-up service made it effortless to enjoy the sunshine with a refreshing drink in hand. It truly felt like every little detail was designed to help us unwind and soak up the atmosphere. Whether we were enjoying an elegant dinner, exploring the beautiful beach, or just relaxing poolside, everything about this trip was exactly what we were looking for. We can’t wait to come back!

Great food, awesome rooms (we had a swim out). The only problem was the seaweed and that‘s not the fault of the hotel. 😐 And if you can get yourself a beach bed. Super relaxing. And the pool bar was occupied by US Tourists all the time. But we didn‘t...

Great food, awesome rooms (we had a swim out). The only problem was the seaweed and that‘s not the fault of the hotel. 😐 And if you can get yourself a beach bed. Super relaxing. And the pool bar was occupied by US Tourists all the time. But we didn‘t mind since they were great fun 😄 Loud but fun

I'm writing this review whilst still at the hotel. We came here because it's advertised as a relaxing couples quality hotel. This is our fifth time to Mexican all inclusive "5 star" hotels and unfortunately our last. The hotel has the potential to be as advertised, the food is generally...

I'm writing this review whilst still at the hotel. We came here because it's advertised as a relaxing couples quality hotel. This is our fifth time to Mexican all inclusive "5 star" hotels and unfortunately our last. The hotel has the potential to be as advertised, the food is generally quite good with Himitsu excelling above the rest. The staff and service are very good. The big negative for us was the clientele and the hotels inability to control their behaviour. Trying to relax by the infinity pool is constantly disrupted by loud drunk Americans shouting constantly and using the F word in every sentence. We thought we would enjoy listening to the piano player in the Lobby bar but he was drowned out by Americans shouting, making animal growling noises and swearing. It has to be said that 20 people anywhere else in the world (and we are very well travelled) would make a fraction of the noise this lot made. It's a shame that the management are incapable of controlling this environment. We didn't experience this in the Secets hotel in Jamaica. A word of advice to anyone expecting a peaceful relaxing holiday, consider somewhere else.

Secrets Maroma Beach exceeded our expectations by leaps & bounds. The property is gorgeous, well thought out & immaculately clean & maintained. I do not have one complaint. Carlos Batun at the Seaside Grill went above & beyond to serve us breakfast every day we were there. He always did...

Secrets Maroma Beach exceeded our expectations by leaps & bounds. The property is gorgeous, well thought out & immaculately clean & maintained. I do not have one complaint. Carlos Batun at the Seaside Grill went above & beyond to serve us breakfast every day we were there. He always did it with a smile & exceptional service. We will miss his smiling face greeting us every morning. Everyone at this property had wonderful attitudes & offered great service. Will definitely return!

Everything about this resort exceeded my expectations- the staff is truly second to none. Some of my favorites: Claudia - server on the beach- was amazing running drinks all day and keeping everyone hydrated. Ines, our maid, was in and out quickly and everything left pristine and clean. Came in...

Everything about this resort exceeded my expectations- the staff is truly second to none. Some of my favorites: Claudia - server on the beach- was amazing running drinks all day and keeping everyone hydrated. Ines, our maid, was in and out quickly and everything left pristine and clean. Came in twice a day to clean and to turn down the beds. Lined our shoes up and just had attention to every detail. Miguel/Brandon- duo that came around the pool and cleaned your sunglasses! This is a perk I have never experienced before and they did it so joyously. Truly, all these people work so hard and are so excited and willing to serve and serve well. The food was amazing- loved the Italian restaurant but nothing we had was bad. Even the poolside grille had many options of flavorful food. I would come back here in a second ! Truly an amazing experience.

My husband and I loved everything about Secrets Maroma Beach! The resort was absolutely stunning, especially the beach. We tried almost all of the restaurants and we were impressed with the food and the service. Our favorites were Bordeaux and Seaside grill. The staff at Maroma Beach was excellent, especially...

My husband and I loved everything about Secrets Maroma Beach! The resort was absolutely stunning, especially the beach. We tried almost all of the restaurants and we were impressed with the food and the service. Our favorites were Bordeaux and Seaside grill. The staff at Maroma Beach was excellent, especially Patricia who made sure our room was perfect, Humberto who kept our mini bar stocked with all of our favorites and a huge THANK YOU to our concierge, Roger! Roger kept us updated with daily activities, made sure we got the perfect beach cabana and was always willing to help with anything we needed. Secrets Maroma Beach is beautiful and the friendly, thoughtful staff make it the perfect vacation destination. They truly do make you feel so welcome, like you are family! ❤️

We went to Secrets for a quick 4 night/5 day get away. We arrived early Friday morning - got to the resort around 11am. We were not offered our welcome drink (not a big deal) but were told to check back in around 12/1230 as our room should be ready....

