Fairmont The Queen Elizabeth

Despite the ongoing strike at the Queen E the management staff are doing a fabulous job, and frankly we liked how quiet it was given they are only booking to 40% capacity. We were given an upgrade on arrival, as I think most people were, and they have included a...

Despite the ongoing strike at the Queen E the management staff are doing a fabulous job, and frankly we liked how quiet it was given they are only booking to 40% capacity. We were given an upgrade on arrival, as I think most people were, and they have included a hot buffet-style breakfast in the price while the strike is ongoing, which is a nice touch. There are no other food or beverage amenities open in the hotel right now, but with Place Ville Marie and the train station restaurants and amenities (including an SAQ) available without even going outside we did not feel the need for an on-site option. The pool is also not currently open, but the gym is and we had it to ourselves each day! Bravo, QE, to the management staff who are working very hard to keep the hotel going.

We checked in the second October 2024. The strike was still on. The room was very nice, but when after a long day of traveling, the hotel restaurants were closed! Across the bridge in the terminal we were able to find a pizza restaurant and got a bite. I returned...

We checked in the second October 2024. The strike was still on. The room was very nice, but when after a long day of traveling, the hotel restaurants were closed! Across the bridge in the terminal we were able to find a pizza restaurant and got a bite. I returned to room and drank some alcohol from the room refrigerator. No problem, except when received the bill! Come on, $25.00 + for 2 oz of booze. Give me a break! At least, there should have been a discounted room price and a definite lowering of room booze.

This Hotel was exceptionally good,the room on the 12th floor was amazing and big plus he bathroom was lovely,the view was amazing in the evening as well as the day, the bed was comfortable,l have nothing bad to say about this hotel,lovely hotel to stay.

Subject: Complaint Regarding Unpleasant Stay at Fairmont Queen Elizabeth, Montreal Dear Fairmont Customer Service, I am writing to express my deep dissatisfaction with the experience my fiancée and I had during our stay at the Fairmont Queen Elizabeth in Montreal from July 26th to July 28th. Unfortunately, the visit fell...

Subject: Complaint Regarding Unpleasant Stay at Fairmont Queen Elizabeth, Montreal Dear Fairmont Customer Service, I am writing to express my deep dissatisfaction with the experience my fiancée and I had during our stay at the Fairmont Queen Elizabeth in Montreal from July 26th to July 28th. Unfortunately, the visit fell far short of the standards we expected from a Fairmont property. Upon arrival, we were greeted by individuals whose roles were unclear, as they were dressed in casual sportswear and tank tops, making it difficult to determine if they were hotel staff. Furthermore, we were denied access to hotel amenities, including the restaurants and pool, which significantly impacted our stay. Adding to the frustration, we were unable to rest due to constant noise from protests and large crowds outside the hotel, making it extremely difficult to enter or leave the premises. This chaos ultimately prevented us from securing a taxi to the airport, further complicating our departure. We chose this hotel expecting a high-quality experience that aligns with Fairmont's reputation. However, we were left not only disappointed but also inconvenienced and distressed. Despite all these issues, the hotel management has yet to reach out or take any action to address our concerns and provide a meaningful solution for the situation. We sincerely hope that Fairmont will consider this matter and find an appropriate way to repair the inconvenience and discomfort we faced during our stay, ensuring that our next experience at a Fairmont property meets the brand’s standards. Kind regards, Felipe Zanotto Peres

Our tour of Iconic Fairmont Hotels of Eastern Canada concluded in Montreal but our experience was totally ruined by the strikers protesting on the main entrances to the hotel and the fact that absolutely everything in the hotel was closed. The noise from the protesters was horrendous and having push...

