Iberostar Grand Paraiso

Best hotel, best activities. Everything is so nice and pretty and clean. Beautiful views, great pools, wonderful spa. The staff are so nice. Thanks especially to Cinthia and Ianko, the yoga/pilates instructors. And to Viridiana from the entertainment team. I even did an activity coloring a cotton bag tote. So...

Best hotel, best activities. Everything is so nice and pretty and clean. Beautiful views, great pools, wonderful spa. The staff are so nice. Thanks especially to Cinthia and Ianko, the yoga/pilates instructors. And to Viridiana from the entertainment team. I even did an activity coloring a cotton bag tote. So fun! You guys are the best and made our experience marvelous. It is our 2nd time here and we are definitely coming back many times! :)

Review of JOIA Paraiso by Iberostar – February 12 to 25th. If I had to summarize the resort, it’s palatial. Everywhere you walk, it's beautiful. The inside and outside of the buildings are like a palace on the ocean, yet they are so comforting and mesmerizing as you walk through...

Review of JOIA Paraiso by Iberostar – February 12 to 25th. If I had to summarize the resort, it’s palatial. Everywhere you walk, it's beautiful. The inside and outside of the buildings are like a palace on the ocean, yet they are so comforting and mesmerizing as you walk through the halls and around the grounds. Peace and tranquility abound as the resort relaxes you with its charm and character, whether you are walking around or getting into a golf cart to be taken wherever you request. I don’t even know where to start. Thirteen days is a long vacation for Sue and me, but we had such a great time that we would have extended it even further if we hadn’t already had plans to be in New Orleans for Mardi Gras 2 days after our trip. We were initially going on vacation somewhere else this week, but we had to change plans as one of our friends was getting married in Paraiso, and we did not want to miss the wedding. Plus, it was Valentine’s Day on the 14th, so I wanted to do something special, which I will detail below. The vacation to JOIA Paraiso was perfect, and I will try to explain. I see many people list pros and cons, and I get that. I will start with our only negative comment in 13 days. The hostess at the Italian restaurant twice wouldn’t acknowledge us as members when we had reservations, so even though we had reservations, we had to wait. That was my only complaint. This place is pure bliss; it is heaven on earth, plus we had reserved the Presidential Penthouse, which was 2000 sq feet of a dream. I think that room might have ruined the rest of my vacations because I am not sure we will ever have a room as lovely as that. Upon arrival at check-in, the staff were so excited to see us, and they made us feel unbelievably welcome. I had requested the Presidential Penthouse, of which there are two of them at JOIA Paraiso. One in building 70 and one in building 71. We walked into the room to be greeted by a round dining room table that could seat eight people, which then opened up to a living room that could have a party for 30 people and not feel crowded. With high ceilings and floor-to-ceiling glass doors, which looked out upon a balcony that was the size of 3 standard balconies, my head was spinning. We walked into the bedroom to find a king-sized four-poster bed that almost looked lost in the room. There was a bathroom with a walk-in closet that was big enough to put a bed inside the closet itself. Then, an indoor jacuzzi and a shower that could hold six people. The outside balcony had a jacuzzi with a hammock overlooking the ocean, and you could hear the waves crashing on the shore. Sunrises from the balcony were excellent; we could lie in bed in the morning and watch the sunrise. Breath-taking. The food was terrific. We ate at the Japanese, the Ember steakhouse, French, Italian, and the buffet. Every meal we had was awesome, and the service was fantastic. We had no issues with reservations at any place other than with the hostess at the Italian restaurant. The buffet was excellent, and we went during the Gala night and Asian night. Of course, the Gala was loaded with various seafood and steaks, which was my favorite. Never ever miss the Gala night at the buffet. For lunch, we asked Chef Yahdir twice to prepare a special lunch at the Star Prestige beach area. Simply amazing, the first lunch was just Sue and I, and he made us Ribeye and lobster tails (Another great benefit of membership). The second time, we had a group of 8 members, and he made all these unique tacos. Everyone enjoyed themselves; it was our special party on the beach. On Valentine's Day, I asked to do a Romantic Dinner on the beach; it was amazing. It was a little pricey, but it was Valentine’s Day: a violinist serenading us, a 4-course dinner, and a bottle of Moet champagne, with the crashing of the waves on the shore. I would consider myself a foodie, which is essential in my selection of a resort, and they excelled these two weeks. The staff would greet