We went to Secrets for a quick 4 night/5 day get away. We arrived early Friday morning - got to the resort around 11am. We were not offered our welcome drink (not a big deal) but were told to check back in around 12/1230 as our room should be ready. It was not, checked in again around 2, and then finally it was ready at 3. That was a small disappointment as we've never not had earlier check in at a resort or been told it may be ready early to not have it be ready until 3 (standard check in time). We were falling asleep in the lobby we were so tired! Preferred and members get preference for early check in and we were neither. Otherwise, the rest of the trip was lovely. The buffet food was standard, but the a la cartes were top notch. We enjoyed all of our dinner meals and the service was excellent. The shows were outstanding as well - you could tell the quality of the performers and singers. While drinks varied slightly (not every espresso martini tasted the same), the drinks were well done with enough variety. There is only one main pool but while we were there, it was quiet enough. Highly recommend a bali bed for a day to have a quiet and shaded area to stay. BUT this resort seems to host a lot of conferences and a 400 person conference arrived the day we were leaving. Beach is stunning but it was too windy for us while we were there. Red flag days everyday. The beach walk is beautiful, and there is an abandoned house beside the resort but you will be kicked out of if you are found by security. Finally, Francia was our personal concierge. She was literally right outside our door in building 24 which was handy. She was lovely to deal with, and immediately helped us with any questions or requests we had. She sent a whatsapp message every morning to let us know of activities and restaurant closures for the day. The level of service from employees is what really set this resort apart.

Superb hotel. The food was excellent in every single restaurant. The beach was truly amazing. It is a daily struggle for the hotel to deal with the seaweed that washes up from the Sargossa sea but the work non stop to make sure you have the best experience. You do...

Superb hotel. The food was excellent in every single restaurant. The beach was truly amazing. It is a daily struggle for the hotel to deal with the seaweed that washes up from the Sargossa sea but the work non stop to make sure you have the best experience. You do not have to wear a silly all inclusive wrist band which is good news. We felt the staff were brilliant, very attentive and very helpful

April 20, 2025 To All Those Seeking an Amazing Vacation, I’d like to share the unforgettable experience my husband and I had while celebrating our ten-year anniversary at Secrets Maroma Beach in Mexico. This resort is truly impeccable. From the flawlessly maintained landscaping to the meticulous attention to cleanliness, everything...

April 20, 2025 To All Those Seeking an Amazing Vacation, I’d like to share the unforgettable experience my husband and I had while celebrating our ten-year anniversary at Secrets Maroma Beach in Mexico. This resort is truly impeccable. From the flawlessly maintained landscaping to the meticulous attention to cleanliness, everything is top-tier—a perfect ten out of ten. We spent our days lounging by the pool or on the breathtaking beach, where every need was anticipated and met with ease. We felt so at home that we were able to unwind, connect with other guests, play games, enjoy mesmerizing performances, and—best of all—laugh and savor every moment together. I’d love to take a moment to recognize the amazing people who made our stay truly special: • The entire food service team, especially those in room service—your care did not go unnoticed. • The dancers—BRAVO! Your performances were a highlight of our trip. • Sebastien and the entertainment team—thank you for bringing the fun! • Nydia at the Lobby Bar—your warm smile every morning made our days brighter. • Bernardo (or Bernie, as he kindly let us call him)—thank you for your excellent evening service. • Diana, our personal concierge—you were exemplary. You genuinely cared about helping us make the most of our time. I now consider you a friend. I can confidently say that no matter who or what you encounter at Secrets Maroma, you’ll be amazed. The entire team operates with excellence and heart. We return home rejuvenated. As someone who also works in hospitality, I leave inspired. Thank you for your incredible work, my friends—I won’t forget you. Warmly, Mrs. Bridget Malle

By far this is the most incredible resort in Mexico. We stayed in building 26, our concierge was Roger. Being in the preferred club was great as he literally took care of anything we needed - he was truly fantastic!!! The food was superb, all the restaurants were outstanding and...

By far this is the most incredible resort in Mexico. We stayed in building 26, our concierge was Roger. Being in the preferred club was great as he literally took care of anything we needed - he was truly fantastic!!! The food was superb, all the restaurants were outstanding and no long wait. The beach was majestic and they keep it clean and pick up seaweed daily. Room service was impeccable. The entertainment was impressive as well. This is now our go to resort!

We had a wonderfull trip Secrets Maroma! Every morning we got schedule events and Guillermo our concierge arranged a reservation and a great Birthday celebration for me. Our maid Elvia did a great job in cleaning our room and the bar was always kept full by Efrein.

We stayed at Secrets Maroma for our honeymoon. It was an incredible experience from the time we arrived until the time we left. Everyone was very friendly and helpful. Our concierge, Antonio, was phenomenal, making sure all of our needs were met everyday. The house keeping service came in every...

We stayed at Secrets Maroma for our honeymoon. It was an incredible experience from the time we arrived until the time we left. Everyone was very friendly and helpful. Our concierge, Antonio, was phenomenal, making sure all of our needs were met everyday. The house keeping service came in every morning and evening to tidy up our room and did a great job. Every waiter / bartender was very friendly. Manuel was one of many that we encountered. So many activities to choose from every day. The food and drinks were all great. Room service was great to have for a late night snack or a meal during the day. I would definitely recommend Secrets Maroma to anyone! It was a wonderful experience and we are hoping to go back again sometime!

Marcelo our concierge has been absolutely incredible. He has checked in on us multiple times a day and has been wonderful He has been So Helpful the entire trip and decorated our room for our anniversary. He has made our stay one of the most memorable experiences! Thank you so...

Marcelo our concierge has been absolutely incredible. He has checked in on us multiple times a day and has been wonderful He has been So Helpful the entire trip and decorated our room for our anniversary. He has made our stay one of the most memorable experiences! Thank you so much Marcelo! We will absolutely be back to maroma and hope he is our concierge every time! Thanks so much for the most amazing trip we could ask for!

We had a wonderful vacation for the second time at Secrets Maroma. We stayed between April 13th and 30th, 2025. The weather was excellent, with only one day of brief rain lasting an hour. The temperature of the sea water and the pool was excellent throughout our stay. It's difficult...

