Melia Cozumel

We had an excellent stay for our first time. The facility is always so clean and every employee we encountered was kind and helpful. Shout out to Diego and Alejandro on the Level Beaxh Area. We’ve never found the need to use a concierge in any of our travels but we were VERY impressed by the service and attention we received from Alfonso. Checking on us daily and assisting with anything even helping with reservation off the resort and was very helpful providing us with information about the island. We would love to come back because of this and hopefully not too much changes in those regards when the renovations happen (found this out after speaking with a few guests). Food was also quite good for an all inclusive.

This was our 7th time at Melia. There is a reason we keep going back. The rooms are comfortable with great ocean views. The food and drinks are great with a lot of choices. The best thing is the staff. Our bartenders Felipe, Santos, and Erik, just to name a few are spectacular. Antonio, Cynthia and others were very attentive at the buffet. Manuel in guest services is a great help with reservations and excursions. We can't wait to return next Spring.

Had an amazing time at Meliá Cozumel. Felt very safe the entire time and the staff were phenomenal. My favourite bartender Santos made the trip well worth it, he’s very sweet and attentive. The concierge at the front of the hotel was also super helpful and friendly. Would definitely stay here again. I wouldn’t even mind coming back here solo as it’s safe, secluded, and the other guests are nothing but friendly and welcoming.

This hotel was very comfortable and located on a beautiful beach - great snorkeling off the beach a short walk past the pier! Fantastic and welcoming service staff. Ivan (at the towel shack on the beach) in particular was also very helpful arranging for a small boat snorkel and knowledgeable about when and where to go to maximize time snorkeling at the best locations. We had a room on the 11th floor with a balcony hot tub…this was lovely and had a gorgeous view - except that the balcony above is recessed and they have a direct view. Would be better if a solid roof was installed, or an awning, for a bit more privacy. Was very uncomfortable to use the hot tub when they were out on their balcony too. The food at the buffet was not great but if you have dietary concerns, ask to speak with the executive chef as they are very accommodating and willing to arrange for meals that are cooked especially for you to avoid contamination. Unfortunately when we were there the North winds blew in a huge amount of sargassum that took several days for their maintenance staff to clear from the beach by hand since using tractors pulls away too much of the gorgeous sand. Luck of the draw…the weather was also cold so we just went in to town for various meals and spent one afternoon learning to cook traditional food with La Taxqueria! Overall the location staff and service are great at the Melia but if you are a foodie you will be disappointed. Fortunately there are a number of great restaurants a short taxi ride away.

We have been trusting the Melia in Cozumel with our vacation time for more than 21 years and for very good reasons. The buildings and grounds are always being maintained, updated and clean. The rooms are also well maintained and cleaned daily. When we arrived all the paperwork was ready as well as our room. It only took about 15 minutes to finalize the check in and we were settling into our room. On the resort there is the main buffet restaurant which is always clean and the freshly prepared foods are presented in a sanitary environment. On the grounds there are 4 additional eating and dining areas. The Fish House, The Mole and the Taco Restaurant all require reservations while the eatery in the garden area doesn't. In the restaurants most of the men wear collared shirts with dress shorts or pants. Footwear is a must. The offerings in all of the restaurants were delicious. In the adult pool area adult beverages are served until the late afternoon. There is quite music being played in this very clean area. Some people bring their own music and keep the volume low so only the guests in the immediate area can hear it. We did see a rep remind one group of guests to please lower the volume of their music. The indicator of a well managed business is how many employees stay with the company and the Melia Cozumel has a staff of professional, polite, helpful and friendly. We want to thank Freddy, Antonio, Jorge, Francisco, Arcanangle, Gilberto, Nemisco, April, Veronica, Edwin, Diego, Alejandro, Angel, Angela and Hanna for all their professional and friendly service . We want to express a huge thank you to both Sanda O and Alfonso J for helping make our vacation so memorable. It is because of you and the others we keep returning to the Melia in Cozumel

We are leaving Meliá today and are sad to be going home. We came here two years ago, skipped last year, and then came back this year with our 3 year old and a group of about 17 extended family members ranging from 1-70 years old. It’s a great family vacation spot! The resort is small, but perfect for families. We upgrade to the Level experience and it’s so worth the extra cost. The level beach with the beach cabanas is perfect for families. Diego and Alejandro are the beach bar tenders and take great care of everyone. We stay in the jr family suite and it’s just enough separation for our little one to go to sleep and us to still be able to be up in the bedroom area and balcony. If I had one complaint, it would be that the food is lackluster, but in my experience, that’s most all inclusive resorts. It’s a quick and cheap cab ride to the town where you can get a ton of authentic and delicious Mexican food! We will be back next year and probably many years after!

