Secrets Akumal Riviera Maya

This place is absolutely wonderful! My husband and I came for a full well on our babymoon and we had never visited an all inclusive resort before. This was above and beyond our expectations. The weather was amazing the whole time we were here. From Day 1, our entire check...

This place is absolutely wonderful! My husband and I came for a full well on our babymoon and we had never visited an all inclusive resort before. This was above and beyond our expectations. The weather was amazing the whole time we were here. From Day 1, our entire check in process was smooth and efficient. We were also part of the preferred club which is a nice addition to have as it has its own check in area and a place to stop by just before our hotel room. The staff in all areas was splendid and always warm. Our room had a beautiful balcony with a view of the ocean and even a hot tub outside! Every day had housekeeping and turndown service which was impeccable. Anytime you needed something, you could easily request on the app or the concierge downstairs. One of my favorite things about this place was the Entertainment Team! We played volleyball 2x a day and the staff was always so fun, especially Liz, Max, Gina and Alejandro. The entertainment team did a wonderful job with other events such as the Voice Akumal, Karaoke night on our last night and all other sporting activities. We brought our own snorkel gear which was well worth it. We didn’t get to see any turtles but sooo many fish! Turtles can be seen early in the morning but we didn’t get up early as we were so busy relaxing and enjoying our time. We also brought our own water shoes which was good as the water had lots of seaweed and rocks. Getting a chair with an umbrella can be tough sometimes on the beach or the pool but it’s doable! The restaurants we tried were good too! I was hesitant about food quality at an all inclusive resort but this one was pretty god. My favorite place was Himitsu (didn’t even do the Hibachi reservation) and Bordeaux, the French restaurant. There’s plenty of lunch options too but usually we ate from the outdoor grill they have by the pools every day from 12:30-2:30! Room service is also 24/7 along with Coco Cafe which had some sweet treats, drinks and little sandwiches. I hope to come back sometime again and bring other friends too as it had something for everyone! Next time I’ll be sure to try any excursions (just didn’t plan ahead this time and also 7 months pregnant!) but nonetheless we had such a wonderful time :)

My husband and I stayed at Secrets Akumal from March 8 – 15, 2025. We had an amazing vacation and would definitely return to this resort. We are also Unlimited Vacation club, non-preferred. I think it’s important to highlight what type of vacationers we are. I am a very active...

My husband and I stayed at Secrets Akumal from March 8 – 15, 2025. We had an amazing vacation and would definitely return to this resort. We are also Unlimited Vacation club, non-preferred. I think it’s important to highlight what type of vacationers we are. I am a very active vacationer, I love being in the water, participating in the activities offered by the resort. My husband is happy to sit in a beach chair and read through 5-6 books while sipping on local beer and occasionally going in the ocean and pool. I am going to go through all the aspects of the resort/vacation in this review THE ROOM We were in room 9114, a junior suite swim out. The building is located at the back of the property. The room was huge (for my standards) Lots of drawers and space in the closet. The TV had several US channels and a few in Spanish. The bathroom had a very large jacuzzi tub (which I used for my wet gear). The walk in shower came with very nice large bottles of bergamont smelling shower gel, shampoo, and conditioner. There was also lotion on the sink. I used all of these and they were good quality. I do think that the towels were a little rough/scratchy, I wish they had been softer, but I don’t typically encounter super soft towels at resorts. Housekeeping did a great job of replacing towels, making beds, and turn down service every day. My husband used the swim out pool almost every day, he would come back to the room early and hang out in the pool and read because it was out of the sun. The pool got direct sunlight during the day so by the late afternoon it was a comfortable temperature. THE PROPERTY This is one of the most beautiful properties I have been on, largely because there is so much wonderful landscaping. It feels like you are in a jungle. We saw raccoons, coati’s, snakes, iguanas, and several bird species. There are also a lot of little ponds with fish around the property. If you like taking a lot of nicely posed pictures, this property really provides a great opportunity for that as well. I have no sense of direction so it took me most of our time there to get the hang of which path was the most efficient way to get from our room to the beach and back, that being said if you are in a closer room, you may not experience that, but I encourage you to walk around and explore the property none-the-less. THE STAFF The staff are super friendly and helpful. They are courteous and will always ask if they can help you in any way. They are very formal, which is appreciated. Our Concierge was Jose, and he was awesome. I had a few questions throughout the stay and he was very prompt in getting me an answer. One day I asked him about getting postage stamps as a gift for a family member and he went on his day off and bought me stamps. That was above and beyond and I was very grateful. The entertainment staff blew me away with how friendly and engaging they were. The resort provides TONS of activities and I took full advantage. I want to highlight Carlos, Javier, Gina, Carla, Arantxa, Mayra, Octavio and Oliver for really making me feel very welcome and excited about the activities. Gina helped set up a doubles volleyball game with me, Octavio and Oliver, which was very thoughtful and I sincerely appreciated. They are some of the most dedicated activities staff I have encountered at a Hyatt property. I also give the entertainment staff a lot of credit because they walked around and encouraged the guests to participate, but didn’t make you feel bad if you didn’t want to, not an easy thing to round up participants. The service around the pool/beach areas was spot on. They were very attentive and often remembered what you drank from day to day so it felt like the staff really paid attention. THE FOOD I thought that the selection of food options at this resort was very strong and overall very well done. My husband commented that the ribeye steak at seaside grill was one of the best steaks he ever had. I thought the steak at Bordeaux was also really wonderful as well. The buffet had a great section highlighting Mexican cuisine so I tried chilaquiles and tamale. The fresh fruits and juices were also really refreshing. We really enjoyed the hibachi, I know those happen in a lot of places, but it was a great show and the food tasted wonderful as well. We also really appreciated all the food options at lunchtime around the pool as we typically didn’t want to change into dry clothes to eat. DAYTIME ENTERTAINMENT As I said before the staff were amazing, but the amount of different offerings was also quite amazing. They had activities about every 30 minutes to an hour. From Spanish lessons, aquafit, volleyball, “crazy games in the pool”, art activities, bracelet making, sushi lessons, there were TONS of ways to participate. There was also no pressure if you just wanted to relax. NIGHTTIME ENTERTAINMENT The nighttime entertainment came from outside companies and it was well rounded. There was a pirate show with fire performers, different dancing presentations, “The voice”, a beatles show. Afterwards there was dancing in the disco as well. Some of the shows happened with an outdoor dinner element which was pretty nice and the food selection was very good. BEACH AREA The sand was super soft, but there were some rocky areas so consider water shoes. This time of year there is a TON of sargassum, they shovel it into trucks and take it away. That happned mostly on the really windy days, which is also common for this time of year. Just be aware you will see a lot of seaweed. SEALIFE IN THE IMMEDIATE AREA I snorkeled once (because I dove 3 days) and there weren't a ton of fish in the swim area, but if you pay to go with a guide in the conservation areas, I was told you would see a lot of turtles. The most wildlife in the immediate area was towards the end of the resort by the buoy line, but you can't go past that because it is a protected area. We would definitely come back to Secrets Akumal in the future because the resort is very well rounded and has all the elements I enjoy in a vacation. I also appreciated that there was a dive shop up the beach and I felt very safe walking there. Thank you to everyone for making this such an excellent vacation for us!!!!

I won't bore you with a step by step review of this place because the other reviewers nailed it on the head. Secrets Akumal is by far and away the best all-inclusive resort I have ever been to. Our trip was the first trip in a very long time that...

