Fox Hotel & Suites

This was the first of three hotels that my wife and I stayed in whilst travelling across Canada to our final destination of Vancouver, and it was a good place to call home for the three nights we stayed here. We had a fast and easy check in which was...

This was the first of three hotels that my wife and I stayed in whilst travelling across Canada to our final destination of Vancouver, and it was a good place to call home for the three nights we stayed here. We had a fast and easy check in which was very much appreciated after our long flight from the UK. The room was large, clean and in good state of decoration, with everything we needed for our stay (iron and board, kettle, free-standing electric fan, coffee machine, large flat screen TV, toiletries (they were good quality & smelled amazing), plenty of soft towels, bath and shower with good pressure, free electronic safe, quite a few power outlets with two USB charging points on the clock by the bed). We found the room to be a little dark, so it could have done with better lighting. We were part of a party of people crossing to Vancouver to board a ship, so our breakfast was buffet style for all of our party. Now I would say that it was nothing special, and we’ve had a lot better on trips such as these – we’ve done quite a few similar trips before boarding a cruise liner, and our breakfast meals in the past have been very good, but this really was quite basic by all accounts. Saying that we quite enjoyed our stay here and it was a good choice of hotel for our first stay in Canada, and we would definitely stay here again. I would assume that breakfast would be so much better if we had stayed in the hotel as a couple and not part of a fairly large group.

We spent two nights at the Fox and found it very friendly and comfortable and in a great location. We were able to park our hired car in the underground car park and found the hotel within walking distance to the main centre of Banff. The hotel do provide free...

We spent two nights at the Fox and found it very friendly and comfortable and in a great location. We were able to park our hired car in the underground car park and found the hotel within walking distance to the main centre of Banff. The hotel do provide free bus tickets but the walk was manageable and just a little bit away from the bustling crowds of the centre which is what we prefer. We ate in the restaurant every night and we especially pleased when we could take out coffee on one of our trips in the morning. Overall a very comfortable and pleasant stay in a gorgeous looking chalet styled hotel.

We could not fault our stay at Fox hotel and suite. I was torn between four and five stars but I guess the reception/bar area was a little tired and the restaurant menu may not suit more up market tastes in food. However, we had a suite and the size...

We could not fault our stay at Fox hotel and suite. I was torn between four and five stars but I guess the reception/bar area was a little tired and the restaurant menu may not suit more up market tastes in food. However, we had a suite and the size was excellent. It offered excellent value for money with a good sized seating area and kitchen. Comfortable bed and soft towels. Filter coffee machine with quality coffee. Staff were helpful and friendly. Free passes for Roam bus service which stopped outside the hotel door. Excellent cocktails and friendly bar staff. For us a five but acknowledge a freshen up downstairs would be good. Free covered parking too.

Lovely trip from start to finish. The Fox Suites & Hotel is a great hotel with friendly staff. The hotel and room was very clean and cleaned daily. The room was comfortable and had a seating area and bathroom. The hotel featured a chilli’s bar and restaurant and also have...

Lovely trip from start to finish. The Fox Suites & Hotel is a great hotel with friendly staff. The hotel and room was very clean and cleaned daily. The room was comfortable and had a seating area and bathroom. The hotel featured a chilli’s bar and restaurant and also have a lovely heated pool and sauna to the basement; which we used most nights with an open air ceiling - I would recommend this hotel - sorry I didn’t get any pictures of our room!

This hotel needs a deep cleaning. It needs updating too, but there's no excuse for uncleanliness. Our room was dirty, especially the floors. The stairs were carpeted and there was a build up of dust and maybe pet hair(?) in all of the corners. There was dust and lint on...

This hotel needs a deep cleaning. It needs updating too, but there's no excuse for uncleanliness. Our room was dirty, especially the floors. The stairs were carpeted and there was a build up of dust and maybe pet hair(?) in all of the corners. There was dust and lint on the floors - even a bug. It looked as if someone had locked their dog in the bathroom as the door was all chewed up and scratched. It is WAY overpriced, uncomfortable and outdated. I did mention the floors to the front desk clerk, but no action was taken. The beds were doubles, so small, and the mattress uncomfortable. I usually only post good reviews, but this place made me mad as it was overpriced and dirty. I've grown tired of hearing there's not enough help. If you're short staffed, solve your problem or reduce your price but we paid $500 US per night to stay in this place. Also, there's no coffee whatsoever. The coffee maker provided in the room was moldy and there's none in the lobby. Sorry, but just a great big no from us. We did however love Banff despite our accommodations.

