Sugar Bay Barbados

Having paid €6,300 for 7 nights All Inclusuve ( exc flights) I expected a high standard of hotel. The food in the main Reef restaurant was never hot. All Inc did not include wine in your room (unless you spoke to a manager). The staff were a mixed bag in...

Having paid €6,300 for 7 nights All Inclusuve ( exc flights) I expected a high standard of hotel. The food in the main Reef restaurant was never hot. All Inc did not include wine in your room (unless you spoke to a manager). The staff were a mixed bag in terms of service, some very good and some very bad. Often no wine glasses in the restaurant unless you accepted plastic. If you sat outside to eat you were bombarded by pigeons which were always on the tables. No one cared, it was the norm. On a positive note the one meal we were allowed in the Umi restaurant was excellent and the staff superb, whoever trained them should take over the main restaurant. Not a patch on Sandals and it was more expensive.

This is one of the best hotels we have stayed in. From the moment we arrived we were made to feel very welcome. All staff were very friendly and helpful, always had a cheery hello and how are you. Food at this hotel is amazing in all restaurants, always plenty...

This is one of the best hotels we have stayed in. From the moment we arrived we were made to feel very welcome. All staff were very friendly and helpful, always had a cheery hello and how are you. Food at this hotel is amazing in all restaurants, always plenty to choose from and very good quality. Beach is lovely with plenty of beds and umbrellas and lovely to have water sports equipment too! Pool area is again lovely with great swim up bar with never ending list of cocktails. Bedrooms are very clean but we do wish we had booked sea view rooms for that very special view. Location is also great, in walking distance to many places including Bridgetown but if you don’t want to walk Reggae bus is great experience! We also hired a car to see this beautiful island, all arranged by reception. We would like to say a very big thanks to the Manager and all staff at Sugar Bay for making our holiday very special!

Rockstar staff! First and foremost . I have too many or name all to personalize this review.The professional intelligent manner I was treated for a couples getaway should be a business model for the hospitality industry. A joy to be here. I will say many of the reviews here are...

Rockstar staff! First and foremost . I have too many or name all to personalize this review.The professional intelligent manner I was treated for a couples getaway should be a business model for the hospitality industry. A joy to be here. I will say many of the reviews here are accurate plus and minus, need improvement . I will not duplicate. To be forewarned , they allow people to smoke and vape on beach and bar areas. No designated smoking area. I more am saddened that guests choose to be filthy and leave butts where their human butts should be. Owner , since there are rules and fines for other things which I can agree with , be brave and reinvent an example of health, not entitlement. No smoking etc in public areas unless designated or fine guests for harming the environment.Likewise , guests should hopefully read this review and also pick up their drink glasses, or better yet change to none or eco friendly. I would come back here again in a flash and likely will , it is pleasant quiet beach to relax. Employees, thank you for my wonderful stay .

The Sugar Bay hotel is a beautifully laid out resort of a relaxed boutique style with very friendly and helpful staff. It is situated directly on a small beach with beautiful sand and turquoise waters. They have placed a series of rocks to act as a barrier against the larger...

The Sugar Bay hotel is a beautifully laid out resort of a relaxed boutique style with very friendly and helpful staff. It is situated directly on a small beach with beautiful sand and turquoise waters. They have placed a series of rocks to act as a barrier against the larger waves of the Atlantic therefore creating a small lagoon of quieter waters safe to swim in. We enjoyed quite strong breeze at times which was beneficial as it was hot. The main thing we loved was the quality and range of food options at meal times. I am a piscetarian but at home normally eat vegetarian even vegan. There was plenty of new options especially lunch and dinner to try so never got bored. They had almond milk at breakfast with granola fruit along with all the cooked options although would have loved to see plain or plant based yogurt as an option. For vegetarians at meal times, there was always fresh vegetables which were beautifully cooked and usually a vegetable curry. We were very happy to eat there every evening as in other hotels we have become bored with the buffet options, not here. The waiters and waitresses were always pleased to see you which makes for a very pleasant stay. A special mention for the Sizzle restaurant and waitress and waiters Niki, Christian, Javan*, Seth*, Ashanti. They were most welcome and friendly even offering to take a photo of us together. The food was delicious and generous portions. My husband had an 8oz steak which was huge and very tasty. I had the red snapper with plantain it was superb. I also squeezed in a dessert chocolate lava a small pudding type sponge very lovely. Thank you for a superb holiday.