I won't bore you with a step by step review of this place because the other reviewers nailed it on the head. Secrets Akumal is by far and away the best all-inclusive resort I have ever been to. Our trip was the first trip in a very long time that I didn't feel like going home at the end. I can't say the service was above and beyond good because that would be deluding it. Every worker made you feel like you were the only person there. Everything that I requested was done without question or delay. When I needed a band-aid, they came with 5. When I needed to boost my electrolytes, they came with Power Aid. It is insane how good everybody is. The food was good. It's not the best I've had, but it's still very good. There is no doubt in my mind that I will be back here again

My wife and I celebrated our 10-year anniversary at Secrets Akumal Riviera Maya, and it was phenomenal. The resort’s pristine beaches, infinity pools, and gourmet dining were top-notch, but our concierge, Billie, made it truly unforgettable. She helped us get upgraded us to the Presidential Suite with ocean views for...

My wife and I celebrated our 10-year anniversary at Secrets Akumal Riviera Maya, and it was phenomenal. The resort’s pristine beaches, infinity pools, and gourmet dining were top-notch, but our concierge, Billie, made it truly unforgettable. She helped us get upgraded us to the Presidential Suite with ocean views for our last night. It was perfect for our milestone. Billie also helped us book a private dinner in the wine cellar. Wow. It was the highlight of our trip. The sommelier recommended an amazing cabernet from Chile. Chef Joel met us and explained the courses we were about to enjoy. The food was fantastic, one of the best meals we have experienced. The arancini was top tier! We booked Preferred junior king swim out suite through Costco. This is truly the way to go. The preferred club bar in building 4 is a really nice touch if you enjoy a fine cocktail. Cruz and the guys served us very well. Amazing service! This was our second time at a Secrets resort (first was Wild Orchid in Jamaica). We will be back!

Best All-Inclusive we’ve stayed at. The activities were so much fun. The Snorkeling is fantastic. What makes it so special though is the staff. Everyone is extremely friendly and hard working. They made our experience what it was. Food and drinks were also great.

Exceptional vacation, the food and drinks were great and there are no words to tell you how wonderful the staff at this resort are. I actually felt a little guilty having so many wonderful people trying to wait on me for anything I wanted. This resort is 5 star in...

Exceptional vacation, the food and drinks were great and there are no words to tell you how wonderful the staff at this resort are. I actually felt a little guilty having so many wonderful people trying to wait on me for anything I wanted. This resort is 5 star in every aspect.

Secrets Akumal is a gem of a resort. Service is excellent. Food is awesome. And all the little extra touches are appreciated. We had a fabulous holiday. Carlos and Alejandro from the entertainment team were excellent guides on our turtle tour. They were professional and friendly and helpful. They made...

Secrets Akumal is a gem of a resort. Service is excellent. Food is awesome. And all the little extra touches are appreciated. We had a fabulous holiday. Carlos and Alejandro from the entertainment team were excellent guides on our turtle tour. They were professional and friendly and helpful. They made the tour fantastic. We saw lots of turtles. Leedy our concierge in building three was attentive, helpful, and always smiling. We felt we could ask her anything. Alejandro from beach services was quick to find us a beach seat and expertly got our beach lounge ready for us. He Always called us by name and was eager to help with anything. Sharon and Abrahim were wonderful beach servers and looked after us every day constantly coming around and asking us if we needed any drinks or water. Our room in building three had a beautiful patio that we sat in for sunset every night. We will be back!!! Thank you to the Secrets Akumal team!!! 🙏🙏

We just got back from Secrets Akumal. We had a great time. Alot of things to do and many choices for food. Special Shout out to Efren, our pool waiter, David, our pool concierge. They were always attentive and made sure we were ok. Carla kept the activities going and...

We just got back from Secrets Akumal. We had a great time. Alot of things to do and many choices for food. Special Shout out to Efren, our pool waiter, David, our pool concierge. They were always attentive and made sure we were ok. Carla kept the activities going and was always smiling. We stayed in building 9b, which was the furthest from the pools and beach. Our concierge was Ricardo who helped out with reservations and kept us updated on activities and shows. Will we go again? Yes!

Went for our honeymoon and we were blown away by the staff, facilities, activities and room! Not a single bad thing to say. I recommend partaking in the actives as event staff are great fun (shout out to Liz, Maria and Alejandro!). They are there for your every need, day...

Went for our honeymoon and we were blown away by the staff, facilities, activities and room! Not a single bad thing to say. I recommend partaking in the actives as event staff are great fun (shout out to Liz, Maria and Alejandro!). They are there for your every need, day or night and you honestly don't have to lift a finger.

We had the best vacation ever. The property is absolutely beautiful and staff were always available to meet our needs. Sergio was our concierge and went out of his way to make sure we had everything we needed during our 10 day stay. The food , the beach and the...

We had the best vacation ever. The property is absolutely beautiful and staff were always available to meet our needs. Sergio was our concierge and went out of his way to make sure we had everything we needed during our 10 day stay. The food , the beach and the weather was perfect. The room was beautiful and having the swim out pool outside our back door was awesome. Food was excellent and the beach was absolutely stunning. We can’t wait to return again.

We have gone 5 times now and always had a wonderful experience. The staff is amazing and take care of every need! We always do preferred side because we enjoy the night lounge and speedy check-in. The swim outs are perfect in the summer but in winter we do just...

We have gone 5 times now and always had a wonderful experience. The staff is amazing and take care of every need! We always do preferred side because we enjoy the night lounge and speedy check-in. The swim outs are perfect in the summer but in winter we do just ocean view.

Just back from a fabulous holiday at Secrets Akumal, a truly beautiful hotel with great staff. All the restaurants and bars, particularly the Lobby, were great and the Hibachi table is a must do for sure. A special mention to all the breakfast and lunch staff at the Seaside Grill,...

Just back from a fabulous holiday at Secrets Akumal, a truly beautiful hotel with great staff. All the restaurants and bars, particularly the Lobby, were great and the Hibachi table is a must do for sure. A special mention to all the breakfast and lunch staff at the Seaside Grill, particularly Baltazar for his fantastic service and sense of humour. Jaime and his whole team at the grill made us incredibly welcome, they were both professional and friendly and the food was great too. Nothing was too much trouble, even my allergy to onion of all things. Thanks to our concierge Billie, and her colleagues, for helping with all our questions and requests. We spent most days at the middle pool being supplied drinks by the ever attentive Ishmail, whilst David kept everything in order and ensure everyone who needed a sunbed had one. A shout out to the landscaping team too as the grounds are beautiful by day and magical at night. We have stayed in several other Secrets resorts but this is now firmly our favourite.

This was our first visit to Akumal ; we visited Maroma in 2015 and 2016, and Playa Blanca in April 2024. Check in/out - super super easy. We arrived at 11am and went right to the preferred club to check in. They let us know to come back after 3pm...

