Royalton Saint Lucia

First impressions the hotel promises a great deal. Looks great on the approach. We opted for the online pre-checkin and were driven to our room by a bell boy. The room was a suite with a swim up pool. How disappointing. The room had loads of insects flying around inside,...

First impressions the hotel promises a great deal. Looks great on the approach. We opted for the online pre-checkin and were driven to our room by a bell boy. The room was a suite with a swim up pool. How disappointing. The room had loads of insects flying around inside, smelt musty and damp. The fixtures were all dated and required updating. The skirt around the bed was dirty. A sofa bed in the room looked like it had seen better days. The mirrors all had black patches and needed replacing. The door to the patio was. Secured with a latch at the top and therefore if I wasn't in the room, she couldn't reach it to open the patio door. The pool was dusted with pain flakes and the deckchairs had dried paint on them. During our stay there were painters painting above or next to us. The food in general was to a decent standard except foe a couple of times when it ws noticeable that the ingredients had been recycled. On entering every restaurant, even the sports bar, you are required to register your room number and asked about allergies. Even the buffet. Other hotels would label the food in the buffet adequately. And sports bars are meant to be somewhere guests can casually hang out without the formality. Not here. In gereral, the staff are the worse I've experienced in the Caribbean and I travel back to that region twice yearly. They are poorly trained and demotivated. Simple things like water on the floor would not be noticed in the dining area. Staff would wipe the tables and allow the crumbs to fall onto the chairs or the floor. The breakfast chef who did the eggs was positively rude. We were woken when the early staff arrived for work at the early hours of the morning by staff apekai g at the top of their voices with no consideration for the guests. On more than one occasion I had to wait for a staff member to finish their mobile call before I could be dealt with. One evening the was a massive argument at one of the restaurants and a supervisor had to defuse it. Only saw manager presence the day before our departure. No management engagement with the guests like you would at a Riu or Bahia establishment. The entertainment is basic and the vibe team just stick to their areas. Other resorts the vibe team walk around engaging with the guests. The girls in the coffee shop so a fair shift and are very customer focused. But why have a door that has to be opened inwards when you need to ask for assistance to carry out your drinks if you have a coffee in each hand? . Would take 5 mins of a Manager spending time in that area to notice and solve. Zenith in the spa was so good my wife booked another treatment with her. The guys in the gym were good and knew their stuff. The gym is probably the best I've experienced at any resort in the Caribbean. The tapenyaki experience was good but the lady doing the introduction to the evening was not up to standard. The Calypso was a great experience. Had Lerlorn one evening who was fantastic. Why have fabric chairs in the open and when they get soaked if it rains overnight, just leave them in place for guests to sit on wet cushions? Got a courtesy call asking about our stay and when we fed back no one contacted us to even try to address our concerns. It turns out that they were mainly interested in getting us to book tours with them. My assessment of this resort is that it is not a four star and barely makes it past a three star. It's poorly managed and requires managers who would lead from the front and by example. Would benefit from weekly inspections and reporting of defects etc. Visit a Riu resort and a team member would not walk past without a greeting or a smile. Either the recruiting, the supervision or the training needs to be better or all three. I've managed large customer service operations an know the challenges involved but if this resort were to address the customer service standards and the regular maintenance in an intelligent manner, they may have a chance at achieving their aspiration. My advice is to stay away. I for one won't be back.

This is a ‘better than usual’ Caribbean all inclusive resort, but not a 5 star establishment, in my opinion. Overall really nice, but needs some work in places now… The layout, with a couple of minor niggles, is absolutely fantastic. The huge open central area with the main pools between...

This is a ‘better than usual’ Caribbean all inclusive resort, but not a 5 star establishment, in my opinion. Overall really nice, but needs some work in places now… The layout, with a couple of minor niggles, is absolutely fantastic. The huge open central area with the main pools between the various blocks is a huge sun trap. It never felt cramped or full, even though we were told it was at over 95% capacity. There were always plenty of sunbeds by the pools - but be aware that there were not enough parasols. As the sun is seriously hot, this is a problem. There are less beds on the beach. The beach is nice, with soft white sand. Note the water, although gentle, does dip quickly! The music from the main pool is loud and does interfere when you just want to relax on the beach, though. We were in the ‘normal’ rooms so cannot comment if the Hideaway or Diamond upgrades were worth it. Rooms are large and specious. Being on the 4th floor, had a great view across the resort. Nice, large shower. Our room was always cleaned well with fresh towels and water daily. Drinks in general were fine, but the cocktail mixtures were too sweet for us. And the beer was never cold enough! Also hit and miss which type of glass they came in! Measures were always generous and never had any issues with staff/service which generally was excellent. Food is another story. The buffet was typically fine but the a la carte restaurants were poor. Service here was poor and both the quantity and quality of the food was nowhere near where it should be. And avoid the deserts everywhere - apart from the ice creams. Real shame, as otherwise this is a beautiful resort

Do not spend your time or money at this resort! Rooms smell like mold and all accommodations are in need of a major update. Food leaves a lot to be desired. Did not receive room that was booked and paid for. Management dismissive and was a no show for our...

