The Inn on Biltmore Estate

Surprised my wife with a stay after visiting Biltmore estate and was very pleased very luxurious and fancy stayed on property and had a great meal in the village just walking the grounds and visiting the winery was great. Got dressed up the next morning and had a great breakfast...

Surprised my wife with a stay after visiting Biltmore estate and was very pleased very luxurious and fancy stayed on property and had a great meal in the village just walking the grounds and visiting the winery was great. Got dressed up the next morning and had a great breakfast at the inn was worth the money to create great memories. I would definitely recommend it especially for Valentine's or a special occasion. It was great

We have stayed at the Inn On Biltmore many times. We love it. The staff is always gracious and go above and beyond to make our stay perfect. Our usual room of choice is one that has a patio overlooking the spectacular mountains and Antler Hill Village. This visit, however,...

We have stayed at the Inn On Biltmore many times. We love it. The staff is always gracious and go above and beyond to make our stay perfect. Our usual room of choice is one that has a patio overlooking the spectacular mountains and Antler Hill Village. This visit, however, that section of the hotel was under renovation. We booked a suite on the Chateau Tier floor. The room had been completely renovated and was absolutely beautiful. One of the amenities offered is access to the Chateau Tier Lounge. The Lounge is opened 24 hours and during the late afternoon offers wine and cheese and continental breakfast in the morning. A special thank you to Mae who was the concierge in the Lounge during our stay. Mae was charming and assisted us in every way possible. We would also like to mention Rudy who was our server in the Library Lounge. Both Mae and Rudy were very attentive, and they are a great asset to the Biltmore staff.

The Chateau Tier of suites at the Biltmore is always wonderful. On this trip we inquired about other tiers of suites and learned the Cecil Suite was available. The concierge offered us a nice price to upgrade and it was exquisite! Large bedroom, full bathroom plus a separate powder room...

The Chateau Tier of suites at the Biltmore is always wonderful. On this trip we inquired about other tiers of suites and learned the Cecil Suite was available. The concierge offered us a nice price to upgrade and it was exquisite! Large bedroom, full bathroom plus a separate powder room off the living room. The suite included a full size living room, a sitting room over looking the winery, and a full dining room. The most amazing suite. The service was amazing as always. The Chateau Concierge service made access to the Estate and Chihuly exhibit simple. An absolutely wonderful experience including a nice walk down the path to the winery.

Magical, awe-inspiring, takes your breath away. Comfortable, relaxing, enjoyable. My husband and my first time visiting. We celebrated our Anniversary there. The staff are so friendly, helpful, knowledgeable, they made our visit extra special. We will go back during Summer to be able to see the grounds, garden. We visited...

Magical, awe-inspiring, takes your breath away. Comfortable, relaxing, enjoyable. My husband and my first time visiting. We celebrated our Anniversary there. The staff are so friendly, helpful, knowledgeable, they made our visit extra special. We will go back during Summer to be able to see the grounds, garden. We visited the Biltmore House and Chihuly.

We stayed at the Inn at the Biltmore for one night to celebrate a family member’s birthday and go to the candlelight Christmas at the house. The shuttle service was very convenient and meant much less walking in the cold. We had nice rooms in the renovated section of the...

We stayed at the Inn at the Biltmore for one night to celebrate a family member’s birthday and go to the candlelight Christmas at the house. The shuttle service was very convenient and meant much less walking in the cold. We had nice rooms in the renovated section of the hotel and the bathrooms were especially nice, in my opinion. Everyone at the estate was very grateful for our business after the recent flooding and hurricanes. The hotel is decorated beautifully for Christmas and the breakfast buffet was nice too. The main issue is the price, which is just so high for what it is…but that’s just the Biltmore at Christa's. Once you make peace with that, I think it’s worth it for a night or two for the convenience and comfort. We did self park which was truly no big deal and found everyone we interacted with super friendly and welcoming.

Had (another) great time (about our 15th time at the Estate). Was not sure what to expect after the storm hit and all the damage in Asheville, NC. We saw a lot of trees down or missing along the way and on the estate. You can see it when you...

