Platzl Hotel

This hotel wants very badly to be a high end luxury hotel, but it ends up unfortunately falling short to be just ok. Read on fellow travelers. My husband and I were traveling to Munich for my 50th birthday to celebrate with our friends who live in and around the...

This hotel wants very badly to be a high end luxury hotel, but it ends up unfortunately falling short to be just ok. Read on fellow travelers. My husband and I were traveling to Munich for my 50th birthday to celebrate with our friends who live in and around the city. We thought to splurge a bit beyond our usual accommodation in Munich due to the occasion and holiday so chose the Platzl. The location is hard to beat. A two minute walk to the Marienplatz and the train station there. Five minute walk to the Residenz and just a few more steps to the Odeonplatz. A few more minutes walk finds you at the English Garden and Haus der Kunst. The famous Hoffbrauhaus is also just around the block, if you are so inclined. When we arrived we were greeted with bottles of water by the bell man and our suitcases were safely stored until the room was available. So far so good. We were off to get our first gluhwein at the Christmas market in Marienplatz. When we received notification our room was ready, we found the desk clerk to a bit rude and dismissive. I think there was an eye roll in there. Not welcoming or warm in any way. Ok, we're in Germany so some of that can be chalked up to the culture so no biggie. Even if >95% of the time Germans we've encountered are very polite and welcoming. We'll just let that go. When we got to our room we found our sink leaked onto the floor which ultimately could not be repaired so we were upgraded to the next class of room that overlooked the front of the hotel. When my husband came down ill the next morning, we were able to get room service to deliver the breakfast that we would normally have gone down to enjoy. But high end hotels pride themselves on providing the BEST. Best location. Best staff. Best food. Best building. Best linens. But we found everything to be just average. The bed was comfortable. There is even a "Pillow Menu" if you prefer something other than what is provided. The towels were terrible. They were like sandpaper, formerly white quickly turning gray and very thin. The rain shower was wonderful. The Nespresso coffee maker the room was dirty, struggled to work smoothly, came with three pods and only one mug was provided. The room was very clean. We find this true of most German hotels. Spotless. The noise was terrible! The hotel was just recently renovated, however the renovation didn't seem to include sound proofing. The Platzl is housed in an old building, most likely predating the United States, so some leeway must be given. But we could hear ever door close up and down the hall (day and night), every foot step and chair sliding in the room above, and a lot of noise from the street as the windows do not insulate very well. The staff was ok. But we've had better at far lesser hotels. The Josefa cafe was always an adventure. When you did get someone to help you, they were nice enough. But just enough. Service was ambivalent at best and if you just wanted to pop in for a drink, strap in for a 30 minute wait. I would have loved to tell you this hotel was as luxurious and magical as I hoped it would be. But it just wasn't. It was just ok.

We loved the location of this hotel, next to the beer hall, and only a few steps from the Marienplatz train station stop. Great access to Christmas markets, wonderful attached restaurant (the Wirsthaus) and a friendly staff. Our room was great, with adjustable heat, and the breakfast was a joy....

We loved the location of this hotel, next to the beer hall, and only a few steps from the Marienplatz train station stop. Great access to Christmas markets, wonderful attached restaurant (the Wirsthaus) and a friendly staff. Our room was great, with adjustable heat, and the breakfast was a joy. The staff in the breakfast room was wonderful. It is definitely a few extra dollars compared to the hotels near the central train station, but we enjoyed every aspect of this hotel and will stay there again.

We popped in for drinks here on our way back to our hotel as we thought the bar looked quiet and inviting. The drinks were nice but expensive. We were massively let down by the toilets which absolutely stank. I was glad to leave after that. It was highly unpleasant.

Amazing hotel first time staying at Platzl, would definitely stay again. The front desk staff was extremely helpful from suggesting places to eat and making reservations. The room was very nice, overlooking the courtyard which made it quiet. Hotel seems like it was renovated and no expenses spared. A five...

Amazing hotel first time staying at Platzl, would definitely stay again. The front desk staff was extremely helpful from suggesting places to eat and making reservations. The room was very nice, overlooking the courtyard which made it quiet. Hotel seems like it was renovated and no expenses spared. A five star hotel.

This hotal is wonderful and has a great bar rught on the coroner with windows so you can view the action outside. Rooms are cozy and German Bavarian style, and large rooms, shower, comfortable bed, large closets, a safe and minibar. Staff is top notch, great place to stay.

This was a lovely boutique hotel very close to Marienplatz and the Hofbrauhaus. The room was modern and clean with lovely bathrobes and a good shower. All the were staff lovely. There is a lovely bar downstairs with a cosy atmosphere. We enjoyed our stay here.