Do not spend your time or money at this resort! Rooms smell like mold and all accommodations are in need of a major update. Food leaves a lot to be desired. Did not receive room that was booked and paid for. Management dismissive and was a no show for our mtg to resolve issues. DO NOT book this resort!!!

I have a laundry list of bad things I could say about my experience at The Royalton St Lucia but I'll shorten it for time purposes: -Paid for King bed and was given 2 full beds -Room was NEVER TURNED OVER AND THERE WAS SAND IN BOTH BEDS!! -Locked out...

I have a laundry list of bad things I could say about my experience at The Royalton St Lucia but I'll shorten it for time purposes: -Paid for King bed and was given 2 full beds -Room was NEVER TURNED OVER AND THERE WAS SAND IN BOTH BEDS!! -Locked out of room for over 24 hours -Needed emergency medicine and there was no sense of urgency to help us into the room for it. -No toilet paper -Restaurant employees were so rude -Constantly harassed on the beach After meeting with the manager (Who showed up at 1pm for our 930am meeting) and thinking we may be fairly compensated they ultimately offered us nothing. Do yourself a favor and spend a few extra dollars to stay somewhere else if visiting St Lucia.

This resort was disappointing on many levels. Poor service and room amenities - cleaners took dirty towels away but didn’t replace them, coffee maker plug did not fit into socket then I waited 2 days for adapter to be provided to accommodate, not clean - there were false eyelashes on...

This resort was disappointing on many levels. Poor service and room amenities - cleaners took dirty towels away but didn’t replace them, coffee maker plug did not fit into socket then I waited 2 days for adapter to be provided to accommodate, not clean - there were false eyelashes on floor of balcony and shower when we moved in, property and room not easily accessible for wheelchair use, beware what is sold as beach view - we looked at trees on our second floor room - you won’t have ocean view on lower floors but they sell it otherwise, very far from airport, food and drinks inconsistent - some bartenders don’t even acknowledge you! Servings at a la carte restaurants are very small. If you are the type to turn in early, be prepared for noise until at least 10pm as the “entertainment” (karaoke) is loud and annoyingly heard everywhere. There were a couple staff that were nice ie: Porsha in the buffet and Naomi at front desk.

My husband and I just returned from a week at the Royalton. It was fantastic. Staff went above and beyond for us. Everyone was friendly. The grounds were beautiful. There were always open chairs by the pools and the beach. The room was large. We were in building 6 which...

My husband and I just returned from a week at the Royalton. It was fantastic. Staff went above and beyond for us. Everyone was friendly. The grounds were beautiful. There were always open chairs by the pools and the beach. The room was large. We were in building 6 which is right near the children’s pool, so we were a little concerned about noise, but it was never a problem. The food was very good. I only drink non alcoholic beer and the staff at all the restaurants/ bars went out of their way to find it for us. One staff member even gave us a couple for our refrigerator in place of the regular beer! We definitely recommend this Royalton.

We just returned from a beautiful stay at the RoyaltonSt. Lucia! We stayed at the Diamond Club in Building 7. Our room was a bit dated but clean and spacious. The resort property is beautiful and well maintained. We enjoyed a few of the on-site water activities and relaxing by...

We just returned from a beautiful stay at the RoyaltonSt. Lucia! We stayed at the Diamond Club in Building 7. Our room was a bit dated but clean and spacious. The resort property is beautiful and well maintained. We enjoyed a few of the on-site water activities and relaxing by the Diamond Club pool and beach. We ate at a different specialty restaurant each night. Some offerings were better than others and we never went hungry. We enjoyed gelato and cookies at the cafe almost every night. The bartenders were inconsistent but we were always able to get another drink if the first wasn’t what we wanted. The majority of the staff were friendly and attentive but our butlers, Nikita and Kaysia went above and beyond to make our stay memorable and enjoyable! I cannot say enough positive things about these ladies and the service they provide! I was a bit nervous after reading some of the reviews but pleasantly surprised. Was everything perfect…no…but the positives certainly outweigh the negatives.

We had a couples Spa and it was the best! Loved the entire experience! I want to come again soon and recommend anyone coming to Saint Lucia you will love ❤️ the entire experience as much as we did. Ask for Candi and Tracey and they will take care of...

We had a couples Spa and it was the best! Loved the entire experience! I want to come again soon and recommend anyone coming to Saint Lucia you will love ❤️ the entire experience as much as we did. Ask for Candi and Tracey and they will take care of you! Tracy was there with us all the way through the process! Thank you Candi and Tracey! You’re the best!

Beautiful property but needs updating. We stayed at the Hideaway, Stephen, Brandon, and Inga were professional and fun bartenders. Our favorite restaurant was the Dorado, the other restaurants food was lacking in flavor. The pools and grounds were clean and they offered plenty of activities.

