1 Hotel Hanalei Bay

Beautiful property, lovely staff and customer service We enjoyed a nice weekend celebrating my fiances birthday here and were amazed by the view and amenities. Welcome staff (Dayna) was especially hospitable, and upon check out (Mimi) made sure our stay was everything we hoped it would be. Valet and service...

Beautiful property, lovely staff and customer service We enjoyed a nice weekend celebrating my fiances birthday here and were amazed by the view and amenities. Welcome staff (Dayna) was especially hospitable, and upon check out (Mimi) made sure our stay was everything we hoped it would be. Valet and service staff were kind and attentive. We had an issue with our room which was handled and managed with care by Tony. Because of this positive experience, we are excited to visit again! We live on Oahu and island hop often, so we’re looking forward to enjoying the best views possible of hanalei bay at 1 hotel in the future. Mahalos!

Upon arrival, we were welcomed by Sudi who was lovely, beyond helpful and made us feel so special. We had an ocean view room, which was spectacular and the bed was very comfortable. The hotel is beautiful and we had excellent service. It’s been such a wonderful stay and we...

Upon arrival, we were welcomed by Sudi who was lovely, beyond helpful and made us feel so special. We had an ocean view room, which was spectacular and the bed was very comfortable. The hotel is beautiful and we had excellent service. It’s been such a wonderful stay and we can’t wait to come back.

The stay at this hotel was overall good. Staff was very nice. Clean hotel. Only complaint is that we paid for an ocean view room and the view of the ocean was completely obstructed. When we mentioned it at checkout all we got was a $100 credit, we paid $500...

The stay at this hotel was overall good. Staff was very nice. Clean hotel. Only complaint is that we paid for an ocean view room and the view of the ocean was completely obstructed. When we mentioned it at checkout all we got was a $100 credit, we paid $500 more for this “ocean view”. Even after emailing management, there was no more compensation.

This will be our ONLY destination when visiting Kauai!! I would describe this hotel as a “sanctuary.” The grounds are stunningly beautiful and pristine, reminiscent of a 5 star hotel in Bali. The hotel is well run and maintained, with amazingly professional, knowledgeable and friendly staff. We’ve already booked our...

This will be our ONLY destination when visiting Kauai!! I would describe this hotel as a “sanctuary.” The grounds are stunningly beautiful and pristine, reminiscent of a 5 star hotel in Bali. The hotel is well run and maintained, with amazingly professional, knowledgeable and friendly staff. We’ve already booked our return stay!!

One hotel is more amazing than our dreams, which was hard to do! Sudi checked us in and was the absolute best. He also has amazing photography skills and took a great picture upon arrival. We can’t recommend One Hotel and Sudi enough. It’s amazing.

We could not have had a better visit at this beautiful hotel. Our great trip was enhanced with the very helpful Guest Relations manager, Vincent Barnett. Has was there in every way to help make the guest as comfortable as possible. We are most eager to return to this wonderful...

We could not have had a better visit at this beautiful hotel. Our great trip was enhanced with the very helpful Guest Relations manager, Vincent Barnett. Has was there in every way to help make the guest as comfortable as possible. We are most eager to return to this wonderful hotel.

What a wonderful hotel 👍 This is a superb hotel in every way. Great atmosphere and ambience - staff were first class. Views are stunning - a magnificent backdrop. Food was first class and you will struggle to fins a better hotel anywhere. Hopefully we will return.

Mallar was extraordinary! The moment we arrived to we were warmly welcomed by the valets. Mallar gave us a great tour and overview of the facility. All of the employees offered sincere hospitality with a genuine appreciation for the customer experience. We have both worked in customer service and understand...

Mallar was extraordinary! The moment we arrived to we were warmly welcomed by the valets. Mallar gave us a great tour and overview of the facility. All of the employees offered sincere hospitality with a genuine appreciation for the customer experience. We have both worked in customer service and understand how challenging the industry can be. Still, the professionalism and enthusiasm demonstrated by the staff for 1 Hotel was the best we’ve encountered. We will see you all next year!!!

We did not have a very good experience at this hotel. I’ll detail the pros and cons below but overall I would not recommend staying here. Pros—beautiful views. The rooms themselves are nice and spacious Cons—For that price of the hotel it is exceedingly frustrating the way they try to...

