InterContinental Mark Hopkins San Francisco

Built in 1926, the historic and memorable Mark Hopkins Hotel is a trip down history lane. We have stayed here a number of times, and each stay has been fantastic. This last stay we were fortunate enough to get a corner room and had a gorgeous view of the pier...

Built in 1926, the historic and memorable Mark Hopkins Hotel is a trip down history lane. We have stayed here a number of times, and each stay has been fantastic. This last stay we were fortunate enough to get a corner room and had a gorgeous view of the pier 39 area, as well as the city (Union Square area). The staff here is excellent --- everyone from the valets to the housekeepers to the front desk staff are fantastic and very personable. We highly recommend Mark Hopkins.

Love this hotel, at the top of Nob Hill. Historic and beautiful. Top of the Mark bar is wonderful. Beds and bath are nice. My only complaint is the lack of upgraded TVs. No ability to stream and not even an option to purchase movies. Really should replace TVs since...

Love this hotel, at the top of Nob Hill. Historic and beautiful. Top of the Mark bar is wonderful. Beds and bath are nice. My only complaint is the lack of upgraded TVs. No ability to stream and not even an option to purchase movies. Really should replace TVs since this is a 5 Star Hotel.

Beautiful hotel, inside and out. You felt like each employee knew you. The food at the restaurant was very good. Top of the Mark, magnificent views if it isn't foggy. Everything about this hotel is pricey but if you can afford it you'll enjoy it!

We stayed 5 nights at IC Mark Hopkins, San Francisco. We had a great experience at this Hotel. At our arrival, manager Aubrey was very professional, attentive and accommodating. The hotel is a beautiful historical property on a great location in the city. The property is well maintained and very...

We stayed 5 nights at IC Mark Hopkins, San Francisco. We had a great experience at this Hotel. At our arrival, manager Aubrey was very professional, attentive and accommodating. The hotel is a beautiful historical property on a great location in the city. The property is well maintained and very clean. For us this was the perfect location for our first visit to San Francisco. Definitely recommends it.

Unfortunately I have to amend my previous rating of 5 stars. The staff and service were excellent, but the hotel has some problems. The windows are very drafty and sitting near them was uncomfortably cold. It is a historical We stayed in a one bedroom suite, which was not inexpensive!...

Unfortunately I have to amend my previous rating of 5 stars. The staff and service were excellent, but the hotel has some problems. The windows are very drafty and sitting near them was uncomfortably cold. It is a historical We stayed in a one bedroom suite, which was not inexpensive! However,it felt like they started to renovate and ran out of money first. There is no full length mirror,which was a problem since we were at the hotel for a wedding and dressing formally. There was also no hanging space for long dresses. Next, there was no desk or stationery. The room was a nice size, but the lack of thoughtful details made it very disappointing. I hate to see a beautiful, traditional building fall to ruin . It doesn’t have to be this way.

We enjoyed a quiet room with a nice view of downtown. The internet worked well, and the room had a mini-bar, and quiet A/C. On the down side, the room was dirty to the point that moldings needed a good scrubbing after what looked like a year's collection of dirt....

We enjoyed a quiet room with a nice view of downtown. The internet worked well, and the room had a mini-bar, and quiet A/C. On the down side, the room was dirty to the point that moldings needed a good scrubbing after what looked like a year's collection of dirt. The tub even had a silverfish centipede in it. The bed was too hard for a side sleeper. At check-out, a huge "resort" fee was added to the bill. This hotel is no resort. Will likely not return.

Friendly, attentive and helpful staff, whether it was housekeeping, doormen, Front desk, waiters at breakfast or the server at the Top of the Mark bar. Great view, thank you for the upgrade for my wife, Katherine W. Hotel is very well situated and is in a beautiful area. Look forward...

Friendly, attentive and helpful staff, whether it was housekeeping, doormen, Front desk, waiters at breakfast or the server at the Top of the Mark bar. Great view, thank you for the upgrade for my wife, Katherine W. Hotel is very well situated and is in a beautiful area. Look forward to visiting the fine hotel on our next visit to San Francisco.

My spouse and I were in the process of relocating out of San Francisco and needed to stay at a hotel for under a week. We had stayed previously at Intercontinental hotels in Europe and, unfortunately, the MH doesn’t deserve to have the association. First, the service problems: 1. Several...

My spouse and I were in the process of relocating out of San Francisco and needed to stay at a hotel for under a week. We had stayed previously at Intercontinental hotels in Europe and, unfortunately, the MH doesn’t deserve to have the association. First, the service problems: 1. Several times we had to enter the lobby to request assistance for parking and luggage , as this hotel DOES NOT have permanent staff in the front to proactively assist guests . 2. As we are Ambassador members we expected stellar customer service. Instead, the staffer, Issa, could not maintain eye contact and was rushing the check in process. 3. The Club Lounge is dismal in its offerings and a staff member desperately needs training in customer service & greeting guests. In summary, if you’re expecting EXCELLENCE in a hotel stay elsewhere. Second, the facility problems: 1. The hallway rugs are run down and stained and peeling wallpaper. 2. The room furniture is old, cracked and should be discarded and replaced. 3. The room needs additional USB ports for technology. Modernize, modernize, modernize!! In short, the MH desperately needs a complete revamping and upgrades . Sadly, this hotel seems to rest on its laurels and history

My husband has been an IHG Diamond Elite member for three years, traveling for work over half of the year, with no issues at any hotel. We stayed here for the second year in a row to celebrate our anniversary (20 years!), and after staying in one of the hotel’s...

My husband has been an IHG Diamond Elite member for three years, traveling for work over half of the year, with no issues at any hotel. We stayed here for the second year in a row to celebrate our anniversary (20 years!), and after staying in one of the hotel’s suites, we were charged a $250 smoking fee when we decidedly DID NOT smoke in the room. Hotel is refusing to remove the charge and is forcing an investigation through IHG corporate. Their evidence is a claim of an odor and an empty cigarette pack. My husband does smoke, however, OUTDOORS only. We aren’t children, we are professional, conscientious guests and do not and would not smoke indoors or in a hotel. Disgusting behavior and is tantamount to theft. We are done with this hotel. Not to mention, the hotel itself is very outdated and shabby. Our suite was disappointing considering the other options in town. We stayed here because we like having drinks at Top of the Mark for our anniversary, and for the location, but we will certainly take all of our business elsewhere in the future after this scam and the poor treatment.