Sofitel Legend Metropole Hanoi

Stayed here for two nights. Excellent room, bed and pillows. Nice and quiet too. Very convenient location a staff very helpful to organise restaurants and whatever else is needed. Breakfast was ok albeit a bit pricey but was to be expected. All over ok.

This lovely old hotel is situated in the French Quarter in Hanoi. Staff are excellent at their jobs and very friendly. Our room on the 1st floor had a small seating area outside in a courtyard that serviced around 10 rooms. Very private. The room itself had a queen size...

This lovely old hotel is situated in the French Quarter in Hanoi. Staff are excellent at their jobs and very friendly. Our room on the 1st floor had a small seating area outside in a courtyard that serviced around 10 rooms. Very private. The room itself had a queen size bed (felt more like a king size to me), desk, comfy chair, wardrobe (with two gorgeous silk robes) , side tables, tv, cabinet and mini bar, and a spacious bathroom. All beautifully appointed. The hotel has a number of eating venues from Michelin star-rated to a poolside bar. I had a drink at the poolside bar and the staff were again excellent. As was my cocktail. We also ate at the Spice Garden (separate review) which served Asian food that was top notch and with the best service we've experienced in a number of years. This space was also used for the buffet breakfast which had a great range from Vietnamese to Western food. An all around great place to stay. Recommended.

This is a famous landmark and very much a popular hotel for tourists. We found everything very professional and of the expected quality. However it is slightly victim to its fame. 2 of the 3 mornings our preferred area for breakfast(on the opera side) could not accommodate us as a...

This is a famous landmark and very much a popular hotel for tourists. We found everything very professional and of the expected quality. However it is slightly victim to its fame. 2 of the 3 mornings our preferred area for breakfast(on the opera side) could not accommodate us as a couple, presumably due to the number of commercial groups using the property (meeting rooms were adjacent to this location) and the alternative breakfast location was rather chaotic with a less personable service a consequence. Compared to the other locations we have stayed on our visit to Vietnam so far I would say this was the least impactful in terms of friendliness / personality whilst never less than very good and (of course) handily located.

Our stay at the Sofitel Legend Metropole Hotel in Hanoi, Vietnam, in February 2025 was truly legendary—as the name promises. We spent our final night in Vietnam at this extraordinary hotel, and I can only express one regret: that we didn’t stay for two nights! From start to finish, every...

Our stay at the Sofitel Legend Metropole Hotel in Hanoi, Vietnam, in February 2025 was truly legendary—as the name promises. We spent our final night in Vietnam at this extraordinary hotel, and I can only express one regret: that we didn’t stay for two nights! From start to finish, every moment was a testament to the height of luxury. Upon arrival, we were greeted by heightened security—New Zealand’s Prime Minister was staying at the hotel at the time, which speaks volumes about the caliber of this place. Presidents and world leaders frequent the Metropole, and it’s easy to see why. We were guided to the correct check-in desk, as the hotel has two sides: the newer Heritage side, built in the 90s, and the historic Opera side. To our surprise and delight, we were informed that we were the “Guests of the Day.” This unexpected honor came with champagne, a bouquet of roses, a room upgrade, and access to the exclusive club lounge, which includes tea and cocktail hours. As we made our way to our room, I was absolutely in awe. The decor was stunning, blending the hotel’s rich history with modern luxury. Once in our room, we were greeted with more treats as I took in the grandness of the room. I was particularly excited about the clawfoot bathtub, and even more thrilled to see they had provided bath salts for the ultimate indulgence. After settling in, I took advantage of the afternoon High-Tea, which was an experience in itself. The selection of small bites, sweets, and the loose leaf jasmine tea was divine. It was the perfect way to relax and enjoy the elegant atmosphere of the hotel. After tea, we joined a private tour of the hotel, which included a visit to the bomb shelters. The history of the Metropole, particularly its role during the Vietnam War, is fascinating. It was a humbling experience to walk through the historic halls and hear the stories that have shaped this legendary hotel. Following the tour, my husband and I returned to the club lounge for cocktail hour. The service was exceptional, and the drinks were top-notch. Later, we met up with friends at the Bamboo Bar by the pool, where we spent the evening reminiscing about our two-week journey through Vietnam. The chilly night air was no match for the quick response of the staff, who promptly brought us blankets to keep warm. We savored cocktails, enjoyed delicious food, and shared unforgettable memories. One thing we regret not doing was enjoying the heated pool, which was set to a perfect 79°F. Instead, I opted for a private bath back in our room, but the pool will definitely be on our list for next time. In summary, staying at the Sofitel Legend Metropole was like living a dream. The impeccable service, luxurious amenities, rich history, and attention to detail made it the perfect way to end our time in Vietnam. I truly felt like a star, and this experience will forever be a highlight of our travels. If you want to indulge in the finest luxury Hanoi has to offer, this is the place to stay.