This was our first visit to Akumal ; we visited Maroma in 2015 and 2016, and Playa Blanca in April 2024. Check in/out - super super easy. We arrived at 11am and went right to the preferred club to check in. They let us know to come back after 3pm for our room key and to go ahead and enjoy the property until then. Check out we completed on our last night so we didn’t have to worry about it the morning of our departure. Preferred club - didn’t feel especially worth it here. No preferred pool. The lounge was fine, had some snacks all day and books to borrow, board/card games. We had a PC ocean view king room 5309 and the “ocean view” was laughable. If I stretched on my tippy toes and squinted I could see a small speck of the ocean lol the included hydrotherapy circuit was really nice and we enjoyed that perk but we would not book PC again here. Pools - the towel/chair game is in full force here. Granted we went at high time, but by 745am there was not a single chair to be found at the front two pools. Concierge does their best and will remove belongings if left 40+ mins before 10am… but I can’t imagine being a guest here and getting told “sorry, nowhere to sit.” We saw people setting their belongings on the ground because they just had no choice. Otherwise, pools were nice overall. Amazing service by the pool - special mention to David the concierge who always helped us get set up for the day, and our fav waiter Samuel who truly made our week. He was so kind and worked incredibly hard every day. Beach - if you like long walks on the beach, this may not be the resort for you. Not very far to go either direction. Obviously close proximity to the snorkeling. We set up a snorkel tour with Chino on the beach and it was really nice to be able to walk over and do that versus having to do a transfer. We also saw many fish and some rays right in front of the hotel. We booked a Bali bed on our last day as it was our anniversary. The service was okay - we had more attentive service at the pool than our Bali bed. Food - the food was so good. We really had zero complaints. We ate at Himitsu (regular menu), AkuMart food stations, Portofino, Seaside for both lunch & dinner, and Market Cafe every day for breakfast. Himitsu is our fav every resort, so good! Rooms - rooms were nice. Nothing super special. Housekeeping was great and we declined turn down service because it just didn’t work with our evening schedule. We didn’t mind though. Grounds - very very very lush and lots of paths to get lost in haha we just always enjoyed the scenery and eventually found where we needed to go. LOTS of wildlife!! Iguanas and raccoons everywhere. If I had to complain about one thing… we traveled here for our 10th anniversary and mentioned it to our e-concierge, preferred club check in, building concierge, etc and absolutely ZERO was done for that. Previous secrets visits they’d decorate the room, a special dessert at dinner, etc. and we were a little let down that nothing was done to help us celebrate. We enjoyed our visit and it was right for the price. We preferred Playa Blanca but wouldn’t hesitate to return to Akumal since PB has been priced ridiculously high. The staff here were absolutely amazing and everyone was so hard working. They truly made our week!

Our Concierge Karina has made our trip very special and handled EVERY request quickly and professionally. The staff is very upbeat , polite and ready to help. The Facilities , Rooms and grounds are meticulously maintained. The Food is Excellent. It has been a pleasure to enjoy this experience.

Arrived March 17-24. Had another amazing vacation. Check in was flawless . Karina ( building concierge) was attentive and super awesome! Rooms are spacious with lots of storage. First few days at the pool, staff was taking down room #'s and names (that's changed since we were there last) and...

Arrived March 17-24. Had another amazing vacation. Check in was flawless . Karina ( building concierge) was attentive and super awesome! Rooms are spacious with lots of storage. First few days at the pool, staff was taking down room #'s and names (that's changed since we were there last) and told someone had to be at our chairs at all times. Then they were giving us 10 min away. Finally due to circumstances they gave us 40mins to eat then be back. Like I said that's something new. Probably someone abusing the lounge chairs. Shout-out to the pool concierges David and Antonio for their kindness and always making sure everyone had fun. Pool waiters Abraham, Karla and Fillipe for remembering our drinks and swiftness in getting them there! The bartenders at the snack bar Jorge and Mario for always making sure we had the best of the best! Beach waiter Hector (AKA The protector) you are the best and irreplaceable! The entertainment team was truly motivating and I absolutely loved Lizbeth. Can't wait to see everyone again in September ❤️

Lovely and Beautiful Resort worthy of 4 stars Pros: - Beautiful, lush and well kept grounds and building maintenance -Exceptional bartending staff, especially at the lobby & pool bar - Outstanding service from majority with select staff members being exceptional (Edmundo, Daniel, Omar, Marisol) to name a few - Excellent...

Lovely and Beautiful Resort worthy of 4 stars Pros: - Beautiful, lush and well kept grounds and building maintenance -Exceptional bartending staff, especially at the lobby & pool bar - Outstanding service from majority with select staff members being exceptional (Edmundo, Daniel, Omar, Marisol) to name a few - Excellent seafood and Japanese restaurant - Japanese Hibachi dining was a highlight - Outstanding and responsive management and preferred club staff, Alexandra, who did her best to make our experience better after an underwhelming interaction with beach staff and lackluster dining experience. - multiple birthday serenades 🥳🎂 -large and immaculate rooms with swim up pool Cons: - Inconsistent dining quality across cuisines (Greek, French, Mexican) - Occasional beach and entertainment (Bluefin tuna showcase) staff interactions felt marginalized - Check-in process and sales pitch were off-putting and has become very corporate - Concierge service did not meet five-star expectations from Sergio. Overall, the resort is beautifully kept and shows promise with moments of brilliance, but falls short of a truly world-class experience. The top-tier service from some staff members is occasionally undermined by subpar dining and sporadic service lapses. Potential for improvement exists with more consistent training and culinary refinement. Recommendation: Needs some work to truly deliver a five-star diamond experience.

My partner and I had an absolute blast! We travel very frequently and the best hospitality we have ever experienced was David from the pool. He went above and beyond every day to make our experience memorable. He was constantly attentive to us and every guest at the pool. We...

My partner and I had an absolute blast! We travel very frequently and the best hospitality we have ever experienced was David from the pool. He went above and beyond every day to make our experience memorable. He was constantly attentive to us and every guest at the pool. We would come back just to have the hospitality experience here with David. If he could travel everywhere with us, that would be a dream!!!! If you go to Secrets Akumal find David at the pool, you will have the best vacation! He is seriously incredible! Please tell him Meg and Heather say hello!

My husband and I did a week vacation here and have nothing but good things to say! The food was absolutely amazing, the staff was very intentional and accommodating, everything was timeless and clean, just a wonderful atmosphere overall. Diana was our concierge and was so cheery every time we...

My husband and I did a week vacation here and have nothing but good things to say! The food was absolutely amazing, the staff was very intentional and accommodating, everything was timeless and clean, just a wonderful atmosphere overall. Diana was our concierge and was so cheery every time we walked past her desk, eager to help us in anyway she could! I got a relaxing massage at the spa by Michelle and my experience was worth every penny! Liz, Carla, and Gina from the entertainment staff were so fun and engaging! It always amazes me how well they remember our names and keep us involved in many fun activities like a pool spin class which I would highly recommend and they were a riot at the silent disco! Carla ended up chatting with us by the pool for a while one day and just the fact she took the time to answer our random questions about tourism and Mexican culture was so sweet! Richardo, Israel made sure we never went thirsty all week. Often I would tell Richardo he could make whatever drink he felt like and I was never disappointed! He remembered that I didn't like drinks too sweet from the first day I said it and always made something amazing! He is a talented mixologist! David was often checking on us by the pool and making sure we had everything we needed and more! He would even bring fresh towels for us while we were in the pool and adjust our umbrella for shade without us even asking! He went absolutely above and beyond. Out of our 5 different all inclusive experiences at various resorts this was the best thanks to the great staff and food!

AMAZING TRIP!! My husband and I needed a relaxing getaway and Secrets was just that! Octavio went above and beyond and it would’ve have been the same without him. He made everything 10x more special for us. Him (& Gina) really take care of their guests. We will definitely be...

AMAZING TRIP!! My husband and I needed a relaxing getaway and Secrets was just that! Octavio went above and beyond and it would’ve have been the same without him. He made everything 10x more special for us. Him (& Gina) really take care of their guests. We will definitely be back because of how they treated us.

From the moment you enter the gate from the main road- you already get a true sense of a 5* resort… you pull up to a georgeous lobby, greeted by bellman- given a refreshing towel and drink. Because we booked a room in the preferred area wisk you away in...