us at lunch and breakfast every day, getting us our table and making us feel at home. It was more than just feeling at home; they made us feel special. The Staff. I can’t say enough about how respectful they were and how much they made us feel important. They would know our names, what we liked, and what made us happy. They were amazing. We had great Butlers: Karolina and Fatima. Every day, they would ask what they could do for us, how they could help, and what we needed. Where did we want to eat? Is everything going ok with our massages? Do you want a ride here or there? They were great. Butlers make a good vacation great. Javier and Denis were our Star Prestige Ambassadors; they ensured we had our bottle of wine or champagne every night at our dinner table and would check on us each day at our Cabana on the beach. The Star Prestige staff of Lesly, Andrea, Ana, Hector, Anselmo, and Gasper handled all our needs from check-in to checkout. We stopped by each day to say hello, and they would ask us what we needed, if everything was going ok, or what they could do to improve our vacation. Lesly and her team were an absolute pleasure. Manuel at the Star Prestige Beach area ensured that we had towels and drinks all day at the beach and looked after us constantly. He would set up our cabana each morning when I walked to the beach. Manuel would know when we were going for our massages and have a golf cart ready to take us to the central shopping center. Everything was always taken care of by the entire Star Prestige team. THIS IS WHY I JOINED THE CLUB, to be spoiled on vacation as this team constantly did! The drinks were always good. The lobby bartenders and servers at the Star Prestige Club and Star Prestige Beach Club served great drinks, and after the first day, they knew what we would have all the time. Again, the staff made you feel like you were family. The grounds were meticulously groomed. Every leaf on every bush was trimmed. You could look in all four directions, even up, and everything was perfect. What a beautiful resort. We would walk around, and it was so relaxing. We walked to other resorts down the beach to see the member's pool area, which was very nice. The maintenance crew would run the sand-cleaning machines up and down the coast daily, cleaning all the debris and seaweed. Everything was always clean. The beach had soft sand, palm trees, waves, and many chairs. The water was rough most days, but we could still go into the ocean. Yeah, cabana bingo with the towels is an issue like every other resort, but getting a cabana was never a problem, even when the hotel was filled on the weeks we were there. The entertainment was excellent. We saw a show in the theater every night. It was great, and there were no extra charges. There were a variety of acts. I think the entertainment has dramatically improved since we were here in September. There was also entertainment in the lobby before and after the theater performances. Singers, violinists, and guitarists were excellent, making the lobby bar a great meeting and hanging-out place. One night, we had about 18 people do a pub crawl across the five resorts, doing shots and drinks at each bar. Luckily, we had golf carts to get us back to the JOIA. We had our daily massages, which were fantastic and relaxing. I tried the beach and the Shopping Center. I liked the shopping center better with the changing room, air conditioning, and quietness. I prefer the setup at JOIA Bavaro, where the members' massages are done at the resort instead of the shopping center. It's hard to imagine going on vacation now and not getting a daily massage. The highlight of the vacation was the marriage of Brett and Collen; a beautiful bride and a great man were married on the beach. I had the high honor of officiating over the magnificent wedding. It was such a great night celebrating their love for one another and an enjoyable few days meeting their children and extended family. You learn a lot about someone when you see them interact with their family, and this family was all about love, fun, and watching out for each other. We had a blast, and felt part of the family. Sue and I were so happy they allowed us to share their wedding and family. Oh, wait, I forgot to tell you that we met Brett and Collen at Iberostar Playa Mita and became friends because we were both club members. How cool is that? We got lucky and saw friends we had met on previous trips, just wonderful people: Steve and Karen, Perry and Beverly. We also met some new club members, Nanci and Shawn, who we hope to see again in September, Nicki and Rob, Nicole and Greg, Katherine and Jeff, Martin and Julia, and Missy and her husband. We had the pleasure of spending time with all these club members on the beach, in restaurants, or at the lobby bar. The best part of our membership is the people we have met. To new friends, existing friends, and those we haven’t yet met, may we all have amazing Iberostar vacations in our future. We plan to return here in April we had such a great time.

