Planet Hollywood Costa Rica, An Autograph Collection Resort

Carlos , Bryan and Hillary were our wait staff on most day . They made our experience here quite enjoyable. And we’re very attentive to our needs. We look forward to coming back in the near future. The shows in the evening have been quite one of the highlights of...

Carlos , Bryan and Hillary were our wait staff on most day . They made our experience here quite enjoyable. And we’re very attentive to our needs. We look forward to coming back in the near future. The shows in the evening have been quite one of the highlights of our trip.

Henry gave us excellent service in the restaurant. Very friendly and personable and polite. Tex Mex Restaurant food very good. Enjoyed the visit. All service at this restaurant was excellent, friendly, smiled a lot. Helpful service excellent

Overall a great experience for our first visit to Costa Rica. Staff is great. Pool activities are so-so. Extremely hilly to everything so go in shape or prepare to wait for shuttles. Pavement is too hot for your feet. Restaurant booking is a joke on the app. Go to the...

Overall a great experience for our first visit to Costa Rica. Staff is great. Pool activities are so-so. Extremely hilly to everything so go in shape or prepare to wait for shuttles. Pavement is too hot for your feet. Restaurant booking is a joke on the app. Go to the concierge. TexMex, Italian and Sports bar have great food. Good burgers out by the pool. Teppenyaki restaurant is meh if you’ve been to good Japanese steakhouses. Couldn’t get a reservation for the American steakhouse. Sad.

This was my first all inclusive resort. It was a "ten star experience", mostly because of our personal concierge Francis Naves. He answered all of our questions and attended to all of our needs. This by itself made this stay spectacular! I found that the staff was overall very helpful!

This was my first all inclusive resort. It was a "ten star experience", mostly because of our personal concierge Francis Naves. He answered all of our questions and attended to all of our needs. This by itself made this stay spectacular! I found that the staff was overall very helpful!

We have just had breakfast in the Blue star. Henry our waiter was lovely, we had the omelette and eggs Benedict both were very good. We also bad the smoothies which were good, and the fruit platter was lovely Would recommend breakfast here, and 5 stars to Henry our waiter.

My husband and I enjoyed our stay here. Staff were friendly and welcoming. The room was spacious, clean, and comfortable. We easily reserved a cabana, but restaurant reservations were a little harder to come by. We were surprised by the multiple food options. The food was good for an all...

My husband and I enjoyed our stay here. Staff were friendly and welcoming. The room was spacious, clean, and comfortable. We easily reserved a cabana, but restaurant reservations were a little harder to come by. We were surprised by the multiple food options. The food was good for an all inclusive, but we enjoyed our meals outside the property much more. The souvenir shop is very expensive, I recommend purchasing your souvenirs elsewhere. The app is a good idea, but not user friendly. Overall we enjoyed our stay.

We rented a cabana by the poolside. The attendant Josue was absolutely amazing and a great mixologist. He was very attentive to our every need. Our personal attendant, Fernando, was very attentive as well. He made all of our dinner reservations and saw that we were on time for all...

We rented a cabana by the poolside. The attendant Josue was absolutely amazing and a great mixologist. He was very attentive to our every need. Our personal attendant, Fernando, was very attentive as well. He made all of our dinner reservations and saw that we were on time for all of them. He also kept us abreast of all the resort’s activities. All of the restaurants at PH we amazing especially the Japanese place. Our meal was very tasty.

Overall I had a wonderful experience on the resort. The food was great the service was amazing. Everyone was friendly! I especially enjoyed the star class breakfast. Henry and Jimmy had impeccable service. They anticipated our needs and made sure we had everything we needed.

The service here is off the charts and the food and facilities are top notch. Special thanks to buffet staff Maria Jose, Emilio and Amber who went above and beyond expectations. Also our butler Henry, who thought of everything I would fully recommend this resort

This was our first visit to Costa Rica and so happy that this is the resort we chose. Amazing in every single way. The resort is beautiful, the staff are by far the most genuinely friendly and helpful of any resort we’ve ever been too. We had a Star Class...

