Alila Napa Valley

Good room, but overrated. I got a light won’t turned off, causing me to stay awake at night. Squeaking floor whenever upper level people started walking. A telephone not connected. And the room control is non responsive from the iPad and was pretty hard to use by the physical switch....

Good room, but overrated. I got a light won’t turned off, causing me to stay awake at night. Squeaking floor whenever upper level people started walking. A telephone not connected. And the room control is non responsive from the iPad and was pretty hard to use by the physical switch. Services are ok.

Rooms are among the best available anywhere. Service is impeccable. The restaurant is great. Spot offers great views and awesome spaces to relax. Simply a lovely get away. Hotel is near world class restaurants and the best wine in America.

My husband and I stayed in the King Bed River/Vineyard Suite. We loved every minute of our stay. The bed was comfortable, the shower felt like a heavy rain storm, we had a wrap around deck with a large table and fireplace. It was raining during our visit which gave...

My husband and I stayed in the King Bed River/Vineyard Suite. We loved every minute of our stay. The bed was comfortable, the shower felt like a heavy rain storm, we had a wrap around deck with a large table and fireplace. It was raining during our visit which gave us an excuse to stay in our room and cuddle. The breakfast every morning was flavorful and healthy. The staff was friendly and helpful. The pool was heated, they have a nice Spa and an outdoor bar. The views of the vineyard were so beautiful, especially in the morning. The push button lights were a little challenging but everything else was divine.

We had an amazing stay for a quick birthday trip. Once I booked Jessica, the concierge immediately reached out and was amazing at helping coordinate airport transportation, dinner reservations and even found us a vineyard horseback experience. The ground were impeccable and the staff was all not only courteous but...

We had an amazing stay for a quick birthday trip. Once I booked Jessica, the concierge immediately reached out and was amazing at helping coordinate airport transportation, dinner reservations and even found us a vineyard horseback experience. The ground were impeccable and the staff was all not only courteous but friendly. The room was modern and thoughtfully designed. The location was walking distance to St.Helena which was a welcome bit of exercise from all the eating and drinking. The resort team stayed in communication during our stay via text to make sure our needs were being met. We will definitely stay again.

Modern, spacious and comfy accomodations. The firepit on the deck was a highlight and kept us warm enough to enjoy a glass of wine outside while the temps were in the low 50s. Great spaces around the property to enjoy views and the afternoon sun after a day of winetasting....

Modern, spacious and comfy accomodations. The firepit on the deck was a highlight and kept us warm enough to enjoy a glass of wine outside while the temps were in the low 50s. Great spaces around the property to enjoy views and the afternoon sun after a day of winetasting. Location could not be better next to Beringer and walking distance from main street St Helena. The restaurant is a treat with inventive italian influenced cuisine. Don’t miss the amazing Margarita’s with lime salt foam at the outdoor bar.

I can't say enough about the Service (which I know some reviews weren't high on). One of many examples is that we arrived late due to airline delays. Restaurant closes in 5 min. Receptionist sent bags to the room while we went to the restaurant where we ordered from the...

I can't say enough about the Service (which I know some reviews weren't high on). One of many examples is that we arrived late due to airline delays. Restaurant closes in 5 min. Receptionist sent bags to the room while we went to the restaurant where we ordered from the menu and had the food delivered to the room in about 8 minutes. Everyone from Valet, to receptionist to servers at the restaurant etc... went above and beyond on several occasions during our 4 day trip. Also, the view from our room overlooking the vineyards (with outdoor fireplace) was very soothing and relaxing (especially with a glass of wine). Great therapy for the soul. Fantastic experience overall. Hotel not too busy (mid March). Amenities were great. Dinner at the restaurant was delicious (wonderful breakfast too). Bathroom/Toilet (heated seat) were a plus. Comfy bed and quiet room. Overall, we've stayed at many Ritz/FS/Rosewood etc... Cannot recommend the All enough (first time using this brand of hotel). Only regret is not using the Spa Would highly recommend

What a beautiful property this is. We stayed for 3 nights in a gorgeous vineyard view suite with a massive wrap around balcony. There was plenty of water and coffee and housekeeping brought daily treats. The wetroom and bath were both huge, with plenty of toiletries and we had 2...