From the moment you enter the gate from the main road- you already get a true sense of a 5* resort… you pull up to a georgeous lobby, greeted by bellman- given a refreshing towel and drink. Because we booked a room in the preferred area wisk you away in a golf cart to check in at a separate preferred lounge. They have a bar and hors d’oeuvres there as you begin the check-in process . After the check-in process, they do have some sales pitch. A sales person come up to you and try to convince you to go on a two hour breakfast and tour of the resort as a timeshare sell. thankfully, we read from other reviews at this will happen so we were able to quickly diffuse it And say no politely. This i feel they can do without. It is a bit tacky I feel. Another person walked us up to our ocean view suite. Corner room on the 3rd floor. Great view!! We had great weather for the four out of five days we were here. The beach was absolutely beautiful. The snorkeling was great right off the beach very little sargassum. The typical having to wake up at the crack of dawn to get a decent Palapa on the beach, which is annoying but I guess all inclusive places have no control over that by about nine or 10 AM pretty much every seat at the pools were also taken as it was a very busy week 3rd week of March. The staff at this resort, truly do care and make sure you are comfortable in every way possible from delivering food and drinks to getting an umbrella. Wow they are amazing to say the least. The food has also been unbelievable from the restaurants to the barbecues to the à la carte buffets all amazing. Definitely highly recommend if you want to go and rest, unwind, and be pampered., This is truly the place.

We recently got back from a week at Secrets Akumal and what a trip! I can echo all the positive comments that others have said. From the staff, to the grounds, to the food, to the drinks…everything was top notch. We’ve been to 9 all-inclusives in the Caribbean over the...

We recently got back from a week at Secrets Akumal and what a trip! I can echo all the positive comments that others have said. From the staff, to the grounds, to the food, to the drinks…everything was top notch. We’ve been to 9 all-inclusives in the Caribbean over the past 10-15 years, including Excellence resorts and another Secrets, and this was likely our favourite. Staff: The staff were amazing. They were always around and in a great mood. This was probably the most servers we have ever seen at the beach and around the pools. Before you had one drink gone they were there taking your order for the next one. Food: We tried all the “al a carte” except the Italian one and loved them all. As is usually the case, the French restaurant was our favourite and we went back a second time for our last night. We requested the same server, Rafael, as we had such a good experience the first time. He offered to do up a special dinner for our last night that was not on the menu. Let me tell you, it was the best meal I have ever had…anywhere. Also a shout-out to the guy at the pizza oven. Wow, what pizza! Other than the French restaurant the portion size was big and I had to stop ordering two entrees. They also had theme nights where they had a buffet meal and a show. We did one but decided to stick to the restaurants the rest of the time. You didn’t have to get dresses up for the theme nights and I suspect people liked that. Resort/Grounds: This resort was amazing. Everything was clean and well looked after. This is the most trees we’ve ever seen at a resort and even by the last day we were taking different trails from our room to the beach. We had no problems getting the drinks we wanted although there was not as big a selection of frozen drinks as we have had elsewhere. Maybe we just need to ask. We had a swim out room in 9b and the water was cooler than in the pools. Our room was on the corner and we did have some afternoon sun in our pool between buildings 9b and 9c but otherwise it’s in the shade in the afternoons. Next time we won’t bother with a swim out as the “Lagoon” pool was very quiet and warm and had lots of sun. It too had waiter service and was right next to the sports bar anyway. We loved the occasional visits from the iguanas and racoons. Scuba diving: I dove 4 days with Akumal Dive Shop. They were fantastic. I saw turtles every dive and on the shallow dives saw several every trip. I also saw a shark, eel, and a bunch of lobster, tiger fish, squid, etc. Their shop is only about 5 minutes up the beach and I made the arrangements through Dana online before arriving. They do four dives per day at 0830, 1030, 1230, and 230. It’s only a 5-10 minute boat ride to the sites and they return to the shop between dives. I choose them over Akumal Dive Center as the ADS went out a bit earlier and I’m a morning person. Both seemed to have good reviews. Beach: The beach did have sea grass (sargassum) washing up every day but the workers had it cleaned up by the afternoon most days. There is a reef offshore so there is not much wave action along the beach. I’ve swam and snorkelled at nicer beaches but never with turtles. They are right there just offshore in like 4-6 feet of water. I found first thing in the morning was best, but I did see them at other times during the day. Bring your own mask and snorkel so you can go for a swim whenever you want. The only negative things we could mention are: 1. There were some larger groups that could take up some of the space and be a bit loud at times. There were 3 or 4 weddings and those are held in the archway just down from our room in building 9b. There was also a large group there for something else. One morning they set up games for them on the beach and we had to move from our palapa as they basically took over that area. 2. In the evenings they had live music at the lobby bar. This was nice and relaxing. However, after it was over it switched to silent disco, and this really ruined the mood when you had these people dancing around with no music playing. Maybe the resort would consider having this activity elsewhere? We flew Sunwing out of Canada and transfer to/from the airport is included. It took us just over 2 hours each way as we had to make 3 stops, but it gave us a chance to see more of the country, so we didn’t mind. The drive is worth it to get to this amazing resort. So bottom line, 10/10 on this one. How good was it? We’re already book for next April and this will be the first time we’ve gone back to the same resort for a second time. Bravo Secrets Akumal! See you in April 2026.

Secrets Akumal was absolute paradise! We were treated like royalty, we were so welcomed, we will always remember how special all the staff made us feel! Our room concierge Ricardo in building 9B is a credit to the hotel, he is so lovely and he went out of his way...

Secrets Akumal was absolute paradise! We were treated like royalty, we were so welcomed, we will always remember how special all the staff made us feel! Our room concierge Ricardo in building 9B is a credit to the hotel, he is so lovely and he went out of his way to make sure we were having the best time. He organised a special breakfast on the balcony for us complimentary as it was our honeymoon, he would come to the pool to find us to have chats to see how we were regularly throughout our two week stay.. he would suggest the best restaurants and would even message me on watsapp to make sure we were okay! Special thanks to Antonio the pool concierge who looked after us and really got to know us well. We are already missing our chats with you both! All of the staff remember your name, you feel like you are at home, all the staff make you feel so welcomed and special! We spent most of our 2 weeks in the quiet pool, we loved floating around on the beds everyday that the hotel provides with the relaxing background sounds. The drinks service was amazing at this pool the waiter would constantly come round and ask you what you want. You can also order food to your sun lounger! In the afternoons they would come round with ice cold towels to keep you cool and an ice cream cart! There are 2 more pools, one with a swim up bar which is quite vibey with live music and a dj- its actually a lot more upbeat here than we expected! Usually we are up for this sort of vibe more, but we loved the quite pool as it felt more romantic as it was not as busy and it was so relaxing! The entertainment in the evening was so good, the show we saw in the theatre was amazing it felt like broadway show in London! I also took part in the ‘voice’ singing show in the theatre where I sang with a live band, I came 2nd out of 6 people and I won a romantic dinner on the beach for me and my husband which was stunning! It was so fun to take part and to have an audience watching- a great experience! We went to the desires club one night to do karaoke which was fun, it turned into a club after and it was such a good atmosphere everyone dancing! The room is beautiful- loved the hot tub in the room. Room service was amazing, 24 hours a day, free and unlimited. This hotel is unbelievably luxury, it is out of this world beautiful as it is set in a jungle with lizards everywhere, it really felt like we were in a jungle, our photos turned out beautiful! + the beach is stunning- loved the swing for pictures!! They really have thought of everything here, if you want to relax or have a more vibey holiday, you really can do both here, you won’t be bored! I really hope we can come back in the future.. thank you again secrets! Love Alice + Lee 🥰 xx

The people here are so lovely, friendly and welcoming. It really makes the whole experience so much better. We would like to thank everyone especially the following employees: Karen, Preferred concierge David, Alexandro and Luis, Pool concierges Filippe, Wilmet and Sharon: Pool waiters Our room was located in the Preferred...