We did not have a very good experience at this hotel. I’ll detail the pros and cons below but overall I would not recommend staying here. Pros—beautiful views. The rooms themselves are nice and spacious Cons—For that price of the hotel it is exceedingly frustrating the way they try to get more money out of you constantly. They charge $55 per day to park for guests which they don’t tell you up front. This price is waived for those not staying at the hotel who only come to eat which seems like an odd choice. There is also a daily resort fee. And breakfast is not included. The check in process is horrible. It feels more like you’re buying a used car. We sat down and the guy said to us “oh you’re in a mountain view room but we have an ocean view available, would you like that?” We said yes and only then did he say it would be an additional $125 a night when it sounded like he was offering it to us before. Then we get to the room and it doesn’t even have an ocean view, it’s basically directly next to the kids’ pool and that’s all you can see. Not exactly the privacy you want on your honeymoon. I went back to the front and complained and he said “sorry I don’t know what that room is like. It says ocean view in the system.” The staff does not seem well trained or knowledgeable at all. The prices at the restaurant are absurd, $80 for two pastas that were not filling and literally nothing else, not even drinks. The pillows in the room were horrible, very thin with no support. I called the front and asked for firmer pillows if they had some and was told they were coming. I made 3 phone calls over 45 minutes and never got the pillows and ended up just falling asleep without them. This service would be bad at any price but for the obscene amount they’re charging it is appalling. Don’t be like me and think, “oh it’s my honeymoon, I’ll splurge and it’ll be worth it.” Find somewhere else.

I had a deep tissue massage at the spa with Wanda and she was absolutely incredible! She released so many knots in my back that I had no idea I still had even after using a massage gun at home. She was so thorough to make sure that all the...

I had a deep tissue massage at the spa with Wanda and she was absolutely incredible! She released so many knots in my back that I had no idea I still had even after using a massage gun at home. She was so thorough to make sure that all the tension was released from all over my body - I feel like a brand new person! Highly recommend her as your technician. She is very experienced and above all super kind. Thank you!

Coral Photography (Jared) - Jared was amazing to work with for our surprise proposal in Kauai! His communication was excellent from the start, and he was incredibly accommodating and flexible when the weather didn’t cooperate. Most importantly, his photos were absolutely stunning—he captured the moment perfectly. Jared made the whole...

Coral Photography (Jared) - Jared was amazing to work with for our surprise proposal in Kauai! His communication was excellent from the start, and he was incredibly accommodating and flexible when the weather didn’t cooperate. Most importantly, his photos were absolutely stunning—he captured the moment perfectly. Jared made the whole experience easy and enjoyable, and I can’t recommend him enough to anyone looking for a talented photographer in Kauai!

Wonderful!!!!! We love our stay, the panoramic views , the weather, the food , the service, the rooms, we love everything, I highly recommend it. We absolutely recommend the buffet in the morning , the food was delicious, fresh and healthy 💖

We had the chance to be in an Ocean view suite... You can feel the Aloha right away. The view is breath taking and time stops as and you just want to stay there... Super friendly staff, comprehensive and paying attention to all little details, always willing to help. The...

We had the chance to be in an Ocean view suite... You can feel the Aloha right away. The view is breath taking and time stops as and you just want to stay there... Super friendly staff, comprehensive and paying attention to all little details, always willing to help. The adult only pool makes it perfect for people looking for calm moments. Thank you for these moments Rooms : Beautiful, spacy, the view, everything you could think of is here Activities : Many different activities that changes every day, also many activities to do all year round around the island Food & Beverages : Crazy good pizzas, sushis and the breakfast.... just *ono*

From the moment I arrived, I was greeted by the warm and professional staff. Each team member was incredibly attentive and accommodating, ensuring that every moment of my stay was memorable. The rooms are simply stunning, with elegant decor and high-quality modern amenities. However, what truly took my breath away...

From the moment I arrived, I was greeted by the warm and professional staff. Each team member was incredibly attentive and accommodating, ensuring that every moment of my stay was memorable. The rooms are simply stunning, with elegant decor and high-quality modern amenities. However, what truly took my breath away was the breathtaking view from my room. Waking up to such a view each morning was an experience in itself. The hotel's facilities are equally exceptional. The pool is a true place of tranquility, perfect for relaxing and soaking up the sun. The spa offers a range of relaxing and revitalizing treatments, ideal for unwinding after a busy day. The dining experience is also top-notch, with meals prepared using fresh, high-quality ingredients and impeccable service. The breakfast, in particular, is a veritable feast, offering a wide selection of quality dishes. The hotel's location is ideal, providing easy access to The north shore. In summary, this stay was an ultimate luxury experience. I highly recommend this hotel to anyone seeking exceptional accommodation. I will definitely be returning!

