Battery Wharf Hotel

This was our first trip to Boston. Bhakti welcomed us with hospitality and grace. absolutely amazing hospitality. The best customer service. Helped with lodging and dinner. Places to see. We needed help with reservations and she helped right away. Wonderful host.

The only thing decent about this hotel was the location. The fire alarm went off two nights in a row for no reason, I’m assuming a fault on the hotels end. The first night it went off twice in a row. We went outside and there was no communication on...

The only thing decent about this hotel was the location. The fire alarm went off two nights in a row for no reason, I’m assuming a fault on the hotels end. The first night it went off twice in a row. We went outside and there was no communication on the hotels end for muster points or safety protocols. There was also no communication whatsoever for when it was clear to come back inside. They went off at the most inconvenient times in the evening. If there was a really emergency I doubt there would have been any clear and safe procedure which is alarming for a hotel at this level. On top of that, the AC did not work at all. The room was musty and stagnant with hot air just blowing in. To top it all off, The front desk staff scoffed and laughed when we voiced that we were upset over this whole situation. To voice a concern then to be scoffed at? Insane customer service behavior. For the amount of money we paid for our stay, this was an experience of a Motel 6. I wish we would have been treated with more decency than what we encountered when we checked out.

We had the unfortunate timing of being here when you had a technical glitch at 9pm with your fire alarms, not one night, but two nights in a row. We only knew it was a technical glitch after asking about it at the front desk upon check out. Some feedback...

We had the unfortunate timing of being here when you had a technical glitch at 9pm with your fire alarms, not one night, but two nights in a row. We only knew it was a technical glitch after asking about it at the front desk upon check out. Some feedback I’d like to offer: There was ZERO communication from your staff on either night. No one was around to guide us on what to do, where to go or that there was an “all clear”. It’s 9pm at night, people are standing out in the cold, trying to figure out what to do. Not one employee was outside with us. On the contrary your kitchen staff was still inside and your front desk was on the phone. The response from your staff when we asked about it “ well we are short staffed at night, and we had phones to answer. The second night, we knew it was a glitch.” Very unfortunate this was the response we got. Your staff might have known it was a technical glitch, but not the guest and families trying to make it out the building at 9pm, trying to decide what to do, is it safe to go back in? If you can send me an email thanking me for my stay, and then another asking to fill out a survey, you can also send an email acknowledging the inconvenience, apologizing, explaining what happened etc. Zero communication and acknowledgment from your staff will have me looking at other hotels for my next visit. We stayed here in August, and came back again as we loved it last time. It’s unfortunate that basic customer service in what was initially felt to us as an emergency fell by the way side and the opportunity to make it up, also fell extremely short.

Enjoyed our weekend getaway in Boston. The spacious rooms and easy access to nearby attractions such as the New England Aquarium and North End were the highlights. I was happy to be greeted by friendly staff, will definitely be back!!!!!!!