Had (another) great time (about our 15th time at the Estate). Was not sure what to expect after the storm hit and all the damage in Asheville, NC. We saw a lot of trees down or missing along the way and on the estate. You can see it when you enter the Estate with a building gone and one boarded up at the entrance. Some of the roads are closed but they have a great system of roads and it is easy to get around. Once we parked, we just used the shuttles at the Inn. We stayed two nights and had a suite in the beautiful Inn at Biltmore Estate. We had a great view of the winery village and could see the construction near the river. It was very cold both days, even had a dusting of snow Monday night. The first night we just hung around the Inn and had a great dinner at the Biltmore Estate Dining Room. Elijah was our waiter and he was awesome, very helpful and attentive. My wife needs Gluten Free and they had all kinds of options and were very helpful. Breakfast the next morning (and Wednesday) was the same way, many options for her. Andrea was our server at breakfast both days and was fabulous. On Tuesday, after we had breakfast, we got on the shuttle (we saw the black bear too, see another recent review from someone on our shuttle) to go to the Chihuly at Biltmore exhibit. We were there for about 90 minutes and saw a great exhibit (self guided), some amazing glass works for sure. We then went to the Biltmore house and had dinner at the Stable Cafe. Carmen was our server, very friendly and helpful. We had the short rib and pork chop and enjoyed our meal. Then we walked over to the house to watch the singers for a while before our Exclusive 90-Minute Tour: A Vanderbilt Christmas. John Bozeman (highly recommend the tour and John) was our tour guide and we got to see many behind the scenes areas of the house and rooms and hear some great stories about the house and Vanderbilt's by John. He is a great tour guide and we enjoyed the tour. We got to see some rooms on 4th floor, not used, servants quarters, go into the dining room near the fireplace, it was so much fun. On Wednesday we had breakfast and left, just a great getaway.

We have spent 3 to 5 nights at the Inn each year from 2021 to 2024 and have never had a bad experience. As many other reviews have stated, the help has been nothing but pleasant. The bedding is very comfortable by our judgement, the regular rooms somewhat small, but...

We have spent 3 to 5 nights at the Inn each year from 2021 to 2024 and have never had a bad experience. As many other reviews have stated, the help has been nothing but pleasant. The bedding is very comfortable by our judgement, the regular rooms somewhat small, but we didn't spend much time in the room. If you pay the premium, the mountain view rooms are a plus. The breakfast buffet may be a little steep if you don't eat a large breakfast so we ordered al a carte. For dinner we find the Village Social to be the most accommodating for our taste, though the Inn dining room is exceptional. We have never had an issue with the cleanliness and maybe the luck of the draw, but haven't had noise problems with other guests in neighboring rooms. One thing to know is come May of each year the Inn has a "Linger Longer"special offer by which you can save a significant amount of money through August for multiple nights stay. We have never left the Inn/ Biltmore property feeling anything but pleased to have experienced such a pleasant environment.

Our stay was 9/17-9/21/24 in Sloane Suite Room 436. We had a lovely time until two nights ago. A family with three small kids checked into the Webb Suite Room 438 which was the suite to our left on the 4th floor. We are guessing that is when they checked...

Our stay was 9/17-9/21/24 in Sloane Suite Room 436. We had a lovely time until two nights ago. A family with three small kids checked into the Webb Suite Room 438 which was the suite to our left on the 4th floor. We are guessing that is when they checked in as our quiet, restful time ceased. The kids banged, yelled, knocked/bumped around, and ran through the room incessantly. We almost packed and left around 10pm on 9/19/24. I took a chance and called the Front Desk, stated the issues 9/19/24, and was told someone would address my concerns. They left empty wine glasses in the hall, slammed doors, walked around the halls in robes, and yelled in the hallways. I went to the Front Desk in person the evening of 9/20/24 asking a second time for this issue to be addressed. The family stayed loud and obnoxious. We are Passholders for 16 years. The service in the Dining Room was impeccable. Housekeeping did a wonderful job. Our last two nights were not even 3 stars, but I hated to connect the stellar employees to this poorly-mannered, disorderly bunch in Webb Suite.

I guess the only way to describe the stay is perfect. The place is fantastic. The employees are impressive. They are happy and helpful. It was really a pleasure staying here. They have shuttle service to the little village. There are numerous activities available. We did the bikes and wine...

I guess the only way to describe the stay is perfect. The place is fantastic. The employees are impressive. They are happy and helpful. It was really a pleasure staying here. They have shuttle service to the little village. There are numerous activities available. We did the bikes and wine tastings. Only regret is we only ate one night at the 'Dining Room'. Next time it will be twice. Very happy we stayed here.

My husband and I stayed at this hotel for 5 nights in late July. We've stayed at other resorts around the same price point and purported level of service, and we had a great time here and were not disappointed. We stayed in one of the refurbished bedrooms on the...

