Shangri-La The Shard, London

It is a lovely hotel and location, nice smell as you enter and attentive front desk and concierge! I visited December for my birthday, and booked the Suite. The downside was upon entering the room there was a lipstick kiss mark on the mirrored wall next to the TV, and...

It is a lovely hotel and location, nice smell as you enter and attentive front desk and concierge! I visited December for my birthday, and booked the Suite. The downside was upon entering the room there was a lipstick kiss mark on the mirrored wall next to the TV, and the cleaner was still in the bathroom. The suite is lovely and spacious and electric blinds create nice privacy, the mini bar has an eclectic mix of goodies that are london priced. I did admire the fact the GM took me away from the front desk of customers checking in to deal with the matter so it was more private and it was sufficiently dealt with I do feel the £1,450 for the night paid was not up to the standard of other landmark hotels in affluent london areas, especially as the check-in times and check out times did not leave much to admire I would visit again in a standard room as the service was excellent

The hotel was outstanding in every way. The staff were attentive and proactive yet somehow unobstusive, and the room was fantastic. From the minute we arrived we felt special and this feeling persisted throught our stay. And, of course, the views were incredible.

I don't have enough lovely words to say about our recent stay at the Shangri - La The Shard. My husband surprised me with a three night stay for my birthday and what an amazing stay we had. From the moment we arrived all of the staff we met were...

I don't have enough lovely words to say about our recent stay at the Shangri - La The Shard. My husband surprised me with a three night stay for my birthday and what an amazing stay we had. From the moment we arrived all of the staff we met were so friendly, polite and extremely efficient. We have never stayed in hotel where the staff get things 100% right 100% of the time. Our room was beautiful and was later decorated with Happy Birthday balloons, a birthday cake was also provided and was delicious, the birthday message written on the window was a brilliant added touch too. The concierge staff were extremely helpful whenever we needed transport or advice, and a special mention has to go to Arnoldas who arranged for a hairdresser to do my hair at 6a.m! his Les Cleft d'Or is well deserved! The hotel is large but somehow we were made to feel like we were the only people staying there, an amazing mix of professionalism and warmth. All in all we had a fantastic stay and cannot wait to return for a third stay - especially as we didn't have time to use the beautiful pool this time.

A beautiful stay. This hotel was on my bucket list and my husband wasn’t sold on stopping here due to him thinking it may be pretentious. As much as the hotel was high class the staff were amazing and weren’t ’stuck up’ as my husband thought they might be. They...

A beautiful stay. This hotel was on my bucket list and my husband wasn’t sold on stopping here due to him thinking it may be pretentious. As much as the hotel was high class the staff were amazing and weren’t ’stuck up’ as my husband thought they might be. They made you feel really at home and at ease. The hotel room itself was divine. The bath overlooking London was just amazing, the electric blinds which open when you walk into a room really set the tone and the spa was amazing. We got the first slot in the spa of the morning, and for a while had the infinity pool to ourselves which was just so amazing and peaceful. I really recommend this hotel for an amazing night away.

Had a memorable weekend stay at the Shangri La! We booked with Amex platinum programme, and received nice perks such as room upgrade and dinning credit upon arrival - all very smooth. The check in staff was super friendly, and the overall property, the view and hospitality made me feel...

Had a memorable weekend stay at the Shangri La! We booked with Amex platinum programme, and received nice perks such as room upgrade and dinning credit upon arrival - all very smooth. The check in staff was super friendly, and the overall property, the view and hospitality made me feel I was transported away to the Far East like Singapore and Hong Kong! This really echos hertiage of the brand. Amazing to feel elevated above London with the views as we wanted a relaxing weekend away. Overall the property is very well maintained and the swimming in the sky pool and sauna with views from 52/f over London is a bucket list for us!

I’ve waited a couple of weeks to write this review, so not to write in haste. Our trip really was a bucket list one & we took the opportunity to celebrate both our birthdays & anniversary. The check in was ok, Gabriel very helpful & the room on first entry...