Sugar Bay is a lovely boutique all inclusive hotel on a really nice beach which has wind breakers in the sea to protect from large waves in the windy weather, safe for families. Food & drink on offer was of a good standard. The signature room was very roomy for...

Sugar Bay is a lovely boutique all inclusive hotel on a really nice beach which has wind breakers in the sea to protect from large waves in the windy weather, safe for families. Food & drink on offer was of a good standard. The signature room was very roomy for 2 people with plenty of storage & good shower rooms. Staff are extremely friendly, professional, kind & helpful. Nice to have the ala carte restaurants available.

The people were the best part ! Natasha and Kay were our favorites at Umi ❤️ We booked an oceanfront room which overlooked the outdoor bar so we could see the nightly entertainment from our balcony!! Trinity was our favorite singer. The hanging chair on the balcony was comfy and...

The people were the best part ! Natasha and Kay were our favorites at Umi ❤️ We booked an oceanfront room which overlooked the outdoor bar so we could see the nightly entertainment from our balcony!! Trinity was our favorite singer. The hanging chair on the balcony was comfy and the rack to hang bathing suits was very useful. The bedroom and living room/dining room areas were quite large which we loved but the bed was hard and the couch could use a good cleaning. Lots of hangers, a mini fridge and a safe were nice to have. The air conditioners worked great but as they blow right down onto the bed and couch we lowered the temp and actually turned one off here and there. The Housekeeping staff were awesome! I called asking for more towels and they arrived so fast. We actually liked how rough the beach gets for the waves but I didn’t like all the rocks at the shoreline. I found a few spots where it was softer so we tried to sit near there. I think the sand could’ve been cleaner too, kept stepping on twigs and rocks. My complaint was having to run down to the beach before 7am to get loungers in the front row. The guys at the towel shack put up umbrellas once you secure your chairs. Our first few days we sat further back but by midday the people in front of us had dragged 15 chairs into a small space so I could barely see the water. Colin’s bar had wonderful bartenders and the best tasting drinks there. The pool loungers were comfortable but the fabric could use a good cleaning. They leave you extra towels though. Chairs at the pool are saved and fill up early too. We loved the buffet for breakfast and Umi & Sizzle were great for dinner too! The food was pretty good overall.

We absolutely loved our stay at the Sugar Bay, Barbados. We stayed in room 124 which was on the ground floor facing the pool. The room was spacious with 2 beds pushed together to make a large bed. There is also air-conditioning, a large Tv and a safe. Plenty of...

We absolutely loved our stay at the Sugar Bay, Barbados. We stayed in room 124 which was on the ground floor facing the pool. The room was spacious with 2 beds pushed together to make a large bed. There is also air-conditioning, a large Tv and a safe. Plenty of coathangers and shelfspace for clothes which was lovely. The bathroom is a fair size and has a lovely shower with lovely white stuff toiletries provided. The food is excellent. The buffet selection at the Reef Restaurant was smaller than we are used to but the food is so delicious that we tried every dish and there was nothing that we didn't like. There is a cooking station that offers cooked Meats, pasta and eggs at breakfast. They had peanut butter which i love and an ice cream machine which was a lovely treat. You can also book the 2 specialty restaurants through reception. The lovely lady on reception made our reservations as part of the check in process. Umi (oriental) and Sizzle (steak) were lovely and made a change from the buffet. The watersports staff are really helpful arranging the umbrellas on the beach. We used the snorkeling equipment a few times and saw plenty of fish. They also provide taster sessions. The Sugar Bay provides entertainment in the evening which we enjoyed. The pool bar and beach bar provided a wide selection of drinks and cocktails. I have seen previous reviews stating that drinks were watered down but this was definitely not our experience. We had no issues getting sunbeds and the sunbeds round the pool were very comfy and the hotel provided an additional towel. The hotel provides a number of activities per day. We did a few such as the swimming racehorses and Oistins. This was great because we didn't have to worry about arranging things ourselves. The resort is also well located a short walk from Bridgetown. We would thoroughly recommend Sugar Bay and we would happily return.

Sugar Bay exceeded my expectations by far!! It was our honeymoon and the best trip of our lives. I'd recommend ground floor for best beach access. The room was stunning, bright and super clean! I've never met a more kind, helpful, polite and courteous team of staff in my life....