We had a wonderful vacation for the second time at Secrets Maroma. We stayed between April 13th and 30th, 2025. The weather was excellent, with only one day of brief rain lasting an hour. The temperature of the sea water and the pool was excellent throughout our stay. It's difficult to recount all our wonderful moments; you have to experience them on-site. We spent 17 days there, just as enchanting as last year, and even more so. In our opinion, this hotel is special, where the staff at all levels strive to make people happy, regardless of their requests. We will keep a special memory for those we worked with regularly: Rebecca at the front desk, who greeted us upon our arrival at the hotel. She was efficient and friendly, answered our questions well and put us at ease. Thank you to Heriberto Alba, our concierge in building 23, who met our needs so well. A special mention goes to the concierge of building 24, Francia Torres, who was cheerful, attentive, and ready to help every time we encountered her. The artistic activities, shows, and themed events at Secrets were masterfully led by the entertainment team supervisor, Hector Monte de Oca. He was the driving force and the fire of the activities. We always appreciated the relaxed atmosphere in which these festive activities took place. We highly recommend his latest show, "El Canto." Rodrigo Chavez, the supervisor of the buffets and BBQs at the pool and beach. Very courteous and warm, Rodrigo was everywhere at all times. We couldn't miss him because he ensured the smooth running of the activities with a big heart. Several times, he inquired if we had everything we needed. If anything was missing, he made sure it was provided for us promptly. Rodrigo is a precious gem to discover! The beach and pool concierges, Hugo Cruz and his supervisor Brandon, are always ready to meet our needs with a smile and thoughtfulness. Hugo recently joined the team in November 2024. With his enthusiasm and desire to serve the customer, in time, Hugo could easily take over the concierge service of one of the residential buildings. We hope so because it was a pleasure to work with him. Thank you to the pool servers Catalina and Marvin who took care of our drinks with kindness and efficiency. Don't miss the best pizza in the Caribbean prepared by Chef Luis, a true chef who knows how to make authentic pizzas in a wood-fired oven. He can customize it however you like. Berenice, our angel at the breakfast and lunch buffet, who took care of us with empathy and concern for our well-being, as if we were members of her family. Thank you Berenice, on behalf of all the guests at Secrets who had the chance to meet you! The buffet servers, the very friendly Roberto, and his equally attentive colleagues like Freddy, Lucio, Jose Maria, Jose, Yulmar, Valduin, Nestor, Sara, and others whose names we hadn't noted, served us with great attention and kindness. We wish them a long life with Secrets Maroma! With their service and kind attitude, they honor their homeland in front of customers of other nationalities. A big thank you also to Rebeca at the hotplate at the buffet. She masters her technique for making perfectly fried eggs. Enjoy and don't miss the chocolate treats and coffees lovingly prepared by Alejandro at Coco Café, open 24 hours a day. We highly recommend the Mexican restaurant El Patio. We were served there by Brenda, a young and adorable waitress who won us over with her delicacy and smile. Brenda was very knowledgeable about the menu, and by following her recommendations, we were delighted by the quality and presentation of the dishes she served us. Thanks also to Veronica, who was always nearby. The work of our maid, Dora, and Adrian's attention to the minibar made our stay very pleasant. A big thank you to both of them. Room service at Secrets Maroma is particularly efficient and very pleasant. The quality of the food is excellent. In short, if you haven't already tried it, we recommend you experience a stay at Secrets Maroma Beach at least once in your life. Adriana & Eric

This was an amazing experience. From the food to the drinks to the staff everything was amazing. The staff went above and beyond they were incredibly friendly. I had an amazing time. Rooms were very clean, they smelled very good, and were beautiful.

This is absolutely the most amazing resort! Right when we walked in we were greeted by staff who were so kind and welcoming with some drinks and a nice cold towel to cool off. They upgraded us to a preferred club suite which was absolutely incredible and the beach bag...

This is absolutely the most amazing resort! Right when we walked in we were greeted by staff who were so kind and welcoming with some drinks and a nice cold towel to cool off. They upgraded us to a preferred club suite which was absolutely incredible and the beach bag was so convenient. The room was so clean and the turndown service every night was so nice. The balcony was beautiful with a wonderful view of the ocean and our personal concierge, Roger, was outstanding. He came to introduce himself and messaged us everyday about activities and events happening. I forgot a curling iron at home and Roger was so kind enough to have one lent to me. The food was so amazing and perfectly portioned to be able to try multiple things. The beach was beautiful and constantly being cleaned. We were always joining in on the activities at the pool and in the garden area so often that we grew so close to the entertainment staff - Sebastian, Abraham, Oscar, and so many more that were so kind and always remembered our names. It was the absolute best experience and I would come again not only for the beautiful resort, but for the amazing staff as well! We couldn’t recommend this resort enough!!

Firstly I was blown away when arrived at the security of the grounds, the reception and outside of the complex was absolutely stunning, we arrived with private transfer and was welcomed by 2 wonderful gentlemen who helped us out the bus, they collected our cases right away and escorted us...