The people here are so lovely, friendly and welcoming. It really makes the whole experience so much better. We would like to thank everyone especially the following employees: Karen, Preferred concierge David, Alexandro and Luis, Pool concierges Filippe, Wilmet and Sharon: Pool waiters Our room was located in the Preferred section and was quite beautiful, comfortable and beside one day, it was properly cleaned. Overall, the grounds are beautiful but not well maintained. During our 7 days stay, we never seen a gardener around the premises nor sprinkler to water the beautiful gardens that were simply deprived from water and drying out. The same was noticed as for the lack of pool maintenance; during our stay, we only saw one person cleaning the pool in the morning. The beach which unfortunately at the time of the trip, presented a lot of sargassum, but an effort was made to pick it up beside the last day of our trip that did not allow us to walk on the beach. Beside the VIP lounge in the Preferred section, the mixed drinks were definitely light pours across the board, but that's probably to be expected at an all-inclusive. As for the restaurants, we definitely liked the Bordeaux (French cuisine) and for lunch the Seaside where you can eat very good fish. Our main concern was the regulation around the pool areas. You cannot leave your chair for more than 40 minutes, if not, they will remove your belongings. However, In the Preferred beach area, they would at least allow 60 minutes. The second concern was about allowing clients to bring their dogs on vacation. We both like dogs but do not want to be seated near them. We found this quite disturbing for a 5 stars resort. This was our second time at this resort and sadly to say that we will not be returning and will not recommend it to our family and friends.

Starting with check-in, we were escorted to the preferred lounge and treated to some fabulous snacks and drinks while the quick process of getting our room. Room was great, and liked the jungle view. We were in building 8 which is further back from the beach but the views here...

Starting with check-in, we were escorted to the preferred lounge and treated to some fabulous snacks and drinks while the quick process of getting our room. Room was great, and liked the jungle view. We were in building 8 which is further back from the beach but the views here were still very spectacular. Room amenities were great and didn't lack in anything. Room service was always great and early. Here they also have a concierge for each building and we had a fabulous lady Karina. She was so sweet and attentive and regularly checked to see if there was anything she could do to make our stay more enjoyable. Also a wealth of information. The beach was beautiful, there was a fair amount of seaweed, but they did a great job removing it every day! This being said we were still able to swim in the ocean every day. Lots of sea life right here too, with fish, stingrays, and turtles and very calm water to snorkel in. Pools were also very enjoyable, with no issues getting a lounger or towels. Drinks were promptly served at the pools and the beach. Shout out to Felipe at the beach and Abraham at pool 2 for the best service overall, but they were all very good. Also Alejandro the beach concierge on preferred side was great at location a lounger and getting towels when we needed. Antonio and Julio were our waiter for the Cinco de Mayo show by pool 2. He was very attentive and made sure we had everything we needed. The shows were great!! We had a lovely romantic dinner on the beach and Mario was fantastic! The fairy lights light up in the shape of a heart and all the extra touches made this night feel very special!! If you get the chance to do this, I highly recommend it. The food was unreal and made for a memorable experience. We enjoyed every meal we had at the a la carte restaurants, with Seaside Grill our favorite overall. Arturo at Bordeaux restaurant was awesome! Very attentive, offered great GF suggestions and always ensured our wine was filled. So friendly and joked a lot! Lot's of Gluten Free options for those that require it and they are very good at asking for allergies. The spa is a must!! Reyna walked us through our water treatment and very nice. Carolina and Astrid did our 80 minute massage and they did not disappoint. Great relaxation massage! This property is incredibly beautiful and an amazing experience and we will definitely be back!

This is a fantastic hotel. We have been to Mexico quite a few times and this is the best hotel we have stayed in. The service is excellent, the food is delicious, the drinks are top class, the facilities are great. We loved that there are 6 different a la...

This is a fantastic hotel. We have been to Mexico quite a few times and this is the best hotel we have stayed in. The service is excellent, the food is delicious, the drinks are top class, the facilities are great. We loved that there are 6 different a la carte restaurants and you don’t have to book at all, you just turn up and we never had a problem getting a table. There are so many choices for pools and beach and we never had any problem getting sunbeds, even arriving after lunch after a trip to Tulum. It’s definitely a hotel to relax in rather than party party, although there was both daytime and evening entertainment and activities, plus BBQs some lunchtimes and theme nights and shows too. The main pool with the swim up bar did get lively at times but nothing out of hand, all good fun. Every accommodation block has its own concierge and nothing is too much trouble for them. Our concierge was Karina, she was brilliant. Special mention also to Velvet at the beach who endlessly brought us drinks, Johana at the lobby bar who took great care of us, and Jesus who popped up everywhere, from the (lovely) Coco Cafe to the beach bars. Very highly recommended.

2nd time to secrets akumel and wow what another great stay, Firstly the staff who are all brilliant, when we stay you interact with certain staff more and this time that was also the case, Antonio and Luis firstly are such hard workers and truly brilliant, Carlos, Oscar , Max...

2nd time to secrets akumel and wow what another great stay, Firstly the staff who are all brilliant, when we stay you interact with certain staff more and this time that was also the case, Antonio and Luis firstly are such hard workers and truly brilliant, Carlos, Oscar , Max in the entertainment team are soooo good at what they do, Gina, and Alexandra, now concierge never disappoints both are so lovely, Alberto our waiter in either the Preferred club or by the pool was the best, his service and smile each day was the best I’ve had, and trust me I’ve stayed at some top hotels, David was new to us this year, and wow he was good , so professional and courteous and knowledgeable we were blown away by his personality and professionalism, I think personally he would make a brilliant concierge, he has that ability and touch. Ruben also new to us this year was excellente, very good at what he does and very polite, I used to gatecrash there staff meeting some mornings which was so much fun. Boudreaux french restaurant and staff are excellente, we personally had to meet the chef to thank him for such nice food, we went 4 times. All staff and the hotel are so nice , and the entertainment and themed lunches and dinner awesome, the resort it self is very clean and tidy and always being attended to. Probably the best resort I have stayed in and the wife and I are well travelled. The staff make this place what it is , but I also appreciate that the managers behind the scene that we don’t see are also doing a very good job , A fantastic resort , you just can’t go wrong here, Jason and Samantha

My wife and I had an unforgettable stay at Secrets Akumal Riviera Maya, and we can’t recommend this all-inclusive resort enough! From the moment we arrived, the staff went above and beyond to make us feel at home, turning our vacation into a truly special experience. Our concierge, Araceli, was...

My wife and I had an unforgettable stay at Secrets Akumal Riviera Maya, and we can’t recommend this all-inclusive resort enough! From the moment we arrived, the staff went above and beyond to make us feel at home, turning our vacation into a truly special experience. Our concierge, Araceli, was an absolute gem; attentive, warm, and always ready to help with any request, ensuring every detail of our stay was perfect. I had mentioned in passing we were down there celebrating my wife's birthday, and she had taken the liberty of leaving a small surprise for us in our suite. The spa was a highlight, thanks to Michelle and Imalda, whose skill and care made our treatments pure bliss. Lisabeth from the event staff kept the atmosphere lively with her enthusiasm, ensuring there was never a dull moment. At pool #2, David and Alberto brought endless energy and smiles, making our poolside days fun and relaxing with their exceptional service. And finally at pool #3 where the party is really at; Bernardo and Manuel were fantastic, serving up drinks and good vibes that made every moment by the water memorable. The resort itself is stunning, with beautiful grounds, delicious dining options, nightly events, and a serene beachfront. The staff’s genuine hospitality elevated our experience to another level. Secrets Akumal is a place where you feel truly cared for, and we’re already looking forward to our next visit. Thank you to Araceli, Bernardo, Manuel, Michelle, Imalda, Lisabeth, Alberto, and David (and the countless other staff) for making our stay so extraordinary!

