Impression Isla Mujeres by Secrets

This was my third time returning to this resort, and I came back because I knew they had an amazing staff. Once again, they exceeded every expectation and made my stay unforgettable. From the moment my trip began, the service was exceptional. Stephanie contacted me in advance to arrange my airport transfer, making everything seamless from the start. Ritik made sure my entire stay was flawless and was always available whenever I needed anything. Mr. Essafi took the time to personally wish me a happy birthday, which made my celebration even more special. My butlers, Wedinzon and Vianey, truly went above and beyond, showering me with thoughtful surprises throughout my stay. Their attention to detail made me feel incredibly valued. Our pool concierge, Guilman, always made sure we had the perfect seats by the pool, allowing us to relax without a worry. Abraham from the events team went out of his way to include me in all of the fun activities, making every day memorable. Isaac also took the time to make a candle with me, creating a unique experience I’ll always remember. Thank you to the entire team for making my birthday vacation so special. It’s the incredible people here who keep me coming back, and I already look forward to my next visit!

This was a very good trip and perfect for couples. Impression is a stunningly beautiful property with excellent food and provides a relaxing time with peace and quiet. The rooftop pool is where we spent most of our time and the quality of service was very high and incredibly friendly. Spezia, the Italian restaurant, was one of the best hotel restaurants I've ever experienced. Isla Mujeres offers the beauty of Cancun without the party environment, we were impressed. Many of the employees live on the island and they are proud of their home and excited to tell you about it. The catamaran ride back and forth was also fun and beautiful. We paid for the sunset catamaran and found that to be well worth it between the sights, entertainment and food and drink.

We had an amazing trip at the resort. Out butlers, Wedinzon and Vianey, we so helpful and attentive. They helped us book a whale shark experience and were helpful with last minute changes to our schedule. Carlos at the rooftop pool was on top of things and was always at the ready. All the staff at the rooftop pool were amazing. We always had a drink in hand.

There is something truly special that you can feel about this place from the moment you pull up and it all starts with the staff and people. Ritik made our stay something we will remember forever and a place we will 1000% come back to. We booked a massage right for when we got there, and with our bags coming out late time was tight. He met us at the doc and got us checked in and that was just the start. From the moment you arrive you notice every detail has been meticulously designed for both asthetic, functinallty, and the location makes you feel like your in the Maldvies without having to travel 24 hours on a plane. The fact that the hotel is multi level is pure genious. You never feel you are in a crowded space and there is so much to do you never get bored. We stayed in the Paramount suite and it was the nicest room we have ever stayed in and felt more like our own little home than a hotel room. The room was impecablily cleaned each day and we loved loved the design. We travel frequently and often choose not to go all inclusive cause the food is not great. The food here is AMAZING and the servive is great. You truly feel like you are eating gourmet food everynight. We went to every restauraunt and the food is next level. We did a romantic diner on top of the temple and watched the sunset and ate a mind blowing meal over orange skies. We want to thank Ritik, Cinithia, Carlos (from Speiza) Jerry who was with us multiple nights, Carlos (from the pool), and everyone who works here that made this a special stay for us and we can't wait to go back here this place was one of the best values I have found travling. THis is truly a once in a lifetime experience everyone should have if possilbe.

Angel and Leo were absolutely amazing. They kept us up to date on what was going on entertainment and dinner wise. They both made sure we had a spot at the pool or beach and dinner reservations. Leo and Angel were so kind to us. The location was perfect and it was so beautiful. Not crowded at all. Food was also very good. The room was beautiful and the view was breathtaking. Leandro and Angel thank you for all you did for us. We will be returning ❤️

Not only is the locations absolutely stunning any time of day, it is a slice of pure heaven and relaxation. The food is delicious, so many options. I mean so many options!! The room was spacious, the view of the ocean was perfect and I loved that I could sit outside and enjoy the sun right from my balcony. You absolutely get what you pay for, if you are looking for a relaxing but fun get away, not a big party scene so you can hear your thoughts, enjoy the spa, the catamaran ride to and from. And the Butler service just everything the team as a whole they work so well together and so friendly I just cannot express how much I love staying here.