Firstly I was blown away when arrived at the security of the grounds, the reception and outside of the complex was absolutely stunning, we arrived with private transfer and was welcomed by 2 wonderful gentlemen who helped us out the bus, they collected our cases right away and escorted us into the hotel, we was welcome with frozen flannels, which was well needed!! And then was seated at reception with outstanding customer service, our luggage was safely being dealt with. We then started to check in and was welcomed with champagne, and once was all checked in we was escorted to our room, the reception was absolutely stunning, the pristine lounges and atmosphere, it felt like home. The grounds were absolutely beautiful and our room was incredible. The room service was just out of this world, we had a iPad that you could access ANYTHING, activities, restaurants, room service, your preferred pillow, your personal concierge, it was amazing. We had a junior sweet, with spectacular ocean views and it was more than spectacular. The room was perfect, the staff where so friendly and couldn’t do enough for you.. we experienced all restaurants on site and was astounded by the food, our favourites where the French cuisine ‘bordeaux’, the food was absolutely beautiful and the waiter ‘pablo’ couldn’t do enough to help, my partner asked if they had the ‘special of the day’ we had previously 2 nights prior, and he asked the chef who greeted us with the meal specifically for my partner, we were blown away. The whole 10 nights spent at hotel was absolute paradise and would come back here in a heart beat!!

We had the be at a time at Secrets Maroma! The service, resort, food, and experience were amazing. A special thanks to Francia, our concierge, for her amazing service - she was there for anything we needed. At the beach, we were well cared for by Ana, Alejandra, and Dorion....

We had the be at a time at Secrets Maroma! The service, resort, food, and experience were amazing. A special thanks to Francia, our concierge, for her amazing service - she was there for anything we needed. At the beach, we were well cared for by Ana, Alejandra, and Dorion. We ate lunch at the seaside grill regularly, where David and Ariel were so kind and attentive. Our favourite dinner sports were Himitsu, Portofino, and Bordeaux. While we aren’t huge into entertainment, we did partake in a few activities - all of which we loved - racket ball and guacamole making were great. Leo, Michelle, and Sebastian from the entertainment team made our experience extra special. We would definitely recommend this place for couples to get away! We hope to return sometime soon!

Impeccable service! Beautiful grounds and lovely restaurants! Beach is great along with a huge swimming pool. Our concierge Marcelo Marin made us feel welcome and was very helpful with planning and other services. Spa team excellent and loved the hydrotherapy pools!

I arrived home in the UK Tuesday morning after an 11 night honeymoon at Secrets Maroma. I will be as fair and thorough as I can in this review. Firstly, we chose this hotel after staying at El Dorado Royale in 2022 and loving it. Secrets Maroma was better rated...