Sugar Bay exceeded my expectations by far!! It was our honeymoon and the best trip of our lives. I'd recommend ground floor for best beach access. The room was stunning, bright and super clean! I've never met a more kind, helpful, polite and courteous team of staff in my life. The food, THE FOOD was incredible!! Lots of options, we don't eat red meat and we're able to fill up with healthy and filling options every meal. We don't drink alcohol, and we were very surprised and happy with the mocktail lists at every bar. We stayed on the resort a lot and made time for sun and swimming (the water is stunning and the sand is like powdered sugar), but we also walked every day at least once off resort and the area was safe, with friendly people everywhere and lots to see around. Only regret is not staying longer, but I know we will be back. I'll be recommending Sugar Bay forever. Can't wait to go again.

The hotel is on a small beach with sheltered swimming- when the wind got up neighbouring beaches had red flags, but this didn't. The resort is small enough to feel intimate, but large enough to have all the facilities one could want. No problems getting sundowners on the beach. The...

The hotel is on a small beach with sheltered swimming- when the wind got up neighbouring beaches had red flags, but this didn't. The resort is small enough to feel intimate, but large enough to have all the facilities one could want. No problems getting sundowners on the beach. The south coast location makes it convenient for visiting Bridgetown (bus stop right outside the hotel) and other Barbados attractions. The food was good for an all-inclusive resort, with plenty of variety from day to day, and great cocktails. The two waiter service restaurants made for a nice change as well. Our room was small, but we expected that as we had booked a standard garden view room. The air con was not adjustable - only on or off - which was a little uncomfortable. Another minor irritation was the lack of accessible power points for charging phones and other devices. Also, I dislike open fronted storage space, but a lot of hotels seem to have this now. Previous reviews refer to rooms being "tired", and certainly there were chipped tiles in the shower, and the terrace furniture had seen better days, but everything was spotlessly clean. The stars of the show were the staff, who were unfailingly polite, cheerful and helpful. If we were disappointed by anything, it was the pool, which was small, shallow, and not really pleasant to swim in unless you were a small child. However, the ocean made up for that! Evening entertainment was a bit variable in quality. However, it didn't continue too late, so peace and quiet after 10pm. Overall, a relaxed family friendly resort offering good value for money. Would go back. (There were a lot of repeat customers there.)

This was our second visit to Sugar Bay - the previous one being in 2018, and I have to say that it was as good if not better this time. The hotel is located only about 10' drive from Bridgetown, and its literally right on the beach. On arrival we...

This was our second visit to Sugar Bay - the previous one being in 2018, and I have to say that it was as good if not better this time. The hotel is located only about 10' drive from Bridgetown, and its literally right on the beach. On arrival we were treated to a lovely Rum Punch and our room was ready for us. We had a sea-view room on the first floor which was lovely and was serviced daily. It had a coffee machine, fridge as well as a safe. There are several restaurants - The Reef, Colins Bar, Umi and Sizzle. Umi and Sizzle are the speciality restaurants (Japanese and Steak House respectively) - and these need to be booked beforehand. I'd recommend booking these with the concierge when you first arrive. Colin's Bar is located on the beach, and I'd look at this more as a snack bar - but the food is lovely. The main restaurant is The Reef. It's self service (all the others are waited service); the food is varied and the quality excellent. Eating out in Barbados is not cheap - and this was one of the main reasons that we chose this hotel again - the choice and quality of food is excellent. The Reef chooses a nightly theme for its dinner dishes - so one night could be from a British menu , then the next night it's from a Mediterranean menu and one from a Barbados menu etc. There are several bars - one at Colin's Bar, the main cocktail bar which is just outside The Reef and the Lazy Mongoose. We never went to the Mongoose as we found that we didn't need to drink after the cocktail bar closed (at 23:00). I think the Lazy Mongoose closes at 01:00. (Too late for us!!.) We found the service to be very good although sometimes the bar staff would put a bit too much mixer in the spirits so you may need to ask them to go easy on the tonic!! The staff are excellent and always have a smile for you. Too many to name here, but without exception we found them all to be extremely helpful and more than willing to go above and beyond to help. The nightly entertainment was pretty good - the best being an all girl trio called Virgo - who we remembered from out first visit. Strangely enough, quite a few of the other acts just couldn't stop covering Bob Marley - but when it's the same songs it does become a bit much. The hotel is about 15' walk from Pebbles Beach - so if you want to go and see the horses training in the sea, you'll need to be at the beach for around 06:15. If you want to walk towards Rockley Beach then I'd recommend walking over the beach and use the boardwalk. The boardwalk has the advantage of having some bars and restaurants on it, so you can stop for a drink or snack. However, if you are planning on using the pavements - I would strongly recommend taking great care, as we saw several holes in the pavement that someone could easily walk into. Hence, at night, if we needed to leave the hotel, we took a taxi. If you do want to walk outside at night, please take a torch or at least use your phone. Some recommendations for eating out - yes, did eat out a few times to break things up. For a special meal we went to Tides (that's a taxi ride) and for breakfast we went to the Art Splash Cafe which is opposite the bandstand on the boardwalk. All in all, we had a superb time on the island and we would thoroughly recommend this hotel.