Hotel itself is beautiful and in a lovely location with very friendly staff and excellent food and restaurant options. Personally from own experience I would not upgrade. It does come with benefits like butler service and dining areas for diamond and hideaway guests only however…. We have found normal Royalton...

Hotel itself is beautiful and in a lovely location with very friendly staff and excellent food and restaurant options. Personally from own experience I would not upgrade. It does come with benefits like butler service and dining areas for diamond and hideaway guests only however…. We have found normal Royalton passes to be using these facilities. The butlers only seem to be good at booking the table reservations which did help as trying to get a booking at the restaurants seemed some what tricky. When dining in the ‘fully booked’ restaurants it amazed me with all the empty tables. Service itself is very slow especially waiting half and hour to get served at the ‘Score’ bar in an evening. The men seem more interested in looking for potential suitors. The journey from the airport to the hotel was very long and roads are not great. If you get travel sick as I did, make sure you take some sickness tablets as soon as you get off the plane. We booked a horse ride online direct with ‘North Point Riding Stables’ which the hotel was not offering under there excursions which baffled me. We found this to be amazing and literally next to the hotel rather than travelling an hour away from the one that they use! Horses were looked after and the hack was beautiful with us going into the sea.

We cannot for the life of us understand the neagtive reviews. The ONLY two negatives we experienced were out of the resorts control. The almost 2 hr ride from the airport is horrible, can easily get car sick and the mosqitoes are killas. Other than that, the staff was friendly,...

We cannot for the life of us understand the neagtive reviews. The ONLY two negatives we experienced were out of the resorts control. The almost 2 hr ride from the airport is horrible, can easily get car sick and the mosqitoes are killas. Other than that, the staff was friendly, drinks were flowing, the buffet (for a buffet) was actually ok and the pools were superb. Ok, the rooms do need some updating, but still overall good.

The setting of the Royalton is simply paradise. We stayed in a luxury junior suite with swim up pool in May 25 booking with TUI. The accommodation is quite tired and there were reports of issues from several guests we spoke to. We experienced issues with the safe , the...

The setting of the Royalton is simply paradise. We stayed in a luxury junior suite with swim up pool in May 25 booking with TUI. The accommodation is quite tired and there were reports of issues from several guests we spoke to. We experienced issues with the safe , the TV,s network connection which both took 48hrs to repair. (TV provides access to room service and events etc so quite important) The loss of running water for 2 hours was the most significant issue. Food was very good with a wide selection across all restraints although service was quite slow. Staff were very friendly and helpful throughout. WiFi strength very high all across the resort and beach area. There was a definite shortage of sunshade umbrellas with less than 50% of the sun beds protected. The UV was 11 during our stay so don’t underestimate the strength of the sun. Not sure the swim up added anything to the stay with such great pools and beach access. The evening entertainment was lacking any depth or quality and was disappointing. The Friday street party is a must along side the sunset cruise. On the whole very satisfied as the location and staff made up for the negatives.

OK so we stayed here may 2nd to 12th and best part of the stay was the weather and the bed. A lot of other reviews are very justified. This is a 3 star experience at best. Transfer from airport to hotel was horrific and almost 3 hours. Checked in...

OK so we stayed here may 2nd to 12th and best part of the stay was the weather and the bed. A lot of other reviews are very justified. This is a 3 star experience at best. Transfer from airport to hotel was horrific and almost 3 hours. Checked in and after unpacking the room clearly stunk of damp with mould on furniture and damaged fittings. The bathroom open plan idea clearly causes issues and although air con is good there is no extraction or ventilation. This hotel was opened in 2017 and is dirty, grubby, tired and not well maintained for a property only 8 years old and was probably shut for 2 due to covid. A room change was offered with significant disruption and no chance to view and see if it was more of the same. Swim up pool was a godsend but bad condition with tiles missing and under filled by about 12 inches due to damaged skimmer. Gardens, main pools and beach are stunning but be under no illusion st lucia has the rich and the very poor and nothing in between. 95% of staff were wonderful and very welcoming and try hard. Food on the whole was good except the buffet area where food was generally cold. Drinks always good and unlimited. Entertainment during day and night was lacking and poor offerings. Shops on site are disgusting with prices eg tube of pringles 15usd. Rodney bay shopping malls were a dump and we have seen better markets. We stayed in 5003 and our housekeeping lady was such a gem we wanted to take her home. In summary would we come again NO, would we recommend DEFINITELY NOT , is it value for money NO WAY.

After reading many reviews I was worried about staying here, especially spending the thousands of pounds of our hard earned money. It was worth every penny even the butler service, Marlon and Marissa were brilliant and made our stay that extra special. As for the food everyone has their own...