We came here as a group of 15 people. It was perfect. They made sure our large group was taken care of and we’d be able to do everything (beach lounge, eat, cabs) all together. If you are on the fence about purchasing the level accommodations I will leave to names Diego and Alejandro. They took an amazing trip and made it unforgettable. We will be coming back next year!

From the second we put foot on the resort everyone was very welcoming, helpful & pleasant. Gerardo showed us all around, got us dinner & magic show reservations our first night. He was extremely attentive & helpful the entire stay. We also encountered several other wonderful people throughout our stay. Martin, Adrian & Jose were just a few of the very kind wait staff that help make our stay very pleasant. We have already recommended this resort to friends & family & we hope to plan a whole family stay! Thank you for making everything perfect Melia family!!

We really enjoyed this scenic, friendly, warm beachside resort. We did a lot of long scenic beachside walking, followed by swimming and snorkeling. Then we could order local snacks and drinks to be delivered to us to relax on the many beachside lounges under big beach umbrellas. Only problem was lots of dead seaweed floating up on the beach front, which made it some nuisance for wading into the beach, but the local staff were very persistent in raking up the seaweed every day and dumping the stuff onto big garbage bins to be hauled away. We really liked the big self service buffet dining room with very friendly and helpful service staff and we tried to get nice beach view window tables whenever possible. The only nuisance was some of the guests being very noisy from drinking and party groups in the main dining room, but we could either find some quieter areas in other sections in the of the main dining big buffet room or go to one of smaller, menu service dining rooms either also facing the beach or local pools or gardens. In all, a very pleasant and scenic resort and we would definitely go back again.

We are heading back home today after spending a week at the Melia Cozumel. We absolutely love this place and will definitely be returning next year. The beach was really nice, a patch of seagrass floated in but was cleaned up fairly quickly. The Staff were all amazing, so friendly and helpful. Shout out to Ivan in the beach hut, very friendly and helpful. Also Enrique in the activities area was so nice and he took us on a bird watching tour, so fun. The food was fantastic, every thing was tasty and the al a cartes were all great. We would definitely recommend the Melia Cozumel to anyone looking for a nice relaxing beach getaway.

