JW Marriott Grand Rapids

Great stay! The room was a little smaller than I had anticipated but it worked just fine. Bed was super comfy. We stayed just overnight for my husband’s birthday before heading back home to DC. The surrounding area is nice and walkable. We sat outside for breakfast, which was really...

Great stay! The room was a little smaller than I had anticipated but it worked just fine. Bed was super comfy. We stayed just overnight for my husband’s birthday before heading back home to DC. The surrounding area is nice and walkable. We sat outside for breakfast, which was really outstanding. The main cook is a character! Had a lovely time and would stay again if we were flying out of Grand Rapids again!

Let me first of all say that the staff were incredibly nice during my stay!! Michael Montoya was very gracious to give me a beautiful upgrade as well as provide a late check out for me as I was in town for a funeral. I followed up the next day...

Let me first of all say that the staff were incredibly nice during my stay!! Michael Montoya was very gracious to give me a beautiful upgrade as well as provide a late check out for me as I was in town for a funeral. I followed up the next day with Tyler W and he made sure everything was situated. When we arrived to the hotel, Jacob and Nick helped gather our things from the vehicle upstairs to the room. When we got ready to check in, Tyler M make sure everything was situated. And when we look to the right, we heard some exquisite jazz beaming from the hotel lobby. When we went up to the concierge level, the views were breathtaking. LaLa was very accommodating and did a fantastic job, making sure we were taken care of. The next day we had a great breakfast. Hannah took care of us that morning. All in all it was a great stay. However, there are a couple of criticisms. The first is that the rooms are very tiny. That’s understandable because most new hotels are making rooms small. that said, I was a bit surprised to not see a couch in the room. It was just two chairs. Another one was even bigger. Remember how I said earlier that we were supposed to have a late checkout? Apparently housekeeping did not get the memo as one of them just walked right in without knocking or anything. It startled me and my girlfriend to the point where I had to go downstairs and talk to the manager who was very nice. So thanks Hannah for taking care of that. Again, it was all in all a good trip. The location is fantastic, the food is great. The music is dope and Considering the fact that JW Marriott is an upscale, luxurious, eclectic brand I most highly recommend this hotel.

We were in Grand Rapids for a concert, stayed at the JW. It was an overall great experience. The staff was very good, the room really nice and restaurant & bar great! It’s location is very good, could have walked to St Cecilia music venue, but it was raining.

We had a great time at this JW for the fireworks weekend. The property is easy to get to, great valet services, efficient and courteous hotel desk staff, clean room w nice amenities. We requested a room located near the elevator and wish granted. I was most impressed w how...

We had a great time at this JW for the fireworks weekend. The property is easy to get to, great valet services, efficient and courteous hotel desk staff, clean room w nice amenities. We requested a room located near the elevator and wish granted. I was most impressed w how many courteous and friendly people work at this hotel. Thanks for a great stay!

The hotel is ver nice, I’m giving it a 3 because of the terrible service. Probably not the helps fault, just a bad manger. Check in is painful. The restaurant on the first floor was impossible to get anyone’s attention. People just standing around without any direction. This hotel is...

The hotel is ver nice, I’m giving it a 3 because of the terrible service. Probably not the helps fault, just a bad manger. Check in is painful. The restaurant on the first floor was impossible to get anyone’s attention. People just standing around without any direction. This hotel is also in down town and it is filled with homeless all over, you will notice the smell of urine all over the down town when you walk around. It’s to bad!