Grand Geneva Resort & Spa

Looked like a great getaway for myself and my girlfriend. Room was nice. Not worth what they charged but it was clean and adequate. The property is wonderful. We couldn’t use the pool or hot tub as we had planned because it was like a $90/night Wisconsin Dells experience. Tons...

Looked like a great getaway for myself and my girlfriend. Room was nice. Not worth what they charged but it was clean and adequate. The property is wonderful. We couldn’t use the pool or hot tub as we had planned because it was like a $90/night Wisconsin Dells experience. Tons of kids in the hot tub and pool making it impossible for a couple to enjoy. Parents let their kids run wild. On New Years Eve we attended the bar/dance for awhile. It was fun and the DJ was terrific. We got back to our room before 11 and there were groups of kids running and screaming through the halls outside our room. It went on until about 1. Again, parents let the kids run wild. Hotel security could/should have calmed it a bit. The gym/spa building was wonderful. Great facility. Disappointed that our expensive getaway was tarnished a bit. The meal at the chophouse was well worth the price. Great food and service!

Great marketing but average property. Skip the Sunday brunch at the Chop House. It was less than underwhelming. The hot food was cold at 11:30am. We were so disappointed that we cancelled our dinner reservation for Ristoranté Brissago for the next night. We much preferred our chosen dining options in...

Great marketing but average property. Skip the Sunday brunch at the Chop House. It was less than underwhelming. The hot food was cold at 11:30am. We were so disappointed that we cancelled our dinner reservation for Ristoranté Brissago for the next night. We much preferred our chosen dining options in town! Our rooms had an unpleasant smell, rank. Perhaps the furniture and carpet should be professionally cleaned.

What a great stay. The resort was amazing. Beautiful grounds, meticulously landscaped. Staff were on their game. Friendly, professional and accommodating. Marcus is investing in this property and it’s understandable why. A new 9 hole course is being built; the spa is planned for renovation; and, the rooms have already...

What a great stay. The resort was amazing. Beautiful grounds, meticulously landscaped. Staff were on their game. Friendly, professional and accommodating. Marcus is investing in this property and it’s understandable why. A new 9 hole course is being built; the spa is planned for renovation; and, the rooms have already been refurbished. The history of this property is rich and deep. My favorite golf courses in the Midwest.

Grand When making the reservation I was told to arrive at any time and if the room is ready, we could check in. Mind you, check is 4pm. We arrived at 11:30 and told we could not check in and they would text us when the room was ready. We...

Grand When making the reservation I was told to arrive at any time and if the room is ready, we could check in. Mind you, check is 4pm. We arrived at 11:30 and told we could not check in and they would text us when the room was ready. We called several times which seemed to annoy them, and were told each time that they’d text us when the room was ready. We never got the text. We called a 3rd time and were able to check in at 3:30. The reservationist should never tell a guest they can check in early if that’s not the policy. If hotel policy is to text when room is ready, then text when the room was ready. The bathroom toilet handle was broken, just hanging outside the toilet. And it ran almost constantly. And we had to call room service to assist with turning on the television. Why would that not have been fixed? Why are you telling people they can check in early? Text when room is ready! Disappointed, an ok experience.

Weekend stay, the room was clean and fit our needs. Staff at the front as well as valet were helpful. My only disappointment was the quality of the food. We went to dinner Saturday night for the prime rib and seafood however it wasn’t very tasty. Most of the food...

Weekend stay, the room was clean and fit our needs. Staff at the front as well as valet were helpful. My only disappointment was the quality of the food. We went to dinner Saturday night for the prime rib and seafood however it wasn’t very tasty. Most of the food was cold and not well maintained. We gave it another try for Sunday brunch and yet again the quality of the food wasn’t there. I also had to ask for if they were going to replenish things as most of the stuff was out or not appeasing looking due to sitting out for a long period of time. I would stay again however I’d plan to go elsewhere for food.

My husband and I visited Grand Geneva for our anniversary and it was more than we could have asked for. Upon arrival, Nicholas and Sandra at the front desk were welcoming and helpful. When we got to our room I was impressed by how homey it felt and how immaculately...

My husband and I visited Grand Geneva for our anniversary and it was more than we could have asked for. Upon arrival, Nicholas and Sandra at the front desk were welcoming and helpful. When we got to our room I was impressed by how homey it felt and how immaculately clean it was. We spent our afternoon at the Geneva Club playing games by the fireplace and playing pickle ball in the fitness center. The highlight of the night was dinner at Chophouse. Zach was friendly and Darlene’s provided amazing service to accompany the delicious dinner. We ended our stay back at the fitness center doing some rock climbing with Benj, he was a wonderful guide. The food, accommodations and experiences were all spectacular but what was most impressive was that it felt as though every person mentioned in this review genuinely cared about our stay and experience. That kind of care is rare but at Grand Geneva they’ve hit a gold mine of amazing people ready to take care of you.