LaPlaya Beach and Golf Resort

The staff, both local and temporary, are friendly, helpful and responsive. The location on the beach is wonderful. Food at Baleen, though very expensive, was delicious and well served. Horia, Yadira, Sam, Raul and Perla stand out for their kind service. Diane, the concierge, was very helpful with some excellent...

The staff, both local and temporary, are friendly, helpful and responsive. The location on the beach is wonderful. Food at Baleen, though very expensive, was delicious and well served. Horia, Yadira, Sam, Raul and Perla stand out for their kind service. Diane, the concierge, was very helpful with some excellent recommendations. There are several details that reduced the value of what we expected in a luxury property and the enjoyment of our stay. On arrival our room had no slippers, shower cap, bar soap, washcloths or complimentary water ($9++ for a liter of Evian). We requested softer pillows which arrived on the third day of our five day stay. Asked for nuts or chips at the bar, none available. No turn down happens at night, we needed fresh towels which came late after a request. The carpet was soiled - however the rest of the room felt very clean. Valet workers tried so hard to be helpful but the pressure of so much demand made the experience chaotic for guests

This is not 5 star hotel or in any way a boutique hotel and we were incredibly disappointed. The staff at all times were courteous and pleasant but the hotel and its services are 3/4 star at best. Throughout our 5 day stay there was only one elevator in service...

This is not 5 star hotel or in any way a boutique hotel and we were incredibly disappointed. The staff at all times were courteous and pleasant but the hotel and its services are 3/4 star at best. Throughout our 5 day stay there was only one elevator in service for both staff and guests - at busy times 10 minute waits for the elevator were not uncommon. The lobby is pleasant and small but incredibly busy and a bit like a train station. There is nowhere quiet to sit for an evening cocktail or nightcap other than a vastly overcrowded bar that serves both the dining room and terrace and is full of outsiders. There is an expensive valley parking system with pleasant staff but due to volume of business it invariably took 15 minutes to get the car. Why do hotels like this not just be honest and rather than hide the $45 plus tax cost include it in the price they quote for a room. There is a delightful beach with a good beach service but the pool is ugly and surrounded by buildings with a limited view - in all honesty it was not much better than a 3star Mariot experience. Lunch at the beach was pleasant but served in plastic bowls and glassware along with disposable cutlery - one doesn't expect that at a 5 stat hotel. The housekeeping was good but our travelling companions twice returned to the rooms at 7.00pm (having left at 9.00am for the day) to find the bedroom unmade. Again not 5 star service. Our fiends booked a beach villa and we went for a superior tower room. The beach villas were, at the las minute, not available and they were promised a suite instead - this never materialised. In the end we had identical rooms - pleasantly fitted (with soiled carpet stains) but with a good sized bathroom with a ridiculous shared bath and shower set up and despite there being masses of room only one tiny basin. There is a great golf course 15 minutes from the property - certainly 5 star but at $400 a person per round it should be. As said earlier the staff were at all times courteous, polite and helpful - particularly the Concierge's who booked our golf and dinner reservations. Its a shame the offering doesn't live up to the staff. All in all I would not reccomend this place

Fernando gave me the best massage I’ve ever had and I’ve had a lot! I was hesitant to have a male masseuse but the front desk raved about him and they were so right. He is very strong and skilled with therapeutic and professional approach. He checked in to make...

Fernando gave me the best massage I’ve ever had and I’ve had a lot! I was hesitant to have a male masseuse but the front desk raved about him and they were so right. He is very strong and skilled with therapeutic and professional approach. He checked in to make sure his touch was right for me and to know how I was doing through out the service. He is a lovely person with a caring and healing way. I will definitely ask for him again!

The service was just amazing throuhout our entire trip there. Care to details by staff members. We spent time by the pool (Tikibar) or by the ocean lounge and had received especially great service by Catherine. The best service we had in a long time.

Samoy is a gem. She was efficient, friendly, and too great care of our group of 8.Samoy She took great care of us and made it a wonderful experience! Great day at the beach! I would highly recommend LaPlaya beach service we had a hard time leaving to go home.

This was our second stay here for four nights in a premium beachfront king and had mixed opinions. The highlight was the hard working, friendly staff everywhere! Having read about only one elevator in the Tower we were quite relieved that both were in service the day we arrived! We...

This was our second stay here for four nights in a premium beachfront king and had mixed opinions. The highlight was the hard working, friendly staff everywhere! Having read about only one elevator in the Tower we were quite relieved that both were in service the day we arrived! We were pleased with our room and especially the view… but found the shower/bath combo a little odd even dangerous. Also shocked that no daily water is supplied in the rooms!? There is still alot of construction at the beach house and around the pool area with noise, dust, temporary restrooms etc. We enjoyed the Baleen breakfast but had to wait a long time for lunch at the Tiki bar. The valets here do incredible given the extremely tight driveway that is used both for the hotel and club members! We met many guests that book here every year…but that would not be our interest given some of the above issues.