We recently stayed at Iberostar JOIA Paraiso from February 21st to February 28th, and it was truly an incredible experience. We opted for an upgraded beachfront room, and it was absolutely worth it. Having direct access to the pristine, well-manicured beach made all the difference. The beach service was outstanding—perfectly...

We recently stayed at Iberostar JOIA Paraiso from February 21st to February 28th, and it was truly an incredible experience. We opted for an upgraded beachfront room, and it was absolutely worth it. Having direct access to the pristine, well-manicured beach made all the difference. The beach service was outstanding—perfectly timed every 15 minutes, ensuring we were always taken care of without ever feeling interrupted. The pool area was just as enjoyable, featuring a clean and well-maintained swim-up bar with friendly, attentive service. While the water was a bit on the chilly side, that’s more of a seasonal factor than a resort issue. Service was impeccable across the board. The concierge team was incredibly attentive, making sure every request was met with efficiency and care. Dinner service was outstanding, with an exceptional variety of top-quality food to choose from. Every meal felt like a special experience. The nightly entertainment was well-planned and enjoyable, though it felt like it was missing a little something—perhaps an extra element of excitement or interaction to truly elevate the experience. The spa was phenomenal, featuring a wide array of relaxation and therapy options, all delivered by friendly, knowledgeable staff. The golf course was also in excellent condition, and despite some mixed reviews online, we found the staff to be highly attentive and professional. Our room was spotless, cleaned twice daily, with an additional turn-down service while we were at dinner—a small but luxurious touch that we truly appreciated. The Only Downside – The Over-the-Top Timeshare Pitch The only real drawback to our trip was the aggressive and outdated timeshare sales pitch. As frequent travelers, we’re familiar with these tactics, but this one was particularly excessive. It started when a concierge pressured us into taking a tour despite multiple refusals. The next morning, they knocked on our door and called repeatedly to make sure we attended. What was supposed to be a 90-minute session dragged into a two-hour ordeal. The sales pitch itself felt dated and out of touch—something straight out of a bad ‘80s movie. By the end, it was unclear what exactly they were even selling because they had thrown so many different offers at us. The three-person closing team was overly aggressive, making the whole experience uncomfortable. Highly Recommend CARM Transportation For our airport transfer, we chose CARM Transportation’s private shuttle service, and we highly recommend them. They were easy to find, our wait time was less than 10 minutes, and they provided snacks and beers for the ride. Most importantly, we felt safe the entire time. Our return trip was just as smooth—they picked us up right at the resort lobby and got us to the airport hassle-free. Final Verdict: A Fantastic Destination Aside from the sloppy sales pitch, Iberostar JOIA Paraiso was an amazing resort, and we highly recommend it as a travel destination. The service, food, beach, spa, and overall atmosphere were exceptional. We had an absolutely perfect vacation, and we will definitely be back! ⭐⭐⭐⭐⭐ (5/5 – Minus the timeshare experience)

We have previously visited Iberostar properties and have loved the privacy and pampering of the adults only butler's suites. Others had told us that if we liked other Iberostar's, we would LOVE Joia in Riveria Maya. We booked 5 days in an beach view butler's suite. There were positives, but...