Beautiful hotel! An oasis in the bustling city of Hanoi. Highly recommend it! Breakfast is delicious with a large spread and made to order eggs. Pool is lovely and staff is exceedingly accommodating. Very easy to walk around and offers everything you could want.

Super stylish excellent service hotel. An old money old fashioned style hotel in the best part of Hanoi. Excellent service Great food and very rich breakfast. Stylish cafe and dining in the hotel. Rooms are well equipped though small We certainly recommend!

We thoroughly enjoyed our 3 night stay at this classic gem of a hotel. It is steeped in history dating back nearly 125 years and yet the rooms are updated and have all the modern conveniences. Our stay here was booked through a National Geographic tour and included an all...

We thoroughly enjoyed our 3 night stay at this classic gem of a hotel. It is steeped in history dating back nearly 125 years and yet the rooms are updated and have all the modern conveniences. Our stay here was booked through a National Geographic tour and included an all you can eat breakfast in the iconic Conservatory dining room adjacent to the pool in the courtyard. Service at the hotel was unfailingly attentive and polite throughout our stay. No complaints from our tour group. The hotel is well located within walking distance of multiple attractions, art stores and fine restaurants in Hanoi. You may even want to include a neighborhood Rickshaw ride experience available nearby .

Stayed 6 nights here in opera wing Room lovely, sheets and pillows perfect This is an older hotel so don’t think fancy pods and smart lighting. Bath with shower, so beware if mobility issues Gym fabulous although husband could use sauna after workout but not females as didn’t have access...

Stayed 6 nights here in opera wing Room lovely, sheets and pillows perfect This is an older hotel so don’t think fancy pods and smart lighting. Bath with shower, so beware if mobility issues Gym fabulous although husband could use sauna after workout but not females as didn’t have access till 10 am. This needs to be addressed. Bunker tour insightful and worth booking We didn’t eat here as so many bars and eating places near by. We felt the youngest in hotel at 60, lots of older Americans on big tours was the only downside, made the foyer feel like a bus stop Stay here if you want history, pool and gym, not if your a hipster at heart

Really nice hotel however breakfast service was a problem. Great location, nice sized comfortable room that overlooked the garden. Really helpful and friendly staff and very easy to walk to the local attractions. Had a great bar with a happy hour between 4 - 7 pm. The only criticism I...

Really nice hotel however breakfast service was a problem. Great location, nice sized comfortable room that overlooked the garden. Really helpful and friendly staff and very easy to walk to the local attractions. Had a great bar with a happy hour between 4 - 7 pm. The only criticism I have is on the day we needed to leave early, we went to breakfast at 7:15 to be told that it was fully booked and we should come back on 1 hour. Problem being we were leaving at 8:30 so not able to have breakfast.

Special Occasion and Impressive Service We visited this hotel for Christmas to celebrate a special occasion. From arrival to departure, we were deeply impressed by the staff’s attentive care and professional service.
The Club Lounge greeted us with a bouquet of flowers and congratulatory wishes, making our special day even more...