This was our first visit to Costa Rica and so happy that this is the resort we chose. Amazing in every single way. The resort is beautiful, the staff are by far the most genuinely friendly and helpful of any resort we’ve ever been too. We had a Star Class room, the beds were comfy and we had a beautiful Ocean view and we felt spoiled every day at the Star Class pool. Star Class was our only option when we booked the trip, and I would 100% book it again. The food was excellent at every restaurant and the buffet had so many options no matter which meal you were there for. I thought the resort looked far from the pool and beach from online photos. The photos are deceiving and although the resort is on a big incline, if you couldn’t walk it or didn’t want to, the shuttles were always readily available. I think we might have waited 5 minutes once. The drivers were always friendly and happy to take you wherever you needed to be. Howler monkeys in the trees, monkeys on the beach, iguanas spotted throughout the resort. The visit wouldn’t have been the same without Jedder, Jesse, Miller, Jonathan, Dylan, David, Maria, Rosa, Luis, Karolyn, Karolina and honestly too many amazing restaurant & bar staff to mention. We hope to see them all again in early 2026. Highly recommend.

The whole trip was a success, I loved the spa! Sebastian was an amazing host. José made sure we knew all the activities ahead of time whatever we needed he was there for us. Thank You. The food was good, the drinks was good. Pool time was amazing.

Edu made the best exotic drink for me and my girlfriend 🔥🔥🔥!!!!!!!!!!!!!!!!!!!!!!!!! Super amazing!!!!!!!!!!!!!!!!! The customer service was top tier! Would highly recommend Planet Hollywood resort for your next vacation!!!!!!

Irene was amazing and very attentive. We had all we needed and more. Highly recommend having an experience with her. We had food and alcohol delivered and she took our photos at the end of the day. She was so nice and very friendly. The cabana was the perfect relaxing...

Irene was amazing and very attentive. We had all we needed and more. Highly recommend having an experience with her. We had food and alcohol delivered and she took our photos at the end of the day. She was so nice and very friendly. The cabana was the perfect relaxing end to our week.

Excellent hotel. Had a blast. Food great, staff really looked after you. Monkey feeding time was really special. Room was always looked after daily. Didn't feel the need to do star class. We had everything we needed. Pool party was good...all in all we had an amazing time and ignored...

Excellent hotel. Had a blast. Food great, staff really looked after you. Monkey feeding time was really special. Room was always looked after daily. Didn't feel the need to do star class. We had everything we needed. Pool party was good...all in all we had an amazing time and ignored the niggles.x

The people of Costa Rica are a ten out of ten and this resort staff is no exception. The facility is well maintained and well staffed. Nice variety of places to eat. You must be prepared for food delivery to take awhile at all of the PH restaurants, but if...

The people of Costa Rica are a ten out of ten and this resort staff is no exception. The facility is well maintained and well staffed. Nice variety of places to eat. You must be prepared for food delivery to take awhile at all of the PH restaurants, but if you need faster service the large and diverse buffet is always an excellent choice. We loved that the food is fresh, nothing looks or tastes processed and the fresh fruit is outstanding. Very couples or family friendly. Great base camp to take day trips from. Thanks everyone. Yeraly at the star pool and Inga at the Spa were very helpful as well as many staff I wish I remembered their names. Thanks again and we’ll be back to Costa Rica!

Amazing time! We stayed for 5 days! The buffet was great. The restaurants were great. Definitely plan on coming back in the future. So Cal Buffet has the best host staff. They were extremely accommodating. Anything we needed they were on it!

We had a private dinner for my birthday and David was excellent. The beach was decorated beautifully. He was so attentive and accommodating. The dinner was delicious! I would highly recommend booking the private beach dinner. Compliments to the chef.

We've had a great stay so far. Being Star Class has been great because the best Service We've had is at the SC pool. Yearely and Luis are fantastic. Some of the best service I've ever had and we're very well travelled. Really top notch service from them. The grounds...

