ADLER Spa Resort THERMAE

The food is great, the service at the reception and the spa and in general at the hotel is excellent. But the hotel has 2 problems because of which I will never return... the rooms do not have air conditioning, and it is very hot and stuffy in the rooms,...

The food is great, the service at the reception and the spa and in general at the hotel is excellent. But the hotel has 2 problems because of which I will never return... the rooms do not have air conditioning, and it is very hot and stuffy in the rooms, in the public areas and especially in the gym... if you open the window, lots of insects come in because the hotel is part of the nature that surrounds it. If there were nets on the windows then you could breathe properly and you could ventilate the room.. but instead of enjoying the beautiful hotel, I found myself standing in the stuffy room killing insects in the room... very disappointing

This was our second visit to the Adler in Tuscany in two years. Our expectations were high but it actually surpassed them. There are so many superlatives. The staff, the food, the setting near the beautiful village of Bagno Vignoni and the buildings/facilities. The e-mountain biking tours were particularly enjoyable....

This was our second visit to the Adler in Tuscany in two years. Our expectations were high but it actually surpassed them. There are so many superlatives. The staff, the food, the setting near the beautiful village of Bagno Vignoni and the buildings/facilities. The e-mountain biking tours were particularly enjoyable. The only caveat, it’s expensive but worth every cent. Take the half board option as it’s great value for money and the restaurant is superb

Cons: Adler Spa Thermae falsely advertises on its website and third party booking platforms that the rooms have air conditioning. Instead, the rooms are heated and cooled using irradiation panels in the floor and ceiling which were limited to increasing or decreasing the temperature by 3 degrees celsius from a...

Cons: Adler Spa Thermae falsely advertises on its website and third party booking platforms that the rooms have air conditioning. Instead, the rooms are heated and cooled using irradiation panels in the floor and ceiling which were limited to increasing or decreasing the temperature by 3 degrees celsius from a 23 degree celsius starting point. It is an interesting concept, but the room did not cool quickly and I was too hot when going to bed. Luckily, the front desk provided a portable A/C unit, but it required us to keep our ground floor slider door open all night for the hose and vent to go outside. If I would have known that the rooms did not have air conditioning, I would have booked somewhere else as this is a mandatory requirement for me. The spa does not have very good customer service. They sent an e-mail to me prior to my stay to ask if I wanted a personal consultation before my visit to go over the spa menu. I responded asking for one, but they never e-mailed or called me back. They encourage you to book spa treatments in advance, but then they have a an inflexible cancellation policy. One one of our days we decided in the morning around 10am that we didn't need our 5pm massages anymore, but they wouldn't allow us to cancel them and ended up charging the full amount to our room despite us not receiving any massage services. We had a noise issue with the floor above us. They were stomping around their room late at night which made it hard to sleep. We called the front desk at midnight and they said they would call the room above us to ask them to be quieter. I would recommend the top floor for anyone concerned about noise. There was a random fire alarm at 3:30am on our last night due to a system malfunction. Pros: The front desk staff is amazing. They are very friendly and helpful and helped to resolve issues as they came up. They literally saved our stay by providing the portable A/C unit and helping us get a refund from the spa on massages they wouldn't let us cancel. The half board is very affordable at only 25 euros per night per person which gives you an all inclusive access to a very classy dinner each night. We didn't realize this was more of a formal attire dinner place, so make sure you have some nice dining clothes with you. We saw a lot of suit jackets/ blazer and nice dresses. If you get the half board package you will never be hungry as you will get breakfast, afternoon desserts and dinner every day. You could buy lunch at the restaurant on site, but we never needed to because we were so full. Suggestions to the hotel: Clarify on your website and third party booking platforms, that the property does not have air conditioning. I would suggest labeling the air conditioning as "other" and provide the description of what it actually is. The spa customer service could be improved. More flexible cancellation policies would make the stay much more enjoyable.

The Adler is a very good hotel by Italian standards. Of course that doesn’t mean much, given the dreadful state of the profession in the country. Service is not a given, and great experiences are rare. The Adler does well by domesticating a large contingent of workers and getting them...