After reading many reviews I was worried about staying here, especially spending the thousands of pounds of our hard earned money. It was worth every penny even the butler service, Marlon and Marissa were brilliant and made our stay that extra special. As for the food everyone has their own opinions of what's good or bad. All I am going to say is you will find something you like. The buffet is probably the best I've had abroad, and the other restaurants will be your own personal taste, depending on what you choose. Most of the staff are lovely you do get a few that are rude and grumpy. No different to back home, we all have good and bad days. Treat people how you want to be treated and they will be fine. We had the best time and if we can afford to come back, we definitely will without a shadow of a doubt. Thank you royalton for an amazing holiday.

I recently returned from an amazing vacation at the Hideaway at Royalton in St. Lucia, and overall, my experience was wonderful. The resort itself is stunning, and the service provided by our butlers, Neil and Ferna, was exceptional. They made sure every detail was taken care of—from booking our dinners...

I recently returned from an amazing vacation at the Hideaway at Royalton in St. Lucia, and overall, my experience was wonderful. The resort itself is stunning, and the service provided by our butlers, Neil and Ferna, was exceptional. They made sure every detail was taken care of—from booking our dinners to sending daily updates about activities. Thanks to them, my husband and I were able to relax and enjoy every moment of our stay. As someone born and raised in St. Lucia, it was especially meaningful for me to share this experience with my family. I invited my son and grandson to spend the day with us on a day pass, and while I was excited to have them join us, I encountered a disappointing moment during check-in. My son patiently waited his turn in line, but once it was his turn, a young lady at the front desk became visibly irritated, rolled her eyes, and chose to assist guests who were behind him instead. As a born St Lucian, witnessing this kind of behavior was disheartening. Day passes for locals are limited from 10am to 6pm, and to be made to wait unnecessarily—even after waiting in line properly—only takes away from that time. More importantly, it’s dehumanizing and unacceptable to see locals treated as lesser, especially by fellow islanders. I want to shout out Neil at the front desk, who was warm, professional, and a true representation of excellent customer service. Unfortunately, the attitude of the young woman (whose name I regret not getting) was the opposite, and her behavior brought down what would have otherwise been a flawless experience. I was prepared to leave a full 5-star review, but due to this encounter, I hope the resort takes the opportunity to implement additional customer service training at the front desk. Every guest—local or visiting—deserves to be treated with the same respect and courtesy.

After reading a number of negative reviews, we were genuinely concerned about our stay at the Royalton St Lucia. We even considered changing hotels. However, we’re so glad we didn’t—this trip exceeded our expectations, and that’s saying something as we typically have quite high standards. Our room was spotless, cleaned...

After reading a number of negative reviews, we were genuinely concerned about our stay at the Royalton St Lucia. We even considered changing hotels. However, we’re so glad we didn’t—this trip exceeded our expectations, and that’s saying something as we typically have quite high standards. Our room was spotless, cleaned daily with fresh towels and a well-stocked minibar. Room service was also prompt and attentive. We had a lovely view, which made mornings on the balcony a real treat. Despite not usually being fans of buffet food, we were really impressed. Everything was fresh, hot, and well-presented. There are also plenty of à la carte restaurants offering great food—so many options we didn’t get around to trying them all! One of our initial concerns was the size of the hotel. We usually prefer smaller, boutique-style resorts, but this didn’t feel overly crowded. There were different areas to suit different vibes, so you could always find the atmosphere you were looking for—whether lively or peaceful. The staff were a real highlight—friendly, welcoming, and always willing to help. The beach is technically private, though there’s no restricted access, but we felt perfectly safe at all times. Now, about the infamous transfer to the hotel: yes, it’s about two hours, but it’s really not a big deal. Both of us suffer from travel sickness, and we found the journey fine—scenic, not bumpy or scary at all. Definitely not the ordeal that some reviews make it out to be. The drinks were another plus: a wide selection of top-shelf spirits and creative cocktails. Entertainment in the evenings was enjoyable—the team had great energy and clearly put in a lot of effort, though at times the crowd didn’t match their enthusiasm! Only minor downside was the sports bar—three of the games (pool table, darts, and air hockey) were under maintenance during our visit. Bit of a shame, but not a dealbreaker. We debated upgrading to the Hideaway section, but honestly, we’re glad we didn’t. The extra cost didn’t seem worth the limited added benefits. All in all, we had a fantastic stay and would absolutely recommend the Royalton to others. Don’t let the bad reviews put you off—this place is well worth a visit!

Management will not honour Marriott loyalty rewards for a booking by a travel agent. No on-line posting or on-site written policy to this effect. Will not be returning to this property. Butler service was excellent. Staff generally pleasant and helpful, except for customer service beyond check-in. Drinks were very good....

Management will not honour Marriott loyalty rewards for a booking by a travel agent. No on-line posting or on-site written policy to this effect. Will not be returning to this property. Butler service was excellent. Staff generally pleasant and helpful, except for customer service beyond check-in. Drinks were very good. Room (Diamond Club) was satisfactory. Beach and property was average. Food was mediocre despite numerous speciality restaurants. Nightly entertainment was sparse and poor. Excursion booking poor - no show. Bed bugs!

