Sheraton Waikiki

Great resort! Had a great time only complaint is the amount of umbrellas and chairs at the adult pool. People were lining up before 8am to get a spot. Other than that overall a wonnderful time. If we return to Honolulu this would be the place to stay.

We stayed in the infinity view room, 22nd floor. Looking at the ocean, still a view of Diamondhead and the sunset(at least most of it), and great pleasure to observe the Sea Turtles. It was great having a Lanai to sit out in the morning for coffee and late afternoon...

We stayed in the infinity view room, 22nd floor. Looking at the ocean, still a view of Diamondhead and the sunset(at least most of it), and great pleasure to observe the Sea Turtles. It was great having a Lanai to sit out in the morning for coffee and late afternoon Rose’. The room was very clean with wonderful housekeeping daily. We had a problem with the fridge which was rectified immediately. We had great assistance and very quick response with any questions prior to and during our stay from Tiare in Guest Relations. The staff at the front desk were excellent in assisting us with a late checkout as our flight was not until 11:45pm. The adult infinity pool is great to sit by and soak up the sun, not much shade and few umbrellas, but a great spot. Have stayed at many resorts over the years where access to a pool chair is difficult as people leave towels or whatever to save a chair first thing in the morning and then head off to do whatever. I was pleased to experience a different practice here. The pool staff are attentive and after a while will put a notice on the saved chair stating that the stuff left behind will be removed by a certain time. When the time comes, they remove the towels or whatever and store them and voila chairs are available, very pleased to see and benefit from this. The resort fee is a little high for what you get as the rooms themselves are not inexpensive, but this seem very standard in Waikiki. The beach is right outside the hotel, and although busy always a place to lay a towel. We brought our own beach blanket and towels from home which was great to have, but you can easily buy them at various stores close by. There are a lot of great restaraunts nearby but I would recommend making reservations, nice to plan ahead rather than being disappointed. You are in the middle of everything, so very busy, but a great vibe. Enjoyed our stay and would not hesitate to return again.

This place is amazing!!! Stay here!! Bedding, pillows, sheets all fabulous. What you would expect for the money. The location is amazing, you can see forever. The surfers and the turtles all at the same time. You can walk everywhere! So many restaurants and shopping around. Easy beach access, or...

This place is amazing!!! Stay here!! Bedding, pillows, sheets all fabulous. What you would expect for the money. The location is amazing, you can see forever. The surfers and the turtles all at the same time. You can walk everywhere! So many restaurants and shopping around. Easy beach access, or pool if that's your preference. This is where it's at for the money!!!

My husband and I had a great trip. It was wonderful to escape for a week just the two of us. Our housekeeper, Roger, was the friendliest and so kind and happy each day. Excellent service and a wonderful stay, we will be back. The pool was nice but renting...

My husband and I had a great trip. It was wonderful to escape for a week just the two of us. Our housekeeper, Roger, was the friendliest and so kind and happy each day. Excellent service and a wonderful stay, we will be back. The pool was nice but renting the chairs was too expensive.

There are many reasons why I absolutely loved my stay at the Sheraton Waikiki hotel - beautiful views from gardens, pools, outdoor restaurants and rooms, the spacious lobby filled with lovely shops or the proximity to magnificent shopping and delicious restaurants. Most of all, it was the warm hospitality of...

There are many reasons why I absolutely loved my stay at the Sheraton Waikiki hotel - beautiful views from gardens, pools, outdoor restaurants and rooms, the spacious lobby filled with lovely shops or the proximity to magnificent shopping and delicious restaurants. Most of all, it was the warm hospitality of the front desk, waitstaff in the morning restaurant, housekeeping and pool attendants. Kudos to management and looking forward to returning in the near future.

Nancy and Trina were wonderful and fantastic helping us when we went to select our BonVoy gold elite gifts In particular, Nancy and Trina went above and beyond in helping my wife get a hair appointment at a reasonable price at the outrigger Waikiki beach / Mario’s

Best location but with that comes the crowds and with the crowds come the waiting for everything. Infinity pool area not large enough for the thousands that stay in this hotel at any give time. We are Bonvoy members and have always been allowed a late check out. Not here...

Best location but with that comes the crowds and with the crowds come the waiting for everything. Infinity pool area not large enough for the thousands that stay in this hotel at any give time. We are Bonvoy members and have always been allowed a late check out. Not here because of how busy they always are. We had to be out by 11am. Rum Fire restaurant on site was excellent.