We stayed at Impression Isla Mujeres for my husband's 40th bday. Half of our trip was with another couple and the the second half was just me and my husband. This hotel has the best level of service I've experienced at an all inclusive. The one issue we raised was resolved with an above and beyond solution. The rooms had so many details that made the stay great and of course the property is absolutely gorgeous. The only ding we would give is there aren't a lot of activities outside of the daily schedule - no darts, pool table, corn hole or anything like that to do on your own time. I think thats the vibe of the resort though so wouldn't take a star off for that. I have to give a few shout outs to the 4 staff members that made our stay extra special: Our butlers Zelma and Amairani were there for everything we needed and often anticipated things before we needed them. Christian who gave us a fabulous private mixology class catered to our tastes. He was so fun and we learned a lot from him! Finally, Isaac who was a great karaoke host but more importantly lead us on a very memorable bike tour through the island. We saw and learned a lot about the culture that we will remember for a lifetime.

I honestly don’t have enough words to describe how incredible our week was celebrating our 10-year anniversary here. Our butlers, Edgar and Erick, thought of absolutely everything and took such amazing care of us from start to finish. The service throughout the entire resort was hands down the best we’ve ever experienced. We travel to Mexico every year and have always received wonderful service, but Impressions truly set a new standard. A huge shoutout to the entertainment team, Isaac and April, who made every day so much fun with tastings, shows, and their genuine personalities. Highly recommend the sunset yacht violin tour (additional charge but worth it.) If you visit, make sure to find Reuben at the main pool—he’s the best! Ever at the lobby bar remembered our pre-dinner drinks every evening, and Carlos always took great care of us at both the beach and the rooftop pool with the friendliest attitude. Every detail of this resort is intentional, making it one of the most romantic and unforgettable places we’ve ever stayed. If you’re planning a honeymoon, anniversary, or any special celebration, I can’t recommend this place enough. We’re leaving with full hearts and memories we’ll cherish forever.

This resort was simply a breath of fresh air. Upon arrival you a greeted by staff waving you from the catamaran. Fresh cold towels and refreshing mocktails. Your butler is there to greet you and give you a tour through the resort. Pro tip , bring a rough itinerary so they can make reservations immediately. We download the Hyatt all inclusive app prior to arrival and we’re able to see menus and what days they were open. The spa was a dream. We had Nora and another wonderful woman. We did the Hammam similar to Turkish bath house. Then a relaxing massage. The amenities were beautiful. Everything wonderfully and beautifully crafted. Our butlers were Wedinzon and Vianey. We gave them our itenirary and they made our reservations immediately and their own suggestions to make the experience seamless. Any change or accommodation we needed they were there via WhatsApp . Staff was amazing but the name I remember is Carlos from rooftop pool service. His energy was fun and personable. Food was way beyond all inclusive food, best I have ever had. Some dishes I would have paid for.

We had an amazing stay and couldn’t have asked for a better experience. The service was exceptional from start to finish. Our butlers, Raffa and Leo, went above and beyond to make sure every detail of our stay was perfect and always made us feel genuinely cared for. Carlos and Miguel provided outstanding service at the bar and pool, always remembering our favorite drinks and greeting us with a smile. Their friendliness and attention to detail truly made our vacation even more special. We can’t wait to come back and highly recommend this resort to anyone looking for a luxury getaway!

We had an incredible 3–4 day getaway at Impression Isla Mujeres by Secrets, and it exceeded every expectation. From the moment we arrived by private boat, every detail was thoughtfully handled, making us feel welcomed and completely relaxed. The resort is absolutely stunning, with breathtaking ocean views, beautiful accommodations, and amazing food. The property is designed for a peaceful, luxury experience. What truly made our stay unforgettable was the exceptional service. A special thank you to Raffa and Leo, who went above and beyond to make our experience so memorable. Their kindness, attentiveness, and genuine hospitality made us feel like valued guests every step of the way. They are a true reflection of the outstanding service this resort provides. We can’t wait to return! Highly recommend this resort to anyone looking for a relaxing, world-class getaway.

Impressions Isla Mujeres was incredible. The staff was amazing and our butlers, David and Angel were the best. They took care of us the entire time and always made sure we were happy. I would personally recommend those two for anyone who books a trip to Isla Mujeres. Victor at the rooftop bar was also amazing and the staff in every restaurant was incredible and the spa staff was amazing as well. Looking forward to coming back in the future!

We chose to come here for our anniversary and I could not recommend this resort enough. There was bad weather almost our entire trip, which prevented us from being able to explore the water activities; however, this was never a problem. Our butlers, Erick and Edgar, did everything they could to make sure our stay was incredible. They even scheduled a last minute wine tasting for just me and my husband! If you are wanting a place to get away, relax, and feel pampered, I recommend making a trip to Impressions Isla Mujeres By Secrets. I know that this will be a place that we visit again.