We've had a great stay so far. Being Star Class has been great because the best Service We've had is at the SC pool. Yearely and Luis are fantastic. Some of the best service I've ever had and we're very well travelled. Really top notch service from them. The grounds are well kept, coffee is good, drinks are good, beach is black sand and beautiful. So far Guy's has been the only let down. Buns were cold, fries not seasoned, and just not very good. I'd skip that. The steakhouse and asian we're our favorite restaurants. Kevin at the front is terrific and incredibly helpful. He made for a really smooth checkin.

Freddy and Wendy at So Cal were AMAZING. They both went above and beyond to make sure we had an enjoyable experience. Freddy always got us the best drinks and Wendy knows how to pop the champagne. Definitely recommend So Cal and these two wait staff!

we were in the bar at the lobby and Steven was great, he hand crafted some specialty cocktails for us, about 4/5. they were all amazing and his vibe was spectacular. He let us know that could choose premium alcohol bc of our stay package which we had no clue...

we were in the bar at the lobby and Steven was great, he hand crafted some specialty cocktails for us, about 4/5. they were all amazing and his vibe was spectacular. He let us know that could choose premium alcohol bc of our stay package which we had no clue about. Came back the next day to see him and have another beautifully crafted cocktail from him

Planet Hollywood Costa Rica offers a range of amenities and experiences. Let’s delve into the pros and cons of our stay. **Pros:** - **Affordability:** The cost of our stay was reasonable, making it an attractive option for budget-conscious travelers. - **Excellent Service:** The staff was generally attentive and helpful, although...

Planet Hollywood Costa Rica offers a range of amenities and experiences. Let’s delve into the pros and cons of our stay. **Pros:** - **Affordability:** The cost of our stay was reasonable, making it an attractive option for budget-conscious travelers. - **Excellent Service:** The staff was generally attentive and helpful, although there were a few exceptions, particularly regarding the pool bar service. - **Pool:** The pool was a highlight of our stay. The water temperature was perfect, neither too cold nor too hot, making it refreshing and inviting. We highly recommend upgrading to the Star Class for access to more restaurants, a dedicated reservations assistant, and a spacious pool with additional shaded chairs. - **Cabanas:** We rented a cabana, which came with a delightful dipping pool and provided much-needed privacy. Cabana One was particularly ideal, as it had no direct neighbors and offered ample shade throughout the day. The cabana rental cost $400, but it included a complimentary bottle of Johnny Walker Black. - **Food:** The à la carte dinner menu offered a variety of dishes, although some were not particularly impressive. However, the sports bar menu stood out, and we thoroughly enjoyed the delicious food we tried. - **Beach Sightings:** We had the opportunity to spot monkeys right on the beach, which was a fun and memorable experience. - **Check-in:** The check-in process at the Star Class lounge was efficient, although it was a bit rushed. Unfortunately, we were unable to finish our welcome drink before we were escorted to our room. **Cons:** - **Inconvenient Beach:** The beach was not particularly suitable for swimming due to its rocky surface and the presence of vendors offering massages, tours, and other trinkets. It made it challenging to relax and enjoy the beach. - **Subpar Buffet and Breakfast:** The buffet and breakfast options were disappointing. The breads were overcooked, and the menu at Guys Burgers was limited. Additionally, there were few lunch options available by the pool. - **Limited Sweet Treats:** We couldn’t find any sweet treats during our stay, which was a major letdown for those with a sweet tooth. - **Inadequate Paper Menus:** Most restaurants did not provide paper menus, forcing us to rely on the app, which could be difficult to navigate and read. - **Poor Cabana Service:** While the cabana itself was great, the food service was limited to hamburgers, which was disappointing for those who wanted to try other dishes. - **Inconvenient Rain Shower:** Our rain shower didn’t work, and the lawn service began early each morning between 7:30 AM and 8:00 AM, disrupting our sleep. - **Outdated Pool Furniture:** The pool chairs and furniture cushions were stained and outdated, giving the pool an unclean appearance, despite the fact that they were likely clean. **Outstanding Service Members:** Despite the overall challenges, we encountered several outstanding service members who made our stay more enjoyable. These included the friendly staff at the pool bar, the attentive reservations assistant, and the helpful cabana staff. Our agent, Daniels, went above and beyond to ensure our stay was comfortable and enjoyable. Every night, without fail, Daniels made sure we had dinner reservations and took care of any issues that arose in our room. Additionally, Daniels stocked our mini bar with our preferred snacks. Michelle and Frances, our friendly bartenders at the overtime sports bar, were always attentive to our needs. They made sure we had refreshing drinks and that our snacks were delicious.