My husband and I stayed at this hotel for 5 nights in late July. We've stayed at other resorts around the same price point and purported level of service, and we had a great time here and were not disappointed. We stayed in one of the refurbished bedrooms on the 7th floor and, contrary to other reviews, found that our sleeping room was plenty wide enough for our suitcases, bags, and accumulated pile of souvenirs. The south-looking room had a gauze curtain as well as a black out curtain that helped cool down the room in the afternoon. The room was well-appointed. I had two quibbles: for this price point, it would have been nice to have (disposable) slippers so you are not walking around barefoot in the sleeping area right before or after a shower. Second, it would be nice to have curtains in the bathroom. The narrow, vertical window was right next to the toilet, from which you can see people walking up and down the paths towards Antler Hill Village. On most evenings and early mornings I'd keep the lights in the bathroom off, lest I be seen sitting on the can if a visitor looked up towards the Biltmore on their walk towards the Inn. Apart from these quibbles, we received excellent service from all staff from the bellman, to the hostess at the Dining Room, to the front desk staff and staff who worked the boutique shops (Marble Lion; Cottage Door) within the hotel. While they encourage people to use their own cars to travel from point to point within the Biltmore grounds, we used the complimentary shuttle service to get to the Biltmore House and to the Antler Hill Village when we didn't feel like walking up the hill throughout the 5 days we were there (Antler Hill Village's shops and restaurants on the estate are just a stone's throw away from the Inn, just down the hill). The grounds are well-kept and we loved seeing the various wildlife (groundhogs, deer, geese, rabbits) that we would see on our walks or from the car on the estate grounds. They have several biking and hiking trails that are easily accessible by foot from the Inn. We have also stayed at the Omni Grove Park Inn during a previous visit to Asheville. While that property has its charms, I find that has a lot more people milling about in a smaller property, there's more of a concentration of guests, where on the Biltmore Estate's grounds and at the Inn, it feels more peaceful, quiet and tranquil. A quieter, different vibe, if you are looking for a luxury hotel that is not in the middle of a neighborhood.

The Inn’s accommodations, service and amenities were outstanding. My husband and I stayed for four nights and thoroughly enjoyed ourselves. The view from our patio room 382 was incredible and the location was near the pool. The food served on the terrace next to the library was very tasty- we...

The Inn’s accommodations, service and amenities were outstanding. My husband and I stayed for four nights and thoroughly enjoyed ourselves. The view from our patio room 382 was incredible and the location was near the pool. The food served on the terrace next to the library was very tasty- we had the wagyu sliders and lobster rolls and the setting and service was excellent. The only non 5 star rating we’d give would be for The Dining Room. We went for anniversary dinner, seafood special was just OK and waiting in front of elevators and restrooms even though we had a reservation was not a great way to begin. Same wait before breakfast buffet and food was good but not great. The concierge service was fantastic- we got back door Biltmore House tickets and unlimited Biltmore visits for a great price and it was more than worth it. Also, I’d recommend renting e-bikes for a half day- so fun!

Rough start and continued not so good experience. Our trip started with the valet line being backed up because the Biltmore shuttle bus was blocking the driveway, we managed to pull up next to the bus to get into line and as we were sitting in the car the bus...

Rough start and continued not so good experience. Our trip started with the valet line being backed up because the Biltmore shuttle bus was blocking the driveway, we managed to pull up next to the bus to get into line and as we were sitting in the car the bus driver knocked on our window and asked us to leave the line and pull around so he could get out, even though he was the reason we had to park in the line the way we did. We told him we weren’t going to pull around or we would be in the back of the line behind all of the cars behind us and his answer was yeah, so, pull around, thanks. Needless to say we did not, so rude and not a good start. Our room was on the smaller side, nicely done, but rather small for the pricetag, very cramped. The grounds are pretty, but you either need to take a shuttle to everywhere you want to go, which can take up to 30 minutes to get to your destination after all of the stops or you can walk 10 minutes to the village which is up hill all the way back to the inn. If you want to tour the Biltmore House, you had to pay extra, $35 pp, even though you are paying to stay there already. Seems pretty ridiculous. Tried to get coffee on our first morning there and the concierge had no idea where to get any and told us we had to go to the village for it. Luckily my husband found some in the restaurant at the inn, but no one knew what was what. We left after two nights of not sleeping at all because the room had zero noise proofing and it sounded like you were sleeping in the hallway. Doors slamming all night long, people talking all night long, in the morning, the housekeeping staff arguing and talking outside your door, kids screaming, it was hell to be honest. One of the noisiest rooms I have ever stayed in. Needless to say, we went to the Omni to finish our stay in Asheville and it was wonderful, so glad we did!