Special Occasion and Impressive Service We visited this hotel for Christmas to celebrate a special occasion. From arrival to departure, we were deeply impressed by the staff’s attentive care and professional service.
The Club Lounge greeted us with a bouquet of flowers and congratulatory wishes, making our special day even more meaningful.
Unfortunately, my companion and I were not feeling well and had to rest in our room. Despite this not being the hotel’s fault, the staff continuously checked on our condition until check-out. We were impressed that all employees shared information about our situation and showed genuine concern. 1. Kindness at Bamboo Bar: Even after check-out, the staff at the Bamboo Bar were exceptionally kind and attentive. 2. Long’s Dedicated Assistance: When leaving for the airport, due to a taxi driver’s mistake, our cab arrived about 100m away from the hotel. Long, a staff member, carried our heavy luggage in both hands to that location and loaded it into the trunk. He also inquired about our health condition. I’ve visited many hotels worldwide, but Long’s dedicated service remains memorable even a month later. I hope the hotel management properly recognizes these outstanding employees. The service at this hotel went beyond mere professionalism, showing genuine care and consideration, which made my travel experience truly special. - Guest on December 24, 2024 : Jaewon Lee 크리스마스에 기념일을 맞아 이 호텔을 방문했습니다. 도착부터 떠나는 순간까지 직원들의 세심한 배려와 전문적인 서비스에 깊은 인상을 받았습니다.
클럽 라운지에서는 꽃다발과 함께 축하 인사를 건네주어 특별한 날을 더욱 뜻깊게 만들어주었습니다.
불행히도 동행인과 제가 컨디션이 좋지 않아 방에서 쉬어야 했습니다. 호텔 측의 잘못이 아님에도 불구하고, 체크아웃 때까지 지속적으로 상태를 확인해 주셨고 모든 직원이 이 상황을 공유하며 신경 써 주신 점이 인상적이었습니다. 1. 뱀부 바의 친절함: 체크아웃 후에도 뱀부 바 직원들의 서비스가 매우 친절했습니다. 2. 롱(Long) 직원의 헌신적인 도움: 공항으로 떠날 때, 택시 기사의 실수로 호텔에서 100m 떨어진 곳에 택시가 도착했습니다. 롱 직원은 무거운 짐을 양손 가득 들고 그곳까지 이동해 트렁크에 실어주셨습니다. 또한 저희의 건강 상태까지 확인해 주셨습니다. 전 세계 여러 호텔을 방문해 보았지만, 특히 롱 직원의 헌신적인 서비스는 한 달이 지난 지금까지도 잊히지 않습니다. 호텔 측에서 이런 훌륭한 직원들을 적절히 칭찬해 주셨으면 좋겠습니다. 이 호텔의 서비스는 단순히 업무적인 차원을 넘어 진정한 관심과 배려를 보여주었으며, 이는 제 여행 경험을 한층 더 특별하게 만들어 주었습니다.

We had an amazing stay at the Sofitel Legend Metropole Hotel in Hanoi. From the moment we arrived, the check-in process was quick and welcoming, and our room was super comfortable. Since we were celebrating my husband’s birthday, the hotel surprised us with a sweet gesture, some delicious macarons waiting...

We had an amazing stay at the Sofitel Legend Metropole Hotel in Hanoi. From the moment we arrived, the check-in process was quick and welcoming, and our room was super comfortable. Since we were celebrating my husband’s birthday, the hotel surprised us with a sweet gesture, some delicious macarons waiting for us in the room, which was such a nice touch. The Christmas decorations were beautiful, with huge Christmas trees and so many little festive details all around the hotel, it really felt magical. Breakfast was a highlight for me, especially the pho soup, which was just delicious. The staff, both at breakfast and throughout the hotel, were so kind and attentive. I also have to mention that I loved the toiletries in the room, they were so luxurious! The hotel’s location is perfect, makes it easy to explore Hanoi. Overall, we had a wonderful time and would absolutely stay here again!