Hotel was fantastic We left another hotel and came to the 1 For the last three nights of our trip The Staff was top shelf anthony who checked us in at guest services was super helpful the whole stay… We will be back for sure thank you anthony and everyone...

Hotel was fantastic We left another hotel and came to the 1 For the last three nights of our trip The Staff was top shelf anthony who checked us in at guest services was super helpful the whole stay… We will be back for sure thank you anthony and everyone else the hotel is pure beauty

Had an amazing time at the 1 Hotel Hanalei Bay. We went there for our babymoon and loved every minute of it. The staff went out of their way to help us organize multiple activities during our vacation. Anthony and Mimi at the reception were very friendly and gave us...

Had an amazing time at the 1 Hotel Hanalei Bay. We went there for our babymoon and loved every minute of it. The staff went out of their way to help us organize multiple activities during our vacation. Anthony and Mimi at the reception were very friendly and gave us a nice tour of the hotel. They upgraded us to an ocean view lounge room at check in. Kathryn and the concierge staff were great and helped me plan special activities for my wife to celebrate the babymoon even before we arrived. They even helped me arrange a photoshoot with Jared from Coral Phototgraphy that involved cutting a gender reveal cake. The hotel staff baked a special cake for us, and had it ready for the 7am photoshoot. The photoshoot was very well done and the pictures came out beautifully. The staff at the hotel restaurants including Phillip and Eliza were very friendly and gave great food recommendations. The view from our room and Welina Terrace is unbeatable! This truly is a fantastic hotel with wonderful staff who went of their way to make our stay special and enjoyable. We will certainly be back.

This is our first full day here. 5 star everything so far. Sudi who checked us in was amazing. So friendly, smart, and accommodating. Also took a complimentary Soul Sweat class with Hannah this morning that was fabulous. A terrific instructor

Most beautiful place Ive ever experienced. Treated well by everyone. Great place to escape and relax. My wife and I had the best end to our Honeymoon here and it was expensive but worth every penny. An experience you will never forget or regret

Had an amazing time at this resort! Sudi at the front desk was tremendously helpful and gracious. He made me and my wife feel extremely welcomed and special for our anniversary. Our check in went perfect and the views and service was top notch. Great for celebrating a romantic getaway....

Had an amazing time at this resort! Sudi at the front desk was tremendously helpful and gracious. He made me and my wife feel extremely welcomed and special for our anniversary. Our check in went perfect and the views and service was top notch. Great for celebrating a romantic getaway. I also got injured during the trip and Sudi and Mimi were very caring giving me bandages and following up with me. Loved my stay here. Highly recommend!!!

We celebrated our 20-year anniversary at 1 Hotel Hanalei Bay, and it was an absolute dream! From the moment we arrived, we were blown away by the breathtaking location and views. Anthony, who helped us from the start, truly made us feel like family—checking in on us throughout our stay...

We celebrated our 20-year anniversary at 1 Hotel Hanalei Bay, and it was an absolute dream! From the moment we arrived, we were blown away by the breathtaking location and views. Anthony, who helped us from the start, truly made us feel like family—checking in on us throughout our stay and going out of his way to make our trip extra special. Every staff member we encountered was exceptional, from the concierge desk and servers to the valets and housekeeping. The service was top-notch! Our room was perfect, with stunning views that made our stay even more unforgettable. It was our first time here, but it definitely won’t be our last. We couldn’t recommend 1 Hotel Hanalei Bay enough!

I’ve been visiting the island of Kauai and Hanalei Bay for over 40 years. Normally, I rent a house near the bay but decided this time to spend 4 nights with my partner at 1Hotel. The resort is very well situated with beautiful views near the world class golf course...