Our stay at Impressions by Secrets Isla Mujeres was nothing short of exceptional. The purpose of the trip was to celebrate my 40th birthday with relaxation and luxury. While the resort itself is beautiful, what truly sets this property apart is its people. Every single staff member we encountered went above and beyond to create a relaxing, personalized, and memorable experience. From the moment we arrived at the marina, the staff welcomed us with warmth and hospitality that immediately set the tone for our vacation. Although I unfortunately cannot remember everyone’s names, the marina team was wonderful and kicked off our stay perfectly. Our butlers, Edgar and Erick, were outstanding. They anticipated our needs before we even knew we had them and ensured every detail of our stay was seamless. Rhitik, the Guest Experience Supervisor, exemplified the resort’s commitment to service and guest satisfaction. The food and beverage experience was equally impressive. Christian’s mixology skills were incredible, and many of our favorite cocktails came from trusting his recommendations. In fact, one of our biggest pieces of advice to future guests is to ask the staff for their food and drink recommendations. Some of our most memorable discoveries came directly from their suggestions. The quality and variety of the food exceeded our expectations, which is hard to do as well traveled foodies. We especially appreciated the authentic Mexican offerings throughout the resort. Some standout dishes included the incredible sopes from La Cocina, the snapper in lemon sauce at Spezia, the Tom Kha Gai soup at Sake, the perfectly prepared filet at La Vista, and the delicious poblano mole offered at the Unik breakfast service. Every bite we enjoyed at Cacao was exceptional, and we looked forward each day to the Amarena gelato, specialty coffees, and creative beverages. A special thank you to Jorge and Cesar at Spezia, Oscar at La Vista, Ruben during dinner service at Unik, and Eric during breakfast service at Unik. Their attentiveness, professionalism, and genuine kindness elevated every meal. The entertainment team deserves tremendous recognition as well. Freddy, Isaac, and April brought energy, fun, and personality to every activity. I also really enjoyed the yoga class in the Temple with Chris. They all struck the perfect balance between entertainment and relaxation. Poolside service was exceptional thanks to Wilma, Matilde, and Carlos, who always seemed to appear at just the right moment with a smile, a fresh drink and a the most incredible poolside bites. One of the highlights of our trip was the catamaran ride to and from the resort with Captain Nacho and his crew. Their professionalism, hospitality, and enthusiasm made for an unforgettable experience. The spa was another standout. Charet provided one of the best massages I’ve ever experienced and contributed greatly to the overall sense of relaxation and rejuvenation. Finally, thank you to everyone at Cacao, whose service, attention to detail, and culinary talent made every visit special. I’ll be dreaming about my daily cappuccino and amareno gelato until we return. Luxury resorts can have beautiful rooms, stunning views, and excellent amenities, but what truly distinguishes Impressions by Secrets Isla Mujeres is its people. Every interaction felt genuine. Every employee seemed invested in making our vacation special. Their friendliness, warmth, and dedication to hospitality created an atmosphere that made it difficult to leave and impossible to forget. We arrived expecting a luxury vacation. We left feeling like family. We cannot wait to return.

We had an amazing experience in Isla Mujeres! The island itself is beautiful, but what truly made our trip memorable was the exceptional service we received. Erick and Wedinzon were absolutely fantastic throughout our stay. They were friendly, attentive, professional, and consistently went above and beyond to make sure we had everything we needed. Their positive attitudes and genuine hospitality made us feel welcomed from the moment we arrived. They are a true asset to the team and played a huge role in making our vacation so enjoyable. We can’t wait to return and would highly recommend this destination to anyone looking for a relaxing and unforgettable getaway!

Impressions Isla Mujeres did not disappoint one bit! From the moment we arrived, everything exceeded our expectations. The resort was absolutely beautiful, the food was excellent, and the level of service was some of the best we’ve ever experienced. A special shoutout to our Butlers Wedinzon &Erik who made our stay even more memorable. Their attention to detail, friendly personality, and commitment to making sure we had everything we needed were outstanding. If you’re staying here, be sure to ask for Wedinzon you won’t be disappointed! We can’t wait to come back and highly recommend this resort to anyone looking for an amazing Isla Mujeres getaway.

This resort was absolutely perfect! Beautiful, quiet and 5 star service from everyone. The restaurant options were diverse and all served delicious cuisine. All staff members go above and beyond. I would like to give a special shout out to our attentive butlers, Amairani and Angel who were excellent. Other staff members that made our trip special were Ratik, Oscar and Erika among countless other bartenders waiters , housekeeping and hostesses! We will definitely plan a return visit.