Want to give my honest opinion of the resort. We stayed at the Hideaway, room was sold as ocean view but it really was a partial ocean view. Most of the rooms are facing the pool with a slight view of the ocean and we had a Presidential Suite and...

Want to give my honest opinion of the resort. We stayed at the Hideaway, room was sold as ocean view but it really was a partial ocean view. Most of the rooms are facing the pool with a slight view of the ocean and we had a Presidential Suite and still not a full ocean view. The Hideaway shuts down pretty early. The Royalton is where most of the activities were at. Thursday had the best day of entertainment with a fire show. The pool party was supposed to be a foam party but the foam never got turned on after we were told it would be 3 times. Everyone came out for the foam party and was pretty disappointed. The elevators went down multiple times and we had to walk up and down 4 flights. The pools shut down at 7. The reservations for the restaurants were booked before we even got there so dinner choices were limited. Really quiet and laid back except for when there was the pool party. The food was just OK. Room service food was horrible! Alot of the female employees were not very friendly. If we went to St Lucia again.... def wouldn't stay at the Royalton. However, want to give a huge shout out to MarkDaniel at the main pool bar. He was AMAZING and made our stay the most enjoyable! More of his personality would bring the resort a long way!!

Perfect Anniversary Getaway! My husband and I celebrated our anniversary at The Royalton and had the most incredible experience! We stayed at the Diamond Club, which was immaculate and offered breathtaking ocean views. There were endless options for food, drinks, entertainment, and excursions. A huge thank you to our amazing...

Perfect Anniversary Getaway! My husband and I celebrated our anniversary at The Royalton and had the most incredible experience! We stayed at the Diamond Club, which was immaculate and offered breathtaking ocean views. There were endless options for food, drinks, entertainment, and excursions. A huge thank you to our amazing butlers, Nikita and Kaysha—they went above and beyond to make sure every detail was perfect. Their service was exceptional and truly elevated our stay. The resort grounds are beautiful and impeccably maintained. We couldn’t have asked for a better vacation—highly recommend! We also had an Unforgettable Couples Spa Experience – A Must-Visit! It was nothing short of amazing!!! Valerie and her partner provided exceptional service, making the entire experience truly memorable. Valerie's technique was incredibly effective—her hands worked wonders, delivering the perfect pressure throughout the session. I tagged her “The Steam Roller!” The level of care and attention to detail made me feel like royalty. If you're considering a visit, I highly recommend booking a treatment—you won't be disappointed!

The Royalton falls short on so many levels. It was half great, half disappointing. Unfortunately, many of the issues we read about on Tripadvisor were true. I’d label this as a take it or leave it. We don’t regret choosing this hotel, but we would not return. Service, security and...

