Fairmont Château Whistler

This is undoubtedly a fantastic hotel. Our third visit and is perfect for skiing Whistler/Blackcomb. We had a Gold room on the 8th floor and used the ski valet, bar, leisure club and even had a meet and greet with Archie the hotel dog. I do have some thoughts and...

This is undoubtedly a fantastic hotel. Our third visit and is perfect for skiing Whistler/Blackcomb. We had a Gold room on the 8th floor and used the ski valet, bar, leisure club and even had a meet and greet with Archie the hotel dog. I do have some thoughts and recommendations to make this a perfect holiday. We first came here over 10 years ago and since that time, nothing has really changed. It still looks nice and welcoming in the lobby/reception, but I would have expected to see some upgrades in that time. Also nothing has changed in the inside/outside pool area, and I am think this now looks tired and in need of an upgrade. The hotel provides great ski facilities, but still people wander around in ski boots. We had someone upstairs wandering about in ski boots and think this is completely unacceptable. The hotel must have loads of complaints about this, so not sure why they don't ask people not to walk about the hotel in ski boots and especially in bedrooms. Finally, we paid extra for the Gold floor. This was great for breakfast, afternoon and evening food/snacks. However, it was evident people from other floors (not floor 9) were also accessing the lounge - really at our expense. Like pretty much every other lounge i have been to, there needs to be restricted access to this area. Finally, I don't have children and the lounge felt often like a crèche. I am not against families with kids using the lounge, but it is hardly an upmarket relaxing place when kids are running around and screaming. I blame the parents, but wonder if the lounge could be split into 2 kid friendly/adult only halves. Special shout out to all the fantastic (international) serving team and Ian (Hartley I think) on Gold reception for being the perfect host.

Loved this hotel. Fab location and beautiful decor, modern and clean rooms. We were upgraded to club level and this was amazing. Would highly recommend. Only stayed one night and wish we had longer! Staff excellent, very helpful. We really enjoyed our stay.

Fairmomt Gild - Junior Suite - exquisite experience all around! The staff are all very professional, always friendly, engaging, and willing to help. The Gold experience is first class. From the exclusive lounge with first class food layouts for every part of the day - the very best breakfast! To...

Fairmomt Gild - Junior Suite - exquisite experience all around! The staff are all very professional, always friendly, engaging, and willing to help. The Gold experience is first class. From the exclusive lounge with first class food layouts for every part of the day - the very best breakfast! To the professional concierge team - the turn down service each night - the clean and well furnished room - the convenience of ski valet and access to Blackcomb Gondola… can’t say enough about the entire Fairmont team and superior experience. Highly recommended! Well done!

We just had a fantastic weekend at the Chateau Whistler resort. The staff went above and beyond to make our stay memorable. They upgraded us to the Gold floor. The rooms were spotless,beds and bathroom were luxurious. We enjoyed the pool and workout facilities. The location is second to none...

We just had a fantastic weekend at the Chateau Whistler resort. The staff went above and beyond to make our stay memorable. They upgraded us to the Gold floor. The rooms were spotless,beds and bathroom were luxurious. We enjoyed the pool and workout facilities. The location is second to none right on the ski hill!

From arrival to departure, everyone that works here what so warm and friendly and helpful. It meant we could just relax and enjoy this beautiful resort. Our food and beverage experiences in the Wildflower, Mallard Bar and Portebello were perfection. Our mountain view room was so comfortable and nicely decorated....

From arrival to departure, everyone that works here what so warm and friendly and helpful. It meant we could just relax and enjoy this beautiful resort. Our food and beverage experiences in the Wildflower, Mallard Bar and Portebello were perfection. Our mountain view room was so comfortable and nicely decorated. We both slept well. And you can’t beat the ski out and ski check. Thank you Lia at checkout giving us a little extra time to enjoy the room on departure day. I could not imagine a better place to stay at Whistler. We will return.

There are elements of this hotel which deserve five star and there are elements which deserve two stars. If they manage to rectify the poor elements then this hotel would normally get a five star rating from me. Here are the elements which are excellent. The rooms are clean and...