We had an excellent stay, which exceed all our expectations.🐢 Thank you! Staff have gone above and beyond at all opportunities! Special thanks to Leidy & Gerardo- our concierge, who went above and beyond to help us celebrate our engagement. We really enjoyed the tequila tasting experience and swimming with...

We had an excellent stay, which exceed all our expectations.🐢 Thank you! Staff have gone above and beyond at all opportunities! Special thanks to Leidy & Gerardo- our concierge, who went above and beyond to help us celebrate our engagement. We really enjoyed the tequila tasting experience and swimming with turtles, which we felt were great value add ons. We further saw turtles in the sea on our final day! Food and drink was great. All restaurants were really helpful and reassuring with our nut allergy, in terms of adapting options and providing information. Room & room service, always clean and attended to our needs. Especially turn down who made our room as requested. Spa & gym were the only areas we would say were not as positive. Some gym equipment was a bit tired and only one bike available but this is personal preference. The spa was great when we went however the daily and multiple times a day sales pitch was annoying, we felt at the beach and pools relaxing to be asked everyday if we wanted spa treatment was too much. But when we said no thanks we were left alone. Few tips from us…. If you’re a light sleeper bring some ear plugs… we could hear some guests who had partied a bit later than us. We brought our sea/rock shoes and snorkels which we used daily, you can hire snorkels though. Get up early and watch the sunrise! We already want to come back to this absolute paradise🏝️

We just returned from an amazing trip with two other couples and celebrated birthdays while we were there. We started our trip at Secrets Maroma and moved to Secrets Akumal. My husband and I have been to both before but it has been some time. Secrets Akumal is by far...

We just returned from an amazing trip with two other couples and celebrated birthdays while we were there. We started our trip at Secrets Maroma and moved to Secrets Akumal. My husband and I have been to both before but it has been some time. Secrets Akumal is by far the most amazing place. I am hard to please and I do not have one single complaint. Maroma isn't what it used to be so we don't have plans to go back there and that's saying a lot because it is also great. The two other couples both have their favorite spots in Mexico one being Valentin Imperial and they agree Akumal is by far the best. The resort is stunning. It's been 7 years since we have been there and the grounds have overgrown with tropical vibes in the best way possible. You find yourself lost in a jungle very fast because you can't see the buildings. it's so pretty! The staff is wonderful. Our building concierge, Karina, was amazing. She decorated our room for my birthday with balloons and streamers and a nice card. She helped us with any questions we had always with a smile. The food was so good. Far better than we expected. The filet at Bordeaux is so good. The poolside options are exquisite. Fernando at Himitsu was an amazing waiter and so friendly. The sushi there is so good. We found the menus at Akumal to be more extensive than Maroma. Especially the room service menu. Sharon at the pool was so great making sure we had drinks each day and was the friendliest gal. We didn't hang by the pool bar except one day walked over there to have a drink. Jorge was the only negative encounter we had all week. There were 8 of us and my friend ordered all the drinks and Jorge told us he could not serve that many drinks to us despite all 8 of us literally standing there. He seemed very angry and possibly people weren't tipping because they were in the pool. I'm not sure what it was but he's the only rude person we talked to all week. The ocean had some seaweed but they work hard to control it. It didn't stop us from enjoying the beautiful waters. We brought our own snorkel gear to see the turtles on our own but were unsuccessful due to them not letting you go very far out without having a paid tour. We talked to a couple randoms on the beach who offered us to go with them for $30 pp but we ended up going with the entertainment team at Secrets (shout out to Javier!) and it was $49pp and money well spent. They really work hard to protect the turtles and we understand why it's a protected area and only swimmable out that far with a guide making sure everyone is following the rules. Just a heads up that even if you plan to see them yourself, you may need to book a tour to be able to go out far enough. We saw so many it was amazing. Overall the entertainment team was so fun. I wish i could remember the girls names who did water aerobics with us but that class was so fun and it's a hard workout. I go to F45 every day and i still found that a good option for a workout. The pool basketball was also fun! The karaoke at Desires was a blast. Overall, you can't go wrong with this as your choice. We can't wait to go back!

We were treated like Royalty by EVERY staff member we encountered, it didn't matter if it was the grounds workers, cleaning workers, or pool workers--everyone would help if we asked questions. Their staff is above all other resorts we have stayed at. They all speak Spanish and English. Special shoutout...

We were treated like Royalty by EVERY staff member we encountered, it didn't matter if it was the grounds workers, cleaning workers, or pool workers--everyone would help if we asked questions. Their staff is above all other resorts we have stayed at. They all speak Spanish and English. Special shoutout to Isabela at the Market Restaurant, she was so friendly with a sweet smile each morning and also to Francisco at the Hisitimu restaurant, really friendly and helpful. Our concierge, Luis, was extremely helpful everyday, Pool lounge chairs were ample at every pool. Dinners were delicious. The beach front is sparkling blue and clean. The resort is about 90 minutes from the Cancun airport, so it's a good ride but Amstar transportation, Jonathan, was very friendly as we drove to the resort. YES, we definitely recommend this resort and will return back soon.

We had a phenomenal stay at Secrets. The room was out of this world, we loved the jacuzzi tub and swim out pool (worth the upgrade). The food was top tier and the last carte restaurants were great. Right on the beach, the staff were always clearing the seaweed. Nothing...

We had a phenomenal stay at Secrets. The room was out of this world, we loved the jacuzzi tub and swim out pool (worth the upgrade). The food was top tier and the last carte restaurants were great. Right on the beach, the staff were always clearing the seaweed. Nothing was ever too much trouble. Great nightly entertainment shows too! We preferred the quiet pool, shout out to Ruben and Alejandro our pool concierge and to Arceli our building concierge. We would absolutely stay again and recommend to anyone!

Out of all the Secrets and Dreams vacations my wife and I have enjoyed over the years, this one stands out as the one with the best service. From the concierge assigned to the building, to the pool staff, and restaurants, the team provided around the clock, exceptional service. The...

Out of all the Secrets and Dreams vacations my wife and I have enjoyed over the years, this one stands out as the one with the best service. From the concierge assigned to the building, to the pool staff, and restaurants, the team provided around the clock, exceptional service. The food presentation and taste were superb. We really recommended and can’t wait to return.

An amazing stay the room was great and had everything we needed the staff were brilliant so friend and helpful they made our stay the best so much so we wanted to stay longer The food was amazing and so much choice Activities were also great in the evening

Carolina gave an amazing message. The spa at Secrets Akumal is a special place. If you go, you should not miss getting a message from Carolina! The sounds, aroma, relaxing space. With all the sun, partying, and activities this was a great way to unwind and get you relaxed.

The service is unbelievable! Everyone was so accommodating and we never wanted for anything. There is a reason for the high ratings . In addition, the spa was absolutely other-worldly. I had the best massage that I have ever experienced from Nellie.