We went to Sugar Bay as we was eloping to get married in Barbados. From start to finish of our holiday it was all perfect, staff are so friendly, so welcoming, staff cannot do enough for you. We loved every minute of the holiday and we already cannot wait to...

We went to Sugar Bay as we was eloping to get married in Barbados. From start to finish of our holiday it was all perfect, staff are so friendly, so welcoming, staff cannot do enough for you. We loved every minute of the holiday and we already cannot wait to go back, the hotel is such a nice size, big enough to enjoy and do your own thing but also small enough to feel welcomed and a part of the hotel. The food was amazing every day and night in the all inclusive, the additional restaurants included was AMAZING! The steak restaurant was lovely and so was the Thai, we particularly enjoyed the steak restaurant! The staff was lovely on our wedding day they were so happy for us and nearly everyone acknowledged it was our wedding day it was lovely! Everyone was so friendly, we already can’t wait to return and cannot thank the hotel and staff enough for such a lovely first time visit to Barbados

Just returned from our third time at wonderful Sugar Bay and as before never disappointed. We had requested our favourite room which the staff supplied with no trouble. It would be unfair to name staff that went the extra mile as everyone of them were fantastic! The young lady who...

Just returned from our third time at wonderful Sugar Bay and as before never disappointed. We had requested our favourite room which the staff supplied with no trouble. It would be unfair to name staff that went the extra mile as everyone of them were fantastic! The young lady who cleaned the central toilet always had a brilliant smile on her face and she was infectious. Since our last trip in 2020 the buffet and bar area have been improved greatly. The choice of food is amazing and is always topped up as us hungry tourist devour it. Sizzle, Colin’s and Umi a lovely change of venue. Having been in the customer service industry I have to commend you Sugar Bay on your training of staff , sitting by the pool and watching them all going to their shift, everyone greeting you with a smile and greeting, well done. Thank you Sugar Bay for yet another wonderful hoilday

We always to a tropical trip in February. This was our first time in Barbados. I was skeptical about staying at an all inclusive since previous ones have been lackluster. This one,however, blew us away! From the excellent food and wine selections, super friendly and attentive staff and gorgeous setting...

We always to a tropical trip in February. This was our first time in Barbados. I was skeptical about staying at an all inclusive since previous ones have been lackluster. This one,however, blew us away! From the excellent food and wine selections, super friendly and attentive staff and gorgeous setting right next to the ocean. Only negative is that the beds are hard, and the kids can get a little loud at the pool, but there was a ton of space to get away from the noise, and the bed situation could be fixed with a travel topper. Would highly recommended this resort to others who just need some r&r. The nightly entertainment was also excellent!

We booked this hotel after reading the reviews, it is a 4 star hotel and almost makes those 4 stars, but not quite. The location is gorgeous and during the first week the food in the buffet was very good, what let it down was the attitude of some of...

We booked this hotel after reading the reviews, it is a 4 star hotel and almost makes those 4 stars, but not quite. The location is gorgeous and during the first week the food in the buffet was very good, what let it down was the attitude of some of the staff, it is almost like they resent the job they are doing,plus the attention to detail is poor. Our room smelled awful and had mould in the corner near the aircon unit. In the second week it got much busier and the service levels and food quality went down. If you are thinking of going here don’t go when busy and don’t expect good service. Nice place but we would not return.

This resort exceeded our expectations in every way from greeting us at check in to leaving the last day. We have traveled to many different locations in the Caribbean and also other resorts in different countries. This is definitely a new favorite, it’s not too big but the perfect sized...