We have previously visited Iberostar properties and have loved the privacy and pampering of the adults only butler's suites. Others had told us that if we liked other Iberostar's, we would LOVE Joia in Riveria Maya. We booked 5 days in an beach view butler's suite. There were positives, but a lot of negatives which I'll detail. First of all, if you talk to 3 different staff there, you will get 3 different pieces of information. We made the reservation 4 months in advance, had been emailed a confirmation # and when we called to ask questions (and make dinner reservations as we had done in advance at other properties) we were told they didn't have our reservation. Several times, staff said they would check and call us back without response. Finally after 3 days, it looked like they had finally found our reservation after all...this was unnecessary and anxiety producing. Positives: The Joia property is gorgeous and meticulously maintained. The beach is beautiful and similarly well kept. Our room was very nice with a great private balcony and view. Food at the morning breakfast and 1 restaurant (Venetian) was quite good. Negatives: ADJACENT PROPERTIES at Iberostar looked more like brightly-colored Motel 6s. Unfortunately, our room was at the north end of the property and the outdoor theater from the next property made it imprssible to enjoy our lovely balcony/view until after 11:00 at night...think bad blaring music! If you go there and want a beach view suite, ask for one far away from adjacent properties. BEACH- While the beach was lovely, this was supposed to be an adults only property. Sounds of kids on the beach and in the surf boogie-boarding wasn't what we anticipated...note: this was not from the adjacent property, they were on the adults-only beach. The biggest turn off to the beach was the camo-clad soldiers with machine guns who occasionally strolled by. Maybe this made us safer, but it was certainly a NOT PEACEFUL OR RELAXING ATMOSPHERE! FOOD at many of the restaurants (E.G grill &French restaurants) was terrible...think overcooked, chewy steak, mushy lobster, food that either had sat under a heat lamp or on a counter) The only salvation was that as an all inclusive, we could supplement the bad food somewhere else...IF YOU COULD GET IN. As above, we tried to make dinner reservations for our entire stay before arriving (as we had at other Iberostars) but could not. Shortly after we arrived, we met with the concierge and tried to make reservations - only to find many restaurants were already booked. We made one reservation with the conciege that the restaurant said they never got. We tried to rectify this with our butler, who said if we went to the restaurant at 8:00, they would take us. When we arrived, the restaurant said no...at that point, we had cancelled our other plans and ended up in the buffet for dinner. STAFF while we loved the pampering of butlers at other Iberostars, the staff here didn't get that message. Sometimes butlers did what you requested, sometimes they didn't. Sometimes it took 2-3 reminders. One time, my husband went downstairs to see if he could get the coffee pods we asked the butler to bring. He found our butler joking around with others - he said he forgot our request! We asked if we could have our mini bar stocked with seltzer for our stay...we had to ask this EACH DAY. Many guest-facing staff spoke limited English. Between my limited Spanish and a lot of gestures, we somehow worked things out, but as it seemed most guests were English speaking, better English skills of guest-facing staff seems pretty important. SPIRITS; the "house" wines were barely drinkable. We asked if there were other options (we assumed this would be an additional cost) but it seemed this was only for time-share guests. ENTERTAINMENT: We checked out a few shows. We weren't expecting Las Vegas reviews, but most seemed more like the high school productions our kids had been in. The one exception was the fire show which was very good! On balance, it was a beautiful property but our expectations were not met. We might return to other Iberostars (E.G the one in the DR is lovely) but not this one. Disappointed. :-(

Joia Paraiso is the luxury adult only end of this sprawling 5 hotel gated resort complex. My husband and I just returned from another great stay at the Iberostar Paraiso Grand which was renamed Joia Paraiso since our last visit June 2024. This is our 10th stay at the Joia/Grand....

Joia Paraiso is the luxury adult only end of this sprawling 5 hotel gated resort complex. My husband and I just returned from another great stay at the Iberostar Paraiso Grand which was renamed Joia Paraiso since our last visit June 2024. This is our 10th stay at the Joia/Grand. Before that we had stayed at their adjacent Maya and Lindo and Del Mar sections since 2001. The Iberostar brand is a well run hotel group and their service and standards are impeccable. They change or upgrade offerings in dining and activities continually. We appreciate the switch to no reservation required for the restaurants. The addition of Gala night at the buffet was a welcome change with live music and dinner club lighting and exquisite buffet offerings. We are not party pool people and the Grand offers quieter options such as the quiet pool with cabanas and well designed beach chair and palapa for shade. There is drink service at the beach too. The Grand has its own spa with an indoor pool just steps from the center building. It looks like something from Rome or Greece. It’s a lush getaway spot for a quiet swim and reading out of the sun. Or a sublime massage upstairs. In addition we love the complex’s bigger Spa Sensations in the Shopping Area where we used the wet area comprised of a massive inside quiet pool with zen music and the large selection of water treatment pools steam rooms and saunas. All with access to Maya gardens and private beds. This property is refined and elegant and is a gem. The entire resort property has 5 hotels all connected by a grand garden lined boulevard and pathways with access to the bars and lobbies if each hotel. They each have a fun unique vibe and theme. Making exploring and walking this resort an adventure. It’s a 25 minute ride from the airport. But it feels like a world away. The perfect spot to recharge and romance. And to be pampered.

