Sheraton Princess Kaiulani

So I just spent 8 nights in this hotel, the staff were fantastic, the location is great but our room was not brilliant. It was clean and tidy however we were put in a room with not one but two adjoining doors to the rooms in either side of us....

So I just spent 8 nights in this hotel, the staff were fantastic, the location is great but our room was not brilliant. It was clean and tidy however we were put in a room with not one but two adjoining doors to the rooms in either side of us. The issue is that there is zero noise insulation and as such I was woken every morning by people coughing, blowing their noses and other noises we don’t want to talk about. Unfortunately this was not a one or two morning issue, it happened every morning. Going to sleep was a similar experience with people talking, yelling and again other noises that we shall not talk about. To top it off our room opened not the elevator landing so we got to hear everyone leaving or coming back from the days activity. I would not avoid the hotel however if you get one of these rooms I would strongly recommend that you see if it could be changed.

Had a great trip ! We stayed on the 21 floor. Lorna cleaned our room and always remembered what type of tea we liked and also gave me some extra books to read. She really made a difference, very friendly.Thanks! The pool and area was great. The pool guys quickly...

Had a great trip ! We stayed on the 21 floor. Lorna cleaned our room and always remembered what type of tea we liked and also gave me some extra books to read. She really made a difference, very friendly.Thanks! The pool and area was great. The pool guys quickly cleaned up the chairs that people had dropped towels on the chairs to save while they go to the beach for hours. That was really a small but good thing. As the people that wanted to enjoy the pool had a great choice of chairs. We always had a chair to choose from. The hotel is very centrally located. Beside international Marketplace and across from the beach. The staff were very friendly. 10 out of 10. We will come back and stay here at the Princess Kaiulani. Only negative , Pool drinks were pricy.

Very nice hotel although some rooms are a bit dated. Some of the tower rooms have been renovated but not the one I stayed in. It was still a nice comfortable room, The lobby and pool are also very nice as I am a big fan of the open air...

Very nice hotel although some rooms are a bit dated. Some of the tower rooms have been renovated but not the one I stayed in. It was still a nice comfortable room, The lobby and pool are also very nice as I am a big fan of the open air lobbies for hotels in this kind of destination. Thought the food prices for the lobby/[poolside restaurant was a bit on the pricy side, especially considering all the options for eating just around the corner. I would stay here again, hopefully next time in a tower renovated room.

Having avoided staying here for many years, we decided to follow advice from flight attendents who stay here. We have stayed at all the Marriott properties in Waikiki and now we know we missed out by not staying here. When we checked in, our interaction with Celeste confirmed we had...

Having avoided staying here for many years, we decided to follow advice from flight attendents who stay here. We have stayed at all the Marriott properties in Waikiki and now we know we missed out by not staying here. When we checked in, our interaction with Celeste confirmed we had not made a mistake. She was the perfect representative for the hotel and Marriott. Our room and view in Ainahau tower was amazing. The staff throughout the hotel could not have been nicer. The music in lounge and pool area was just right. We look forward to many return stays at this property.

I completed the Medallia review but forgot to shout out two associates who had great spirit of aloha, Celeste at the Front Desk, Ashley at Splash Bar, Lorna the Housekeeper, and there was a Bellman on Saturday evening that helped us take our towels back to the towel hut after...

I completed the Medallia review but forgot to shout out two associates who had great spirit of aloha, Celeste at the Front Desk, Ashley at Splash Bar, Lorna the Housekeeper, and there was a Bellman on Saturday evening that helped us take our towels back to the towel hut after we came back from the north shore. I didn't get a chance to catch his name. Thankful for their great customer service!

Lovely hotel and perfect location. We were in the new renovated Ahani (sic) tower. The room had all we needed. Nice size frig. 3 elevators working and only 1 time we waited for more 4 min. All staff is amazing. Lance at Splash Bar breakfast is Thee Man. Other than...

Lovely hotel and perfect location. We were in the new renovated Ahani (sic) tower. The room had all we needed. Nice size frig. 3 elevators working and only 1 time we waited for more 4 min. All staff is amazing. Lance at Splash Bar breakfast is Thee Man. Other than breakfast which was included with our package the other meal at the hotel and app and drink the first night. FYI the included breakfast was not a buffet. Service was awesome. Pool was a nice size and not crowded. Great location. ABC store nearby as well as Target. Plenty of great restaurants as well. We would stay here again.

