The St. Regis Aspen Resort

A DREAM.... went for a bit of ski and fashion fun. everything was so well handled and presented. I cant wait to come back! the food, staff, bartenders were all amazing. truly a gem for aspen. Can't wait to go back! Hopefully this season we can make it again!

We had a great trip over the weekend. The hotel is beautiful and the room was nice. The room was spacious. The hotel gym is one of the best I have ever seen and the hotel is conveniently walkable to town. The free shuttle was great to/from the airport. My...

We had a great trip over the weekend. The hotel is beautiful and the room was nice. The room was spacious. The hotel gym is one of the best I have ever seen and the hotel is conveniently walkable to town. The free shuttle was great to/from the airport. My only complaint about the room is that we had people from housekeeping trying to enter our room at 8:30 at night (both nights)- once without knocking which was really awkward. We had a snack and a drink at the hotel bar which was insanely priced- the drink was just ok, but was $28. The reason for my poor review stems from after the trip. We did not touch anything in the mini bar- I don't even know what was in there and we could never find a price list for even curiosity. We didn't even drink the bedside waters at night for turndown because we not sure if there was a charge for them. We were mysteriously charged by the hotel for using the mini bar which I found on my bill after the stay. I have called every day over the last 3 days to understand what the charge was for and to get it reversed. I keep getting sent to a voicemail that is full and my requests to speak to a manager have not been completed. I will be disputing this charge with my CC company because they will not talk to me about this issue or how to reverse this charge. This is not up to par with a 5 star hotel nor reflective of our on-site experience. It has put a sour very end to an otherwise nice weekend. Watch for unexplained charges after staying here on your hotel bill!

Lack of attention and one problem after another after both completely refined the experience. We have been to The St Regis on more than one occasion and this experience made sure it will be the last. Room problems: AC didn’t work in the bedroom, went to the front desk to...

Lack of attention and one problem after another after both completely refined the experience. We have been to The St Regis on more than one occasion and this experience made sure it will be the last. Room problems: AC didn’t work in the bedroom, went to the front desk to request that maintenance fix it to cool the room off as we like it cold at night when we sleep. With two people at the front desk, they got it wrong and told maintenance we were cold and needed heat?? While at dinner, maintenance cranked up he heat so it was 79 in the room when we returned from dinner and ready to go to bed. Went to front desk to ask maintenance to come up, and he said his instruction was to make sure the heat was working. AC was never fixed and never got below 71 in the room. At that point we gave up. Sconce lights above the bed wouldn’t turn off all the way and were like strobe lights all night, so we had to put towels over them so we could sleep. Other lighting was hit or miss. Other problems: biggest annoyance was we had a spa charge for $384 that wasn’t ours. Went to front desk to remove it. They did, gave me an updated folio, but then a couple of hours later the charge magically reappeared on the bill. Called back to the hotel (we had checked out by then), and had to ask them to remove it again. The person we spoke to had broken English, couldn’t understand me and I couldn’t understand her. At breakfast before we left my wife ordered an omelette with spinach, mushroom and tomatoes. She got mushroom and hot peppers. The positive: Michael in the lobby bar was great, and the gentleman in the coffee stand area in the morning was wonderful. Nice looking hotel, but service has gone down hill since our visit 2 years ago. Other annoyances, no bottled waters, but they give you a reusable water container with water in it. No tamper proof seal, so who knows if it was reused. What St. Regis cheats out on bottled water? Maybe a new owner. There is a language barrier with 95% of the employees. There are other options in Aspen I encourage you to look at.

Received an extremely impersonal email from the hotel saying that our November 2024 reservation would be cancelled due to the hotel being closed for "maintenance" during our dates of stay. This stay was part of a longer vacation we had been planning for several months. Offered no additional compensation and...

Received an extremely impersonal email from the hotel saying that our November 2024 reservation would be cancelled due to the hotel being closed for "maintenance" during our dates of stay. This stay was part of a longer vacation we had been planning for several months. Offered no additional compensation and barely an apology for this extreme inconvenience, other than to re-book at an inferior property at the suspiciously inflated rates. I would never consider staying at this property ever again simply based on how this was handled.

What a wonderful hotel!!!!! The service, the rooms, the attention to detail was just outstanding. A particular thank you to Leslie at the bar and to Garzon in the restaurant. They were just great Everyone else was just fantastic. It is well worth the money. Thank you!!!

Thank you St. Regis for a wonderful few days in Aspen. A wonderful retreat with breathtaking views, buzzing with a quiet energy and with all of Aspen's chic dining, shopping and exploring right at your fingertips. Our guest room was ready upon arrival, well-appointed and comfortable. We particularly appreciated the...

Thank you St. Regis for a wonderful few days in Aspen. A wonderful retreat with breathtaking views, buzzing with a quiet energy and with all of Aspen's chic dining, shopping and exploring right at your fingertips. Our guest room was ready upon arrival, well-appointed and comfortable. We particularly appreciated the bathroom with a separate shower and bathtub. We enjoyed our daily breakfast and our pre/post drinks and dessert by the fireplace. The staff and service were consistently exceptional. When we asked for directions to the hotel restaurant or restroom, we were personally escorted. When we asked for area information, the concierge had personal experience and first-hand knowledge. When we asked about transportation to the Aspen airport, the shuttle was available and complimentary. Every aspect of our stay was handled with warmth and great care. It was our first time at the St. Regis in Aspen. But it will not be our last. We look forward to returning for a longer stay.

My wife and I just spent 4 nights at this wonderful hotel. From the valet, to the front desk, to the concierge, and housekeeping all the staff was very friendly and helpful regardless of your request. As far as the room, the bed was comfortable, shower was great, and TV...

My wife and I just spent 4 nights at this wonderful hotel. From the valet, to the front desk, to the concierge, and housekeeping all the staff was very friendly and helpful regardless of your request. As far as the room, the bed was comfortable, shower was great, and TV was more than adequate. The only challenge was only one elevator was operable during our entire stay and the hotel was quite full. As far as location it does not get any better! Also another nice perk is the hotel shuttle to the airport when you leave. We did stop by other hotels while we were there but none were as impressive as the St. Regis!

We just visited this property to celebrate our 24 year wedding anniversary. We enjoyed every second of this beautiful resort and highly recommend staying here. The staff were very accommodating and went out of their way to make our anniversary so special. Many extras like morning coffee bar, bloody mary...

We just visited this property to celebrate our 24 year wedding anniversary. We enjoyed every second of this beautiful resort and highly recommend staying here. The staff were very accommodating and went out of their way to make our anniversary so special. Many extras like morning coffee bar, bloody mary and champagne tastings that are complimentary and done daily. Book this resort the next time you are visiting Aspen!