I arrived home in the UK Tuesday morning after an 11 night honeymoon at Secrets Maroma. I will be as fair and thorough as I can in this review. Firstly, we chose this hotel after staying at El Dorado Royale in 2022 and loving it. Secrets Maroma was better rated and much more expensive. We thought this would be the perfect honeymoon destination. Many of my comparisons will be to EDR as it's only natural to compare. Pros: -The staff. The staff are amazing. Always friendly and professional. But our concierge Marcelo just went above and beyond for us. It feels hypocritical to name staff in a review, as when looking to book myself, the reviews with the names are ones I tend to flick past. However, Marcelo truly deserves a shout-out. After a bumpy start with the hotel not knowing it was our honeymoon (despite logging it prior), Marcelo went all out every day to make us feel special, from arranging to have a bath ran for us, decorating the room while we were out, sending gatorade and ginger beer up to the room when I was sick, to frequently texting my husband to check in on how I was doing when I ended up in hospital. He is a credit to the hotel and almost single handedly saved our opinion of this hotel. He is a genuinely good person and I cannot sing his praises enough. Also, Leo from the entertainment team is fantastic, very good at what he does and my husband loved his daily pool volleyball with Leo! - The beach. If you have been to Riviera Maya, you will know the issue with sargassum. The beach at EDR was pretty unusable. Secrets Maroma had the most stunning beach. Yes there was seaweed, which differed in volume daily, however, the hotel are on it, with a tractor up and down the beach all day. Some days there was hardly any at all. The beach is stunning, we spent the first 3 days of the holiday up early watching the sunrise on the beach which was amazing. - The rooms. The rooms here are stunning, the cleaners do a fantastic job daily. My only gripe with the rooms is that the soap was in a block, rather than liquid hand soap, which in the grand scheme of things is nothing, but the block soap does remind me of primary school. - The activities. There was so much to do. My husband enjoyed the daily pool volleyball and basketball. They also had different activities on the beach, fresh coconut days, fish market days, even a catamaran was included. We went on a hobbycat with Jonathan, who was fantastic. He sailed us to the reef, and we were able to snorkel and see some fish and coral, which was lovely. - The pool. In the morning, before lunchtime, the pool was lovely and relaxing. Beds are very comfortable The cons. Unfortunately, considering the 5 star reviews and the cost, I did not think I would have so many cons for this hotel. - Illness. From the 6th day of our 11 night stay, myself and my husband began suffering with some stomach issues. While his didn't cause too many problems, he wasn't 100% and had minimal appetite, up until we left. Sadly, I deteriorated by the day, and on Friday morning, I had to call the hotel Dr out ($215), who advised to head straight to the hospital. Whilst there had investigations and 4 litres of IV fluids, as well as a cocktail of other meds, and had to stay overnight. This was incredibly distressing, and while the hospital staff were lovely, I did not intend to spend my honeymoon in pain or in hospital. I have just read another review on here that states a group from texas have also fallen ill at the hotel. Additionally, my husband made friends with someone from England and he text him when they left saying he is now ill at home. I left hospital on Saturday and still feel shocking (now Thursday). This meant the holiday we spent over £6k on, ended up with us not drinking any alcohol and hardly eating during the second half, not to mention lack of memories made. - The drinks. I didn't rate the drinks. We aren't big drinkers but do enjoy the odd cocktail. A lot of these just tasted so cheap and overly sugary. The coca cola, unless from a can, was not enjoyable. From weds I pretty much stuck to water, with the occasional can of pop. -The food. Some of the food was lovely. The French and Japanese restaurants were nice. The Italian was awful. The pizza shack was nice, as was the calamari from the grill around the pool. We enjoyed the food served around the pool and beach at lunchtime, however, I feel the temperature of the food was often not right. Hot food not hot enough, cold food not cold enough. The same to be said for the buffet. We do fear this may have been the source of our stomach issues. - Dinner on the beach. It was my 35th birthday during our stay, and my husband booked dinner on the beach. The setting was beautiful, our waiter was lovely, however, the food was all horrid. It was around $340 for this dinner and I didn't enjoy any of it. The lobster tasted strange and we left most of it (again wondering if this dinner was the route of our illness?) - Large groups. We booked this holiday under the impression it was a romantic, couples destination. Unfortunately, this was not the case. The mornings were lovely and peaceful, and the setting was beautiful. However, as the day goes on, large groups begin to take over. People reserving 6+ beds at once for their groups, people doing tequila shots in groups at lunchtime, not being able to get anywhere near the pool bar on some days. These groups were sometimes from weddings or corporate groups. There were several events on during our stay. Our first night there was 2 different corporate dinners being held in communal outdoor areas, which you have to walk through, it just feels awkward. Of an evening, the lobby bar is chaos if there are groups there. If you are sitting outside for dinner (which i preferred to do), there would be groups of people still with cans of beer in their hand, one man had his phone in his pocket with music blaring out, there were girls in swimwear and towels dripping wet coming to try and reserve tables, people so drunk they couldn't walk in a straight line and glasses being smashed. I can't blame people for wanting to come and have a good time on their trip, however, we purposely made sure it wasn't spring break when we came because it just wasn't the vibe we were looking for. However, with certain groups, that's what it felt like. We think it should be made clear the volume of corporate groups which attend this hotel, it really took away from the honeymoon feel unfortunately. Had we have known this prior to booking, we would have gone for el dorado Maroma instead. - Hygiene. This is probably the biggest one for me. Especially considering how unwell I was (and still am). We found the level of cleanliness and hygiene far inferior to El Dorado Royale. We managed to get the same beds round the pool for 3 days running and for 3 full days, there was a used dental stick, the harp kind with the floss. 3 days it remained there. There were glasses round the back of the infinity pool left from the day before, and all the next day. One day, there was a large toenail cutting on the sun bed, which had clearly been from the day before as we were on the bed at 7am. Hand sanitiser upon entrance to restaurants and buffets was not enforced. We were only prompted TWICE during the entire stay to use the hand sanitiser. I carry my own moisturising one with me, however, it isn't reassuring to see this isn't encouraged. As mentioned, food was often not the correct temperature, I appreciate it is difficult to regulate this sometimes with the heat and outdoor food, but after speaking to many people in groups I am in, it appears a chunk of them got sick whilst we were there. I noticed no gloves were used by people preparing food, particularly the sushi. Even the walkways, when staying at EDR, the grounds were pristine, there was always someone cleaning the grounds. However, here there was fruit fallen from the tree above which had been trodden into the walkway, you could even see the coati pawprint in it. We initially mistook this for animal droppings, however it was fruit, but left there for around a week. It's just not what you would expect from a resort of this standard. I am really disappointed to be writing such a negative review. I was hoping to return to work today in my newlywed bubble, showing my colleagues photos of my wedding and honeymoon, however, I still can't go to work as I am still unwell. I have never experienced a stomach illness like this. I was expecting amazing things from this trip, and some parts were amazing. Watching the sunrise on the beach the morning of my birthday is something I'll remember forever. I just wish I had 11 days of wonderful romantic memories, but unfortunately I don't and we don't get a redo on our honeymoon. The resort is beautiful and the staff, particularly Marcelo, were incredible. I genuinely wish I could give it 5 stars. It has the potential to be a 5 star resort, but between the hygiene, large groups, cheap drinks and very hit and miss food, it just isn't good enough for what we paid. I hope other newlyweds get a better experience here, because it truly is a beautiful place.

Our third visit to this beautiful resort and it just never disappoints. I have to give a lot of credit to this to the management....the employees without exception are the most happy and attentive employees of any resort we have ever stayed (and we are extensive travelers). Our personal concierge...

Our third visit to this beautiful resort and it just never disappoints. I have to give a lot of credit to this to the management....the employees without exception are the most happy and attentive employees of any resort we have ever stayed (and we are extensive travelers). Our personal concierge Guillermo was top notch...I wanted to adopt him! Seriously he was such a pleasure to work with and our every need was met quickly and with a smile...will ask for him again on our next visit. We were in the preferred club in building 17. Our room was so clean and our housekeeper Elvia slipped in and out without us even knowing she knew we were out of the room....thanks Elvia! Same with Efrain our minibar supplier...always what we asked for in abundance. We will return soon....we fell in love with Patricio...resident cat of preferred club....please take good care of her during remodeling!

The best place to celebrate birthdays and wedding anniversaries with friends! We were a group of four with three celebrating birthdays and both couples celebrating wedding anniversaries and everyone we encountered took great care of us. Our rooms were decorated for the birthdays and anniversaries on separate occasions to make...

