Stayed once again at Nikki Beach Resort in Dubai and must say it was fabulous—once again. This is definitely the go to place for my partner and me. Like a home away from home (and much more!). Apart from the amazing facilities and the best beach in Dubai, I think...
Stayed once again at Nikki Beach Resort in Dubai and must say it was fabulous—once again. This is definitely the go to place for my partner and me. Like a home away from home (and much more!). Apart from the amazing facilities and the best beach in Dubai, I think – with amazing sunset views – it’s definitely the STAFF that stand out and make this resort so luxurious and comfortable at the same time.
It's hard to know where to begin. The Pool, the Beach, the Restaurant, the Soul Lounge, the Spa, and of course, the amazing Beach Villa. All were super outstanding and we enjoyed every minute, nay, every SECOND of our time at Nikki Beach!!! I could write a book about each one of these experiences, truly. But I won’t. So let me do my best to give each one the credit it deserves. NOTE: There’s a lot to do in Dubai, but we mostly stayed put in the resort and never got bored for a second!
Before going into the details of the facilities, including the amazing staff that works in each department, I did want to say something general about some of the staff that works “behind the scenes” or is not attached to a particular location.
First of all, Mr. Fahd, the general manager, deserves credit for everything that all of the staff does and everything that goes on at Nikki Beach resort Dubai. You can always see Fahd at the resort making sure everything is well attended but what is so amazing is that he also makes the time to get to know the guests and is super friendly. He's an amazing guy!
Even before we arrived, Mr Arda and Mr Elsam at Reservations worked with us tireless to secure the best room for our stay—at the best price, and were super patient with changes in our dates. These gentlemen are gracious and professional. Perhaps they don’t always get credit for what they do because it’s “behind the scenes.” But I want to express my deep gratitude to them. This is not the first time I’m staying at the resort and they have consistently been super helpful in this regard. Obviously the room choice is important to ensure the best stay possible—and their work is crucial in this regard.
Next, the Concierge Team. We worked mostly with Kenan and Diana. They organized the Marhaba Service for us at the airport and hotel transfer. But there was so much more. Any time I needed ANYTHING Kenan would get it for me. When we needed medication, he got it from a drugstore within an hour. When I needed some papers printed, I texted him from the pool he brought it there for me. We needed a new suitcase, and he got that for us—the best I’ve had in a while. And a lighter for my pipe. Everything done quickly and professionally. There’s more that Kenan and Diana did, but I don’t recall every detail. Just that we were super comfortable all the time. Oh, yes, one more thing: We wanted to go to a Hot Pot restaurant and looked up one online, but Kenan gave us a much better recommendation at the Chinese section of the Dubai Mall (one of the few times we left the resort).
Perhaps the most important single person for our visit was Jalol, our personal concierge attached to our Beach Villa. He was available almost 24/7! If he was off duty, he would often answer my WhatsApp messages, and I guess he only was really off-line when he was asleep – but even then he connected me with the staff on duty at night—than you to Mouad and Danushka. There was nothing too big or small for Jalol and his team to take care of. Whether it was birthday flowers for my partner, a romantic dinner at the beach, nightly reservations at the soul, lounge, reservations at the spa, etc., etc. I am only sorry that I don’t remember every single detail of what Jalol did which would require a full book. But suffice it to say that he made our trip fabulous! I should add that he worked with all the rest of the resort staff seamlessly to make sure we had everything we needed at every part of the resort – the restaurant, the beach, the pool, the spa, and the soul lounge.
So let me go through some of those aspects of the resort, one by one.
The restaurant: under the supervision of the amazing chef Hashmi, who is so personable and friendly, even though he is, of course super busy. All of the food breakfast, lunch, and dinner is super outstanding. You would think that we would get tired of it because the menu is not endless. But every dish is outstanding. Thank you, Chef Hashmi, and all of the cooking staff! And all of the waiting staff are super friendly and professional. I am afraid to mention names, because I’m worried that I might leave someone out. But let me try because all of these young men and women really made our stay so lovely. Sophie, Fredrick, Brandon, Omadbeck, Maria, and Ricky, were the ones who took care of us each day and made our meals cheerful as well as tasty. I should of course mention Mr. Vincenzo, Director of Food & Beverage, and Mr. Ashraf, Food & Beverage Manager, who practically run the whole show at Nikki Beach. These two super professional guys somehow manage to be everywhere at once, making sure everything is just perfect. They're the real deal—the reason why the pool area, beach, restaurant and lounge all feel so special and welcoming.
At the beach and pool, Farag oversees all, and made sure that we had the best possible cabana, beach chairs and pool side lounge chairs. He's truly the wizard of the waterfront—somehow anticipating our needs before we even knew them ourselves! At the pool (where we probably spent the most time) the indefatigable Fatiha made our time amazing! She was always there with the rest of the staff—most notably Hisham and Hassan—to get us the menu, the food service, a cigar from time to time… etc etc. Fatiha's energy and genuine warmth are infectious—she treats everyone like VIPs and remembers every little preference! The beach at Nikki Beach (hence the name) is a gem. The water is super clean, the beach well-kept and well-served by the amazing staff who bring us towels, waters, drinks and food on demand. The pool is well maintained, clean and warm. And the SERVICE at the pool is just amazing! We had many meals (and cigars) there!
The Spa—we enjoyed more than one couples massage there. The ladies are super! (I’m sorry I don’t remember their names…) We cannot say that days at the beach and pool tired us out haha. But we can say that the spa treatments were super relaxing.
Speaking of relaxing…. Practically every single night we spent time at the Soul Lounge, which was a highlight of each day. (I don’t want to say THE highlight, because every moment was a highlight!) The staff there are all amazing! I should mention Alastair and Manoush, such amazingly gracious gentlemen, for whom no request was too large or too small, and who always succeeded in getting us the best possible spot—often to see the lovely sunset. And the servers at the Soul Lounge were amazing: Mustafa, Semra, and Miriam, as well as the young men who organize the shisha, which is consistently top quality.
That brings us to the end of each day – when we returned to our lovely villa. And also reminds me how much credit the cleaning staff gets, which is sometimes overlooked. So let me say that the cleaning staff (whose names I don’t recall unfortunately) did an amazing job—and were always at our service to clean the room and provide fresh towels on demand.
That last word brings me to a final point: at Nikki Beach Resort (unlike some other hotels), the service is always IMMEDIATE. The staff often provide their WhatsApp, for example, Jalol, Kenan, and answer quickly. There’s no waiting around at a concierge desk. Fatiha is always on call at the pool for anything we need, big or small. (And we took advantage of that!) And the same goes for every department of this amazing resort.
If you got to the end of this review, you know what a fabulous place it is! I’ll be back and obviously recommend it highly!
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