We are repeat visitors to the Iberostar Grand, now Joia, and Iberostar members. This visit surpassed everything that we have experienced in the past. We understand that the resort closed in August for a refresh and it truly shows! The resort is absolutely gorgeous. At our last visit, we played...

We are repeat visitors to the Iberostar Grand, now Joia, and Iberostar members. This visit surpassed everything that we have experienced in the past. We understand that the resort closed in August for a refresh and it truly shows! The resort is absolutely gorgeous. At our last visit, we played the towel game at the Star Prestige area. Thank you for fixing this issue with more cabanas and monitoring by the staff. The Star Cafe is a great addition with the staff greeting us everyday with a smile as they prepare our cafe lattes. What shows the most prominently is the energy and passion among the staff. There seems to be more personal touches and a joy among everyone who works here. I want to shout out to the Star Prestige beach staff, Manuel, Alejandro, and Eli, to Hector who took care of our every need as members. As always, I need to acknowledge Emilio at L'Atelier (you are the best waiter on the resort - your energy and passion is infectious), to Felix and Luis who made my birthday extra special, to Joel at Venitia, and Manuel at the Mexican restaurant. Each of you made our stay extra special. The spa services (massages) were the best ever with Jacqueline winning my prize for getting my back back into shape. I am sure that I am missing many people who made our stay special. Grateful for the decision to become an Iberostar member and looking for our next trip with our family. This place is a slice of heaven on earth.

Disappointing Experience at JOIA Paraiso by Iberostar Our stay at JOIA Paraiso started with an immediate upsell offer to upgrade our room with butler service to an oceanfront view. While the view was stunning, the butler service felt more like a tactic to schedule a breakfast meeting and pressure us...

Disappointing Experience at JOIA Paraiso by Iberostar Our stay at JOIA Paraiso started with an immediate upsell offer to upgrade our room with butler service to an oceanfront view. While the view was stunning, the butler service felt more like a tactic to schedule a breakfast meeting and pressure us into joining the IHG membership club. We came to relax at an all-inclusive resort, not to be sold a timeshare. To be fair, we are not frequent all-inclusive resort travelers, but our previous experience at The Excellence Beloved was far superior in service and attention to detail. We enjoy traveling with two other couples to explore different resorts, and unfortunately, this one fell short of expectations. Service & Experience Issues: • We were celebrating our 25th wedding anniversary, which we mentioned in our booking, yet the resort never acknowledged it—not even once. • Requested guacamole and chips for in-room dining on the first day and were told it wasn’t available. • Our bed sheets had sand in them the first night. • Asked for nachos and ribeye quesadillas at the beach but were denied. • Ordered mixers for vodka, but it took two days to receive them. Instead of bottles, they delivered two small glasses, one without a lid. • Requested a bottle of champagne from the butler on Thursday—wasn’t delivered. Called again at 5 PM, and it finally arrived at 6:30 PM, just before dinner. • Made an 8:30 PM dinner reservation on Wednesday but only received bread and water by 9:40 PM. We also ordered a $300 bottle of wine, and one of our glasses was dirty. Instead of replacing it, they poured the wine into another glass. • Community bathrooms were frequently out of hand towels. • Our safe malfunctioned twice in two days; despite multiple requests, it was never replaced. • At the French restaurant, the hostess told us at 9:40 PM to “eat fast” because they closed at 10 PM. We still tipped our waitress generously ($70), but the rushed service was off-putting. • No turndown service on our last night. Overall, JOIA Paraiso failed to deliver the high-quality service expected at a resort of this caliber. While the property itself is beautiful, the service inconsistencies and lack of attention to guest needs—especially failing to acknowledge our milestone anniversary—made for a disappointing stay. We will not be returning.

We just got back from a romantic trip to Joia Iberostar Paraiso. Here’s our experience: CHECK-IN: We were picked up at the airport without a hitch. Though we checked in online ahead of time, it took us a really long time to get out of the lobby and then they...