The best place to celebrate birthdays and wedding anniversaries with friends! We were a group of four with three celebrating birthdays and both couples celebrating wedding anniversaries and everyone we encountered took great care of us. Our rooms were decorated for the birthdays and anniversaries on separate occasions to make each event feel special. We had the swim up room and highly recommend to anyone who wants to chill with their favorite people. The service for all restaurants was fantastic as were the bars. The activities throughout out the days were great as well with learning how to macrame and making friendship bracelets being the highlights. Our concierge was Marcelo and he was a delight to talk to and helped us with anything we needed. By far one of the best vacations we’ve ever had!

We have stayed at many excellent resorts around the Carribean once, but always return (this was our 4th visit) to our favorite - Secrets Maroma Beach. The food is top notch. The staff are just as happy to be there as the guests and bend over backwards to be of...

We have stayed at many excellent resorts around the Carribean once, but always return (this was our 4th visit) to our favorite - Secrets Maroma Beach. The food is top notch. The staff are just as happy to be there as the guests and bend over backwards to be of assistance with whatever you need. They offer many different forms of professional entertainment and games to play all day long. The beach is terrific - no rocks in the water - and seaweed is continuously removed. Planning our next visit already.

This resort is a 10/10! The staff is so attentive and friendly. They are all willing to go above and beyond to make your stay memorable. The rooms are spacious and comfortable with lots of added amenities. Cleanliness is a priority here and everything is spotless. I would recommend this...

This resort is a 10/10! The staff is so attentive and friendly. They are all willing to go above and beyond to make your stay memorable. The rooms are spacious and comfortable with lots of added amenities. Cleanliness is a priority here and everything is spotless. I would recommend this resort for an amazing vacation!

My purpose in writing this review is not to simply give a “shout out” to my favorite resort staff, but to provide information that someone using Trip Advisor might find helpful when selecting their next vacation spot. In short, I would highly recommend Secrets Maroma Beach. Pros: - Best beach...

My purpose in writing this review is not to simply give a “shout out” to my favorite resort staff, but to provide information that someone using Trip Advisor might find helpful when selecting their next vacation spot. In short, I would highly recommend Secrets Maroma Beach. Pros: - Best beach in Mexico. Soft white sand that does not become hot underfoot and extends into the water which is free from rocks, shells, and coral. - Resort begins removing seaweed from beach very early in the morning so as to maintain the beach in as pristine condition as possible. For those who like to walk the beach, you will see that neighboring resorts are Not doing this. Kudos to Secrets Maroma for investing in this service! - Pool lounges have thick foam mats that make them very comfortable for lying on, more so than other Mexican resorts that we have lodged in. - The layout of the pool area is ideal. It was easy to choose poolside lounges that are simultaneously near the beach, a pool bar, restrooms, and places to get lunch or diner. - Restaurants: Secrets Maroma “No reservations needed” practice was a plus. The only restaurant reservations that are accepted are for the Teppanyaki tables at the Asian restaurant (Himitsu), which had great food. Bordeaux (French) was awesome! We ate there 3x in 7 nights. Being from a suburb of NYC where Tony’s Pizza is actually made by Tony. Sal & Nunzio’s Pastaria is actually run by Sal & Nunzio (and yes, their last names always end in a vowel), we are accustomed to great Italian food. Portofino (Italian) is not that. We did not care for anything we ate there. For us it was “one and done”. The Buffet (World Cafe) was ok for breakfast, lousy for lunch. After eating lunch there once, we chose to eat at the Barefoot Grill by the pool every other day. Barefoot Grill has typical hamburger, hotdog, fish sandwich, french fry type offerings but also has a grilled fish which is superb. There is a brick oven pizza next to the Barefoot Grill that we loved too. - Rooms: We chose a standard room yet it was spacious, spotlessly clean, and intelligently laid out. The roomy bathrooms had double sinks with a jacuzzi type tub and separate shower. The toilet was located behind a frosted glass door. The balcony in Bldg #23 was in the shade most of the day which is exactly what we wanted. FYI: Buildings 22 - 24 tend to have poolside balconies in the shade. The buildings in the teens tend to have poolside balconies in the sun. Choose accordingly. Our beds were the most comfortable beds we have ever slept in in a Mexican resort. The room was quiet for sleeping, and despite the temperature being more than 90 degrees Fahrenheit outside, the room A/C kept the room as cool as we wanted it to be. Loved the room! - We had a room with 2 beds that we had requested (kudos to Secrets Maroma for having many rooms available with 2 beds!) For some unknown reason most other adults only resorts assume that every couple sleeps in the same bed. This is not often the case as couples age & develop injuries or medical conditions that make it difficult for couples to sleep in the same bed. We were willing to pay for top tier or near top tier rooms but other resorts did not seem to want our $$$$ as they could not provide rooms with 2 beds. Is it really that difficult for a resort to have 2 beds in a subset of rooms in various room categories? Do all people who stay in high end rooms demand one bed? Not likely. Their lost $$$$ is Secrets Maroma’s gain! - In my experience, all Mexican resorts offer great service, but Secrets Maroma far exceeded the others. Whether it was staff in Housekeeping, Concierge, restaurants, front desk, or anywhere else in the resort, the staff was extraordinarily helpful and friendly. Service at Secrets Maroma is the best of the very best. As previously indicated, we did not care for the food at Portofino. This must have been reported up the chain because the next night, as we we leaving Bordeaux, we were met by a woman who stated she was the supervisor of all the restaurants. She inquired as to our level of satisfaction with the food at Bordeaux, and asked about our dissatisfaction with the food (NOT the service) at Portofino. She also asked “what can I do to make this right for you?” Wow, that is what caring about your customer’s experience is all about! Great job by Secrets Maroma!!! Cons: - Minor “Cons” here. First, most of the resort guests were from the USA & the UK. The poolside music was music from the USA & the UK. It would have been nicer to have some Mexican music playing. That is part of the Mexican experience. After all, if we wanted music from the USA & the UK we could simply use our air pods. — The grounds of the resort were not as aesthetically appealing as they should be for this price point. Everything in the resort is green. Secrets Maroma should bring in some brightly colored foliage to improve the look of the grounds. Even less expensive resorts in Mexico do this. Conclusion: I definitely recommend Secrets Maroma as a top Mexican vacation destination. Tip - Although my wife and I did not choose the “Preferred Club” option I would recommend that one do so (we will next time). The Preferred Club rooms are located closer to the beach, and provide an exclusive restaurant that is located right at the junction of the beach and pool area. In my view, for those reasons only. it is well worth the price.