The hotel is outstanding and beautiful and the staff is superb but we want to single out Linh and Trang specifically for their kindness and hospitality He tour of the bunker is not to be missed and also the walk through history in the old way wing John and Jeannine

Built in 1901 by the French and since then most probably the most elegant and luxurious hotel in the country. They still say "bonjour" when you enter.. The rooms are superb, the service immaculate, the restaurants and bars excellent as well as beautifully decorated. The pool and adjoining spa (massage)...

Built in 1901 by the French and since then most probably the most elegant and luxurious hotel in the country. They still say "bonjour" when you enter.. The rooms are superb, the service immaculate, the restaurants and bars excellent as well as beautifully decorated. The pool and adjoining spa (massage) definitely worth taking advantage of. We shall definitely return if/when we visit Hanoi again!

What a magnificently renovated and maintained hotel. Staff are ultra friendly and we found Giselle very helpful. Room was spacious and well appointed with perhaps a chair or two more than required. Bathroom was huge and well appointed. The bars were also top shelf as were the restaurants with a...

What a magnificently renovated and maintained hotel. Staff are ultra friendly and we found Giselle very helpful. Room was spacious and well appointed with perhaps a chair or two more than required. Bathroom was huge and well appointed. The bars were also top shelf as were the restaurants with a Michelin thrown in for good measure. Gym well equiped and super large outdoor pool. The bunker tour beneath the hotel was very interesting. It is located in an area in which you can walk to many interesting features such as train street. Not cheap but definitely value for money. We will stay there again.

We arrived in Hanoi on the overnight Vietnam airlines direct flight from London Heathrow and took a cab from Noi Bai airport to breakfast at the Metropole. The buffet breakfast gave us our first taste of a delicious noodle and beef soup, Pho, in addition to smoked tuna, seabass and...

We arrived in Hanoi on the overnight Vietnam airlines direct flight from London Heathrow and took a cab from Noi Bai airport to breakfast at the Metropole. The buffet breakfast gave us our first taste of a delicious noodle and beef soup, Pho, in addition to smoked tuna, seabass and salmon. There is a chef on hand to cook eggs any way you want them, in addition to delicious pastry, eggs and bacon. The table service was attentive and welcoming. This was a wonderful introduction to Hanoi. Though a touch on the pricy side, you get what you pay for. The experience of sitting by the pool, crisp table linen and delicious coffee was memorable for all of right reasons. Highly recommended.

This hotel is absolutely gorgeous. Location is absolutely perfect to go walk around the city. It is a bit more pricey stay in Vietnam, but it is worth every penny. I think that I never seen such of huge selection for breakfast buffet in any other restaurant.

The hotel is a lovely French colonial style hotel with decent room sizes, fresh and clean. Good location and easy to get to the Ho Hoan Kiem lake and the Opera house. A short walk to the old quarter. Staff were the least friendly of the four hotels we stayed...

The hotel is a lovely French colonial style hotel with decent room sizes, fresh and clean. Good location and easy to get to the Ho Hoan Kiem lake and the Opera house. A short walk to the old quarter. Staff were the least friendly of the four hotels we stayed in during our trip e.g. we asked to change some money and was told it was the weekend so we should use a cash machine. Eventually the front desk went to one of the many restaurants to get some currency. I asked for the Terrace Bar in English (three times), only when we asked for La Terrasse did the person at the desk offer (in English) to show us where it was. Small things but these are the things which make the difference. Nice experience but missed the personal touch we enjoyed in the other hotels (including another Accor hotel) in Vietnam.

Everything was perfect. Though we have booked a room in the Opera Wing we have been upgraded to a very stylish Heritage Wing Room. Not only the room (with a nostalgic bathtub☺️) , the hotel in general as lobby, bars and restaurants were so elegant and tasteful - we felt...

