The Park Vista

Wonderful Hilton property! The staff at this property are wonderful & very helpful! The rooms were clean with great views! We loved the location of the hotel since it was not right downtown but yet close! The breakfast buffet was very good with cooked to order omelets!! Great choice for...

Wonderful Hilton property! The staff at this property are wonderful & very helpful! The rooms were clean with great views! We loved the location of the hotel since it was not right downtown but yet close! The breakfast buffet was very good with cooked to order omelets!! Great choice for a place to stay in Gatlinburg!!

TL;DR- found a suspicious redidish brown stain on the sheets when we got there, wasted a bunch of time trying to get it fixed only for them to put on an ENTIRELY DIFFERENT sheet with a different suspicious redidish brown stain on it. This was a nightmare. We got in...

TL;DR- found a suspicious redidish brown stain on the sheets when we got there, wasted a bunch of time trying to get it fixed only for them to put on an ENTIRELY DIFFERENT sheet with a different suspicious redidish brown stain on it. This was a nightmare. We got in at 10 pm from a day at Dollywood, went to our room that (in the low light of night at least) looked decent if not a bit dated and in poor repair. Then we got to the bed and there was a small, but clearly visible suspicious redidish brown stain in the middle of the top sheet. We went to the front desk to complain, and the staff said they would send us up another sheet. We asked if we would have to make the bed and they said no. This was apparently not communicated to the gentleman in charge of doing this, and he showed up in about 5 minutes , and started handing me a bunch of sheets. I think "well this is annoying, I don't want to have to make my bed but at least it's over. I pull out the first sheet, it's a fitted sheet. I then look at the second one, and it is, confusingly, also a fitted sheet. So then I look at the third one and it is yet another fitted sheet. I was incredibly frustrated at this and brought all three fitted sheets down to the front desk to explain what happened because it was so absurd I thought they wouldn't believe it. They apologized and said they would send up another set of sheets and put them on. The man came up and redid the bed which was kind of awkward since we were just sitting there watching but that can't be helped. Thinking this was over, we tried to get back in bed and low and behold, the new fitted sheet had ANOTHER suspicious redidish brown stain. I took this sheet to the desk, pointed out the blood stain, and asked what was going on. The manager came out and was very apologetic and said he would personally look for an acceptable sheet and bring it by. At this point I wanted to demand a refund and go somewhere else but it was 11:15 pm. The manager came up and redid the bed which was nice, and he offered to get us free breakfast but at this point I was so disgusted with the multiple stained sheets that apparently nobody is checking I didn't want to trust to cleanliness of the kitchen. By the time it was all said and done, it was 11:30 pm and we were very annoyed at all of this and had trouble sleeping. Got about 5 hours of sleep and left as soon as we could get ready to leave. I appreciate the manager's attempts to make this right, but ultimately I will never stay at this hotel, or any other of this collection ever again, and I would advise anyone else looking for a hotel in the area to do avoid them as well. In the morning when we could actually see better, there was dust all over the furniture suggesting it hadn't been cleaned at all in quite some time, and the balcony was disgusting. The parking situation was also bad, but that's par for the course in Gatlinburg so I won't hold that against them. There are other reviews on various websites that mention great views and a nice lobby, and these are true, but in my opinion a hotel has a bare minimum standard of cleanliness it needs to follow regardless of price point and this didn't meet it. I felt like I should have just gone to a cheap motel since at least if I got dirty sheets and ineffective attempts at resolving the issue I would have paid less than half of what I did here.

Great location if you want out of the tourist areas, but minutes away by trolley or car. We upgraded to the 15th floor and a 2 room suite with a mountain view, and was well worth the upgrade. As a Diamond, we received the F&B credits so did breakfast each...

Great location if you want out of the tourist areas, but minutes away by trolley or car. We upgraded to the 15th floor and a 2 room suite with a mountain view, and was well worth the upgrade. As a Diamond, we received the F&B credits so did breakfast each morning. The guy who was doing the special orders was a hoot, quite the talker! Room was clean, and everything worked as expected. Yes, you do get dinged for parking, but that is Gatlinburg. There is a Red trolley line stop at the hotel which is very nice. Overall, they delivered what we expected for the cost of the stay. Well done!

The hotel is perfect for those who want to have a quiet visit to the city of Gatlinburg. It’s off the strip situated up on a hill overlooking the city on one side and the Great Smoky Mountains on the other side. The rooms have balconies without chairs but plenty...

The hotel is perfect for those who want to have a quiet visit to the city of Gatlinburg. It’s off the strip situated up on a hill overlooking the city on one side and the Great Smoky Mountains on the other side. The rooms have balconies without chairs but plenty of standing room. The trolley comes here about every hour to take you into town so no need to park there. it was a great overall experience.

We stayed at the Park Vista in room 1504 ahead of our week in a cabin in Gatlinburg, and we were not disappointed! The rooms have balconies, and we were able to upgrade for just $20 more to get a room with a city view (highly recommend it) and it...

We stayed at the Park Vista in room 1504 ahead of our week in a cabin in Gatlinburg, and we were not disappointed! The rooms have balconies, and we were able to upgrade for just $20 more to get a room with a city view (highly recommend it) and it was such a great beginning to our vacation. Every staff member was courteous, room service was fast and delicious and we were also happy with a full breakfast at the Vista Grille. The grounds are also gorgeous with a pavillion, gardens and picnic areas. The rooms were clean and comfortable (though slightly dated), the beds were comfy, the water was hot in the shower and there was cold a/c. The only reason I gave this experience a rating of 4 is because the sink and shower drained really slowly. To be fair, I did not report this issue or it's likely I would have been moved to a different room. We would definitely stay here again!

The hotel was exceptional overall; we were amazed with the circular interior. Only a suggestion: the guest room could do with another seating option to allow a couple to sit together by the window while sipping coffee or a drink. Also, the hot water in the bathroom was not really...

The hotel was exceptional overall; we were amazed with the circular interior. Only a suggestion: the guest room could do with another seating option to allow a couple to sit together by the window while sipping coffee or a drink. Also, the hot water in the bathroom was not really hot enough.

Very happy with our choice of hotels. Clean, friendly staff, pet friendly, and incredible views! Saw a bear this morning in the parking lot. Rather an exciting experience. Watched several YouTube videos before we left. Their opinions almost scared me out of staying. I am so glad that we decided...

Very happy with our choice of hotels. Clean, friendly staff, pet friendly, and incredible views! Saw a bear this morning in the parking lot. Rather an exciting experience. Watched several YouTube videos before we left. Their opinions almost scared me out of staying. I am so glad that we decided not to change hotels. Will definitely stay here again.

We were greeted at check-in and check-out by Ronnie he was helpful and informative and made our stay even better. Due to a family emergency we had to cut our stay short and Ronnie was kind and understanding and made it easy for us at checkout so we can focus...

We were greeted at check-in and check-out by Ronnie he was helpful and informative and made our stay even better. Due to a family emergency we had to cut our stay short and Ronnie was kind and understanding and made it easy for us at checkout so we can focus on our family. The hotel is beautiful and clean. We can’t wait to be back.