We just got back from a romantic trip to Joia Iberostar Paraiso. Here’s our experience: CHECK-IN: We were picked up at the airport without a hitch. Though we checked in online ahead of time, it took us a really long time to get out of the lobby and then they never texted us when our room was ready. We were pushed hard to go to a time share presentation in exchange for two massages and a wine tasting. We said we’d think about it since the offer was tempting. They called our room that night and we said we weren’t interested. They called again an hour later, when we again said no, and three times in the morning, waking up my husband. (I was at the beach.) POOLS: Beautiful, clean, the main pool has fun entertainment during the day such as live music and games. (Axel was a standout, and a young woman whose name started with V.) The quiet pool has a photogenic iguana nearby. They have floaties, but sometimes they run out or people hoard them by loungers when they aren’t using them. The hot tubs are fun and social but could be hotter. The lobby and all the grounds are immaculate and beautiful. BEACH: Big and beautiful. Loungers under umbrellas were still available at 11 A.M. This is not a resort of early risers, so there’s no towel game. It’s a little rocky, but if you walk not too far to your left when facing the ocean, a beach by another Iberostar resort has a smooth entry into the ocean. OTHER RESORTS: You can walk by the beach or take a golf cart ride from the main entrance of Joia to other Iberostar resorts. We had fun on the water slides at the hotel next door and one farther away had live flamingoes. There’s also a small shopping area you can walk to or go to by golf cart. Activities such as archery and Zumba are also available at other resorts. SHOWS: We enjoyed the circus/acrobatics and rock bands. Guest karaoke at the Rhapsody Bar was a blast. We were confused by the illusionist show which was mostly dancing. FOOD/DRINKS: The wonderful Japanese restaurant was our favorite; we ate there twice. It’s also the only one that needs reservations. We would prefer reservations everywhere since we could plan our time better and not worry about getting in. The Mexican restaurant was good, as was the lunch buffet. Ember had slow service and our least favorite food. Drinks were watered down by the pool, but the lobby bar has excellent cocktails. We especially loved the chocolate martinis and mojitos. ROOM: The outer balcony was gorgeous. The room was fine except the jacuzzi tub was a little small and you’ll want to bring a surge protector/outlet strip since there weren’t a lot of outlets. COMPARISON TO OTHER RESORTS: We’ve been to Royal Hideaway, LeBlanc, Excellence Playa Mujeres, Valentin Imperial, and El Dorado Maroma. LeBlanc had the best food, the Excellence Playa Mujeres the best overall experience, but we had a fun and relaxing time at Joia Iberostar.

Back up to 5 stars, largely based in what I’ve heard about changes coming. The big reason for reducing to 4 stars last September was the management decision to stop taking dinner reservations at the a la carte restaurants and the resulting issues. We were able to overcome those issues...

Back up to 5 stars, largely based in what I’ve heard about changes coming. The big reason for reducing to 4 stars last September was the management decision to stop taking dinner reservations at the a la carte restaurants and the resulting issues. We were able to overcome those issues this trip and we understand reservations will be reinstated in the near future. With that out of the way, our tenth stay (19 weeks total now) at this resort was, as usual, fantastic. The staff is always what makes our experience so great, Daniel and Dario at the lobby bar, Luilly at the Rhapsody bar, Jonatan at the pool bar are all great at what they do. Same goes for Mirna at the pool and all the servers who work so hard in the pool area and the restaurants, such as Luz and Leticia as well as all the Star friends , especially Axel and Carlos. A new (to us) staff member who made this vacation outstanding was Yaksa, our concierge who helped us and our friends tremendously in navigating the restaurant situation. Now that management has apparently recognized the error of its ways, the restaurant stress should be lessened in the future. You can tell how great this place is by the number of regulars or repeat visitors it attracts. We always look forward to meeting up with other couples that we’ve met here over the years and when combined with the staff that has become our Mexican family we feel like we’re coming home every time we arrive.

There are so many reviews of this wonderful resort so it is daunting to think that I can add anything new or different. That being said, everything about this resort is first rate and extraordinary. The food is amazing, the grounds pristine, the rooms roomy and as well equipped and...

