The Eliza Jane

My wife snd i stayed at this hotel for 4 nights. These 4 nights were perfect. The room was clean and well appointed. The staff were helpful and warm. Your surroundings within the hotel are 1st class. The hotel was perfectly situated for everything we wanted to do in New...

My wife snd i stayed at this hotel for 4 nights. These 4 nights were perfect. The room was clean and well appointed. The staff were helpful and warm. Your surroundings within the hotel are 1st class. The hotel was perfectly situated for everything we wanted to do in New Orleans . To top it off there is the best place for breakfast on the same street, Ruby Slipper

One of the most stylish hotels I’ve ever visited . Luxurious suite, beautiful bar and stunning library. Whoever designed this hotel has created a haven of elegance and sophistication. Fitz the concierge is a living legend, his intimate knowledge of the city is awesome! Devlin and Stephen were brilliantly attentive...

One of the most stylish hotels I’ve ever visited . Luxurious suite, beautiful bar and stunning library. Whoever designed this hotel has created a haven of elegance and sophistication. Fitz the concierge is a living legend, his intimate knowledge of the city is awesome! Devlin and Stephen were brilliantly attentive in their breakfast / brunch service. And Michael the Managing Director took time to meet and greet us personally and talk to us regularly during our stay. Highly recommended!

Stayed for four nights and received an unauthorised charge for an additional night (despite having checked out at 7am that morning). This was over two weeks ago and we are struggling to get any kind of response from the hotel. We have provided uber receipts and flight information to prove...

Stayed for four nights and received an unauthorised charge for an additional night (despite having checked out at 7am that morning). This was over two weeks ago and we are struggling to get any kind of response from the hotel. We have provided uber receipts and flight information to prove that we left the hotel when expected, but I’m now concerned we won’t see that money again. The stay itself was great, a little noisy on the ground floor but we could have asked to be moved, so that’s on us. As much as I liked the hotel and left thinking I would return, it’s something I wouldn’t consider now. As the days pass it’s feeling more like fraudulent activity rather than an error due to the lack of response and constant chasing.

This has been the worst experience with a hotel I have ever had. There is very clearly someone, or even multiple employees, within this hotel that are participating in fraudulent activity. I stayed here for six night with my husband and after we got back home I received an email...

This has been the worst experience with a hotel I have ever had. There is very clearly someone, or even multiple employees, within this hotel that are participating in fraudulent activity. I stayed here for six night with my husband and after we got back home I received an email from one of the managers stating that our stay had not actually been payed for. At no point during our check in, nor the entire six nights we were there, had this been brought to our attention. I reached out to the airline company that I bought our airline/hotel package from, and they stated that this simply wasn’t the case. They reached out to the hotel themselves and stated I wouldn’t be charged and that everything had been payed in full for several months prior. It’s been over two weeks now and they have charged my card for an additional $2,000! I, again, contacted the hotel and have received no response. The airline company reached out two weeks ago, and has yet to receive a response from them. Additionally, I have tried to contact the sender of the original email and it’s stating that emails cannot be received, and the email is no longer monitored. Despite multiple attempts, no one has contacted me back. Also, after more thoroughly going through these reviews, it’s very clear that stealing from their customers and fraudulent charges to unsuspecting patrons seem to be a big issue for this hotel. I wish I did a better job at reading these reviews before I booked! In conclusion; if you want to pay double for your trip, then by all means book this hotel!