I’ve waited a couple of weeks to write this review, so not to write in haste. Our trip really was a bucket list one & we took the opportunity to celebrate both our birthdays & anniversary. The check in was ok, Gabriel very helpful & the room on first entry was stunning, it’s obvious the views are the usp. That said our room was no different to any other business hotel & cold, although to increase the temperature it became quite noisy. The tv in the bathroom didn’t work, we were only left one breakfast tea bag & one tea cup We went to the pool which was so cold we left & the gym only had one running machine & one bike working. Sad I know but we’re training for an event In the evening we had Gong booked but wanted a drink before hand, we were told ‘ting staff would try & accommodate our request for drinks however the restaurant took priority’ This I found really disappointing & there rally should be a residents bar area. Overall not my bucket list experience & there are many better in London

We stayed at the Shangrl-La in January 2025, for a birthday treat and were not disappointed. From our arrival, right up until the moment we left, the whole experience was faultless. Every member of the staff went beyond our expectations and made our all too brief stay an unforgettable experience....

We stayed at the Shangrl-La in January 2025, for a birthday treat and were not disappointed. From our arrival, right up until the moment we left, the whole experience was faultless. Every member of the staff went beyond our expectations and made our all too brief stay an unforgettable experience. Everything was perfect from the moment we arrived to the moment we left. All the hotel staff were wonderful, and clearly take great pride in their roles and in the hotel itself. It seemed that all of the front desk, restaurant and the housekeeping staff knew it was my birthday, and went out of their way to make our stay special; a special thanks to the housekeepers sprang a little surprise on us to help us celebrate...somewhat hilarious and something that we'll cherish for a very long time. The room was perfect, with fabulous views over London and every aspect of it was without doubt, better than any other hotel we've stayed in. The bed was a super king size in our room; the most comfortable (and biggest!) bed we've ever slept in! There were some small but simple touches some of which we've never seen in any other hotel which added something extra to the whole experience (e.g. binoculars so that we could take in the wonderful view from the 50th floor). We dined at the Ting restaurant, and that was amazing. The very friendly staff went out of their way to ensure that this was a wonderful experience, and it was definitely one that we will never forget. The food was fantastic, perfectly prepared and beautifully presented with great pride. We chose to drive to the hotel and 'valet' the car rather than find somewhere to park. Very easy and convenient. I'd recommend that not only for the convenience, but also the cost is not much more than parking in a public carpark. We are already planning a return to the hotel. A fabulous experience in what is now our favourite hotel world wide.

I took my partner as she'd never been to the Shard-well, it didn't disappoint at all. The afternoon tea may come across as pricey to some, but it for sure is great value for money based on a few factors: 1) tasty food, 2) wide selection of teas, 3) sublime...

I took my partner as she'd never been to the Shard-well, it didn't disappoint at all. The afternoon tea may come across as pricey to some, but it for sure is great value for money based on a few factors: 1) tasty food, 2) wide selection of teas, 3) sublime view, and 4) great service. I want to elborate on point 4)- all the waiters and waitresses were on point, but specifically Anna was very helpful and made our day special. She's an asset to the workforce. On top of this, Santa also did his rounds coming around tables for a photo and present recommendations. Just a great vibe....

The service at the Shangri-La is exceptional. Upon arrival, i was greeted with wormth and professionalism by the front desk staff, who made the check-in process seamless. The concierge team was incredibly attentive and happy to assist with any requests. They were knowledgeable about local attractions, restaurants and even provided...

The service at the Shangri-La is exceptional. Upon arrival, i was greeted with wormth and professionalism by the front desk staff, who made the check-in process seamless. The concierge team was incredibly attentive and happy to assist with any requests. They were knowledgeable about local attractions, restaurants and even provided thoughtful recommendations for sightseeing. The room was absolutely stunning. The modern and sleek design of the space blended with elegant touches that make it feel both luxurious and comfortable. The floor to ceiling windows offered a view that was almost too beautiful to be real. The attention to detail was evident in everything, from the plush bedding to the high end amenities.

What a superb stay. We booked for our 20th wedding anniversary and were treated like royalty from the very start. Conceirge to Reception staff and to duty manager…so polite, warm welcoming and efficient. Our room was stunning on 50th floor and a real treat to have an upgrade too. The...