The Royalton falls short on so many levels. It was half great, half disappointing. Unfortunately, many of the issues we read about on Tripadvisor were true. I’d label this as a take it or leave it. We don’t regret choosing this hotel, but we would not return. Service, security and food were our main gripes. Check in was completed online prior to arrival. Once on site, we went to the express check in line- it took almost one hour behind 1 family to check in, while the regular check in line processed 6 people. This saved no time and was frankly useless. We learned quickly that efficiency was not their forte. Room: Luxury Junior Suite Oceanview in block 4. Room was clean, comfortable, generous size and everything was in working order. Air conditioning was excellent. We had plenty of hot water and excellent water pressure. Housekeeping was excellent through the week, and we always had a clean room with plenty of complete sets of towels each day. This was a definite plus. We had a corner balcony which was large, and furnished with a small patio set. It was perfect. The elevator in our building was down 1 day for a few hours only…..maintenance was quick to respond and fix. Food: 2/5. We are in St. Lucia often, and I have never experienced food so bad. Hot food was never hot, only lukewarm. Buffet selections, while plentiful, did not rotate at all for 7 days. The food lacked flavour and was not replenished quickly at all. Most items were dried out. Fruit was either old or not ripe enough to be served. A La carte restaurants were easily booked via the app, however, you can only book 3 days ahead. If you’re not up at the crack of dawn to reserve it, you won’t get in….. We ate at Grazie, Hunter Steakhouse and Zen twice. Zen was fantastic and the best meal we had all week. We booked it twice to guarantee good food. Grazie was disgusting, and menu items came out not as advertised. The steak at the steakhouse was mostly all fat and we ended up eating at the buffet afterwards. We could not get into Armadillo as I was not awake early enough that day to book it, and staff at the booking desk could not get us in. Food truck was a plus for beach and pool days- good menu for lunch items like burgers, hot dogs,fries etc. however, most days they were out of 1-2 items which narrowed down the already very small menu. Most guests we talked to shared our sentiments. Service: This is where the resort falls apart. I will say, there are some excellent staff members here who were bright spots in our ambivalent stay. We must give thanks to Tamara, Natasha, ONeil, Isha, Carnie, Jamiel, Joel, Nyius, Elijah and CHEF CLENT!!!! Smiling, engaging, friendly and service oriented. The rest wore miserable faces, didn’t acknowledge you, looked annoyed that you were asking for a basic request. It was actually crazy. Never been to a place where staff looked so annoyed and tense. It was unwelcoming and uncomfortable the majority of the time. We even witnessed staff fighting with each other loudly in front of guests with some shocking derogatory language. Everyone was on edge all the time. Restaurant service was typically slow. If you ask for water or coffee at the buffet, it either came 10 minutes later or not at all. If you sit on the perimeter of the buffet, it was like they forgot about you or had no server assigned to you. If you sat more inside, you had a better chance of being served. As others had mentioned, most tables were missing napkins, or forks, or some other random thing….most were happy to bring the missing item if asked, but, it would be better to just have tables ready and complete before seating others. I was fine with the wait times, but, I actually felt like the staff were overworked here due to the inefficiency of the processes. I think management could make the restaurant processes better for them. My key bracelet fell off the first morning we arrived. I went to the desk to get it secured back on my body, and the staff member said “it fell off because your wrist is fat”…….that was rich, considering my husbands wrists are larger and his was fine the whole time. It was borderline offensive to be honest. We had a security concern- and it was handled very poorly, from the eye rolling woman at the front desk who refused us a manger, to the “security supervisor” who actually put his hand in my face and “shushed” me. We immediately reported this to our vacation rep and our travel agent. We tried to be moved hotels but unfortunately with jazz festival, rooms were limited and it would have resulted in 3 moves in 3 days, so we opted to stay and go out through the day so we could minimize time on the resort…..but we were uneasy for the rest of our stay, which was very disappointing. Security or management never followed up as promised. While we ultimately know the truth of what happened, we were saddened that they did not attempt to apologize for the issue or for the way I, as a female, was treated by their male security staff..Again, not reflective of the St. Lucia we know and love. Pools/Beach: This was another bright spot in our vacation. Pools were a wonderful temperature, clean and fun. Lots of chairs around and NO CHAIR WARS which was so refreshing to see. The beach was clean and a decent size. Lots of chairs and shade available. We enjoyed our days here. Miscellaneous: smoking is permitted everywhere outdoors, which was lovely for us. They had ashtrays everywhere, which made for easy and clean disposal, and kept the grounds immaculate. We commented on how clean it was given the large number of smokers on site. Grounds were also kept very clean, as well as public spaces and bathrooms. I was very impressed at how clean all the public spaces were. Bathrooms always stocked, never any dirty dishes laying around, no garbage on the ground……was a pleasure to be in such a clean environment. While we always enjoy visiting the island, this trip left us ambivalent. We enjoyed the beautiful weather and all the wonderful things the resort had to offer……but this is one we will not return to.

The resort is well maintained and the staff very pleasant and positive to interact with. However, our room smelled mildewy and did not improve with airing out. The buffet was well run but the a al carte restaurants were mediocre and the service quite slow. For us as non-smokers the...

The resort is well maintained and the staff very pleasant and positive to interact with. However, our room smelled mildewy and did not improve with airing out. The buffet was well run but the a al carte restaurants were mediocre and the service quite slow. For us as non-smokers the whole resort felt like an ash tray. There were ashtrays placed around the resort but essentially individuals smoked everywhere, in the open air lobby, around the pool in beach chairs, on the deck by the bar, walking around. No one directed smokers to any specific areas. It was extremely unpleasant for those of us that smoke is really bothersome. It triggers migraines for me. Beach umbrella were not adjustable and it was difficult to find any shade after about 3:00 pm until sunset. Great if you are a real sun worshipper.

The candle dinner on the beach was wonderful. We had a great experience as a newlywed couple. The food was excellent and the beach atmosphere was very good as mist the candle light and the torch light. We couldn’t asked for a better experience than this

Both my wife and myself had a great time it was a lot of fun and we ate very well we really liked the buffet and the specials. The beach was very clean and cozy, the room was comfortable and clean. The excursions we did were very fun the catamaran...

Both my wife and myself had a great time it was a lot of fun and we ate very well we really liked the buffet and the specials. The beach was very clean and cozy, the room was comfortable and clean. The excursions we did were very fun the catamaran excursion was excellent I recommend it.

We spent 2 weeks here 6th-20th May 2025. Absolutely lovely hotel and lovely staff. Don’t believe the negative reviews, they appear to be from people who like to complain about “something”. The staff were amazing. Everyone was extremely friendly and nothing was too much trouble. Rooms were very clean and...

We spent 2 weeks here 6th-20th May 2025. Absolutely lovely hotel and lovely staff. Don’t believe the negative reviews, they appear to be from people who like to complain about “something”. The staff were amazing. Everyone was extremely friendly and nothing was too much trouble. Rooms were very clean and services daily we had Sherina and Marcia room 1110. food was excellent. butlers were amazing, we had Dell and Sylvanre who managed to book us into the on site restaurants on the nights we requested. We spent most days near Pisces bar on the beach. Bryan (barman) ans Saria were great and fun to talk to, plus everyone else. We went to Aquarius bar in the evening before dinner. St Lucia you were amazing.