It's been a long time since I've left a review, but Melia left such an impression that I want to share. Pros and cons of people are so subjective, so what bothers one may not bother another. I don't complain about seaweed like many do because it's out of the resort's control, and people are out there most of the day trying to keep it raked up. Yes, the pool is cold, but it's winter and the temps are low at night. I doubt the reviews in the summer months complain about the pool temperature. The food, now that's certainly subjective. I never go to an AI and expect the buffet to be extraordinary. I can always find something I like, but I was a bit disappointed on days with the fruit. I expected it to be really fresh, but sometimes the mango was mushy and the melons were tasteless. I was also very disappointed there wasn't more fresh avocado. The guac certainly didn't taste like it should, again, in my opinion. Every night the buffet has a different theme for the menu, and the 2 nights I ate there weren't memorable. I'm sure I would have found something on Italian night or even Tex Mex, but we ate at the reservation restaurants all other nights but for the night we went to the Original Lobster House across and down the street a bit. Outstanding! We were Level guests, highly recommend, so I'll start with the food truck. The quesadillas were bland to me. I do question my tastebuds from having COVID in 2021, though, where I lost all taste for 6 mos, so that could be a reason. The Mole beach bar had much better food. Many have raved about the burger, which I had twice, but thought it lacked seasoning as well. Again, could be my tastebuds and I could have asked for salt. The fries are just okay, and it's more about the main dish anyway. Now the Fish House. I thought I'd want to eat there every night. My first experience was at breakfast. I had the salmon bagel. I couldn't eat it. It was stringy and didn't taste fresh. I never went back for breakfast, but I did go to the buffet for breakfast from then on and the made-to-order omelet was wonderful! Their green and red salsas were wonderful to spice up my food. I had dinner there 2 nights also, but it really didn't impress. Mole. I wouldn't have thought I could enjoy it as much as I did. From the tortilla soup to dishes that had words I've never seen on a menu, I loved it the best by far. I'm a beach girl, so I didn't spend time at the pool. Alejandro was like family to me. He could read my mind when I was ready for a drink and they were made exactly as ordered. I was impressed with the variety of alcohol. I didn't expect him to, but I left for lunch and our chairs were taken, so Alejandro and Diego brought 4 over for us even though I said we could do it. My adult son and GF liked the children's pool the best for its music and service. Next time I go I'll remember to reserve beach beds on the beach and/or adult pool just for a nice break from the sun; although our first day Alejandro pointed out that one was vacant and that we should use it, which we did. Entertainment. We went to the Mexican Show only. The male performers are outstanding. The women were very good with beautiful voices, but it got repetitive. Maybe a change of costume might spice it up. Our first night we arrived it was karaoke night and missed it, but that sounded fun. We could hear the sax night on the grounds another night, but didn't want to go sit and listen to just one performer. There was often live music in the inside bar area that my adult children enjoyed, although Felipe was more the reason for them enjoying it, I'm sure. Having our room key being on our resort bracelet was awesome! We had to call for help with our safe when we arrived, but they showed up in no time. The rooms are spacious and clean, as was the entire property for our entire stay, and I appreciated the robe and slippers. Housekeeping was exceptional. There were times we were in the room when they came, but one text to our concierge service and it was taken care of. That leads me to our personal concierge, Alfonso. I can't thank him enough. He went out of his way every day to make sure we were happy and had everything we needed or wanted. He also helped give us tips when leaving the property. We rented a Jeep Wrangler for $115 for 24 hrs and drove to town for lunch and shopping, and then to more remote locations where the random beach bars were fun to visit. I could go on, but this is already too long, but you could have stopped reading whenever you wanted. I just want to end this by saying my thanks again to Alfonso, Alejandro, Felipe, Diego, and the many others that I came across that I didn't catch their names. And a huge thank you to Manuel who I never got to meet in person, but he and I emailed when my trip was cancelled due to a snowstorm and helped me change my reservation so I didn't get cheated out of a day. I can't wait to see all of you again. I'll be back.

The Melia Cozumel was excellent. The weather, however, was not. It was quite cool and windy for our stay. The food was real good. If you come, be sure to attend the special entertainment dinners in the theatre. When you go to the Buffet, be sure to seek out Rosa and Jorge to serve you. They are always smiling and saying, “It’s a pleasure “.

We just returned from a week at this hotel and were impressed with how clean the hotel and our room was. The staff are absolutely wonderful, especially Jorge who was often our server in the dining room. Jorge has a constant smile, is so welcoming and goes above and beyond to make sure we had everything we wanted. You can tell he genuinely enjoys the service he performs. We stayed in room 232 which overlooks the pool and we were impressed with how clean our room was kept and the long plush bath towels. The coffee in the room was also very good and our mini fridge was well maintained. It is nice that the sun beds are free and no reservation is required, its first come first serve. There are plenty big sun beds. The beach towels are given out without being threatened that if they are lost or not returned you will be charged. There are plenty of loungers around the pool and at the beach. We were also impressed that upon arrival we were able to make a reservation at the much talked about Fish House. We were lucky enough to get in twice and both times the food was outstanding. The setting was absolutely perfect and we hope they never change that. While there we attended a Mexican dinner theatre and a magic dinner theatre. Both were great however, the dinner at the latter show was cold. These shows are free but most left a nice tip. The breakfast buffet had a lot of choices and plenty of fresh fruit and cheese. On the evenings we ate at the buffet it was just okay in terms of selection. The ice cream/coffee stand was very good but it wasn’t open for coffee until 8am. There are various activities available at the resort, you wouldn’t be bored. Unfortunately there was a big issue with sargassum (a very natural event) and for as hard as they tried to stay on top of it some days it looked like a losing battle. We had high winds for a few days which exacerbated the event. That didn’t stop people from enjoying the beach and the ocean.