What a superb stay. We booked for our 20th wedding anniversary and were treated like royalty from the very start. Conceirge to Reception staff and to duty manager…so polite, warm welcoming and efficient. Our room was stunning on 50th floor and a real treat to have an upgrade too. The Gong bar staff were equally attentive and all in all we had a superb stay. Highly recommended. Thanks so much to the staff for coordinating those small touches in the room (rose petals etc) without any request to do so. Thank you all so much x

Excellent service - Asore. Friendly staff & a great vibe. 100% recommend visiting. The staff were very attentive and look after you well. The best view of the whole of London and it’s incredibly picturesque. The ambience is sophisticated yet relaxed.

My husband and I stayed for 1 week at the Shard Room 4214 from 27/12/20204 - 03/01/2025 It was the most memorable and stress-free holiday I had in my whole life. The coordination and attention to detail are flawless! Excellent and amazing. Guest Relations and Front Office- Claire, Rong Lin,...

My husband and I stayed for 1 week at the Shard Room 4214 from 27/12/20204 - 03/01/2025 It was the most memorable and stress-free holiday I had in my whole life. The coordination and attention to detail are flawless! Excellent and amazing. Guest Relations and Front Office- Claire, Rong Lin, Elias, TING -Yemi, Danny, Helga, Musa, CONCEIRGE - Christian SECURITY - Marianne, GONG - Leo, DUTY MANAGER Dylan de Almeida these are the real-life super hearos who went above and beyond to make our stay amazing. 1 week was not enough to spend time with them. The Housekeeping was amazing, so much love and care went into making our room busy although my husband is a very messy person :-)) There were so many other staff they were as good as the names I mentioned. Very loving, caring, and extremely professional. You have set a standard so high now, and I know no matter where I stay next, I will never be happy as I will be comparing the service and the love we received at the Shard. Thank you so much for the amazing memories.

This was my first stay at this amazing hotel although I have stayed at their Dubai hotel so know the level of luxury to expect. Our stay was during my husband's birthday celebrations and the hotel made our stay extra special with a free upgrade and birthday cake I stay...

This was my first stay at this amazing hotel although I have stayed at their Dubai hotel so know the level of luxury to expect. Our stay was during my husband's birthday celebrations and the hotel made our stay extra special with a free upgrade and birthday cake I stay in London every week and will definitely be returning to this hotel

Difficult to know where to start with this review, my wife and I have stayed at several of the top hotels in London, but nothing has even come close to the experience of our stay at Shangri-La at The Shard. The visit was to celebrate my wife’s birthday and I...

Difficult to know where to start with this review, my wife and I have stayed at several of the top hotels in London, but nothing has even come close to the experience of our stay at Shangri-La at The Shard. The visit was to celebrate my wife’s birthday and I had considerable email communication with the Guest Relations Team and the Concierge Team prior to arrival, emails were always responded to promptly, politely and with helpful suggestions at all times and my thanks go in particular to Kehinde, Night Concierge and Nora, Guest Relations Supervisor in their assistance with planning surprises for my wife’s birthday. Upon arrival at the hotel we were made to feel so welcome and at home, our luggage was unloaded from our car for us and delivered swiftly to our room. The room was truly amazing, from the view to the facilities in the room. The concierge Team had kindly arranged for the hotel’s Rolls Royce Phantom to take us to The Royal Opera House that evening and the Phantom was ready and waiting for us when we came down, driven superbly by our friendly driver Tony. What makes Shangri-La at The Shard so very special is the staff, their professionalism is exemplary, which you would expect, however, they combine this professionalism with a sincere warmth and friendliness that made us feel very comfortable and at home, more like staying with good friends that couldn’t do enough to help you. This style of service is very rare and hard to achieve, I would like to think that every guest of Shangri-La would take time to understand and appreciate this approach, it certainly made us feel like we wanted to move in and make the hotel our permanent home. Every member of staff smiled and spoke to us wherever we went in the hotel, they seemed to know who we were and took time to be interested in us. Staff coming to the room always asked if they could enter the room and always asked if there was anything else we needed, there never was, as they think of everything. The turn down service provided an outstanding level of service, providing a chocolate, slippers and a book. Room service literally tidied up everything in the room and in a thoughtful and considerate way, even creating a tasteful display out of my wife’s jewellery. The concierge team were outstanding, providing us with the Phantom for our journeys around town and advice on travel times. My wife certainly tested the Concierge Team by asking them to locate a hairstylist that could create a 1940s hairstyle at 6:00 AM the following morning, after providing them with example photographs, Arnoldas, senior concierge, duly found an amazing hairstylist and the housekeeping team provided a suitable chair at the stylist’s request. This really made the day for her on our trip aboard the Pullman Train to Dover. In many cases staff were able to provide with the service we needed in advance of us asking for it, showing an unmatchable level of customer care and thoughtfulness on their part. We also made use of the Gong Bar and once again the standard service and attentiveness is unrivalled, by people who are genuinely pleased to see you and serve you, in such ways as moving us to a window seat when one became available. I only have one complaint about our stay at Shangri-La at The Shard, it has completely ruined us for staying at any other hotel, as the standard of service set here is something other hotels can only aspire to, we will be back soon.