Spent ~4700 usd for an experience I didn’t get! Diamond club is not worth it!! 1. My butler suite did not have a microwave, floors were not clean as expected and the rooftop pool felt slimy inside (it was used only once by my wife and I). Room 4508..please service...

Spent ~4700 usd for an experience I didn’t get! Diamond club is not worth it!! 1. My butler suite did not have a microwave, floors were not clean as expected and the rooftop pool felt slimy inside (it was used only once by my wife and I). Room 4508..please service the pool!! 2. Gifts that were advertised by the establishment for the “Diamond club” were not given! We were told that they were not in stock!! ( Beach bag & sandals) 3. We spent 5days 4 nights and literally had to wait ~2 1/2 days to get an iron to use! After repeated requests.. 4. Butler service and personal care was not provided as advertised 5. Kudos to the general staff!! They were friendly and helpful 6. The restaurants and dining experiences were very good!!

we stayed at the hotel for 2 weeks, after being recommended by relatives that had been here 3 years ago, and indicated this to be a very luxurious hotel... customer service very poor, only few staff made the experience really nice, and they were very helpful, but only 3 of...

we stayed at the hotel for 2 weeks, after being recommended by relatives that had been here 3 years ago, and indicated this to be a very luxurious hotel... customer service very poor, only few staff made the experience really nice, and they were very helpful, but only 3 of them I would praise for really making sure they provide good service. the hotel , while when it was first built may have been nicer, its run down, maintenance not kept to the high standards. the room, while on the appearance looks clean, its actually disgusting, especially floors, mirrors and sink, despite having a maid coming every day, me complaining several times for the poor cleaning standards, no clean towels provided, or the ones provided with stains and ripped. there was not robe or slippers, and when asked, they sent very old and not even ironed robe, small sizes for both robe and slippers so my partner could not wear. we had no water one evening, and tried to contact front desk no answer. the restaurants dont serve good food, long wait, the app dont work and bookings are cancelled with no notice. service very slow. paint all over the trees and the stairwells. the elevator rarely works, we stayed in building 3. we are fit and could walk up stairs as only on 2 floor but still. overall not what i expected. unless you are one of those holidays makers that only goes on holiday for the all included drinks, and we are not those type of holiday makers, and with poor quality food, I would NOT recommend. a lot of drugs going on by the beach and pool, considering the family area isnt that separeted to the adults only side dont think this is good, we was in the adults only area but could see all of this going on. would not visit again!

We recently stayed for a week at the Hideaway Royalton and after reading so many mixed reviews, we were skeptical but wanted to remain optimistic. Unfortunately, we left feeling slightly disappointed with our experience in this hotel. All the reviews that mention slow service are correct. The staff are in...

We recently stayed for a week at the Hideaway Royalton and after reading so many mixed reviews, we were skeptical but wanted to remain optimistic. Unfortunately, we left feeling slightly disappointed with our experience in this hotel. All the reviews that mention slow service are correct. The staff are in absolutely no rush to serve you either at the pool bars or in the restaurants, which can be tiresome when you’re in a supposedly 5-star resort and it was happening with every encounter we experienced. That said, when you did eventually get served, the staff are polite and friendly. We had a wonderful experience with Samuel at the Hideaway Pool Bar. The food is okay, we found Dorado to be our favourite restaurant, although none of them were really spectacular. We had booked into Calypso for our last night, but it wasn’t until we showed up for our booking at 7pm to find the restaurant was closed and nothing had been communicated to us prior to this. When we questioned that our booking had been confirmed in the app, a staff member just shrugged her shoulders and made no attempt to explain or rectify the issue. When we ate at Grazie, the Italian, my Bella Donna pizza (advertised as Parma ham & arugula) arrived with cubes of processed ham and no arugula - which was disappointing as the menu is clearly misleading. We had no troubles with the cleanliness of the property or our room as some reviews mention. Our faulty, leaking mini bar was replaced within a few hours of raising the issue and it was fully stocked the whole holiday, despite our room not being serviced every day (which wasn’t an issue for us until we ran out of toilet roll and had to hunt down a maid to ask for more) However, we do feel that the property is tired and needs some maintenance and some simple updates could really help improve people’s experience. (For example, the pool towels are very tired with threads loose and covered in bleach stains - and were hard to get hold of in the afternoon as there were no restrictions on how many people could take which meant people would take multiple and stash them away so they weren’t readily available throughout the day) Overall, we booked what was advertised as a 5-star resort. Unfortunately, our experience did not match those expectations, and we can’t help but feel disappointed. The quality of the resort did not reflect what we would expect from a 5-star rating, and as a result, we don’t feel that the price we paid was justified. That said, we still enjoyed our holiday, but would not return to other Royalton properties after our experience.