I’m a 50 something who has just returned from a wonderful honeymoon at Secrets Maroma. Where do I start. Stunning grounds, beautiful landscaping, amazing staff all so friendly. Many of them say “welcome home” as they walk past and I would love it to be my home. A blend of...

I’m a 50 something who has just returned from a wonderful honeymoon at Secrets Maroma. Where do I start. Stunning grounds, beautiful landscaping, amazing staff all so friendly. Many of them say “welcome home” as they walk past and I would love it to be my home. A blend of all ages, predominantly UK, USA, Canadian and Spanish speaking tourists. Everybody is friendly and the resort has a relaxed feel but is also buzzing at times. You can choose and be easily separated from any noise if you want especially if you like the beach. Our room was spacious, clean and very comfortable with great views. Our concierge Roger was so helpful and helped me plan surprises for my wife as it was her birthday during our stay. The amenities were spotless, The team in the preferred beach club restaurant were amazing and generally across the hotel the restaurant food, service and ambiance go above and beyond. The beach is lovely and we did encounter seaweed, but firstly that’s nature, secondly the hotel worked really hard to clear. Each day it’s all weather dependent and doesn’t spoil the enjoyment of the Caribbean Sea. 30 degrees everyday but felt hotter, we had a few cloudy days but the weather was still so warm. We used the onsite Spa and our massages were amazing, the entertainment is fun and varied. We watched a blue fin tuna being prepared but could have sailed, tasted tequila, made bracelets or played tennis and volleyball. This really is a lovely resort. The Amstar in-house excursions were really good but you will have to travel for 1-2 hours, any and every Cenote is recommended if you like swimming they are stunning. My wife and I just had the best time and thank the hotel team for helping to provide such an amazing setting for our honeymoon. Tips are given for pretty much everything if you feel the service warrants - take small Mexican Pesos (20/50’s) you will want to tip as the service is so good, they also like US Dollars take ones and fives. Check the rate you may get a better deal with Pesos

Secrets Maroma Beach Review – May 8 – 15, 2025 This review is for our May 8-14, 2025 trip to Secrets Maroma Beach (SMB) and in a word it was incredible!! This is our fourth time to SMB going back to 2015, 2023, 2024 and 2025. Every year it gets...

Secrets Maroma Beach Review – May 8 – 15, 2025 This review is for our May 8-14, 2025 trip to Secrets Maroma Beach (SMB) and in a word it was incredible!! This is our fourth time to SMB going back to 2015, 2023, 2024 and 2025. Every year it gets better! While the overall resort is awesome and many reviews detail the facilities – from the restaurants, pools, beach, rooms, etc. –what makes SMB the best is their staff! Going back to 2015, the staff impressed us well beyond our expectations. And in 2023 through 2025 it has only gotten better! Our first impression this year came as we went to the pool our first day and we recognized several of the pool/beach concierges and waiters from prior years and they remembered us! Same with the entertainment team. This occurred many times through our week everywhere we went. What makes SMB staff stand out is they genuinely care about their guests and work hard to make sure we have the best experience possible. Many stand out, but the best include Bramdon head concierge at the pool/beach, Edy our pool concierge who set up our pool chairs as he saw us approach and kept us hydrated with bottles of water between cocktails. The pool food and beverage lead concierge Lucia went out of her way to get fresh blueberries for my blueberry mezcalita drink when the bartender said they didn’t have any. She checked on us every time she was in our area. Of all the staff we interacted with Bramdon without a doubt made the greatest impact on our 2025 SMB experience. While he was a very busy man, he always made time to talk with us (and others) to ask how he can make our SMB experience the best it could be. And did he ever deliver! We can’t thank you enough Bramdon!! The entertainment team also engaged with us throughout the day. Sebastian did a great job of leading the team of energetic and enthusiastic people, including Leo, Hector, IXchel, Uriel, and others. Always smiling and encouraging us to participate in all their activities. The restaurants are incredible and one of my favorite parts of SMB. Our favorites are Portofino, Bordeaux and Himitsu for dinners, the breakfast buffet and the barefoot grille for lunch. Jessica leads as food and beverage concierge, Rodrigo with the chefs and restaurant staff, and together deliver a truly outstanding culinary experience. I am a foodie and had the good fortune of entertaining senior executives at some of the best restaurants in the U.S for over 20 years, so I know great food! And Jessica and Rodrigo and their teams deliver night after night! We had the good fortune of experiencing some of the best their chefs create for 7 nights and wow are they awesome!! I would also like to acknowledge Jessica for how she also worked hard to make our culinary experience the best it could be and wow did she deliver! Thank you Jessica!! There is one other person I want to acknowledge and personally thank and that is Carmen Salinas. Carmen is a server in the lobby bar and the Theater (and sometime Coco Café). We first met Carmen three years ago and she has an amazing positive vibe that is friendly and genuine. She brightens whatever room she is in! Like us, many people have the same connection with Carmen. You see many guest hugging her wherever they see her. Thank you Carmen – never stop being you! That’s our review. We will definitely be coming back to SMB in May 2026!! See you all then!!