What a beautiful property this is. We stayed for 3 nights in a gorgeous vineyard view suite with a massive wrap around balcony. There was plenty of water and coffee and housekeeping brought daily treats. The wetroom and bath were both huge, with plenty of toiletries and we had 2 loos, one of which was one of those fancy ones - you’ll see.. The pool area was really nice, with super comfy sun loungers, sofa areas with a fire pit and great pool service. The gym was decent, we mainly used the treadmills.. but there were Pelethon bikes and a rowing machine amongst the equipment. The dining side of things was the only let down.. we only ate breakfast there which was ok, but a limited choice unless there’s something we weren’t informed about and we could’ve ordered something different ..… the service in there however was great ! We didn’t like the look of the dinner menu so didn’t bother.. The valet parking was efficient - our car was swept away when we pulled up and you just give them a few minutes notice and the car is brought over for you when you request it. It’s a 10 minute walk into the charming town - St Helena. We had a relaxing time there at the start of our California road trip so the bar is set high for rest…

Great experience overall ! Service is top notch - from pool side drinks to shuttle service with George into the town. We will come back again !

We stayed in a Vineyard/Pool View room. It had a bucolic view and a huge corner balcony with a nice big table, fire pit and rocking chairs. So nice. (Room type makes a big difference here.) Service is great! The housekeeping was spotless and we loved the turndown service. Everything...

We stayed in a Vineyard/Pool View room. It had a bucolic view and a huge corner balcony with a nice big table, fire pit and rocking chairs. So nice. (Room type makes a big difference here.) Service is great! The housekeeping was spotless and we loved the turndown service. Everything smells delicious with Le Labo scented products everywhere. Sheets were luxurious. Robes are plush. Blackout shades were the bomb. Valet and bell services were easy and prompt and there was lots to do nearby. Even though the hotel was fully booked it never felt crowded and never had to wait for anything. There wasn't much of a "scene" at the hotel -- which suited us -- the weekend we were there. --Music is piped in all day to the pool. From our room we didn't hear it when the glass doors are closed but you will hear it from a pool view room and keep them open as we did. We were on the top floor and didn't have any noise issues from fellow guests. --There is a metal kettle in the room for tea. We're middle aged and drinks lots of tea. Nice touch. We didn't drink the Nespresso in the room (I never do) and they had complementary coffee at the Violetta bar every morning. --We took yoga classes on Saturday and Sunday morning and really enjoyed them. Vivian (Sunday) was great. --The Beringer winery is basically attached to the property. We don't drink wine (I know! Even in Napa!) but we walked around the common areas and it was pretty and lively. --The menus didn't appeal to us though we did eat breakfast there (Globalist perk). Service was great. --No hot tub and the steam room closes at 6PM. All in all we thoroughly enjoyed our stay, especially the balcony and the view and spotless room. The symmetry of the grape vines is strangely soothing. That along with the perfect weather lulled us into total relaxation.

I wish I could give the resort staff 5 stars and management 3 stars. First let me address the headline. My husband travels a LOT for work and is a Lifetime Globalist. As such we feel very fortunate when we're able to book a stay on points and as such,...