Everything was perfect. Though we have booked a room in the Opera Wing we have been upgraded to a very stylish Heritage Wing Room. Not only the room (with a nostalgic bathtub☺️) , the hotel in general as lobby, bars and restaurants were so elegant and tasteful - we felt completely comfortable during our stay. The staff was so caring and incredibly friendly - and on the other hand we had an easy conversation via whats App, eg when booking a restaurant. Even one day before my birthday I was surprised with a lovely cake - thank you for that! The location is also excellent, it takes 8 minutes to the Hoan Kiem Sea and even 5 minutes to the Opera House. Sofitel Metropole Hanoi is one of the most elegant and stylish hotels of the world - if we come back to Hanoi , we definitely book here again. What made us a little sorry: most of the guests dress inappropriately - which we find disrespectful when comparing how beautiful everything is in this place .

Excellent hotel with outstanding service. Perfectly centrally located in Vietnam, everything is in walking distance. Good breakfast, nice bar, cozy rooms. Definitely get a club floor room and dont miss out the happy hour from 5-7 with free flow drinks including champagne and a tasty buffet. Highly recommended, would come...

Excellent hotel with outstanding service. Perfectly centrally located in Vietnam, everything is in walking distance. Good breakfast, nice bar, cozy rooms. Definitely get a club floor room and dont miss out the happy hour from 5-7 with free flow drinks including champagne and a tasty buffet. Highly recommended, would come back anytime.

I recently stayed at the Sofitel Legend Metropole Hanoi for two nights for leisure, and it was a wonderful experience. The concierge provided excellent recommendations for local spots, food, and cafes - they are the best! The hotel’s historic charm and legendary status were evident throughout, especially in the "Hall...

I recently stayed at the Sofitel Legend Metropole Hanoi for two nights for leisure, and it was a wonderful experience. The concierge provided excellent recommendations for local spots, food, and cafes - they are the best! The hotel’s historic charm and legendary status were evident throughout, especially in the "Hall of Fame" showcasing notable past guests. With impeccable service and a rich history, it’s a truly memorable place to stay in Hanoi!

We had a wonderful stay at the Sofitel Metropole in Hanoi, where the finest and most attentive service meets French colonial elegance and Vietnamese heritage. We where lucky to be specially recognised to my Birthday and the Hotel made everything possible to make it a memorable experience for us, Thank...

We had a wonderful stay at the Sofitel Metropole in Hanoi, where the finest and most attentive service meets French colonial elegance and Vietnamese heritage. We where lucky to be specially recognised to my Birthday and the Hotel made everything possible to make it a memorable experience for us, Thank you

My partner and I stayed for three days while visiting Hanoi. We had a wonderful time enjoying the hotel. The spa, the swimming pool and the restaurants. All the staff were delightful and so friendly. We found the room is extremely comfortable with great service. I highly recommend staying and...

My partner and I stayed for three days while visiting Hanoi. We had a wonderful time enjoying the hotel. The spa, the swimming pool and the restaurants. All the staff were delightful and so friendly. We found the room is extremely comfortable with great service. I highly recommend staying and enjoying this classic hotel experience.

The historic wing of this hotel has to be experienced. The staff were excellent helping with every wish. Located on the french quarter of Hanoi, it is ideally placed to explore on foot or by tuk tuk and jeep! Beds extremely comfortable and food excellent.

Stay here during trip to Vietnam and Hanoi. Beautiful hotel, great service, fantastic location. Had happy hour each night at Angelina bar which was a great place. Highly recommend taking the history tour where you visit the bomb shelter and learn about the storied past .

We came here as part of a Scenic Cruises tour. We were given a complimentary upgrade which was a surprise and greatly appreciated. The room was large, clean and very impressive. The bathroom had the wow factor. There were lots of lights in the room but somehow we couldn't get...

