Shangri-La Kuala Lumpur

Lovely hotel and great location. Staff are friendly, rooms are lovely and clean. Breakfast was brilliant and lots of different varieties of food. We had a late transfer to airport and it was great that we could leave our suitcases at concierge desk for no extra cost and check out...

Lovely hotel and great location. Staff are friendly, rooms are lovely and clean. Breakfast was brilliant and lots of different varieties of food. We had a late transfer to airport and it was great that we could leave our suitcases at concierge desk for no extra cost and check out wasn’t till 12pm which was fab!

Positive: - great lobby and a warm welcome from the porters. - The service and friendliness are outstanding - The breakfast selection is gigantic, including a good cappuccino. - At the pool there were always more than enough towels, fresh water and a small snack in between. - Very central...

Positive: - great lobby and a warm welcome from the porters. - The service and friendliness are outstanding - The breakfast selection is gigantic, including a good cappuccino. - At the pool there were always more than enough towels, fresh water and a small snack in between. - Very central location. Everything within walking distance. To improve: - rooms are getting on in years. Nothing for carpet lovers. Are there any initial renovation plans? - It would be even better to arrive at the hotel with a welcome drink. We know this from many top Asian hotels and would be the icing on the cake.

This is our 3 stay here.We love being here,the service the customer care and smiles with service as it should be.Pay a little more and go to the horizon club level rooms with the club and Syakin and his colleagues will serve you in the early evening with drinks help...

This is our 3 stay here.We love being here,the service the customer care and smiles with service as it should be.Pay a little more and go to the horizon club level rooms with the club and Syakin and his colleagues will serve you in the early evening with drinks help yourself to snacks,listen to their advice too.Pamper yourself in the spa celebrate birthday.Let Vishantini and Emma take care of your aches and Jet lag.Emma the best lady I have ever come across for the treatments.

The hotel was lovely I had a massage with Sharifa at the spa and it was the most amazing aromatherapy massage ever! I felt so relaxed. Sharifa was such a good massage therapist - attentive and such amazing hands! The hotel was beautiful - central and close to all amenities.

A great experience. Lovely clean rooms with comfortable beds and very courteous and attentive staff in constant attendance . Had a traditional massage itch Sharifsh Bibiana - wonderful and exhilarating experience. I felt stiff and knotted after a very long flight and drive and she took it all away with...

A great experience. Lovely clean rooms with comfortable beds and very courteous and attentive staff in constant attendance . Had a traditional massage itch Sharifsh Bibiana - wonderful and exhilarating experience. I felt stiff and knotted after a very long flight and drive and she took it all away with the massage !

For the first leg of our honeymoon, we could not have chosen a lovelier hotel . All the staff were very personable. It was immaculately, presented the dining choices, fantastic, and nothing was ever too much when we asked for assistance. The chocolates. And flowers on the bed were a...

For the first leg of our honeymoon, we could not have chosen a lovelier hotel . All the staff were very personable. It was immaculately, presented the dining choices, fantastic, and nothing was ever too much when we asked for assistance. The chocolates. And flowers on the bed were a lovely touch .

Greeted warmly by Thela at Horizon Club and was surprised that she remembered us from our previous stay.  Check In and check out was smooth by Thela and Agnes.  Thanks for Hotel hospitality in room upgrade.  Housekeeping staff are courteous as usual.  We had good time relaxing and enjoying the...

Greeted warmly by Thela at Horizon Club and was surprised that she remembered us from our previous stay.  Check In and check out was smooth by Thela and Agnes.  Thanks for Hotel hospitality in room upgrade.  Housekeeping staff are courteous as usual.  We had good time relaxing and enjoying the facilities at Horizon Club lounge. We were happy that now Arthur Grill is a non-smoking restaurant.  Hani and the rest of the staff at Arthur are friendly and helpful.

Went to the Spa, the facilities are really nice especially the jacuzzi. We managed to squeeze in time for Spa. The ambiance, music, and oil are all on point. The Spa Therapist, Aliah gave a really good massage. She was attentive and polite. Thank you for the excellent service.

The facilities - swimming pool, gym and jacuzzi is really well maintained. Gym is very equipped. Staff are really helpful and polite The massage was really relaxing. The therapist Aliah was really professional and she had really good skills. Very relaxing.

Excellent experience for our stay . Location, service, breakfast, room experience , staff, room service, pool and everything exceptional. Our concern handled by Zakuan is really commendable and truly appreciated by us. He is an asset to your business. He knows what is exceptional customer service. We highly recommend this...

Excellent experience for our stay . Location, service, breakfast, room experience , staff, room service, pool and everything exceptional. Our concern handled by Zakuan is really commendable and truly appreciated by us. He is an asset to your business. He knows what is exceptional customer service. We highly recommend this hotel in Kuala Lampur. Can’t expect anything more than this experience .

Great location only 10 minutes walk to Petronas Towers/KLCC. Very spacious rooms, that had good facilities and was very comfortable. Excellent breakfast in the main restaurant and the poolside area was lovely to relax after busy sightseeing . Nice lobby area as well.

Return stay to Shangri-La KL. As ever perfect stay to rest after travelling throughout SE Asia⁹. The suite assigned to my wife and I fulfilled all prior requests. The hotel is immaculate throughout. All staff are wonderful but special shout out to Kelly in the club lounge. Thank you for...

Return stay to Shangri-La KL. As ever perfect stay to rest after travelling throughout SE Asia⁹. The suite assigned to my wife and I fulfilled all prior requests. The hotel is immaculate throughout. All staff are wonderful but special shout out to Kelly in the club lounge. Thank you for memorable stay.

From the moment we were picked up from the airport to the moment we left we absolutely loved this hotel, we had booked Horizon Club and were not disappointed, the food and ambience in the club was fantastic as were the lovely staff and service, all the front desk staff...

From the moment we were picked up from the airport to the moment we left we absolutely loved this hotel, we had booked Horizon Club and were not disappointed, the food and ambience in the club was fantastic as were the lovely staff and service, all the front desk staff and lovely men out front who welcome you back every day were wonderful, can't recommend this hotel enough, we will definitely be back ❤️🇲🇾

Only stayed for a couple of nights at end of a long holiday across Borneo, Penang and KL. The positives like with most Shangri La hotels is the excellent customer service so a special thank you to Shafiq in the Club Lounge and to chef Marcus from the Club Lounge....

Only stayed for a couple of nights at end of a long holiday across Borneo, Penang and KL. The positives like with most Shangri La hotels is the excellent customer service so a special thank you to Shafiq in the Club Lounge and to chef Marcus from the Club Lounge. The chef prepared specific food for my wife who is gluten free which was really appreciated. The reason for 4 stars and not 5 was because of the Lemon Garden restaurant which we felt had crammed far too many tables in so was very congested. Food was fine but just felt canteen like due to tables being so close together. Not a major thing but noticeable if you have seen the standards at other Shangri La hotels.