i came to planet hollywood resort with my girlfriend which was very fun! such a beautiful place and EDU was also making the the best drinks!! i definitely would recommend for someone to come this resort and you will forsure have a great experience. very cool staff

Edu made our stay. We made sure to set aside time every day to visit him for drinks and good conversation. He is such a sweet person who we enjoyed talking with....plus his drinks are amazing!!! Be sure to visit Edu for your trip, you won't be disappointed

His espresso martinis are out of this world. He made me a drink called BabyFace. I think he came up with the name on the fly. Its literally my favorite drink now. Steven is amazing at perfecting his drinks. He’s fun and professional. Try a drink from him. 10/10 recommend.

Overall, had a great trip at PH Costa Rica. Nice resort in a remote location. We stayed in Star Class, building 10. Rooms: Rooms are large and clean, bathroom was nice, and the views from the balcony are incredible. Maid service did an incredible job. The snacks and drinks were...

Overall, had a great trip at PH Costa Rica. Nice resort in a remote location. We stayed in Star Class, building 10. Rooms: Rooms are large and clean, bathroom was nice, and the views from the balcony are incredible. Maid service did an incredible job. The snacks and drinks were always refilled and the room was always in great shape. Food: Some meals we had were amazing and others were average, but overall the food was enjoyable. The sushi and tepanyaki dinners were fun and the food was pretty good. The steakhouse was enjoyable, the Italian food was repeat worthy, and the Star Class breakfast was incredible. The coffee spot had sneaky good food. The buffet meals were the worst meals we had on the trip...food is bland and was the same food every day. Guy's burgers weren't bad, but they wouldnt let us customize anything. We asked for an onion ring on a burger...told no. We asked for it on the side...told no. The Mexican cantina dinner is average to below-average. Pools: Clean, plenty of chairs, and the entertainment was great. Bar service can get slow, but overall the drinks were good. Star Class pool is quiet and the bar service is excellent. Beach: Not a traditional beach and the vendors are everywhere, but enjoyable. The monkeys are fun. Star Class: Star class room had a great view. Star class pool is a nice alternative to the main pool. Star class breakfast was incredible. Star class bar at the star class pool is worth every penny. Our star class butler was underwhelming. We saw him once our entire stay, the day we checked in. He took us to our room, made our dinner reservations (some of which the restaurants weren't aware of when we showed up) , and we never saw him again. He texted us a daily schedule a few times and helped us make a jet-ski excursion via text, and asked how our trip was the day we left. Others we talked to raved about their butler...so be advised not all butlers are equal. Shoutouts: Bartenders Francisco, Luis, Steven, and Allan were all incredible. Daniel, a server at the steakhouse, was great. Yeraly at the star class pool is a superstar...so attentive and made our trip. A special shoutout to Jonathon at the Italian restaurant. I was sick one night from being in the sun all day and he went above and beyond to help my frantic wife get some incredible food to enjoy....great guy to talk with, too. Tips: - Book your excurions through Eddie Rojas, you can find him on Facebook. Eddie offers private excursions and has lots of options. We took a volcano, sloth, and waterfall tour that was incredible. Eddie was willing to stop anywhere we wanted (even Wal-Mart!) and had some great suggestions. We had some great local beers, had a few quick bites to eat at a local spot, and Eddie took us to the best shopping spots. Eddie made our day special and he was cheaper than the big tour companies. Support local and contact Eddie Rojas - Grab some snacks (fruit, sandwhiches, desserts) at the coffee bar. Great alternatives to the food offered at the pools. - Don't leave food unattended anywhere outside..even for a few seconds. The birds and monkeys don't mess around - The seating arrangment for the non-tepanyaki tables was odd...we had a table in the hallway going into the kitchen. Ask for a booth if your not doing tepanyaki, if you can get one. - The lighting in the bathroom isn't great. Ladies be prepared to do your make-up in less than desirable conditions! - The entertainment staff is top notch. We loved the slient disco. As far as entertainment goes, we loved the karaoke the best but get there early to get a table. - Take advantage of the Star class activities. We made some bracelets and even made a painting that we were able to bring home.