We had an incredible stay at Secrets Impressions. The resort is absolutely stunning, and the level of service exceeded our expectations. Our butlers, Zelma and David, were outstanding. David, in particular, went above and beyond to ensure our stay was exceptional. We had booked an oceanfront room, but some bushes were obstructing part of the view. David promptly arranged to have them trimmed, allowing us to fully enjoy the breathtaking ocean front views from our balcony while having our morning coffee. The food and service at every restaurant were excellent. Our favorite lunch spot was Unik, which consistently delivered outstanding meals and service. We also enjoyed a wonderful bike tour with April, who shared interesting history and insights about the island. One of the highlights of our trip was renting a golf cart and exploring the island. It is a beautiful, safe destination with plenty to see and enjoy. We highly recommend this resort and are already looking forward to returning. One thing to note is that there are approximately 80 stairs between the beach and the lobby. We didn’t mind at all—it was actually a great workout and added to the charm of the property. Overall, it was a fantastic vacation experience.

Overall we have been to several of the Secrets resorts and now both Impressions, and overall we had an excellent time here! The best asset of the whole resort was the staff as each and every person was extremely accommodating, pleasant, and very helpful. The communication with Cynthia upon booking and arranging spa treatments prior to arrival was seamless and very comforting to be able to have everything ready to go for my wife's 40th bday as we were there only 3 nights. Our butler, Amy, was exceptional throughout the stay and communicating constantly through WhatsApp to make our stay great. The overall resort itself was spotless and extremely well maintained. The attention to detail is fantastic and as compared to every other resort we have been to, this one felt the "smallest" in regards to never waiting in line, always having whatever privacy or space you wanted, and seemingly having the place to yourself. The fitness center had everything you would need for a good workout and to sweat out all the drinks and food to make you feel better! I would definitely give the staff and resort itself more than 5 stars. As for the food and restaurants, the staff again was amazing and the ambience was cool throughout. The overall food itself was not very good in our opinion. We ate La Spezia first and the pastas were OK. Second night was Wildfire Grill, and this was definitely not our favorite dinner. The NY strip was awful with almost no taste and the grilled octopus and shrimp was not very good either. The 3rd night was our "romantic dinner" that took place in the Wine Cellar due to the weather (usually it is outside somewhere I believe), and most of the food was OK but the beef once again was fairly awful. The ambience was neat and but I would not purchase this item unless it was included (which ours was due to reserving with AMEX Platinum). The pool/beachside tacos and food was good as well and honestly our favorite place was Cacao, the 24 hour cafe, for coffees/snacks throughout the day. We got a 50 minute couples massage and I would say it is one of the best massages I have ever had. The treatments prices were definitely higher than they should be and the hydrotherapy is very underwhelming, but the massage itself was fantastic! Overall, the uniqueness of arriving/departing on the catamaran, the absolutely outstanding staff, the "small" feel of the resort itself, and the beauty of the resort makes this a perfect place for a short getaway and a place to simply relax. I honestly enjoyed the other Impressions Moxche better due to food and having a little more agenda during the day and entertainment at night. I will still give this place 5 stars because of the people itself, but for the price and food quality, it falls slightly short of the actual 5-star rating. This place is worth visiting as it is simply beautiful and extremely relaxing with impeccable service!

The resort is stunning, tranquil and calming. From the moment you board the catamaran to Isla you know you are in for a special experience. The ocean views are unmatched. The aesthetic is culturally relevant, intentional and beautiful. The food is outstanding (particularly breakfast and Unik and lunch at Spezia). We were not fans of Sake. I want to thank out butlers, Edgar and Erick for taking exemplary care of us, every need was met with promptness, care and kindness. I want to thank Alice and Jesus at the spa for a wonderful massage and care during hydrotherapy. Finally, Frankie from entertainment was absolutely outstanding (such a sweetheart) going above and beyond multiple occasions during our short stay to provide kindness, care and amazing opportunities to enjoy our stay. Thank you to managment for all the birthday treats, really the best i have been celebrated in all my travels, so special. Would recommend renting golf carts to tour the island, spending time at Playa Norte (gorgeous beach) and the bike ride offered by the resort. Overall, a wonderul stay. If you’re looking for a ton of activities and partying probably not the place for you, but if you desire tranquil rest, refreshment and soul care, this is the place. We don’t want to leave.