Marriott’s Kauai Lagoons – Kalanipu’u

The absolute worst customer service, from Makana at the front desk. Condescending, Insulting and just rude. I will never stay at this resort EVER !! I have stayed at resorts all over this world and this is by far the worst experience we have ever had.

My wife and I enjoyed a relaxing 10 days at this property this month. We purchased our MVC ownership at Kauai in 2012 and have stayed at this property several times since then. The staff is marvelous! We like a getaway from stress and normal life (my cell phone remains...

My wife and I enjoyed a relaxing 10 days at this property this month. We purchased our MVC ownership at Kauai in 2012 and have stayed at this property several times since then. The staff is marvelous! We like a getaway from stress and normal life (my cell phone remains in the safe when we stay at the Lagoons -)) and this resort provides just that. We are noticing the villas are showing wear typical of a 15 year old property, so hope the planned refresh comes thru. We have enjoyed the upgraded appliances and were disappointed to find GE replacements on this trip. Specific complaint is a noisy GE dishwasher in an open area is just that ... unwanted noise. Our water heater burst during our first night in the villa, flooding one bedroom and creating an unwanted disturbance, but again the staff was marvelous and took care of it appropriately. Again, a sign of a 15 year old property. The young man covering security woke us up and cleaned most of the mess up in short order, and we greatly appreciated him! It seems the new neighbor, Timbers, was stopping walkers on the bike path along the ocean below our villa. This was sad to see as it looked as though perhaps a chink appearing in the previously amicable relationship. Life was definitely sweeter when the hotel (now Royal Sonesta), the golf course (now Timbers), the unfinished resort (now Timbers) and the Lagoons were all Marriott properties. Please keep focus on maintaining Aloha amongst friends and neighbors so we owners/guests don't feel a divide.

Soooo … probably the nicest rooms on the island. Huge 2 or 3 bedroom units with gorgeous full kitchen and wonderful bathrooms. Thanks Marriott’s for the elevators and courteous people to help with luggage. Spacious and all have ocean view. The bad news is no amenities. The rec room/fitness room...

Soooo … probably the nicest rooms on the island. Huge 2 or 3 bedroom units with gorgeous full kitchen and wonderful bathrooms. Thanks Marriott’s for the elevators and courteous people to help with luggage. Spacious and all have ocean view. The bad news is no amenities. The rec room/fitness room is located so far away that we never bothered to use it. No bar, no restaurant. One very nice pool, but too shallow. One spa, but always crowded. Even a handful of kids in the pool is too many, as there’s no adult space. So hard to get your aloha on because it’s almost always noisy. The view was breathtaking, but rude Timbers parks their tractors and heavy equipment at the bottom of the property, so Lagoons guests have to look past them to see their ocean view. That really bothered us a lot because we paid lots to see the gorgeous view and no one wants to look at yellow backloaders and a crane all week. The grounds with the lagoons were beautiful, but nothing to do on the property. Marriott’s needs to step up their game and get this property to standards owners expect and appreciate.

Greetings, My wife and I stayed in Villa 1122 on the property from Sat. 05/20 and checked out Sat. 05/27. This property is our favorite Hawaiian Islands property and we look forward to a return visit later this year. The grounds and property are impeccable. We noticed that our 2...

Greetings, My wife and I stayed in Villa 1122 on the property from Sat. 05/20 and checked out Sat. 05/27. This property is our favorite Hawaiian Islands property and we look forward to a return visit later this year. The grounds and property are impeccable. We noticed that our 2 bedroom villa had a newer GE Profile dishwasher and new patio furniture too. We bought our usual supplies at Costco and Safeway and enjoyed several great meals on our patio. Coffee in the morning and adult beverages in the evening are very special on the patios at Kauai Lagoons. We also visited several very good restaurants on the Island and I will post reviews at their respective websites. I enjoyed the hot tub several times during our visit and the pool area is spectacular for sure. Construction? Yes - there is construction on the far west end of the Timbers property and it did not impact our vacation at all. Special thanks to McKenna and the amazing team at Kauai Lagoons who make this a special destination for all of us! FYI-we are the couple who adopted Walter the cat in 2021. Walter is living a good and loved life in Arizona. Consider visiting the Kauai Humane Society on your next visit to Kauai. Happy and safe travels to all!

Updated Review: Day 1 We checked in after dark, and woke up to the view from our balcony of the muddy open construction field Day 1; Arrived after dark to wake up to a very disappointing view overlooking a muddy construction field with building of new condo units in the...

Updated Review: Day 1 We checked in after dark, and woke up to the view from our balcony of the muddy open construction field Day 1; Arrived after dark to wake up to a very disappointing view overlooking a muddy construction field with building of new condo units in the distance. This view was better than the other couple traveling with us. Their guest bedroom window looked out on a solid wall. From the lanai (this is a beautiful balcony off the living room) there is a corner of an ocean view if you look hard left. But you can’t see the beach or waves breaking. No sound of the ocean. Just barely a green belt with walkway next to the construction fences. Day 2 The hotel staff, front desk, and concierge were very understanding and helpful. They helped us change rooms to a more ocean-facing room further from the construction( you can still see the heavy equipment from the new room) but the foreground is view of the landscaped pool area & manicured lawn. Quite an improvement Day 3-5 Our weather everyday started overcast & drizzly, cleared to sun but clouded over for rain again in evening. Two nights had very severe storm & heavy rain. Can’t control the weather…but here you are forced to go out in it whether you want to or not. With no restaurant on site, you either had to plan ahead to shop then cook for yourself in the large well-equipped kitchen- or - head out to your car in the rain & drive the flooded roads in poor visibility to get to a restaurant. I personally don’t like to have to cook while I’m on vacation, so I really missed having ANY on site restaurant option. Note: We did find some great local places in nearby Lihue Day 7 We asked about possible late checkout since our flight home got rescheduled to 11pm. But they said we need to be out at the regular 10am checkout. Why? Because someone else in the tower overlooking the construction has asked to change rooms, so ours has been promised once we are out. Overall: Pros: Staff is friendly & helpful. Living room, kitchen & lanai balcony are very nice—large & well-furnished. One pool & one spa— seemed mostly quiet & easy to find a lounger, but it was Feb & off/on rainy. Cons: No ocean access. Only one medium-sized pool & one spa could be issue if busy. No on/site amenities for drinks or snacks at the pool. NO on-site restaurants. Views: windows in the guest bedrooms all open on the hallway/open walkway and are all fully or partially blocked by the walkway support-walls. The balcony view is very chance-y. Especially those rooms overlooking construction ( and by the look of it, that construction will take most/all 2023 and maybe some of 2024 to complete. When completed, the two/story condos will be between the hotel & the water so it will surely affect the view from many of the rooms) One star rating; Exterior ambiance & amenities are disappointing. Interior of the room very nice. And staffed with good people. I still recommend doing more research to see what else might work better for you.