Our trip was amazing! Our house keeper, Roger, was great…he really made our trip special! He payed very close attention to detail. The front office staff were so helpful and friendly!The hotel overall was exceptionally clean which I appreciated so much.

The Good: - infinity pool overlooking the ocean - Hawaiian Coffee Shop just near entrance to infinity pool area. Terrific Açai bowls, coffee etc - Shops embeded in hotel as well as high end shops nearby The Bad: - Room was awful. No counter space in bathroom. No place to...

The Good: - infinity pool overlooking the ocean - Hawaiian Coffee Shop just near entrance to infinity pool area. Terrific Açai bowls, coffee etc - Shops embeded in hotel as well as high end shops nearby The Bad: - Room was awful. No counter space in bathroom. No place to hang anything of length anywhere. Room was a good size but furnished atrociously. As far as the hallways are concerned, the ones in Severance have more appeal. Infinity Pool Rules. You cannot access the pool before 8 a.m. General seating is on a first come first serve basis. The problem is that there are only 6 umbrellas (fixed in the ground) to provide shade for those lucky few who line up before 8am. This is a huge area and woefully inadequate given the blistering heat for the number of guests crammed in this area. It really is a joke. In addition, I spoke to a number of people who were attracted to the Sheraton for the sheer size of its infinity pool, which is very long. These swimmers who are interested in doing laps before 8am opening time can’t do so until the pool opens to everyone. Crazy! It’s not a security issue as there are no lifeguards ever at the infinity pool. Sheraton should permit lap swimmers before 8am. Helicopter Tours The hotel is close to a takeoff point for helicopter tours. These are not far and few between but non stop especially on weekends. No peace and quiet here. Brutal!! Overall, while we loved the views and locations, the negatives were pretty overwhelming and we would not return

I am a frequent guest at the hotel and my review is about the staff who work at the Sheraton Waikiki. They are why I keep coming back. Gregg and Joe at the Edge Bar are amazing - be sure to visit them! Kapio who manages the pool staff is...

I am a frequent guest at the hotel and my review is about the staff who work at the Sheraton Waikiki. They are why I keep coming back. Gregg and Joe at the Edge Bar are amazing - be sure to visit them! Kapio who manages the pool staff is exceptional! Xaio Yu who checked on me and my room daily is so kind and helpful! Thank you, Linda at the Edge Bar, for the cake on our January 28th shared birthday! Share the love when you visit and tip generously!

We always enjoy a stay at the Sheraton. You can't beat the location and the cost is not bad for it's location. We had a problem with our room-- no need to get into it because it was not major-- but Charleston Irebaria, Assistant Front Office Manager, went above and...

We always enjoy a stay at the Sheraton. You can't beat the location and the cost is not bad for it's location. We had a problem with our room-- no need to get into it because it was not major-- but Charleston Irebaria, Assistant Front Office Manager, went above and beyond to take care of it.

Our ocean front room provided stunning views of Diamond Head Mountain (floor 9). The infinity pool looked as if it was one with the ocean in pictures and had unobstructed views of the water. Housekeeping occurred every day, with Roger being the BEST housekeeper ever - greeted us with compliments...

Our ocean front room provided stunning views of Diamond Head Mountain (floor 9). The infinity pool looked as if it was one with the ocean in pictures and had unobstructed views of the water. Housekeeping occurred every day, with Roger being the BEST housekeeper ever - greeted us with compliments and encouragement each day. The location is insane as we were planted right in the heart of Waikiki, giving us quick walking access to all of the bars, restaurants, and shopping. Our bed was great and I slept amazing all six nights of our stay. Finally, we booked directly through the hotel’s website and were able to get $400 back on our payment when I noticed the price dropped for a New Years special. Thank you, Sheraton and Marriott! We will 100% be staying here every time we visit Waikiki in the future.

My husband and I spent eight nights at the Sheraton Waikiki and were supremely happy with our experience. The hotel is in an idyllic location with views of beach, ocean and Diamond Head from the pools, restaurants and outdoor bars. Our oceanfront room was spacious with magnificent views of Diamond...

