Banyan Tree AlUla

I decided to spend my birthday here at Banyan Tree and it was by far the best decision I’ve made all year. Every moment was extraordinary from the villas to the hospitality, it was all top of the line. If you are looking to relax in luxury I would recommend...

I decided to spend my birthday here at Banyan Tree and it was by far the best decision I’ve made all year. Every moment was extraordinary from the villas to the hospitality, it was all top of the line. If you are looking to relax in luxury I would recommend staying here a thosand times over. Will definitely be visiting again!

We had a wonderful weekend at Banyan Tree Alula, and it was especially special because it coincided with my birthday. Upon our arrival, the staff welcomed us with warm and friendly hospitality. The villa we stayed in had breathtaking views of the stunning natural scenery, making us feel like we...

We had a wonderful weekend at Banyan Tree Alula, and it was especially special because it coincided with my birthday. Upon our arrival, the staff welcomed us with warm and friendly hospitality. The villa we stayed in had breathtaking views of the stunning natural scenery, making us feel like we were in paradise. The atmosphere was peaceful and relaxing, perfect for unwinding. We enjoyed dining at the restaurant, where the dishes were diverse and delicious, accompanied by excellent service. They also prepared a small surprise for me in celebration of my birthday, adding a special touch to our stay. We also indulged in the pool that were incredibly soothing, helping us to escape the stresses of daily life. Overall, our experience at Banyan Tree Alula was unforgettable, and we look forward to returning. Thank you to everyone who made this stay so special 🤩

Unforgettable experience. Very friendly staff always attentive to all details. A complimentary upgrade was offered even without any request. Location is prime. Serene place to unwind in a superb location. Villas are distant from each other so plenty of privacy and silence.

This is definitely one of the « once in the life-time » hotels. It’s just a dream! The atmosphere is indescribably exceptional, the service is like heaven and the staff friendly and attentive. There are only 2 negative points we remember: Our stay of 2 days was much too short……;-) More seriously:...

This is definitely one of the « once in the life-time » hotels. It’s just a dream! The atmosphere is indescribably exceptional, the service is like heaven and the staff friendly and attentive. There are only 2 negative points we remember: Our stay of 2 days was much too short……;-) More seriously: the price level for the hotel its absolutely justified but the prices of the food and content of the mini bar leave a negative aftertaste. (A small tin of nuts for EUR 25!) No wonder that the restaurant was half empty.

We have stayed 3 nights in this beautiful hotel. We had 2 villas as we were 2 couples. However the experience has been totally overshadowed by an administrative mismanagement. During check-in a deposit was asked via our creditcard for potential expenses during our stay. Quite a standard procedure. Upon check-out...

We have stayed 3 nights in this beautiful hotel. We had 2 villas as we were 2 couples. However the experience has been totally overshadowed by an administrative mismanagement. During check-in a deposit was asked via our creditcard for potential expenses during our stay. Quite a standard procedure. Upon check-out we were told that the balance would be reversed back on our account. Again, quite a standard procedure. Since then - now 1,5 months after our stay - nothing has been reversed yet. We have had multiple contacts with the hotel since then, through mail and even phone call, but without result. They claim that the money was reversed, but then clearly not on the same credit card number, hence not our account. What a regrettable practice and poor customer experience for such a renowned hotel...

What an experience the Banyan tree is! A highlight was our meal at the famous Saffron restaurant. It’s our third meal at this flagship restaurant and it did not disappoint. Exceptional service by Marlou! The hotel itself is an unforgettable experience

Absolute stunning place in the the most beautiful surroundings. The villas are huge, and luxurious, with everything you possibly want, and spotlessly clean. The service from the staff here was very good and there are buggies on call to whisk you to/from your room. I've only given 4 stars though...

Absolute stunning place in the the most beautiful surroundings. The villas are huge, and luxurious, with everything you possibly want, and spotlessly clean. The service from the staff here was very good and there are buggies on call to whisk you to/from your room. I've only given 4 stars though as the hotel was almost impossible to contact before we arrived when I wanted to organise a star-gazing evening and ask about local transport. None of my emails to the various different email addresses on the website were answered and in the end, in desperation, I called the hotel from the UK. The staff were charming and very helpful, but when I arrived it was obvious the for star-gazing I had requested had not been booked and I couldn't be bothered to ask yet again. Food was very good in Harrat but we found Saffron to be less so. If you don't like seafood the menu was very limited and I found it to be over-fussy and slightly odd. Staff were very attentive though and portions plentiful. Overall though we loved our stay here and would definitely return.

Me and my husband we went to Saffron a thai restaurant to celebrate life and beauty of our marriage. All i can say, this restaurant meets beyond my expectations, dishes are so delicious and well curated, the ambience of the restaurant is so calm, peaceful and relaxing, indeed it is...