Due to being assigned a disastrous room in another hotel, I asked if I could see our assigned King Suite at check in. As we arrived before checkin, we were told that it would not be possible. We were also told the hotel was fully booked and that only two...

Due to being assigned a disastrous room in another hotel, I asked if I could see our assigned King Suite at check in. As we arrived before checkin, we were told that it would not be possible. We were also told the hotel was fully booked and that only two possible rooms in our category were available, both of which faced the building next door. When we returned, the staff at the front desk said that we could see the room assigned but added that a loft king suite was available and if we were dissatisfied, we could choose to upgrade (of course for the added fee). After looking at the assigned suite(it was very dark and cramped) we quickly grabbed the loft. It was perfect. There is a living area with a kitchen and fireplace, floor to ceiling windows two stories high and a balcony facing the mountains. You have to climb the full flight of stairs to the upstairs king bedroom and bathroom. For us, the upgrade was worth the extra cost. Thanks to the woman who checked us in to offer an option to improve our stay. We walked to town twice and also took he free local bus. The property is at the far end of Banff Avenue however it is quieter and less frenetic! The hot tub is gorgeous. We didn’t try Chili’s for breakfast but stopped there for a dessert. The lobby decor is very fitting for the area. Parking under the building is convenient. Overall, due to the upgrade, this was a positive experience. I would have reviewed this property differently if I had stayed in the original room.

This is the second time I have been to the Fox. The first time I came I stayed in a regular room and it was TINY so this time I splashed out on a loft suite. Very nice accommodations - had a gas fireplace and balcony, a sofa and two...

This is the second time I have been to the Fox. The first time I came I stayed in a regular room and it was TINY so this time I splashed out on a loft suite. Very nice accommodations - had a gas fireplace and balcony, a sofa and two TVs and the kitchenette had a fridge microwave, coffee maker and utensils. The bed was huge and comfy and I love the Rocky Mountain Soap toiletries. Only setback was that It was a little dusty and not as clean as I would have hoped. But they did allow us early check in became it was my birthday - so maybe they had less time to flip the room. the bedding was very clean - it was really just the floor and shelving units that could have done with a bit more love. The Grotto hot tub is SO cool and worth a visit. It has a chilies restaurant attached to it as well which is convenient. The fitness room is VERY basic. This hotel is a bout a ten min walk from where the main strip starts in Banff.

A returned guest. Front desk staff very friendly and helpful. Waitresses at the bar, great work. Waitresses at the restaurant, need to improve their promptness or even acknowledge the guest would be nice. Rooms have not changed over the years but it is time to update them. They are dated...

A returned guest. Front desk staff very friendly and helpful. Waitresses at the bar, great work. Waitresses at the restaurant, need to improve their promptness or even acknowledge the guest would be nice. Rooms have not changed over the years but it is time to update them. They are dated and are worn. Old carpet, debts and tile fallen off. Yes, the stairwells are a bit dangerous (slippery) With that said, love the size and comfy bed. It would have been nice to get a “doggie” welcome package which we have gotten in the past.

The Fox is consistently good amidst overpriced hotels in Banff. The rooms are small, but clean and comfortable. The decor is very nice and the linens, pillows, mattress and towels were all very good quality. The bathrooms even have Rocky Mountain Soap products, which we love (not great for people...

The Fox is consistently good amidst overpriced hotels in Banff. The rooms are small, but clean and comfortable. The decor is very nice and the linens, pillows, mattress and towels were all very good quality. The bathrooms even have Rocky Mountain Soap products, which we love (not great for people who have fragrance allergies). We also love the underground grotto hot pool, which is a nice size, and there are plenty of towels in the changing room for the hot pool, which I really appreciate. The only cons I can think of is the underground parking was quite cramped, the TV's in the rooms are very small, and there is no air conditioning (not a problem for us but might be tricky in the summer). Highly recommend walking down the street to Whitebark Cafe for breakfast - great quality products & coffee.