My husband and I spent eight nights at the Sheraton Waikiki and were supremely happy with our experience. The hotel is in an idyllic location with views of beach, ocean and Diamond Head from the pools, restaurants and outdoor bars. Our oceanfront room was spacious with magnificent views of Diamond Head. We enjoyed glasses of wine each evening before heading out to dinner at one of the many restaurants nearby. In the early morning, I enjoyed sitting with a cup of tea by the Koi pond with views of gardens. What makes the Sheraton a special and memorable hotel is the warmth and hospitality of the staff. We enjoyed breakfast each morning at Kai Market and sharing our experiences with our waitperson, Kan, and Beverly who greeted us. Special thanks also to Janet at the front desk. But most of all a special thanks also you to Jason Kim, the Hotel Manager at the Sheraton, who has created such a wonderful resort experience.

The location of the Sheraton Waikiki Beach is perfect . It's walkable to so many shops and restaurants, you couldn't ask for more covenience. The resort is impeccably clean everywhere and the entire staff, front desk, concierge, restaurant, pool servers are all friendly and helpful. Whoever trains this staff does...

The location of the Sheraton Waikiki Beach is perfect . It's walkable to so many shops and restaurants, you couldn't ask for more covenience. The resort is impeccably clean everywhere and the entire staff, front desk, concierge, restaurant, pool servers are all friendly and helpful. Whoever trains this staff does a terrific job! We splurged on an ocean view room with balcony. Wonderful sunset views from our room. We also had a nice view of the (huge) infinity pool. The pool staff was in the process of limiting towels to one per person in the morning so no one could save multiple chairs. Great solution for those of us who actually wanted to occupy the chairs. You could then get additional towels as needed. One thing that was really nice was the music from the adjacent restaurant which provided a more festive pool experience. Pool service started at 11:00 and there were many attentive servers. There was also a family (kids) pool on the opposite side of the resort with hot tubs and multiple depth levels. The food at the Sheraton restaurants was just okay with the exception of a terrific burger from the pool bar. Breakfast was particularly pricey. Not a problem though, because there were countless restaurants across from the lobby entrance and great shopping too. Overnight parking was expensive, however, luckily we found Akamai Car rentals who let you park in their lot overnight for free. About a five minute walk from the Sheraton. The Sheraton has a small beach but guests could use the beach adjacent beach at the Royal Hawaiian. We thoroughly enjoyed our stay and highly recommend this resort.

Booked oceanfront. Got a wall. Told three times it was oceanfront until I told them I’ve been here just two months ago and I know what the ocean looks like. Only then did they backtrack. Always double-check your room at check-in. Don’t let front desk scam you or upsell you...

Booked oceanfront. Got a wall. Told three times it was oceanfront until I told them I’ve been here just two months ago and I know what the ocean looks like. Only then did they backtrack. Always double-check your room at check-in. Don’t let front desk scam you or upsell you something you already paid for.

We were at Sheraton Waikīkī for a week it was wonderful I am very happy the treatment of the very kind and friendly staff I loved the food and drinks the view of the sea unforgettable I loved spending the afternoon in the area of the infinity pool if I...

We were at Sheraton Waikīkī for a week it was wonderful I am very happy the treatment of the very kind and friendly staff I loved the food and drinks the view of the sea unforgettable I loved spending the afternoon in the area of the infinity pool if I forgot the comfort of being by the sea

Beautiful hotel…our room was incredible and the location was perfect. We enjoyed breakfast by the water every morning and drinks at the bar at night. The service all around was excellent. Sandy and Trina in the amenity store were awesome! Thank you!

Trina and Sandy in the gift shop were so warm and welcoming. They made a weary traveler from the mainland, and his wife, so happy and positive. I’ve been to many Marriott’s around the globe and the Sheraton Waikiki has been wonderful so far. Thank you so much!!

We booked and paid for an Oceanfront Room at Sheraton Waikiki Beach Resort, expecting a premium view of Waikiki Beach. What we got instead: a view of another hotel building and overgrown trees—with no ocean in sight. When we raised the issue, the front desk insisted three times that this...