We had a bad experience at the Royalton Saint Lucia. We arrived around 3 p.m. and didn't get to our room until around 9 p.m. Our first room had a dead roach by the door, and it smelled like mold. We also had to bring our luggage to the room...

We had a bad experience at the Royalton Saint Lucia. We arrived around 3 p.m. and didn't get to our room until around 9 p.m. Our first room had a dead roach by the door, and it smelled like mold. We also had to bring our luggage to the room by ourselves. There were a lot of roaches around the property and in our room. Some of the staff were very rude. They told us there was no entertainment because it was off-season and the director of entertainment had left a few months ago, The breakfast was ok, but the specialty restaurants for dinner was all bad except for the Calipso. For all the money we spent, we are very disappointed. I would not recommend the place to anyone and we will not be returning. Done

Where do I start? Upon arrival at the hotel we weren’t greeted at all with a welcome drink or hot towel after an epic 2.5hr bus drive from the airport. At checkin we had to wait approx 15mins until the receptionists decided to stop talking and ask us up to...

Where do I start? Upon arrival at the hotel we weren’t greeted at all with a welcome drink or hot towel after an epic 2.5hr bus drive from the airport. At checkin we had to wait approx 15mins until the receptionists decided to stop talking and ask us up to reception. After check in we had to wait another 15mins to be taken to our room. That evening we visited the ‘Martini Bar’ and perused through the extensive menu of cocktails only to be told that the majority of them weren’t available due to lack of ingredients in the bar. Along with most of the martini cocktails either served in tumblers or a white wine glass (the espresso martini when poured into a wine glass took me back to the 70’s as if my granny had ordered an Irish coffee. Along with having no straws available. Not to be deterred we then decided to go to the steak restaurant only to be told we had to book via the app (which doesn’t work most of the time). However, we were told we could go back and visit later that evening (1hr later). Upon ordering our meal we requested the Rib Eye only to be told it was unavailable and maybe we could visit another night? We then had the ribs (4 short pork ribs) and a half filled casket of soggy fries. It was a great start to a holiday sold to us as a 5 Star luxury hotel. Not to babble on too much but during the week it got worse with less availability of products (even at the buffet, with the watered down juices and lack of fresh fruit). To top it off half of the staff treat you with disdain and are totally blasé when serving you (unless you give great tips). Whilst the other half are really pleasant. The hotel is showing its age with lack of investment in the swimming areas (ripped sunbeds, broken umbrellas). One day they ran out of beach towels and people had to wait until midday for towels. It is a total shame as the hotel has great potential, but unfortunately has been unmaintained. If this is the place you want to relax and chill out, then don’t come here. The room fixtures were very dated and abused with the damp dog smell when you entered the room. No dressing gowns were placed in the room and on some days lack of face cloths or towels weren’t available. Overall the holiday didn’t meet our expectations and we really feel let down by the Tour operator and hotel.

We were there in May for a wedding. Our stay was enhanced by two wonderful butlers, Olivia and Claude. They did a great making our experience special and very enjoyable. I highly recommend them and the Hideaway at the Diamond Club. From the private beach to the food and drink...

We were there in May for a wedding. Our stay was enhanced by two wonderful butlers, Olivia and Claude. They did a great making our experience special and very enjoyable. I highly recommend them and the Hideaway at the Diamond Club. From the private beach to the food and drink in the lounge it was quite the four days.

My boyfriend and I stayed at Royalton St. Lucia and it was hands-down the best vacation we’ve ever had. From the moment we arrived, the welcome service was warm and smooth — we felt truly cared for. The entire staff was incredibly helpful, cheerful, and professional every step of the...

My boyfriend and I stayed at Royalton St. Lucia and it was hands-down the best vacation we’ve ever had. From the moment we arrived, the welcome service was warm and smooth — we felt truly cared for. The entire staff was incredibly helpful, cheerful, and professional every step of the way. Our room was absolutely beautiful, spotless, and so relaxing. The food? Amazing! Every meal was fresh, flavorful, and there was something for everyone — we looked forward to every bite. Special thanks to Christian, the manager, who was so professional, kind, and clearly passionate about making guests feel at home. Everything was kept clean and organized, and his presence made a huge difference. Vickie at the bar was a total sweetheart — she made my first Bob Marley drink and it was just perfect! We even went horseback riding and loved every second of it. Honestly, the only con was that our stay was too short. I already miss it and can’t wait to come back!

We stayed at Diamond with our 2 beautiful butlers Shadrack and Teddy Their service is so amazing They designed our room so beautifully for our anniversary Whatever you want they will be there The travel from the airport is 2 hours BUT it’s worth it BEAUTIFUL resort spoilt by loud,...

We stayed at Diamond with our 2 beautiful butlers Shadrack and Teddy Their service is so amazing They designed our room so beautifully for our anniversary Whatever you want they will be there The travel from the airport is 2 hours BUT it’s worth it BEAUTIFUL resort spoilt by loud, over demanding Americans The entertainment is great Highly recommended