1 Hotel Hanalei Bay

I read reviews everyday up until my actual trip and some of them left me with anxiety being that we were spending a pretty penny. Thankfully, we still went and we had the best experience even before arrival. We had a major flight delay causing us to miss our first night. Our travel agent worked with them and we were not charged for this missed night. Imagine the anxiety we had having to pay so much and missing a night. They relieved a lot of stress with that simple gesture. Upon arrival, valet, the guy that checked us in and the bellman were all great. The bellman was super informative and gave us the grand reveal of our view. Literally breathtaking. Breakfast buffet was decent, would I have paid outright for it? Probably not but it was included in our package so it was good enough. Presented well. Want to compliment jimmy and moe for their exceptional service. We had jimmy one day and moe the next and jimmy made sure to tell moe that we “liked oat milk” and he brought it to us without us requesting. Same with the valet, did not get the guys names but we unfortunately got into an accident on the island and had to swap out rental cars and they asked us about it everyday after. We mostly stayed at the adult pool which we had no issue getting chairs at any day we tried. Downstairs wasn’t really our vibe being that we don’t have kids but the adults only area was great and the view cannot be beat. We are not super hard to please but as I mentioned I was nervous being that we were dropping a good bit of money on this but I absolutely feel like it was worth it for the views and service. We will be back.