Loved it, welcome by Bethany was great, room excellent 31 bar great, loved Gong nice food and drinks were okay but don’t go late on, the children arrive. Breakfast was excellent, and right near the tube. Views were spectacular. Loved it from start to finish.

We got married in January and have yet to go on our honeymoon, so we decided to take this bucket list trip to the Shangri La to celebrate our wedding. We utilised the valet parking, which didn't need to be prebooked, which really started off our visit after a long...

We got married in January and have yet to go on our honeymoon, so we decided to take this bucket list trip to the Shangri La to celebrate our wedding. We utilised the valet parking, which didn't need to be prebooked, which really started off our visit after a long drive to get to the hotel. Check-in was seamless, and we very gratefully received an upgraded room that was out of this world!!! We stayed in room 5007 and were literally sleeping in the clouds - the room was large and comfortable, and anything you could possibly require for a stay was already provided. The bath with a view was an experience that I didn't know that I needed and was absolutely incredible. We prebooked a table for breakfast on Saturday morning and were luckily provided a table with a view, even on Sunday morning we still had a stunning view - staff remembered us from the morning before and the service was outstanding. Breakfast itself was high quality, and we opted for the buffet - food was hot and replenished regularly. Prior to arrival, I had booked a slot at the rooftop pool for 6 am on Sunday morning to enable us to see the sunrise, and this did not disappoint. Robes and slippers are available in your room, and the pool had towels available, refreshments, and tea/coffee facilities. The sauna was also a welcome experience when you have that view. We thoroughly enjoyed our visit and despite "thinking" that we were only going to stay in this hotel once, we will most definitely be back. The hotel is well located and it makes the sights in London easily accessible - we would highly recommend this hotel for a stay in London.

Our experience and Shangri La the shard could not have gone any better. From the build up to the big proposal day and the aftermath the staff made our stay so memorable and enjoyable. Thank you so much Amy for allowing us to have our room decorated ahead of us...

Our experience and Shangri La the shard could not have gone any better. From the build up to the big proposal day and the aftermath the staff made our stay so memorable and enjoyable. Thank you so much Amy for allowing us to have our room decorated ahead of us arriving and to Ting at the reception who showed us so much love and joy the moment we checked in and throughout our stay. Every staff member we came by was kind and caring.

Had a lovely stay, the views of the bedrooms was beautiful, of course the food was lovely as always i definitely recommend the oblix, loved the breakfast we got all you can eat which was worth it, the pool and spa was amazing, I would deffo come back again.

What an incredible experience. From the moment we checked in to the minute we checked out the service was amazing. Definitely recommend visiting Gong and Ting. Food was great in both places and the view from Gong at night is awesome. My wife and I's new favorite hotel in the...

What an incredible experience. From the moment we checked in to the minute we checked out the service was amazing. Definitely recommend visiting Gong and Ting. Food was great in both places and the view from Gong at night is awesome. My wife and I's new favorite hotel in the city.

I don't know where to start with how awful my experience was staying here. Firstly I want to advise that despite paying for an upgraded suite, a sink was BLOCKED with dirty water in our suite, it was absolutely disgusting and unacceptable, I wouldn't expect this from a budget hotel...