There are so many reviews of this wonderful resort so it is daunting to think that I can add anything new or different. That being said, everything about this resort is first rate and extraordinary. The food is amazing, the grounds pristine, the rooms roomy and as well equipped and the staff to a person as kind and as helpful as you could ever imagine. This is very clearly a VERY well managed resort.

We arrived january 15th to joia iberostar and as always have been, all was amazing! As usual we had our buttler Fatima, excellent attention, always there when we needed it, the mexican racoon had my wife crazy. Our concierge Miriam with cool tattoos, also top notch service, since arriving, she...

We arrived january 15th to joia iberostar and as always have been, all was amazing! As usual we had our buttler Fatima, excellent attention, always there when we needed it, the mexican racoon had my wife crazy. Our concierge Miriam with cool tattoos, also top notch service, since arriving, she introduced herself and helped us through everything we needed at the very beggining, so charming. Definetely a experience we would do again all times posibles. Thanks iberostar joia well se you again soon :)

We have just returned home after two weeks in "paradise". As we reflect on our 17 visits to Joia Paraiso Grand, it’s clear that this resort holds a special place in our hearts. Each stay is a reminder of the exceptional service, beautiful surroundings, and unforgettable experiences that have made...

We have just returned home after two weeks in "paradise". As we reflect on our 17 visits to Joia Paraiso Grand, it’s clear that this resort holds a special place in our hearts. Each stay is a reminder of the exceptional service, beautiful surroundings, and unforgettable experiences that have made it our preferred destination time and time again. The consistency in quality and the ever-evolving amenities ensure that we always look forward to our next visit with great anticipation. In conclusion, our latest stay at Joia Paraiso Grand by Iberostar was nothing short of extraordinary. It reaffirmed why we keep returning to this paradise, each time finding new reasons to fall in love with it all over again. Special thanks to incredible hard working people like Mala, Carlos together with their teem.

Our stay in Iberostar Joia Paraiso was amazing and impressive. The level of care and attention to the minimal details is astonishing. The hotel premises ( starcafe , restaurant, and spa etc. ) are sophisticated and cozy. Our very special thanks to our hotel concierge agent Lubasha - she is...

Our stay in Iberostar Joia Paraiso was amazing and impressive. The level of care and attention to the minimal details is astonishing. The hotel premises ( starcafe , restaurant, and spa etc. ) are sophisticated and cozy. Our very special thanks to our hotel concierge agent Lubasha - she is very kind and was attentive and aware of our needs - she supplied us with all important information and guide us throughout our stay. thanks!!!

This was our seventh vacation at JOIA Paraiso. As usual we were warmly welcomed and luggage delivered to our garden view room in short order. We generally spend our days at the quiet pool, relaxing. There are both lounge chairs and day beds available under individual shade pergolas, however the...

This was our seventh vacation at JOIA Paraiso. As usual we were warmly welcomed and luggage delivered to our garden view room in short order. We generally spend our days at the quiet pool, relaxing. There are both lounge chairs and day beds available under individual shade pergolas, however the lounge chairs are always snapped up first. A few mornings there were none left by 7 am. Clearly the lounge chairs are preferred over the day beds. If possible, it would be helpful if Management could give careful consideration to providing more lounge chairs and eliminating the day beds. This appears to be what has happened at the main pool. Guests with mobility limitations avoid the day beds. Unfortunately there continues to be the problem with guests saving pool chairs and leaving them unused for a considerable length of time. In some cases guests must put a personal item and towels out in the night. On the positive side, a visit to JOIA Paraiso wouldn’t be complete without a warm smile and friendly hug from Mirna at the pool. Adriana looked after our drink orders at the quiet pool with friendly efficiency. The new Star Café near the lobby is a welcome addition, although we didn’t mind a short walk in the morning to the Star Café at Paraiso Maya next door. Breakfast and the occasional lunch were at Bellavista buffet. Never a disappointment. Especially knowing that we will be looked after by friendly staff like Cecelia. In the evenings we ate at Venecia (Italian), L’Atelier (French), Ember (steak house) and Legado (Mexican). Service was excellent throughout however special mention to our server, Reyes and Chef Jessica, in Legado, who went above and beyond to make our meal and evening a memorable one.