We booked and paid for an Oceanfront Room at Sheraton Waikiki Beach Resort, expecting a premium view of Waikiki Beach. What we got instead: a view of another hotel building and overgrown trees—with no ocean in sight. When we raised the issue, the front desk insisted three times that this was an oceanfront room. Only after we firmly pushed back—mentioning we had stayed here before and knew what a real oceanfront view looked like—did they suddenly “find” the correct room type with the view we had paid for. That room was magically available all along. It didn’t feel like a mistake. It felt like they were hoping we wouldn’t question it. Sketchy, misleading, and not okay for a resort of this level. If you’re staying here: • Take photos of your view immediately. Compare it with what was advertised. • Push back if something’s off. Don’t let vague reassurances stand. • Be polite, but firm. You have the right to the room you paid for. • Know that service isn’t proactive. Unlike what you expect, you can’t expect hospitality without speaking up. Holding the front desk accountable doesn’t just protect your experience—it improves it for future guests, too. ⸻ シェラトン・ワイキキ・ビーチ・リゾートでオーシャンフロントの部屋を予約・支払いしました。 しかし案内されたのは、隣のホテルと手入れされていない木々の景色。海はまったく見えませんでした。 フロントに確認したところ、3回にわたり「これがオーシャンフロントです」と言い張られました。 しかし「以前も宿泊していて本当の眺望を知っている」と伝えて粘ると、突然「正しい部屋」が**“たまたま”見つかる**という展開に。 最初から空いていたなら、なぜ出さなかったのか？ 手違いではなく、黙っていればそのまま済まそうとしていたのでは…と疑いたくなる対応でした。 宿泊予定の方へのアドバイス： • チェックイン直後に景色を確認し、写真を撮っておく。 • 違和感があればすぐにフロントに伝える。 • 遠慮せず、丁寧かつはっきり主張することが大切。 • 日本と違い、黙っていても対応してくれるとは限りません。 声を上げることが、自分の体験を守るだけでなく、次の宿泊者への改善にもつながります。

We’ve stayed here several times and love it! Can’t beat the location - near so many wonderful restaurant and beach areas. The housekeeping team is so friendly and helpful and really make you feel welcome. The breakfast team works their butts off and bartenders are friendly. The rooms are beautiful...

We’ve stayed here several times and love it! Can’t beat the location - near so many wonderful restaurant and beach areas. The housekeeping team is so friendly and helpful and really make you feel welcome. The breakfast team works their butts off and bartenders are friendly. The rooms are beautiful and very clean and the balcony views are stunning. Yes the pool loungers are tight but we love meeting people in the infinity pool and just hang out there or on the beach. I love my Bonvoy benefits there too - free continental breakfast or half off menu, goody bag at check in and room upgrades when available.

My wife and I frequent this hotel regularly. I always like to start with the positives. Arlene in housekeeping is an angel from heaven! She is a kind and caring person who had a smile on her face the entire week we were there. I can’t say enough about the...

My wife and I frequent this hotel regularly. I always like to start with the positives. Arlene in housekeeping is an angel from heaven! She is a kind and caring person who had a smile on her face the entire week we were there. I can’t say enough about the quality of her work and the care she took with our room. We felt like she was our personal staff because she made us feel so cared for. I would like to give her five stars! She is the reason I am writing this. We are not certain what happened to the front desk staff, but they were not a happy bunch. We arrived after midnight because our flight was delayed. When we arrived, the girl working the front desk couldn’t have acted more bothered, which was the last thing we needed after such a long day at the airport and in a plane. Without getting into too much detail, we were having trouble with our room and every time we interacted with somebody from the front desk, it was a frustrating experience. This is so different than every other time we’ve been here. I think this property needs to take a hard look at this group’s moral and weed out the bad bananas. My number one complaint and frustration with this property is always the lack of follow through with guests who abandon their pool chairs for more than an hour (an expectation that you established.) I was there at 9 AM almost every day and 75% of the chairs were already taken, and there were never people sitting in them until approximately 11 AM. Screw these people and kick them out of the chair so others can enjoy it while they sleep in! Come on…it’s about time you enforce your own policy. Also, a few more pool umbrellas would be nice. All in all, we had a great vacation because we are blessed to be able to stay at this property. It is a real gem and we can tell that all of the hard working people in the background like Arlene…these people are the real heroes of your property! Just work on the front desk attitude and start enforcing your one hour rule the minute you open the pool! :) Mahalo

Aminities are fantastic, pools and fitness spaces are clean and beautiful. Optimal location. Friendly staff and more then patient with all my questions. Roger, who cleans our room is excellent. Bed sheets a bit stiff though but you get used to it after a while.