Our tour of Iconic Fairmont Hotels of Eastern Canada concluded in Montreal but our experience was totally ruined by the strikers protesting on the main entrances to the hotel and the fact that absolutely everything in the hotel was closed. The noise from the protesters was horrendous and having push through the mob to access the hotel was very unpleasant and intimidating. Only one entrance was available at the back of the hotel which was being taken over by the shuttle buses for the President’s cup golf which was also being hosted in the hotel. It made it extremely difficult when we arrived at the hotel with all our luggage and again when departing because there was nowhere for our transfer chauffeur to pull in to collect us. Why all the entrances to the hotel were also closed I’ve no idea and being told it was for security purposes didn’t make sense. The only positive was we were given an upgrade to a nice suite and allowed to keep it for a late check out so we did have somewhere to relax whilst awaiting our departure. We did appreciate this but generally this was a really awful experience and we should have been warned about this before our arrival so that we could have made alternative arrangements

A grand hotel. We stayed there twice and in different categories of room. The more expensive one was drop dead gorgeous and the standard one much smaller and less well furnished. Breakfast selection was excellent. Their Club Room though was disappointing. Alcoholic drinks are charged for and the food very...

A grand hotel. We stayed there twice and in different categories of room. The more expensive one was drop dead gorgeous and the standard one much smaller and less well furnished. Breakfast selection was excellent. Their Club Room though was disappointing. Alcoholic drinks are charged for and the food very limited and uninteresting. The hotel is very well located and minutes from the central train station.

Great location right above the train station so perfect for our early train journey. Hotel was clean and room nice enough with large comfy bed. The CAD$45 price of a breakfast seemed really high so we gave it a miss and ate in the station just below the hotel. The...

Great location right above the train station so perfect for our early train journey. Hotel was clean and room nice enough with large comfy bed. The CAD$45 price of a breakfast seemed really high so we gave it a miss and ate in the station just below the hotel. The hotel was quiet enough and I believe the airport bus stops just outside. We didn’t know that and paid CAD$50 for a taxi.

This was our second stay at this hotel. We had such an amazing time last year we decided to return this August. While there was a labour disruption the weekend of our visit, this did not greatly impact our stay. Our room, as usual, was clean, comfortable and quiet. We...

This was our second stay at this hotel. We had such an amazing time last year we decided to return this August. While there was a labour disruption the weekend of our visit, this did not greatly impact our stay. Our room, as usual, was clean, comfortable and quiet. We again stayed on the Gold floor - our room was on the 18th floor. The buffet breafast in the 21st floor lounge was incredible and the staff there very helpful and attentive. We will return next summer.

Definitely never again!!! The hotel is central as many in the areas. Close from the main shops and downtown however the hotel was in stuff strike which means we didn’t have no service at all. Our room never been clean in 5 days we stay. Breakfast $39 * tax dor...

Definitely never again!!! The hotel is central as many in the areas. Close from the main shops and downtown however the hotel was in stuff strike which means we didn’t have no service at all. Our room never been clean in 5 days we stay. Breakfast $39 * tax dor eggs and bread. Literally zero services for 300$ a night. Room are super small. If you are 1 person that’s fine but if you are couple feel yourself in a box. Gym are nice 24h. That’s the only positive about this hotel. Definitely I wouldn’t return and never recommend. Super noice and impossible to sleep or rest. Traveling around the world I never seen a hotel would charge for hold your bag after your check out. And yes they charge you 2$ for each bag. Unbelievable!!!!! Even after not ever a toilet paper running out we have to go to reception and ask for more and clean towels. And we still have to pay for everything.

After a long flight from Europe to Montreal, we paced the airport for 9 hours before the airline ultimately decided to cancel our connecting flight to Edmonton owing to crew shortage. We were rebooked on a flight departing late the following afternoon, so we decided to make the best of...

After a long flight from Europe to Montreal, we paced the airport for 9 hours before the airline ultimately decided to cancel our connecting flight to Edmonton owing to crew shortage. We were rebooked on a flight departing late the following afternoon, so we decided to make the best of it and stay at the Fairmont Queen Elizabeth! We made a reservation via the Accor Website at 11pm and upon arrival - and sensing our long day and travel challenges - Lux and Axel, from the Fairmont QE front desk team provided us with a room upgrade and breakfast package. True to form - at the Fairmont QE, we slept well, dined well and had an most enjoyable morning hiking Mont Royal; and early afternoon cycling the beautiful city of Montreal to find and bring home some of the cities amazing bagels! Thanks to the entire Fairmont QE team for the hospitality - we are already looking forward to our next (planned) stay! GJAllan