We came here as part of a Scenic Cruises tour. We were given a complimentary upgrade which was a surprise and greatly appreciated. The room was large, clean and very impressive. The bathroom had the wow factor. There were lots of lights in the room but somehow we couldn't get it light enough. The breakfast in the Garden Room was impressive. Overall a lovely stay.

Strengths: The hotel provides high-quality service, with staff members ensuring that guests' needs are met with attentiveness and professionalism. I particularly appreciated the Majordome service, which added a personalized touch to our stay. The executive lounge team was consistently welcoming, always serving with a smile. I also enjoyed the hotel’s...

Strengths: The hotel provides high-quality service, with staff members ensuring that guests' needs are met with attentiveness and professionalism. I particularly appreciated the Majordome service, which added a personalized touch to our stay. The executive lounge team was consistently welcoming, always serving with a smile. I also enjoyed the hotel’s effort in curating the lounge library, which featured a diverse selection of books and even board games—each visit offered something new to explore. For breakfast, I preferred dining at the Vietnamese restaurant, where the staff’s warmth created a pleasant experience. Weaknesses: While the hotel carries historical significance, it has been more than a decade since its last renovation, and some facilities show signs of aging. For instance: The pool is relatively small for a hotel of this caliber. The sauna is dimly lit, with a gap in the door allowing cool air to seep in. The bathroom mirror had excess paint on the red mosaic tiles. The hotel’s fly control could be improved, as I noticed flies at the fruit stations of different restaurants during breakfast on two out of three days. Despite these minor shortcomings, the stay was enjoyable, thanks to the reliable service and thoughtfully designed amenities.

A great hotel at a premium price. Excellent service, superb 7th floor breakfasts. Very well located. Just go into it eyes-open that a drink at the bar will cost you a lot more than it will down the street. The complimentary bomb-shelter tour is well worth doing for the informative...

A great hotel at a premium price. Excellent service, superb 7th floor breakfasts. Very well located. Just go into it eyes-open that a drink at the bar will cost you a lot more than it will down the street. The complimentary bomb-shelter tour is well worth doing for the informative commentary and to capture the vibe.

Outstanding hotel, we stayed in 5 star hotels across Cambodia and Vietnam over the course of 3 weeks and Legend Metropole was one of the best, the level of service was outstanding, staff so welcoming and helpful - a special thanks for the private tour of the bunker and hotels...

Outstanding hotel, we stayed in 5 star hotels across Cambodia and Vietnam over the course of 3 weeks and Legend Metropole was one of the best, the level of service was outstanding, staff so welcoming and helpful - a special thanks for the private tour of the bunker and hotels fascinating history arranged because we were unable to join the standard time, our room was beautiful and I loved the drawn bath with fresh rose petals - breakfast was elegant and well judged and honestly if and when we return to Hanoi we wouldn’t stay anywhere else. It’s rare the hotel makes a trip to a city but in this case we loved Hanoi but the hotel made our trip extra special - many thanks to the staff who looked after us so well

Unfortunately we weren’t staying at the hotel as it was a little too highly priced for us but we do like to visit nice hotels and have a drink and a coffee which we did it’s the host is beautifully appointed with a really interesting history service was excellent and...

Unfortunately we weren’t staying at the hotel as it was a little too highly priced for us but we do like to visit nice hotels and have a drink and a coffee which we did it’s the host is beautifully appointed with a really interesting history service was excellent and friendly. It was a nice jazz band playing and we got talking to singer who was from Hungary. I wish you won’t be going back to Hanoi again but the Sofitel chain really is very excellent.

This is a quite beautiful hotel in the centre of the town with the lake within easy walking distance. Everything about the hotel is stunning except perhaps for the pool which is frankly too small for a hotel of this size offering only about 18 loungers. Make sure to take...