This place is absolutely incredible. The food was outstanding – we had the pleasure of being served by several excellent waiters (Sebastian at Portfino and Arturo at the French restaurant) – both locations quickly became our favorites. The entertainment was top-notch in every way. The entertainment team made everything fun...

This place is absolutely incredible. The food was outstanding – we had the pleasure of being served by several excellent waiters (Sebastian at Portfino and Arturo at the French restaurant) – both locations quickly became our favorites. The entertainment was top-notch in every way. The entertainment team made everything fun and engaging – Isabella especially went above and beyond to ensure we were having a great time. We spent every day by the activity pool, where the concierge, Antonio, anticipated our every need – he’s truly a gem. Our waiter, Hector, was attentive and kind. One of the absolute highlights of the trip was the romantic dinner on the beach. The food was delicious, and our attendants – Ricardo, Mario, and Louis – made the evening truly unforgettable. Snorkeling right off the beach was a blast, and the snorkel tour at the turtle sanctuary was simply amazing! We will absolutely return to this resort again and again!

The staff is INCREDIBLE including but not limited to Billy our concierge and the entertainment team Max, Carla, Daniel, Octavio, Ara, Amanda, and Oskar. The food is EXCELLENT. The shows are ENTERTAINING. This is our Second time here…. It won’t be our last

Great hotel with fantastic amenities and exceptional service. Went for my birthday with my wife and they took great care of us. This hotel also has exceptional food especially for an all-inclusive resort. Highly recommend the sea turtle experience with Ara & Alex! We saw massive sea turtles snorkeling in...

Great hotel with fantastic amenities and exceptional service. Went for my birthday with my wife and they took great care of us. This hotel also has exceptional food especially for an all-inclusive resort. Highly recommend the sea turtle experience with Ara & Alex! We saw massive sea turtles snorkeling in the sanctuary with them and even a few sting rays.

This was our second trip to Secrets Akumal in six months, and once again, it did not disappoint! From the moment we arrived, everything was top-notch. A huge shoutout to our amazing concierge Alondra, who went above and beyond to make our stay special — so thoughtful, responsive, and genuinely...

This was our second trip to Secrets Akumal in six months, and once again, it did not disappoint! From the moment we arrived, everything was top-notch. A huge shoutout to our amazing concierge Alondra, who went above and beyond to make our stay special — so thoughtful, responsive, and genuinely kind. At the pool, Basilio, Ruben, and Jose took incredible care of us. They were always around with a smile, making sure our drinks were full and we had everything we needed to relax. Max from the entertainment team also deserves special mention — his energy and enthusiasm brought so much fun to the day, whether it was pool games, music, or just creating a great vibe. The tropical grounds can feel a bit overwhelming at first with all the winding paths, but honestly, it’s part of the charm. The lush scenery is beautiful, and the landscaping crews are out every day keeping it immaculate. It really feels like a hidden paradise. We especially loved the lunch buffets by the pool — fresh, delicious, and always with a great selection. If I had one suggestion, it would be to keep the front pool bar open past 6 PM. It’s such a great spot to unwind, and it would be nice to enjoy it a bit longer in the evenings. We’re already looking to book our next trip back. Secrets Akumal truly feels like our home away from home!

Everywhere we turned, we found that staff members knew our name. Billie, our concierge, went out of her way to make certain was personalized to our needs and interests. All the food was attractively and deliciously prepared. We loved both the quiet pool where Luis checked in on us attentively...

Everywhere we turned, we found that staff members knew our name. Billie, our concierge, went out of her way to make certain was personalized to our needs and interests. All the food was attractively and deliciously prepared. We loved both the quiet pool where Luis checked in on us attentively and our swim out in building 6. My wife and I both enjoyed the complimentary hydro thereapy, and I thought my massage with Norma was the best ever.

We stayed at Secrets Akumal for 10 nights at the start of May. We were completely blown away by the hotel, staff, food, and drinks. This was a last-minute holiday so our options on hotels were limited however we couldn’t have been happier with our choice. We have stayed in...

We stayed at Secrets Akumal for 10 nights at the start of May. We were completely blown away by the hotel, staff, food, and drinks. This was a last-minute holiday so our options on hotels were limited however we couldn’t have been happier with our choice. We have stayed in 5* hotels before however this have completely changed our opinions on what 5* luxury actually is. ALL the staff members were super friendly, helpful and was there ready to help before you even knew you needed it. Our hotel room was 9331 it was a standard room with tropical view. The room was amazing it had everything you could need and more. The bed was very comfortable with extra pillows in the wardrobe if needed. The bathroom was insane, his and hers sinks. Separate toilet and shower and a huge jacuzzi bath. The balcony was gorgeous, and the view was off tropical palm trees which was the perfect back drop for early morning reading and late-night drinks before bed. The room came equipped with streamer, scales, hair dryer, posh coffee machine, mini fridge, and TV. Our hotel concierge was called ‘Roberto’ he was excellent, very friendly, and informative he gave us tips for our day trips outside the hotel, was there to help if we needed anything more adding the room like dressing gowns, slippers, and mini fridge top ups. Roberto also kept us updated on the daily activities throughout the hotel. He couldn’t have done more for us and really made us feel welcome. The hotel has 3x pools and we enjoyed all 3 however found ourselves most days around the ‘quite pool’ which was close to toilets and bar however the staff members around the pool were amazing and took our drinks orders. We had a couples massage at the spa and would 100% recommend. Its slightly expensive but the spa facilities and treatments were amazing and we both said we would do it again because we enjoyed so much. The food throughout the hotel in every restaurant were incredible we ate at all the different restaurants throughout our stay and every meal was delicious. The restaurants are all beautifully decorated you wouldn’t know you were in a hotel. I do think its worth noting that some hotels have dress codes and for men it was full length pants. I wish I had some faults to make the review sound unbiased however we were both honestly blown away. It beat every single one of our expectations. The staff really make this hotel they are amazing! If you are thinking of booking and are on the fence please bite the bullet and see for yourselves this hotel is one of a kind.

My husband and I visited Secrets Akumal for our honeymoon. We had high expectations from reading other reviews and online research and this resort exceeded these expectations! Check in was smooth and personable. Our room was spacious, clean and had great AC (the room felt cold and not humid our...

My husband and I visited Secrets Akumal for our honeymoon. We had high expectations from reading other reviews and online research and this resort exceeded these expectations! Check in was smooth and personable. Our room was spacious, clean and had great AC (the room felt cold and not humid our entire stay). Restaurants were tastefully decorated, food was excellent and very consistent - in 7 nights neither of us had a bad meal. The 3 pools provided different vibes and were all kept very clean. Activities and the evening entertainment were fun and offered nice variety. Although the seaweed was bad this year, the resort staff worked very hard to keep the beach clean and we still managed to snorkel and see stingrays, many types of fish, and turtles off the beach. However the best part of this resort was the phenomenal service - every staff member we ran into was incredibly polite, welcoming and friendly. A few staff members went above and beyond for us this week - Francisco (our poolside waiter at the main pool), Reuben (the pool concierge at the main pool), Karina (our building concierge) and Santiago (at the buffet). However every single member of the staff was incredible! You can tell how hard the staff works every day to keep this place pristine and running smoothly and this hard work shows!! Overall, this resort was clean, fun, a great vibe for honeymoon, great food, great rooms and well worth the price! We will definitely be back!

We had the most wonderful vacation a few weeks ago at our second home Secrets Akumal! Upon arrival, we were greeted warmly by our friend Cesar Montoya. Thank you for all you did to make our stay so memorable! And to our dear friend Fernanda Uribe, Thank you for always...