My husband and I have just returned from the most amazing holiday at Secrets Maroma Beach hotel. We arrived late evening to be greeted by the hotel staff. Our luggage was swiftly taken away and nothing was too much trouble. We were personally taken to a reception desk and seated...

My husband and I have just returned from the most amazing holiday at Secrets Maroma Beach hotel. We arrived late evening to be greeted by the hotel staff. Our luggage was swiftly taken away and nothing was too much trouble. We were personally taken to a reception desk and seated to be checked in, where we were offered an alcoholic beverage of our choice. Our room overlooked one of the garden views. Well where do I start, our hotel room was immaculate, with a queen size bed , a stocked mini bar, a balcony with a corner couch. The bathroom had a double whirlpool bath. Oh yes how can I forget the 24 hour room service with just a phone call away.. we didn't spend much time by the poolside - as the only downfall was too many rowdy Americans, but why would you when there's a beach with the whitest sand and the crystal waters. Towels are provided and the beach beds are free to use. Nothing was too much trouble for the waiters and waitresses by thd beach, particularly Anna. Beverage service was provided to your beach bed throughout the day. There is seaweed in the water but I was so impressed that the hotel actively works to try to minimise the amount. You have a choice of restaurants to choose from, and you don't have to book. The food is very good, varied from Asian, Mexican to European. The hotel is remote but it suits us perfectly. There is evening entertainment - the silent disco and karaoke was such a laugh, but there is also excellent high standard entertainment - check the 'sundial' link on your ipad provided in your room. I would highly recommend using the Amstar reps to book excursions. They ard based in the hotel lobby during the daytime. The Catamaran excursion was good but it does take you to a commercialised island. Thank you for such a memorable stay. We travel a lot and don't tend to return to the same place, but we will definitely return to this hotel. Anne and Ceri Jenkins

Absolutely incredible stay, nothing short of perfection. The beach is white sand and even in high seaweed season very clean. The staff are insanely attentive - you are waited on 24/7 and no request was too much (an umbrella at the pool, a hospitality room to shower after check out,...

Absolutely incredible stay, nothing short of perfection. The beach is white sand and even in high seaweed season very clean. The staff are insanely attentive - you are waited on 24/7 and no request was too much (an umbrella at the pool, a hospitality room to shower after check out, excursions, etc). There are plentiful daily activities to keep you busy, but the buzzy atmosphere at the pool also makes for a fun filled day. Amazing food at every restaurant, particularly impressed by breakfast, Italian and French for dinner. I cannot stress how impressed we were.

This was our third, what has become annual, trip to this property. After spending a decade going to various AIs in the area we finally settled on this one as our favorite and where we want to return year after year. The food is, hands down, the best any of...

This was our third, what has become annual, trip to this property. After spending a decade going to various AIs in the area we finally settled on this one as our favorite and where we want to return year after year. The food is, hands down, the best any of the AIs we have been to have on offer. The beach is wonderful and well maintained. We love the swim out suite and always book it. And above all, the staff delivers service that is beyond amazing Diana was our concierge and managed to check in daily and provided everything seemingly without even being asked. Melissa was our poolside cabana server two days and she was so thoughtful- always making sure we had whatever we wanted. Freddy at the breakfast buffet greeted us with smiles, hugs and updates on what was the days schedule. Edy the pool/beach concierge has spent the last 3 years keeping everything at the pool and beach working smoothly. If you need anything- just look for him. Victor, Rene and Lució also made our stay so very relaxed and special. We will be back next April- see you then SMB!

The service was outstanding. A service provided like ive never had before. Clean and relaxful. Always met our needs when needing anything. Our concierge Alfonso went above and beyond to help with anything I needed. Every employee loved their job and was very helpful. The beach was clean early morning...

The service was outstanding. A service provided like ive never had before. Clean and relaxful. Always met our needs when needing anything. Our concierge Alfonso went above and beyond to help with anything I needed. Every employee loved their job and was very helpful. The beach was clean early morning to about 3pm everyday. Such hard workers at the resort.

My husband and i have been fortunate to stay at some lovely hotels, but this is by far the best. An absolute 5 star experience. The service from the whole team was exceptional - and they all worked so hard from the 24 hour coffee shop to keeping the beach...

My husband and i have been fortunate to stay at some lovely hotels, but this is by far the best. An absolute 5 star experience. The service from the whole team was exceptional - and they all worked so hard from the 24 hour coffee shop to keeping the beach clean. We enjoyed the a la carte restaurants especially the italian and the asian. Fantastic food, service and wine. There was plenty of entertainment, though we did feel there could have been a lively outside bar with music for post dinner drinks when there wasn't a show. A special mention to Eric (the hard working barman), Exchel from the entertainment team, Francisco our fabulous waiter, and Alberto "the cockney legend". We will definitely return.