Arriving from Australia, the plane arrives very early in the morning, and so we were so incredibly grateful upon arriving at the hotel around 8.30 am that they had a room already available to us (it helps to be a platinum member of course). The check in clerk was so...

Arriving from Australia, the plane arrives very early in the morning, and so we were so incredibly grateful upon arriving at the hotel around 8.30 am that they had a room already available to us (it helps to be a platinum member of course). The check in clerk was so nice and check in process was so fast. Our room was lovely (the next tower over from the check in has much better rooms than the main tower above the lobby), so would definitely recommend trying to get a room in that tower. Pool was kept immaculate, also wonderful communal areas to play table tennis, or table hockey or just sit and relax. Have been to Hawaii 12 times now and never stayed at this particular Marriott and now its one of my absolute favourites. Great location even if off the beach but our room had beach views.

Had a great , relaxing experience at the Sheraton Kaiulani! To start my boyfriend and my trip off, Erin was so kind to have found for a suitable upgrade for us. It's been a tough few weeks, so it really meant a lot. We sadly were not able to take...

Had a great , relaxing experience at the Sheraton Kaiulani! To start my boyfriend and my trip off, Erin was so kind to have found for a suitable upgrade for us. It's been a tough few weeks, so it really meant a lot. We sadly were not able to take advantage of what else the hotel had to offer, but we are thankful for the amazing hospitality we received in the short trip before our big one. Will be coming back to experience more!

This hotel is perfect in relation to Waikiki beach. Walking distance is so close to the beach, stores, restaurants and the international market, the hotel is incredibly clean, the staff is amazing always polite and friendly at every point of service. Everything about this hotel is perfect. Except the elevators...

This hotel is perfect in relation to Waikiki beach. Walking distance is so close to the beach, stores, restaurants and the international market, the hotel is incredibly clean, the staff is amazing always polite and friendly at every point of service. Everything about this hotel is perfect. Except the elevators in the tower. Steer away from staying on that side. The elevators take forever to either go up or down because they aren’t working and apparently been being “worked on” for months and because of this everyone will climb into the same one to get to the level they are going to and it can be quite claustrophobic (I’m not exaggerating). We probably lost half a day waiting for it to come either up stairs or down in the week we were there. Otherwise, amazing hotel and people

We had high hope for the Sheraton Princess Kaiulani. The new renovated rooms that we saw on Marriott.com really caught our attention, and so 6 months prior to arrival, we booked a high floor, ocean view king room in the Ainahau tower. We arrived and were assigned a room on...

We had high hope for the Sheraton Princess Kaiulani. The new renovated rooms that we saw on Marriott.com really caught our attention, and so 6 months prior to arrival, we booked a high floor, ocean view king room in the Ainahau tower. We arrived and were assigned a room on the 22nd floor (out of 29 floors). Ok, maybe this is a higher floor. We were both so excited to see the views that we saw on line, but instead our room looked out over a building that is under construction and the Hyatt across the street. Could we see the ocean, sure, but this was not a full ocean view. Front desk said they were sorry.... During our stay the elevators in the Ainahau tower were hit and miss (mostly miss). Some days they even had signs up inviting guests to use the service elevators. Not something you would expect from a Sheraton. The room renovations looked nice at first, but when you looked very closely, a lot of items had been missed. Do not expect good wifi in the room. The front desk agent told us that they have complaints all the time. Day 8 of our 12 night stay, we were kept up all night by the door lock making a "beeping" sound every 15 seconds. We spoke to the desk, who offered us a free drink and took our resort fee off for 2 nights. That afternoon all the door locks on our floor started "beeping". The front desk offered us to move rooms but since we had been in the room for 8 nights, we did not want to pack up and move. So they offered us a $100 dinner credit. At checkout, I mentioned that this might have been the worst hotel stay I have had in a long time (I stay in hotels about 90 nights a year), and we would most likely not come back. That was met with total indifference. One tip - you can rent beach chairs from the pool.

This was our annual visit to the Princess Kaiulani. On this visit we stayed 2 and a half weeks. I had a king room booked in the tower but it was not available and we started our stay in the Princess wing on the 9th floor with a nice view...