Me and my husband we went to Saffron a thai restaurant to celebrate life and beauty of our marriage. All i can say, this restaurant meets beyond my expectations, dishes are so delicious and well curated, the ambience of the restaurant is so calm, peaceful and relaxing, indeed it is the signature restaurant of banyan tree alula that offers world class dishes and exceptional service team kudos to all the staff. Lastly, Marlou a superstar waiter from the philippines made our experienced more the best and incomparable. He is so knowledgeable about the dishes and he knows what he is doing he is so smart and very intelligent person especially his english is so fluent i thought i am talking to an american, he is full of positivity and very energetic he made us laugh and enjoy all throughout our conversation with him together with my husband. He is such a well spoken and very professional person, the restaurant is so lucky to have him because they dont have not just a superstar person like him but he is a gem, dont loose him instead keep him we want to see him again once we come back, he made our over all experienced not just best amazing and well satisfied but he was able to put smile in our faces that leaves a mark in our hearts to always remember him. Goodjob Marlou and congratulations, keep on shining more than a gem.

Rating: 5/5 But I would give them all the stars if I could! I'm still pinching myself after experiencing the most incredible display of hospitality at Banyan Tree Alula! What could've been a travel nightmare turned into a royal treatment, thanks to management and exceptional staff. My story: The airline's...

Rating: 5/5 But I would give them all the stars if I could! I'm still pinching myself after experiencing the most incredible display of hospitality at Banyan Tree Alula! What could've been a travel nightmare turned into a royal treatment, thanks to management and exceptional staff. My story: The airline's luggage mishap left my boyfriend and me stranded, missing our original check-in time and stay. But Banyan Alula's management leader, Hakam, sprang into action! Upon contacting the front desk, he and his team seamlessly rebooked our stay, waiving additional charges. Hakam demonstrated exceptional dedication, providing personalized support via WhatsApp and ensuring seamless communication throughout the day and night. His genuine care for our wellbeing was evident, making a stressful situation manageable. Despite being hours away in Madinah, every hotel staff member answered my calls with eagerness, helping us navigate the ordeal. Banyan Alula's exceptional service exceeded expectations, showcasing proactive management, empathetic teamwork, and genuine care. Hakam and his team transformed chaos into comfort! This experience earns a well-deserved 5/5 rating. OUR STAY: Upon arrival, we were treated like royalty - warm smiles, welcoming gestures, and attentive staff prioritizing our comfort. We were whisked away to our stunning luxury villa overlooking Maraya, leaving us breathless. The picturesque scenery and palatial villa exceeded expectations; "dreamy" doesn't do it justice. The impeccably maintained property boasts breathtaking views. We slept soundly, relaxed, and rejuvenated. But the pièce de résistance was the birthday celebration! Management and staff rolled out the red carpet for my boyfriend's special day: - Surprise birthday cake at Saffron, the hotel's signature restaurant - Decadent breakfast upgrade with another birthday cake and smiles During our one-night stay, we indulged in: - Luxurious pool experience - Unforgettable massages at the spa (a must-try, thanks to Hakam's recommendation!) - Fun bike rides _Delcious food Whenever we needed anything, the staff responded promptly, arriving in seconds via buggy. Throughout our stay, the management checked in regularly, ensuring everything exceeded expectations. Their dedication, empathy, and kindness left us awestruck. To Banyan Alula's incredible team, thank you for transforming chaos into bliss! From the front desk to management, your genuine care, kindness, and professionalism earned my heartfelt gratitude and loyalty. A very Special thanks to George, for the breakfast, birthday cake, and love, and to Hakam, for making it all happen. You deserve all the recognition. This hotel is incredible in every regard. Will I return? Absolutely! Recommendation: Don't hesitate to book; you're in exceptional hands! xx, G.M

I would like to give a special mention to Mohamed Mufeer and Mohamed Imzilen from the housekeeping team at Banyan Tree AlUla. They were fantastic—always friendly, polite, and incredibly attentive to every detail. Their genuine care for our comfort truly stood out. They ensured our room was always in perfect...

I would like to give a special mention to Mohamed Mufeer and Mohamed Imzilen from the housekeeping team at Banyan Tree AlUla. They were fantastic—always friendly, polite, and incredibly attentive to every detail. Their genuine care for our comfort truly stood out. They ensured our room was always in perfect condition, and even their manager, Aslam, stopped by to personally check that everything was up to standard and that we were enjoying our stay. Thanks to their exceptional service, our stay was not only comfortable but memorable. It’s people like Mohamed Mufeer, Mohamed Imzilen, and Aslam who work behind the scenes to create such an amazing experience for guests. Banyan Tree AlUla should be proud to have such dedicated and thoughtful staff on their team.

The employees of the hotel are so friendly. Everyone we met was amazing. The property is very beautiful and the setting extremely relaxing. The villa we had was very comfortable and the housekeeping team very efficient. We found the historical sites of Al Ula more interesting than expected, the hotel...

The employees of the hotel are so friendly. Everyone we met was amazing. The property is very beautiful and the setting extremely relaxing. The villa we had was very comfortable and the housekeeping team very efficient. We found the historical sites of Al Ula more interesting than expected, the hotel team organized everything for us.