The Westin Ka’anapali Ocean Resort Villas

Our room, 6344 is next to service area - it was noisy early in the morning (before 7:00), and had unpleasant odors. Room has ants in couch area, dining table and on kitchenette counters. Really appreciated room freshening two times during our stay.

We stayed at the Westin Kaanapali Ocean Resort Villas for 8 nights in January. The grounds are lovely, and the pool lounges are very comfortable. We enjoyed a one bedroom ocean view (Peek-a-boo ocean view from the balcony). We liked South building #2. Our room was very clean, and the...

We stayed at the Westin Kaanapali Ocean Resort Villas for 8 nights in January. The grounds are lovely, and the pool lounges are very comfortable. We enjoyed a one bedroom ocean view (Peek-a-boo ocean view from the balcony). We liked South building #2. Our room was very clean, and the double sinks, full kitchen, and washer and dryer in the room were great. Towels were changed daily which was helpful. We ate at Auntie's Kitchen twice. The food was very good, and it was convenient. Ask the concierge for a Vacation Privilege Card which gives 10% off at certain restaurants. This is a resort we would like to return to.

This resort is great, I'm giving it a poor review because we stayed here in early Jan 2025 after saving up for a nice Ocean Front Room we arrived to find the room was not Ocean Front but the resort classified as Ocean Front be careful and do not booked...

This resort is great, I'm giving it a poor review because we stayed here in early Jan 2025 after saving up for a nice Ocean Front Room we arrived to find the room was not Ocean Front but the resort classified as Ocean Front be careful and do not booked the Studio Ocean Front Room you'll be looking at a parking lot or the North Villas. Other wise great resort and location.

I chose this Marriot property because it said the room was "oceanfront" and was priced reasonably for the time of year ($712/night). I did not screenshot the rate, nor did I get a confirmation email - just several emails from the concierge asking about particulars -- and one explaining room...

I chose this Marriot property because it said the room was "oceanfront" and was priced reasonably for the time of year ($712/night). I did not screenshot the rate, nor did I get a confirmation email - just several emails from the concierge asking about particulars -- and one explaining room cleaning fees (which would have applied if I owned one of the Villas, but was only renting through their site). The property is beautiful, the concierge helpful booking excursions - BUT the room was not facing the ocean and it only had a view if you hung out the door. The biggest disappointment was the hard sell on ownership (you do get a night free for listening to the 90 minute pitch, but keep the letter from the concierge, as mine said it would credit over $1,100 back - but then I was told later it was the last night free -- which was a $700 rate), and the final bill which had some kind of "dynamic pricing" where 4 nights were charged at that $1,129/night rate -- adding an extra $1,200 onto what we were expecting to pay. When speaking to the management there, they kept asking me for a confirmation number -- when I was not provided one, but somehow the reservation showed up in my Marriot Bonvoy app, my calendar with the name & address of the property, AND I got credit/points for staying there - so obviously Marriot and their Villas/privately owned properties have issues they need to work out. This put a damper on my 60th birthday, and although I made several attempts on getting the pricing corrected, they were unwilling to do so without the non-existing confirmation email. I stayed on the Big island in a Hilton property a few years back and was treated like royalty for celebrating an anniversary, so this hit hard (I am a memeber of both loyatly programs and am a lifetime Hilton Honors Diamond member - I only started staying in Marriots within the last year and made it to a gold level status, but changing back to Hiltons now). To say that I am disappointed is an understatement, but we loved the people of Maui and wanted to support the community of Lahaina - so we had that to take back. My advise is choose elsewhere -- or if you do stay here, make sure you get an itemized estimate up front.

One of the worst stays i have ever had. spoke to MANAGER NAMED MARCUS at the north villas and he acted like all the following was normal. Did not offer any apology or resolution. Horrible attitude from MARCUS. I Checked in the room 1/9 and hair is all over the...

One of the worst stays i have ever had. spoke to MANAGER NAMED MARCUS at the north villas and he acted like all the following was normal. Did not offer any apology or resolution. Horrible attitude from MARCUS. I Checked in the room 1/9 and hair is all over the shower. AC broke the second night, called to have someone fix it. ALL day no one came so i had to call again to have someone fix it which took over 30 min. Room service came only once during the first three days, and even when she came, the dirty towels were still left on the ground and garbage left in the middle of the room. Alll they care about here is selling you marriot ownership or vacation package with the westin. They dont care at all about your experience WHILE youre there. Absolutely horrible

When we were checking in, the location of our unit was changed to the other complex. The reason we had booked that specific location was because our friends were staying there. They basically said too bad. We were basically accused of lying. They even went so far as to say...

When we were checking in, the location of our unit was changed to the other complex. The reason we had booked that specific location was because our friends were staying there. They basically said too bad. We were basically accused of lying. They even went so far as to say they could pull up the recorded call. We welcomed that. They never did that. They also promised to call us "soon". That was never done either. They only care about selling timeshare at what we consider inflated prices. You can buy them on the resale market for a fraction of those prices. Buyer beware. The resort itself was fine. Packed with people. I would not recommend staying here at the prices they charge. Many other options.

If you are not a vacation club member and book on a Bon Voy app for one bedroom OCEAN VIEW balcony room you get the view shown in the below pictures. Our room 2201 = Roof & Wall view, despite I paid for an ocean view room. Don’t be fool...

If you are not a vacation club member and book on a Bon Voy app for one bedroom OCEAN VIEW balcony room you get the view shown in the below pictures. Our room 2201 = Roof & Wall view, despite I paid for an ocean view room. Don’t be fool like me and book an ocean view room if you are not their timeshare member.

We booked a one-bedroom island view and an upgrade through our Vistana app. The staff was great on arrival and throughout the entire visit. The one-bedroom unit is so close to the main highway that it sounds like you're near an airport. The view is of a parking lot, a...

We booked a one-bedroom island view and an upgrade through our Vistana app. The staff was great on arrival and throughout the entire visit. The one-bedroom unit is so close to the main highway that it sounds like you're near an airport. The view is of a parking lot, a four-lane highway, and a small portion of the island. I am a lifetime platinum guest of Bonvoy; this is not what I expect from any of their properties.

Overall we had very good experience at the Westin. Beach view (including sunset) was great from balcony. Plenty of light coming into the rooms. We fully used the kitchen and the laundry machines. The beach was very well maintained. The on- site shop was well stocked and very affordable. Very...

Overall we had very good experience at the Westin. Beach view (including sunset) was great from balcony. Plenty of light coming into the rooms. We fully used the kitchen and the laundry machines. The beach was very well maintained. The on- site shop was well stocked and very affordable. Very Comfortable bed, sofa.

My wife and I had purchased an ocean view room with the expectations of getting an ocean view room. What transpired was a room that was given to us overlooking a parking lot at the same price as an ocean view room. I have used Weston throughout my professional career,...

My wife and I had purchased an ocean view room with the expectations of getting an ocean view room. What transpired was a room that was given to us overlooking a parking lot at the same price as an ocean view room. I have used Weston throughout my professional career, and this is the first time and hopefully the last time this occurs.

Don't get a timeshare here. They over promise and under deliver. They promise one thing and then when you do what they say they say another thing. Example is check in on Friday to get your choice of room. When you check In on Friday then they say your requested...

Don't get a timeshare here. They over promise and under deliver. They promise one thing and then when you do what they say they say another thing. Example is check in on Friday to get your choice of room. When you check In on Friday then they say your requested room in unavailable. So bad. Do yourself a favor. Stay clear.