There are elements of this hotel which deserve five star and there are elements which deserve two stars. If they manage to rectify the poor elements then this hotel would normally get a five star rating from me. Here are the elements which are excellent. The rooms are clean and comfortable and the service you get from the housekeeping team is excellent. Nothing was too much trouble from them. Five stars. The restaurant was exceptional. We ate using a special offer of $49 dining. The service was excellent and the food was very good. We were made to feel really welcome and the whole dinner didn’t break the bank. Five stars. The outside amenities which includes three hot pools, one warm pool and one swimming pool along with sauna and open fire and fully equipped gym was a very welcome fantastic addition to the hotel. The pool staff were on the whole attentive except when the weather was poor. Particular note Was Liam who was a very friendly and professional attendant. Five stars. The spa was well equipped and very attentive. I had a 60 minute massage which was really lovely. It is however pricey for the offer. I have experienced just as good massages and other hotels that cost less. Four stars. Portobello down in the lower lobby served excellent breakfast and the service was very good. Whilst it’s a little bit expensive for the product, the quality of the product is very high. Four stars. Now for the not so good bits Our check-in was terrible. Having international staff is a brilliant thing but if there is a challenge with basic English that means there is confusion around checking in and an understanding of what is in the hotel then this is a problem. We were not offered assistance with our luggage, the hotel amenities were not explained to us, And overall we felt like we had checked in to a lesser quality hotel. Two stars. I went for rental from the rental space down on the lower lobby. I already had ski lessons booked and when I turned up for my first day, the instructor said I had been kitted out with the wrong type of equipment. And sure enough halfway through my first day, I couldn’t stand up for the pain in my Calves. I lost sensation in my left leg and had pins and needles. I went back and couldn’t walk that evening. The rental told me I had large calves and rental boots don’t cater for large calves, but they would try and borrow some shoes from somewhere else. On day two I turned up and the staff hadn’t been communicated with from day one staff and I had no shoes at all. It took them some time to try and find some shoes which were different and within an hour of my second day ski lesson I couldn’t walk or ski and had to take them off and abandoned my ski lesson. The staff apologised and said that they would find me a third pair and would put a message on the staff what’s app group to explain to day three staff what happened and to assist me. On day three I turned up and was met by a rather cold member of staff who said he was the manager of the unit And said he doesn’t belong to the staff WhatsApp group, and said he didn’t know if I had new boots or not. He said rental boots weren’t great for some people and pain should be expected. I found the experience impersonal, cold and not particularly kind. Overall, I found the situation poor considering this is supposed to be a five star service. And the worst customer service of all was the man who said he was the manager of the unit! 1 star. Pricing. We have stayed in lots of five star hotels with an equivalent offer and in some cases better. This hotel whilst nice feels overpriced. It’s saving Grace is the level of customer service you get from a good 80% of the staff. A small minority of staff don’t appear happy And on the whole I feel let the hotel down. If you are going to pay very high prices you expect a permanently good experience. I can’t honestly say we experience that. so overall, would we stay here again? Probably not. We would be interested in trying out one of the competitors like The Four Seasons.

Having always stayed over the Whistler side, my husband and i decided we would try a hotel over Blackcomb. We booked the Fairmont for a 2 week stay. The location of the hotel is great, and all staff were lovely and helpful, especially the ski valet and pool/bar attendant Elise...

Having always stayed over the Whistler side, my husband and i decided we would try a hotel over Blackcomb. We booked the Fairmont for a 2 week stay. The location of the hotel is great, and all staff were lovely and helpful, especially the ski valet and pool/bar attendant Elise from Australia. The location to the Blackcomb gondola was handy, especially on busy days. The room was spacious and the bed was very comfortable. There was plenty of storage for our stay. We only had two issues during our 2 week stay. The pool/spa area can get quite busy and we were a little annoyed that non-paying hotel guests could use this area. Considering we were paying $1200 AUD+ a night this was a little disappointing. But what was more disappointing was the young women who were frequenting the pool/spa area looking for men to buy them drinks. These women were openly discussing the fact they were not staying at the hotel, something about a membership. If you are not staying at the hotel, you should not be able to access this area. Besides this there were multiple conferences on each week, we were not advised of this when booking. Had we have known this we would have stayed at a quieter hotel. Ps for those looking at a longer stay you need to request that the bed sheets be changed, we didn't realise this and slept in the same sheets for 2 weeks, bit gross.