This was our annual visit to the Princess Kaiulani. On this visit we stayed 2 and a half weeks. I had a king room booked in the tower but it was not available and we started our stay in the Princess wing on the 9th floor with a nice view of the ocean. These rooms are dated and you can see the rust in the sink and tub. We moved to the tower after 4 days to the 14th floor of the tower with a very nice view of diamond head and the ocean. The refurbished king rooms are comfortable except the walls are paper thin and you can hear every sound from adjoining rooms. The great staff, service and location are the reasons we returned year after year. We have been coming to this hotel for at least 20 years. But in the last 5 years we have gotten to know many special staff members Floyd is one of the dedicated and hard working members we have gotten to know. He was at the pool but recently transferred to the bell desk. He always greets us and always goes beyond his duties to make our stay memorable. Extremely hard worker. We want to acknowledge Rocky and Eric at the splash bar, for their outstanding customer service. We also want to acknowledge Rebecca, Winnie, Julie and all the evening staff at the bar. Colleen at breakfast at the restaurant was always kind and offered great service We have known Carlos at the pool for many years now, he is wonderful. He goes out of his way to help everybody and is the best. As a titanium member the continental breakfast should be a full breakfast as other Marriotts offer. For example in Malaysia, Korea, Japan we get full buffets plus complete cocktail and evening entrees.

We knew this hotel wasn’t as prestigious as the Sheraton Beach Resort nearby, but how this can be called a Sheraton is a stretch. Staff are not particularly good across all areas, bathrooms look like public housing they are so old. Breakfast is incredibly slow to seat and alacarte which...

We knew this hotel wasn’t as prestigious as the Sheraton Beach Resort nearby, but how this can be called a Sheraton is a stretch. Staff are not particularly good across all areas, bathrooms look like public housing they are so old. Breakfast is incredibly slow to seat and alacarte which is not helpful to get to the airport. Location is ok, bed was ok. Aircon was ok. Pool is dated. Ok for an over night for airport stop, but I would be disappointed if this was a resort week for me. Pay a bit more and go to another.

The words below are my own; I didn't use AI to help me compose or edit this review: As I compose this review, my wife & I are at the end of a fabulous and most enjoyable stay at Sheraton Princess Kaiulani. When we were researching Marriott properties to stay...

The words below are my own; I didn't use AI to help me compose or edit this review: As I compose this review, my wife & I are at the end of a fabulous and most enjoyable stay at Sheraton Princess Kaiulani. When we were researching Marriott properties to stay in Honolulu, Princess Kaiulani was our reluctant choice, due to a couple negative reviews specifically related to Marriott Bonvoy benefits (I hold Lifetime Titanium Elite status), so I contacted Guest Experience Manager Samantha Londynsky, who answered all of my questions. To say our expectations were greatly exceeded would be an understatement. Kiyami at reception recognized my status with Marriott Bonvoy, thanked me for my loyalty to Marriott, and then surprised me with the welcome news that not only had my wife & I received an upgrade, our room was ready...before 11:00AM. We had occasion to engage with Kiyami on a few other occasions during our stay, to ask questions, and get money changed for tips, etc., and Kiyami was always friendly and helpful. Thank you Kiyami! We were in a renovated room in the Ainahau Tower, with a nice view looking down at the pool, and over to Waikiki Beach. The bed was comfortable, and the soft pillow was uber-comfortable, exactly to my liking...so very much so I wanted to take it with me, but resisted the urge to do so! Housekeeper Jean kept our room spotless, and provided us with bottles of water each day of our stay. She was most appreciative when I tipped her, saying "God bless you", which brought a tear to my eye. Our package included a credit which could be used at Sheraton Princess Kaiulani's sister properties, the Moana Surfrider, Royal Hawaiian, and Sheraton Waikiki, as well as at Splash at the Princess Kaiulani. While we enjoyed the beachfront views at the Beach Bar (Moana Surfrider) and Mai Tai Bar (Royal Hawaiian), Splash was by-far our favorite, not only because we preferred the items on the menu (the Cobb salad was so good we ordered it twice during our stay), but because of the genuinely warm, attentive, and friendly service provided to us by Ellen (breakfast), and Thomas, who served us on four or five occasions during lunch and dinner. Bartender Herb gave us generous pours for our welcome drinks. Restaurant & Bars Managers Caitlin and Jesse provided a welcome gift for my wife, as they knew our stay was preceding a cruise which we are going on to celebrate my wife's birthday. Thank you Caitlin and Jesse. While there is a building construction site across from the Sheraton Princess Kaiulani, the noise honestly didn't bother us, and the noise at night which some reviewers have complained about, we didn't hear at all. The location of Sheraton Princess Kaiulani is perfect, being an easy three to five minute walk to Waikiki Beach, and with dozens of restaurants, bars, and shopping being close-by. Appetito Craft Pizza & Wine Bar (less than a five minute walk down Kaiulani Avenue) was the surprise find of our stay at Sheraton Princess Kaiulani, and is highly recommended. This was my wife's & my third stay in Honolulu (the others being in 1990 and 1992), but our first at Sheraton Princess Kaiulani. If we ever return again to Honolulu, we will definitely stay at Sheraton Princess Kaiulani. Thanks to each of the amazing team members who looked after Margaret & me so well, and helped make our stay at Sheraton Princess Kaiulani as enjoyable as it was.