The Adler is a very good hotel by Italian standards. Of course that doesn’t mean much, given the dreadful state of the profession in the country. Service is not a given, and great experiences are rare. The Adler does well by domesticating a large contingent of workers and getting them to deliver, most of the time. The refurbished rooms are very nice, but avoid the older, dated, ones. The restaurant is alright but serves mostly industrial fare. In good old fashioned Italian style, « half board » will be forced upon you. Its not clear how this bundled offer is still legal, but Italy has never enforced rules that protect consumers. So your stuck with mostly readymade canteen food served by old fashioned waiters in smart monkey uniforms. Room service is available, and very fast and diligent. The wine list is rather longer than good. Mostly average stuff, not very well picked out. You can still find a few gem in here and the prices are soft. Of course everyone comes for the spa, especially the upper Italian bourgeoisie with a Porsche Macan or Audi diesel in the garage. On the whole the experience is nice and the business is very well run. Cracks appear beneath the veneer of organisation very soon though. Most importantly, not all practitioners are very good. Some are trained chiropractors, others mere cosmeticians. The difference in their work is huge, but you won’t know who you get before your session. And the prices are the same. At 100€ or so a pop, its all a bit hit and miss if you are used to big city standards. The spa area and pool are nice, making the whole experience worthwhile. All together a nice stay, but remember you are not in the land of flawless execution and superb service, so this is a rather good choice

Located in Tuscany, the Adler spa is a great way to spend a day rejuvenating and relaxing. The thermal pools and facilities are first class and the massage therapy was one of the best. While we were just visiting for the day, they also have a full lodge for overnight...

Located in Tuscany, the Adler spa is a great way to spend a day rejuvenating and relaxing. The thermal pools and facilities are first class and the massage therapy was one of the best. While we were just visiting for the day, they also have a full lodge for overnight and extended stays. I highly recommend visiting if spas and therapeutic treatments are of interest to you. Pricing was what you expect from the type of facility and spa offerings but worth the $!

We booked this as a two night pit stop during our Tuscany honeymoon and it was everything we wanted. Highlights included: - a complimentary bottle of fizz, cake, rose petals in the room to celebrate our honeymoon, very unexpected but a great way to start our stay - we really...

We booked this as a two night pit stop during our Tuscany honeymoon and it was everything we wanted. Highlights included: - a complimentary bottle of fizz, cake, rose petals in the room to celebrate our honeymoon, very unexpected but a great way to start our stay - we really enjoyed a pre-dinner cocktail in the bar to piano being played - the food and service were brilliant, especially the desert options - spa facilities are some of the best we’ve encountered especially the saunas - we slept really well in comfortable rooms For Brits visiting, despite all the signs saying you should remove all swim wear before entering steam room and sauna not sure I saw anyone who did, everyone just wraps a towel around themselves. It’s worth visiting the surrounding areas. A great stay.

The moto of this hotel is ‘let your soul fly free’. It summarises the experience. Vibrant, beautiful, memorable and unique. Incredible food and wine. My cheekbones were thoroughly tested by smiling all the time.

Do not get a massage. At least what they consider to be a “relaxing massage”. Absolutely, the worst massage ever! My husband and I get a lot of massages but, this was by far the worst. The masseuses basically just over oiled us up and rubbed it into our skin...

Do not get a massage. At least what they consider to be a “relaxing massage”. Absolutely, the worst massage ever! My husband and I get a lot of massages but, this was by far the worst. The masseuses basically just over oiled us up and rubbed it into our skin for 50 minutes. No actual pressure or therapeutic benefit. They moved there hands over our skin so fast that we were trying to figure out if we were getting a massage or just a skin oiling? When the torture was finally over, we were advised that our masseuses would be waiting outside our room door for us. We opened the door to exit and were handed the bill to tip. We were still under the doorway! Totally caught us by surprise as we weren’t even completely out of the room. There was a shower in the room that we thought would be offered for use? Not the case. The rest of the staff were great. The atmosphere was great on the property. The hot spring pool was beautiful. I wish that we would have just stayed in the pool the whole time to enjoy the view.

Awesome hotel a super relaxing break,beautiful pools and saunas, excellent cleaning. All the staff very kind and helpful in particular the waiter Leonardo very distinguished and discreet attentive to the customer ... congratulations!

The hotel is nice but the service was not up to what you expect from a 5 star hotel We complained from the day we arrived about 2 issues hot water in the shower and odor in the bathroom Only on the last day after I spoke to the hotel...

The hotel is nice but the service was not up to what you expect from a 5 star hotel We complained from the day we arrived about 2 issues hot water in the shower and odor in the bathroom Only on the last day after I spoke to the hotel manager someone came and fixed it We took cold showers and suffered from the odor for three days At the check out no apology was given very disappointing