I wish I could give the resort staff 5 stars and management 3 stars. First let me address the headline. My husband travels a LOT for work and is a Lifetime Globalist. As such we feel very fortunate when we're able to book a stay on points and as such, we go to some effort to spend money on property. I have terrible skin allergies and was in contact with Allison, the spa manager, prior to our visit so that I could book a massage and be sure that the technician would use unscented oil. I cannot begin to express how understanding and helpful Allison was, what amazing care she, Joan, and my technician Gwen, (Dan for my hubby who said his massage was amazing) took in making us feel comfortable and cared for during our visit. I mentioned in passing how much we LOVED the Alila robes and Allison was kind enough to look up the cost (very reasonable) and order robes to have waiting for me and my husband upon our check-out of the spa. Well imagine my delight when I went to sign out for our services, mentioned that I didn't see the robes on our bill, and was informed by Joan that the two robes had been gifted to us!!! I mean what an incredibly thoughtful and really DELIGHTFUL SURPRISE. The cost of the robes was inconsequential. We would have gladly paid for them. It was the pure delight in such a kind gesture that made me feel SO SPECIAL. Now you can see the meaning of my headline. I sent an email to the concierge I had been dealing with regarding our room (the usual types of requests; foam instead of feather pillows, blanket, allergies strike again and a fan in the room for white noise, all of which Janice took care of for us), to say thank you for the robes and spa experience. I also mentioned the spa staff for the special treat of the robes, housekeeping for making sure we kept our foam pillows and the tireless work of keeping rooms clean, the wait staff that was so incredibly pleasant (Cadence at the pool, Nicholas, Gabriel, and Joshua at breakfast, Oscar our bartender extraordinaire at dinner, to name a few). You see after the gift of the robes, we were even more inclined to spend our time and money at the resort. Instead of availing ourselves of the many restaurants available in St. Helena and further, we decided to eat dinner at the bar our remaining two evenings. We purchased mightily from the wine list (which is quite excellent by the way, especially if you're an Italian wine aficionado), shared tastes of the wine with Oscar and another guest at the bar so they could see why we were raving about the selections, and in general tried to tip well and make the staff know how much we appreciate the challenges of working in service, especially when you get some Globalists who we know can act in a way that's very entitled. The hotel was kind enough to give us a late check-out and as we were literally walking to our car, my husband received our bill. Nothing was particularly wrong, we got our free breakfasts, saw our dining charges, and our spa charge, but then there was a "misc" item for $120. Apparently the robes were NOT a gift. I have difficulty explaining why, but it was just so deflating after another otherwise wonderful stay. It just felt petty and personal to charge us for what we were told was a gift...now rescinded. It left such a bad taste in our mouths and that my husband and I discussed it on our drive home and well into our evening. Lastly I'll address issues mentioned in other reviews: yes you can hear the people walking above you. I think that's the price you pay for clean floors instead of gross wall to wall carpeting. I only ever heard people during the day. Yes you can hear the "dinging" of rooms opening and it does sound like someone is coming into your room (probably an easy fix is management is reading). Rest assured if you have the DND light activated, no one is coming into your room. Personally I would have preferred the pool music to be at a slightly lower volume, but we did not hear it from our room. The breakfast, as mentioned before, is FABULOUS. The all day/dinner menu is well rounded if not particularly large. It's a small resort with a fine dining restaurant on property (which is beautifully appointed and delicious) and that's the trade off. Still all of the food we had was excellent and I've worked in restaurants most of my life, so that's saying something. Yes the pool is not large and chairs fill up, but that's true of every resort and I've been to a few. If a day by the pool is what you want, splurge for the cabana. The gym is large and well equipped with weights, towels, mats, and water. My only gripe was there were 3 treadmills and only one was working and the rowing machine was also out of order. It's difficult to get people to service these machines, so bear that in mind. There were still plenty of ways to get in a workout on the Peloton bike and an elliptical machine, plus TRX straps, lots of free weights, and various machines. Would I visit this resort again? Yes. Without hesitation. The staff really made the overall experience incredible. That's why I'm making a point about how petty and short-sighted it was for someone to decide to charge us for $120 robe at the last minute, when we so appreciated the thoughtful gesture of the gift, and then endeavored to spend several thousand dollars on property. I've let the property and our Globalist concierge know how we feel about it and hopefully next time, they do better by thinking through what kind of message that one small act had on our feelings about our stay.