This is a quite beautiful hotel in the centre of the town with the lake within easy walking distance. Everything about the hotel is stunning except perhaps for the pool which is frankly too small for a hotel of this size offering only about 18 loungers. Make sure to take the breakfast option as this is of the highest standard and you can sample the wonderful Hanoi Egg Coffee. There’s plenty to visit all round the hotel and walking to Train Street for example is perfectly feasible. In summary, a delightful location to end a stay in Hanoi.

Best hotel in Hanoi. Historical property in impeccable conditions. Attentive service, fine details, the stay in this hotel is definitely one to remember. Dang Duy gave us a very nice hotel tour. The Beau Lieu restaurant is also remarkable

From the moment we arrived at Sofitel, we were met with warm, genuine hospitality that lasted throughout our entire stay. A special shout-out to the incredible staff in the Club Lounge—Ms. Ngan, Mrs. Giang, Will, Luke, Mai, Thao, Minh, Hiep, and many more—who made us feel truly at home. They...

From the moment we arrived at Sofitel, we were met with warm, genuine hospitality that lasted throughout our entire stay. A special shout-out to the incredible staff in the Club Lounge—Ms. Ngan, Mrs. Giang, Will, Luke, Mai, Thao, Minh, Hiep, and many more—who made us feel truly at home. They were consistently friendly, warmly welcoming us every day, and generously shared local insights and tips that made our stay not only more comfortable but also helped us explore and enjoy the city in the best possible way. The hotel also offers a wide range of excellent restaurant options with diverse menus to suit every craving—from light bites to more indulgent meals. We had a wonderful experience and would absolutely stay here again. Highly recommended for anyone looking for comfort, class, and unforgettable service.

Elegant Colonial Architecture – The property retains its French colonial style, creating an atmosphere of timeless sophistication. Exceptional Service – Guests often praise the hotel's attentive and professional staff, ensuring a memorable stay. Prime Location – Situated in Hanoi’s Old Quarter, it's within walking distance of major attractions like Hoan...

Elegant Colonial Architecture – The property retains its French colonial style, creating an atmosphere of timeless sophistication. Exceptional Service – Guests often praise the hotel's attentive and professional staff, ensuring a memorable stay. Prime Location – Situated in Hanoi’s Old Quarter, it's within walking distance of major attractions like Hoan Kiem Lake and the Opera House.

As a Titanium Marriott Member who typically stays at Marriott properties, I can confidently say Sofitel Legend Metropole Hanoi is the finest hotel I’ve ever visited. The service here is ten times better than any Ritz-Carlton, delivering an unmatched level of hospitality that left me in awe. The Heritage Wing...

As a Titanium Marriott Member who typically stays at Marriott properties, I can confidently say Sofitel Legend Metropole Hanoi is the finest hotel I’ve ever visited. The service here is ten times better than any Ritz-Carlton, delivering an unmatched level of hospitality that left me in awe. The Heritage Wing is a standout, seamlessly blending modern luxury with its 1901 heritage charm. The design preserves Hanoi’s history while offering contemporary comfort, creating a unique stay that felt like stepping into a living legacy. Every corner of the wing exudes elegance and authenticity. The staff were phenomenal—every team member was exceptionally trained, warm, and went above and beyond. They remembered my name and knew who I was during countless interactions, adding a deeply personal touch. The bell boys and door staff welcomed me with genuine warmth, while the butler team handled every request with lightning-fast efficiency. A private tour by one of the staff brought the hotel’s storied past to life, from its French colonial roots to its role in Hanoi’s history, making my stay unforgettable. A special thanks to Tracy, the Front Office Manager, for our wonderful chat at the Club Lounge. Her recommendations, like the Hanoi Weekend Night Market, were perfect, and the lounge’s cocktails and canapés were a daily highlight, showcasing the hotel’s attention to detail. I’ve recommended Sofitel Legend Metropole to friends and will keep raving about it online. This is a must-stay for anyone visiting Hanoi, and I’m already looking forward to my next visit. Absolutely world-class!