Worst vacation ever. Place is like a Horror Movie. Day one No power No water for 12 hours. Toilets in lobby full running over. Nothing flushed Day 2 and 3. No power. No ac Sleep in the dark sweating all over No manager gives a crap. Lies to you. Makes...

Worst vacation ever. Place is like a Horror Movie. Day one No power No water for 12 hours. Toilets in lobby full running over. Nothing flushed Day 2 and 3. No power. No ac Sleep in the dark sweating all over No manager gives a crap. Lies to you. Makes excuses but never offer a different room. Or refund. Horrible. Horrible. Book anything else !!!

First off let me start my husband and I love to travel and this by saying this was the WORST resort I've ever been to. I am currently sitting in the airport as I write this email in complete disbelief! My husband and I went to this resort for his...

First off let me start my husband and I love to travel and this by saying this was the WORST resort I've ever been to. I am currently sitting in the airport as I write this email in complete disbelief! My husband and I went to this resort for his birthday checking in on 5/16 and checking out early on 5/19. From the very beginning of this trip it started off bad we booked the directors suite and as soon as we walked in the room it felt dirty and a bad smell. Saturday the ac went completely out in the property and we complained because it was extremely hot and the room was starting to smell like mildew, the floors were completely moist and the windows were foggy. My husband complained and they told us to come sit in the lobby because it was cooler. We complained and asked for a manager but were told they wouldn't be there until the morning. So now it's Sunday and we go complain to the manger of how horrible our experience has been and they tried to fix the situation by moving us to the best suite on the resort (producers suite). At about 2:00 am the generator went completely out! No air, no power, nothing!!! The power never came back on! At about 9 am my husband and I were completely fed up and went to check out! When we arrived in the lobby it was so many people complaining because no one had power since 2 that morning. The food was horrible, the pool had a bad smell to it, and the rooms needs to be completely upgraded. The star class benefits is a RIP OFF! You don't get anything extra from what the people who booked a regular room gets! This is far from a 4 to 5 star resort. This is equivalent to Motel 6! 0/10 highly would NOT recommend!

The servers- Dylan, Juan, and Randall-were excellent! Extremely friendly and well attentive as well. Randall even drew us a personal picture for our honeymoon that was fantastic! Highly recommend the tex Mex restaurant for the food and service. Best restaurant here!

We were disappointed in our stay. I The resort and service are not 5 stars, but nearly a 3.5. To list a few issues ... Our room was not stocked upon arrival. The tv remote was not working. They left batteries for us to change. There was a sewage smell...

We were disappointed in our stay. I The resort and service are not 5 stars, but nearly a 3.5. To list a few issues ... Our room was not stocked upon arrival. The tv remote was not working. They left batteries for us to change. There was a sewage smell at pool bars. We did not receive housekeeping on day 2. Room AC blows on your head while in bed. Food was mediocre. The resort is not well kept. I am surprised Marriott and Guy Fieri are associated with the resort. I hope other guests share their experiences as well.

We’ve had an amazing trip but nothing was better than the entertainment staff-Christian, Jedder, Alexa, Christopher, Nayad, Deivi, Katy, and Rusbell. They are so friendly and take the time to get to know you and engage you in all activities.