Excessive prices didn't result in a extraordinary experience. The recently renovated room didn't result in a dark bedroom making it difficult to sleep. Housekeeping wasn't up to standard and the view they gave up was over the car entrance. They allow smoking on the patio ruining the experience for all...

Excessive prices didn't result in a extraordinary experience. The recently renovated room didn't result in a dark bedroom making it difficult to sleep. Housekeeping wasn't up to standard and the view they gave up was over the car entrance. They allow smoking on the patio ruining the experience for all who don't smoke. They felt bad about our experience, but didn't do much about it. Overall I would stay elsewhere.

Sadly, this was an all-around cheap motel level experience, rather than the elegant, sophisticated, and professionally run establishment one would expect at the Biltmore. We arrived at the Inn two hours early and enquired about a 2:00 entry. The front desk clerk pushed many many buttons on her computer and...

Sadly, this was an all-around cheap motel level experience, rather than the elegant, sophisticated, and professionally run establishment one would expect at the Biltmore. We arrived at the Inn two hours early and enquired about a 2:00 entry. The front desk clerk pushed many many buttons on her computer and then excused herself to the rear office to “consult” with her hotel managers. After five minutes she returned and asked the other clerk if any rooms were ready in our selected category. The other clerk showed her a stack of papers for available rooms. Our clerk said she was going to switch us from a room that wasn’t yet cleaned, to a room that was newly updated and ready for occupancy. She again pushed many many buttons on her computer and again retreated to the “magical” back room. Meanwhile the remaining clerk was making calls to advise awaiting patrons that their rooms were ready. Another too-long a period of time passed and the clerk returned. She stated that check-in was at 4:00 and we were welcome to wait. Since she had already stated that our room was ready, we waited and missed out on the opportunity to have a few hours exploring Asheville. We were called over to the desk with our room ready at 3:57 PM. (Please note that we would have been very happy to just drop our luggage and return to the hotel at 4 PM. We were excited to explore Asheville.) I met with a manager the next day as the check-in experience was so poorly handled. Sadly, he did not understand and kept repeating that he knew it was hard to see other patrons getting a room while we waited. It is clear that staff training is crucial at the hotel. Our newly updated room was really not ready to house guests. The smell of paint and wallpaper glue was so strong, and the windows did not open. The room we booked was a “Deluxe King featuring a king bed, desk with two chairs and lounge chair.” The actual room had a small, round table and one chair. Certainly not suitable for two people in the room. We asked for an additional chair, and a dirty chair from the catering department was brought up. We asked several times for luggage racks. We requested foam pillows, and someone came to the room with more feather pillows. This newly transformed room had the absolutely worst mattress we have ever slept on. It was hard and of a poor quality. We actually thought there were two box springs, rather than a matress. We asked for several duvets so that we had some padding underneath us, and they sent up duvet covers without the insert. Our sink drain was stuck in the closed position, so that the sink would not drain. The repair person simply got it stuck in the open position, instead of fixing it. All of the outlets were defective. Plugs would fall out of the few in the room. The telephone in the room did not work. The hairdryer was old and went on fire! Each time we asked for anything, it took a very long time to arrive. Especially the hair dryer. We had dinner plans that were impacted by this delay. After hearing other guests talking about all of the problems in their rooms, it was confirmed to us that these rooms were not ready and should not have been used for guests. During the day, workers banged in the hallway hanging pictures and working on other rooms. Each morning there was a problem with the lobby coffee service. The urns were empty, coffee cold, and cream/milks mixed up. The restaurant was the bright spot to our otherwise poor experience at the Biltmore. The service there was exceptional, the food outstanding, and we whole-heartedly recommend dining there. Our next stays on this journey through the south at the JW Marriott in Savannah and Hotel Bennett in Charleston, were spectacular and of the quality and service that the Biltmore was sorely lacking. Sad to leave such an unfavorable review, but our experience at the Biltmore was substandard.

Excellent place to stay near everything! We went to see the Chihuly exhibit and walk the gardens and visit the winery. Absolutely the most beautifully done gardens and atrium! Check out the free wine tasting and sample our favorite wine, Hunt! 🍷❤️🍷