My wife and I have just returned from a rather cool/cold cloudy week at JOIA Paraiso. This was not a problem for us ( the staff were more challenged) and in fact we enjoyed a fantastic week. For 30 years we have travelled to this area of Mexico ( and...

My wife and I have just returned from a rather cool/cold cloudy week at JOIA Paraiso. This was not a problem for us ( the staff were more challenged) and in fact we enjoyed a fantastic week. For 30 years we have travelled to this area of Mexico ( and other areas in the Caribbean) and watched the Mayan Riviera develop. We moved up through the resort 'hierarchy' over those years and lately have been staying at Excellence and Secrets resorts. We see a noticeable trend as resorts cut back on what they offer as they move to control costs. If you visit the same resort over a number of years this becomes obvious. Our last trip was to an over priced Secrets in the Dominican Republic. We returned home very disappointed. In searching for this trip we read about the new developments ( JOIA) at the Grand. We had stayed once before in 2019 and enjoyed it. In our view the JOIA Paraiso is on a mission to excel and overtake other premium resorts that have become over confident. Our comments by category: The people Reviews of every resort rave about the staff. We have been to dozens of other resorts and report that best staff we have ever encountered are at this resort. They engage with you and lift you up. They are proud of their resort and want to ensure you are having the best vacation possible. Every single encounter with a member of the staff was 125%. Even at 0400 in the morning after very messed up flights the gentleman on the front desk made us laugh and the drive to the room was upbeat. The resort Right on the beach! Close to 50% of the rooms are ON THE BEACH. The resort layout is beautiful and immaculate. Some may find the interior décor in the main building rather ornate but we found it inspiring and took pictures every night. Amazing! The guest rooms may be 17 years old but they are spacious, attractive, comfortable and everything works perfectly. Bathroom is over the top. Newer resorts can't compete. The housekeeping is the best we have ever had. Every detail, twice a day is attended to. Could not ask for anything more. The food We care about food and we care about the ambience in the restaurants. JOIA makes evening meals a special occasion. Wonderful , well presented food by well trained and knowledgeable staff. Carefully planned menus. The décor and room layouts far exceed or equal almost every other resort . The buffet is open for three meals a day. Fantastic! Theme nights add interest. Bright, open and attractive location. Equal to or better than the best buffets at any resort we have been to. Endless choices and high quality top end options. Yes, buffets always suffer with keeping food hot but Joi does make a serious effort. Pools and Beach As stated above we had a cold week and folks were reluctant to take off their sweatshirts and jump in. The last day the heat and sun returned and suntan cream was required. Folks were in the water. Pools and beach were all you could ask for. The activity team worked the pool and beach taking the time to chat with everyone and bring on a smile. Front desk team Who ever talks about the folks on the front desk? As a long retired accountant I appreciate the folks who work behind the scenes and also deal with your booking and room issues. I met some wonderful folks who were beyond helpful and you will meet a few of them in the attached pictures. Conclusion It seems to us that JOIA Paraiso is striving to be the best in Mexico. The effort was obvious to us. A beautiful and perfectly maintained property We are now no longer searching for where our next trip will be. We will just return. You can read a zillion other details in all the other positive reviews . We really just wanted to say that on a cool week that this resort and its staff made us feel warm and appreciated. We had a great week and we thank you. The folks in the attached pictures make the difference. There are many others but you will get the idea.

Cynthia, the Zumba instructor, was so incredible! She’s so fun, supportive and brings high energy fun!! The entire resort has been a great experience with high quality service, food and cleanliness. They take food allergies very seriously and are very accommodating.

This is our second time at this resort and we couldnt be happier. The entertainment staff - Mala, Bede, Luis, Viedma, Carlos were so fun and made us feel so special. Every member of the staff is so friendly and does their best to make your stay as great as...

This is our second time at this resort and we couldnt be happier. The entertainment staff - Mala, Bede, Luis, Viedma, Carlos were so fun and made us feel so special. Every member of the staff is so friendly and does their best to make your stay as great as possible. Manuel, Rodegio and Eli at the pool bar always took great care of us. We rode the waterslides everyday and went to the beach. There is so much wildlife and the grounds are stunning. There is not one thing we would change. We are already planning our next visit back.