I don't know where to start with how awful my experience was staying here. Firstly I want to advise that despite paying for an upgraded suite, a sink was BLOCKED with dirty water in our suite, it was absolutely disgusting and unacceptable, I wouldn't expect this from a budget hotel let alone a suite at the Shangri-La, it is so unhygienic that this was left for us. I booked this for my partners 60th very far in advance. I arranged to upgrade our suite to an even better one as it was a very special occasion, I never received any confirmation of the upgrades. I then received an email asking if I wanted to upgrade despite organising it months before, this caused me stress because it was the week before our stay and I had organised this upgrade in September (3-4 months before our stay.) I then called and emailed several times to find out what was going on and it took a while for anyone to come back to me, I had to chase and chase for someone to respond, when I did get a response... I still didn't get the confirmation of the upgrade confirmation and had to request again and again for this to be confirmed. Confirmation of booking and changes to said booking is the most basic standard to expect in this day and age. The communication was terrible. I am a disabled and very unwell woman, I have 2 chronic diseases that are triggered by stress and instead of having the most wonderful and memorable 60th for my boyfriend, we had a very disappointing and stressful one. Memorable for all the wrong reasons. For the cost of ANY room at this hotel I expected so much more, would not recommend staying here, so many beautiful hotels in London for a much better experience, I wish we had stayed somewhere else. I paid £45 pounds for a birthday cake which NEVER arrived, we ended up feeling so deflated by the end of the night as I had tried so hard to organise things to be perfect for this very special occasion. The communication was terrible, I had to chase and chase for a response at times I was eventually offered SOME discount off my stay, it was not good enough. The sink was blocked with feral, dirty water that was there when we arrived so left from the last guest. I am baffled that this was not cleaned.

As a former resident of London, I watched as the Shard was built and visited Ting & Gong for various social events. Upon returning to London for our anniversary, there was only one, truly magical place to stay among the clouds. The Shangri-La at the Shard offers remarkable, personalized service...

As a former resident of London, I watched as the Shard was built and visited Ting & Gong for various social events. Upon returning to London for our anniversary, there was only one, truly magical place to stay among the clouds. The Shangri-La at the Shard offers remarkable, personalized service from beautiful rooms, a pillows menu and a sumptuous mattress. I was incredibly impressed by the attention to detail and attentiveness of all staff. Not only do I recommend this excellent hotel to anyone visiting London but I am already planning my return.

My wife Anna booked our stay at the Shangri-La as a surprise, and it couldn’t have been more perfect. From the moment we arrived, the check-in experience was smooth, professional, and warm. It truly set the tone for an unforgettable weekend. The hotel is stunning—elegant, luxurious, and beautifully designed. Our...

My wife Anna booked our stay at the Shangri-La as a surprise, and it couldn’t have been more perfect. From the moment we arrived, the check-in experience was smooth, professional, and warm. It truly set the tone for an unforgettable weekend. The hotel is stunning—elegant, luxurious, and beautifully designed. Our room was spotless, incredibly comfortable, and had breathtaking views across London. We absolutely loved the restaurant, the bar, and the overall ambience. The Sky Pool and sauna were standout features—so relaxing, and the views from the top were something else. Every area was impeccably maintained, and the service was consistently excellent. We’ve stayed in some well-known 5-star hotels that didn’t quite live up to expectations, especially when it comes to cleanliness and attention to detail. But the Shangri-La exceeded all of that. My wife is very particular when it comes to hotel standards, and even she was thoroughly impressed. It was faultless. We can’t wait to return—next time with our children so they can experience this incredible hotel too. A solid 10/10.

Fantastic afternoon tea on Mother’s Day, very attentive staff, greeted by Gianluca Barone who presented my mother in law and myself with a gift scented Shanghai-la candle (beautiful) excellent food and drinks.. perfect made our day 💕worth every penny

PRO: Views of all of London. High tea. Excellent small gym. Unique pool. Rooms well appointed. AMEX PLAT very effective. Iconic View room one of best views I have ever seen globally. Service high. Location to Tube, Thames and major sites exceptional! CON: Some service spotty. No plugs by beds.