We had the most wonderful vacation a few weeks ago at our second home Secrets Akumal! Upon arrival, we were greeted warmly by our friend Cesar Montoya. Thank you for all you did to make our stay so memorable! And to our dear friend Fernanda Uribe, Thank you for always being there for us! We consider you family now and we adore you! We were in the most amazing room in building 4 with Karen & Diana our concierge. Thank you for all you did for us during our stay! We want to Thank our longtime friend Alberto the Sommelier, Paula, Sommelier and the amazing Chef Gustavo Jose Salas for an exceptional Wine Cellar dinner experience! Also Sommelier Santos too! Oceana was our favorite restaurant this time! Thank you Manager Brando, Chef Angel, Sous Chef Francisco & Ana and of course Baltazar our server for two incredibly delicious meals! The French and Italian restaurants were both exceptional as well! Thanks to Reuben pool concierge for taking care of us each day. Also good to see our friend, Antonio as well. Ishmael was the best poolside waiter. It’s always wonderful to see our friend manager Jaime at Seaside & Alexis the hostess. We enjoyed delicious breakfast & lunch many times there with the servers: Vitalino, Alberto, David & Balthazar! The PC lounge bartender Diana, Carlos & Sarah for great drinks & fun conversations! Shout out to the amazing entertainment team too! We absolutely Love everything about this beautiful resort and can not wait to return in December!!

Spent a week here in May '25 and had a fantastic time, cannot recommend it highly enough. Pretty much everything was perfect, from the spacious, highly equipped and super clean room, to the 7 high standard on-site restaurants, to the 3 swimming pools, the soft sand beach complete with at...

Spent a week here in May '25 and had a fantastic time, cannot recommend it highly enough. Pretty much everything was perfect, from the spacious, highly equipped and super clean room, to the 7 high standard on-site restaurants, to the 3 swimming pools, the soft sand beach complete with at lounger service, to the daytime and evening entertainment. Always something going on, always too much delicious food at your fingertips, always a cold beer or tasty cocktail available. Special mention to Karen, our concierge, and Ana who provided superb at seat service on the beach.

We’ve stayed at several all-inclusive resorts, but we always find ourselves coming back to Secrets Akumal Riviera Maya. This place has the perfect balance of luxury, relaxation, and fun. Whether you’re looking to unwind by the quiet pool or join in on high-energy activities, Akumal gives you the best of...

We’ve stayed at several all-inclusive resorts, but we always find ourselves coming back to Secrets Akumal Riviera Maya. This place has the perfect balance of luxury, relaxation, and fun. Whether you’re looking to unwind by the quiet pool or join in on high-energy activities, Akumal gives you the best of both worlds. The staff is truly what sets this resort apart. Oscar, the Assistant Manager (front desk/reception), is incredibly kind and responsive. He made sure every detail of our stay was perfect and checked in on us multiple times. His level of care and professionalism is unmatched. Maximiliano from the entertainment team is another star. His energy is contagious—he’s friendly, welcoming, and always encouraging guests to join in on the fun, especially the Crazy Games! He brings the place to life in the best way. Octavio, the entertainment supervisor, also deserves a huge shoutout for leading such an incredible team and making sure everything runs smoothly while keeping things fun and engaging. The food is consistently delicious, with a wide variety of dining options—from upscale French to casual beachside bites. You can enjoy lively themed nights or quiet, romantic dinners depending on your mood. The atmosphere is stunning—lush grounds, a beautiful swimmable beach, and a layout that offers both vibrant spots and peaceful hideaways. We’ve visited multiple times now, and it never disappoints. Secrets Akumal feels like our home away from home, and we can’t wait to go back again soon!

Everything was amazing!! The rooms and grounds are so beautiful. The food was amazing, and all the team members were fabulous! Special thanks to the following: Carlos, Maximilliano, Elis, Gena,Javier,Antonio,Ana,Leidy, Natalie and Nelly at the spa.

11th time at Secrets Akumal, and still as good and getting better than the first time we came here! Wanted to thank Antonio Perez #1 pool concierge in Mexico!!! Augustine pool concierge, Araceli and Karen bldg 4 and 7 concierge, excellent!!

We have just returned from a 2 week stay at Secrets Akumal for our Honeymoon and what can we say... Truly EXCEPTIONAL! From the delicious food and drinks, and gorgeous surroundings, to the wonderful staff who truly make your stay feel extra special... This place is heavenly. It was our...

We have just returned from a 2 week stay at Secrets Akumal for our Honeymoon and what can we say... Truly EXCEPTIONAL! From the delicious food and drinks, and gorgeous surroundings, to the wonderful staff who truly make your stay feel extra special... This place is heavenly. It was our first time in Mexico, and it certainly won't be the last! Here are some special shoutouts! Our concierge Alexandra in block 5, was absolutely wonderful during our stay! She provided us with lots of information regarding the resort, nearby excursions and anything that we needed at all. She also arranged a special romantic breakfast in bed for us, and even had our room decorated with rose petals one evening. It was really great to have her, and she's excellent at her job! Yamili (domestic) and Cesar (room mini bar service) have to be mentioned also. Our room was cleaned impeccably and with attention to detail everyday by Yamili, thank you so much. Cesar filled our mini bar up everyday also, and when we requested some Fresca for our fridge during our stay, this was always remembered and topped up daily. Greatly appreciated. The entertainment team, including Oscar, Max, Carla, Myra, Alejandro and Isabel were brilliant! Always happy, having fun, great sense of humor and just great to be around. Again, all brilliant at their job. Thanks for making our days fun guys! Our pool concierge's, mainly Ruben and Antonio (we spent most days at the quiet pool!) were exceptional. Again, always so welcoming, friendly and made time to chat and get to know us. We would always come back from getting lunch or having a swim, and they would always have our towels changed and umbrella moved to give us shade. Above and beyond service from them both. We appreciated them so much. Noemi, Maria, Gabriella and Santiago from the Market Cafe were all lovely! Noemi always greeted us with a cheerful smile every morning, and Maria and Gabriella always showed us to our seats, again - always polite and helpful. Santiago gave us recommendations of his favorite cocktail (passionfruit mojito) and we can confirm - delicious! Ivan at the Barracuda Bar is a great guy! Super friendly, chatty, and excellent at making delicious cocktails and mocktails (for me as a non-drinker!). Was always lovely to sit on the swing seats and chat to him whilst enjoying a drink. Jesus, the waiter at The Sports Bar - excellent man! Super attentive, always smiling and lovely to chat to. Works super hard, which should be recognized! Gabby, spa lady who booked our 2 hydrotherapy and treatment sessions, was lovely and helpful, as were all the spa staff including Reyna who led our hydrotherapy, and Michelle who provided my wonderful Lumi massage! Super relaxing. Whilst we were waiting in The Lobby Bar for our transfer to the airport on our last day, Santiago the bar man, noticed that I was exceptionally warm due to the humidity that day. He offered to cool a hand towel from the bathroom for me, in some ice water, to help cool me down. This was exceptionally kind and attentive, and was hugely appreciated! Thank you Santiago! And a thank you, to the gardeners. They do an incredible job at maintaining the grounds of the resort, making it a lovely place to be. We saw them out working at almost 11pm at night... Truly such hardworking people. Well done. We ate at most restaurants, and cannot fault the food at all. The BBQ's and cook-out's with the entertainment on the pool was always really nice too. We cannot fault our stay at all, and although we have been home in Scotland for a week now, we are still talking about our honeymoon every single day, and wishing we were back!!! Thank you to everyone who made our stay incredible.