Louzy view, but then we stuffed up by booking via Trivago - the worst. Bed creaked. Several aspects needed repairs, a couple we pursued. The internet there absolutely sucked. Pathetic. But staff are nice and friendly. Felt like 3 1/2 stars NOTHING more

I booked a 5 night stay and was able to use my Nightly Upgrade Awards (NUA) to get upgraded to a high floor ocean view room in the Ainahau Tower. While not a suite, the room still felt spacious, probably because of the balcony. The staff were all friendly. The...

I booked a 5 night stay and was able to use my Nightly Upgrade Awards (NUA) to get upgraded to a high floor ocean view room in the Ainahau Tower. While not a suite, the room still felt spacious, probably because of the balcony. The staff were all friendly. The hotel was clean, the elevators worked fine, housekeeping was great. They were doing some maintenance in some sections of the lobby/restaurant area so I assume they're continuing to steadily remodel/renovate the property. As a Marriott Platinum member, I didn't quite feel I got much benefit from my memership status but I was prepared for that going in as this is a resort property and I knew they didn't have a lounge. I don't remember if they offered a full breakfast or a $10 daily credit but I opted for the 1,000 points as I wanted to pick up breakfast while I was out exploring anyway. Some reviewers have complained about the noise and yes I did hear some of that but honestly, it didn't prevent me from being able to fall asleep. Besides, considering the hotel's location right in the middle of Waikiki on the main thoroughfare, some crowd noise was to be expected. The convenience of the location to me, offset any noise I heard. Perhaps it was because I was on the 23rd floor but the noise to me wasn't that bad. I'm not a fan of resort or destination fees but I did enjoy the daily Mi-Fi rental. Data usage on my phone plan is never an issue but still, it was nice to have wifi wherever we went. I did notice the hotel does seem to cater to Japanese travelers as there was a dedicated Japanese language concierge desk. But if they really want to appeal to Japanese travelers (and probably anyone else who cares about this), they would upgrade their toilets to have bidets. Western society really needs to catch up on this front. I had a rental car during my entire stay and didn't have trouble finding parking. The clerk at the front desk did provide me a map with directions for other parking garages should theirs ever be at capacity but again, that was never a problem for me. If you're not a big person or are not traveling in a large group, I highly recommend getting a smaller rental car as the parking spaces are very tight here. I assume it's the same at any other hotel in Waikiki. Overall, while I may not always get upgraded to the premium ocean view balcony room, I'd stay here again for its convenient location and reasonable price point.

This hotel is right in the middle of the strip in Waikiki, so is very convenient to shops, restaurants, hotels, the beach, etc. We loved being able to walk across the street to the beach (near the Duke statue) and just running down to the different shops if we needed...

This hotel is right in the middle of the strip in Waikiki, so is very convenient to shops, restaurants, hotels, the beach, etc. We loved being able to walk across the street to the beach (near the Duke statue) and just running down to the different shops if we needed something. The staff was all extremely nice and welcoming. The housekeeping girls were especially sweet. Splashes Bar in the lobby serves drinks, appetizers, and some simple food items. Their menu is limited, but convenient if you don't want to go off property. Our standard room was extremely tiny. About the size of a New York city hotel room. The bathroom was also tiny, so it was a tight squeeze for both of us. No balcony in the standard room either. We had some issues with the toilet not flushing properly. The pool area was small, but adequate. They have beach chair rentals...free for Marriott gold or above, otherwise $10/day or $20 for your whole stay, which was a deal. Location was definitely the draw here. I'm sure they had much bigger and nicer rooms than ours.