This resort exceeded our expectations in every way from greeting us at check in to leaving the last day. We have traveled to many different locations in the Caribbean and also other resorts in different countries. This is definitely a new favorite, it’s not too big but the perfect sized resort that is able to keep an intimate experience in every way. Our first night the AC wasn’t cooling and Shanique went above and beyond to please us. I could tell she was very busy but took the time to walk me to a new suite for my approval. She smiled the entire time until it met our satisfaction. Just Wow, I wish every person we dealt with while traveling was this professional. The entire staff at front desk was also this way. This resort is very clean from the outside area gardens, the beach area, pools and all public places; absolutely beautiful. The food; we couldn’t believe how good every meal was. The reef dinning is buffet style but the flavor and selections are like made to order with different selections each day. The staff at the Reef restaurant worked so hard for everyone and also always friendly with a contagious smile. Nicholi stood out at the Reef. He knew the menu to a ‘T’ and every day we would ask him in passing while we sat at the Reef bar and he would explain what the choices were. He became a friend to our group. He always acknowledged us and made us feel special. Helene, Joane and all the guys at the Reef Bar saw us probably more than anyone!😀 They would take the time to make each of our drinks to our liking and even understood what we were wanting and make it happen. They introduced us to new drinks and they truly were very meticulous. The water sports team that handled the beach area worked hard, keeping the beach combed and chairs in order and always checked on us to see if we needed umbrellas each morning. They also greeted us throughout the day with a smile to see if we needed anything. To sum it up, Sugarbay Resort is a top notch destination that we are already looking for the next trip back!

The staff at Sugar Bay make this wonderful resort even better. They are friendly and kind. We are older and they were always looking out for us making sure we had everything we needed. The food is fantastic, every cocktail is made with care, the a la carte restaurants are...

The staff at Sugar Bay make this wonderful resort even better. They are friendly and kind. We are older and they were always looking out for us making sure we had everything we needed. The food is fantastic, every cocktail is made with care, the a la carte restaurants are 5 star. The beach is suitable for non-swimmers, easy to get in and out of, fairly calm thanks to the breakwater. We love that there is no music on the beach, just the relaxing sounds of nature. You can get a chair and umbrella on the beach any time of day, no need to get up at the crack of dawn. This was our second time and we can't wait to go back.

Very friendly staff. Great variety of food and dining experiences. Rooms and resort very clean. Well placed for local visits to Garrison UNESCO World Heritage Site and to see the swimming horses at Pebbles Beach. Just a great vibe and feel to the resort.

We had a wonderful week at Sugar Bay. The staff was superb, very friendly and will honor any requests! Beautiful property and beach. Just a little rocky, nothing you can’t step around. Staff brought out umbrellas so you don’t bake in the sun! The Reef buffet had plenty of options...

We had a wonderful week at Sugar Bay. The staff was superb, very friendly and will honor any requests! Beautiful property and beach. Just a little rocky, nothing you can’t step around. Staff brought out umbrellas so you don’t bake in the sun! The Reef buffet had plenty of options and a different theme nightly. Also went to the Collin’s snack shack for lunch. Had burgers and hotdogs and fries for a change. Ate at Sizzle steakhouse one night and the steaks were delicious!! Loved the nightly entertainment, super singers and 2 nights had dancers and fire eaters! All around wonderful vacation would definitely recommend!!!!

Overall very good …colleagues , food & cocktails were excellent ….beach and location was Fab , I would recommend however a few watch outs & Feedback 1. Us & I noticed a couple of customers complaining about there Room …we ordered a suite & originally was given a Room overlooking...

Overall very good …colleagues , food & cocktails were excellent ….beach and location was Fab , I would recommend however a few watch outs & Feedback 1. Us & I noticed a couple of customers complaining about there Room …we ordered a suite & originally was given a Room overlooking the kids playground & behind Colin snack bar were there was an extractor fan & smells off chips /burgers also the lounge was half the size it’s ment to be ..we complained immediately & a better Room. 2. Been to lots off AI and they leave drinks in the fridge …here only if you ask each day & wine has to be asked for at the desk …should be stocked up . 3. The Lazy mongoose was to far away & always dead …also advertised imported beer but there wasn’t any However Overall it’s a great hotel & would Recommend