I’ve been visiting the island of Kauai and Hanalei Bay for over 40 years. Normally, I rent a house near the bay but decided this time to spend 4 nights with my partner at 1Hotel. The resort is very well situated with beautiful views near the world class golf course and the hiking and ocean activities of the island. 1Hotel is the latest hotel to occupy this building and very recently opened after extensive remodeling. They’ve done a tremendous job of leveraging the bones of the old hotels while updating everything. We rented an ocean view suite on the 11th (the top) floor and were treated to beautiful sunsets and several rainbows across the bay in the morning. The gym facilties are tremendous and are our (minimal) experience with room service and their food service was great. Staff members were all very friendly and efficient - consistent with this class of hotel. My partner took great advantage of the infinity pool which is long enough for her morning lap swimming routine. A couple of things to be aware of - this is a very large property so you can expect the buzz that comes from a large population of guests in the public areas. There are ways to find quiet and intimacy but it feels like a large hotel. The beach attached to the hotel is small. The best beach in the area is across a river which is possible to cross when the current/tide is low (but I wouldn’t recommend it). Access to the Hanalei beach by car takes 15-20 minutes via a bit of a circuitous road with spectacular views. You’ll pass through Hanalei town that has more dining options and feels more like the funky part of the north shore. 1Hotel is part of the Princeville Resort which is beautiful but more of a planned multi development golf community. If this all fits your taste - it’s a must visit.

I recently stayed at 1 Hotel at Hanalei Bay on the island of Kauai. It was a delightful and memorable experience. While there I received a facial from Lauren and it was fabulous. She was welcoming and attentive to all my needs as was the entire staff at the Bamford...

I recently stayed at 1 Hotel at Hanalei Bay on the island of Kauai. It was a delightful and memorable experience. While there I received a facial from Lauren and it was fabulous. She was welcoming and attentive to all my needs as was the entire staff at the Bamford Wellness Spa. As I requested Lauren explained the process and products she used during the facial. I would highly recommend a facial from Lauren. I also had the pleasure of attending stretching, yoga and Pilates classes and found the instructors to be knowledgeable, kind and eager to lead the participants in a meaningful experience. Kevin was the instructor for 1 Reset which I would highly recommend you try. It was truly a restoring and realigning for my mind and body. Nilce was the Pilates instructor and did a lovely job of making everyone comfortable and motivated to have the best experience possible. Mahalo to all of the wonderful staff at 1 Hotel at Hanalei Bay. It was DELIGHTFUL!!

Anthony and all the staff made you feel so welcomed and treated us with kindness, Anthony was efficient and very helpful throughout our checkout The staff are just wonderful and amazing people I would love to come back and would definitely recommend this experience to my friends and family

Hotel, Restaurant, Pool area and the whole surroundings are amazing with lots of plants and decoration. The pool area is really nice with palm trees, as well as the beach. Disadvantage: terasses do not have a roof, and sunbeds were messy after rain. Service is far away from 5 Star!...

Hotel, Restaurant, Pool area and the whole surroundings are amazing with lots of plants and decoration. The pool area is really nice with palm trees, as well as the beach. Disadvantage: terasses do not have a roof, and sunbeds were messy after rain. Service is far away from 5 Star! Checkin: nobody showed us to our room Breakfast: one morning we were not able to get breakfast within 45 min.

INCREDIBLE STAY. Mallar at the welcome concierge was a literal delight. He welcomed us with a big smile, great energy and upgraded our room as a courtesy for our honeymoon ensuring it was as special as it could be. Our whole stay here was nothing short of spectacular. The views...

INCREDIBLE STAY. Mallar at the welcome concierge was a literal delight. He welcomed us with a big smile, great energy and upgraded our room as a courtesy for our honeymoon ensuring it was as special as it could be. Our whole stay here was nothing short of spectacular. The views are unmatched, the service is top tier, the food was incredible. We barely wanted to leave the hotel; it was truly an oasis. Our room had an ocean view with double windows that opened up so we could listen to the waves all day. We were welcomed with champagne and a handwritten note celebrating our honeymoon; every single experience here is so detail oriented in the best way. Every space you walk into is serene, clean and beautiful. The whole environment was truly paradise and the views of the mountains and beach were breathtaking. We will definitely be back! Worth every penny.

Overall our experience at the 1 Hotel Hanalei Bay was disappointing. We booked a few days away to celebrate my wife's birthday, leaving the kids with the grandparents, and chose The 1 because we'd never been to Kauai, liked the sound of the wellness / conscious approach they take and...

Overall our experience at the 1 Hotel Hanalei Bay was disappointing. We booked a few days away to celebrate my wife's birthday, leaving the kids with the grandparents, and chose The 1 because we'd never been to Kauai, liked the sound of the wellness / conscious approach they take and the reviews were great. However, if you're looking for something in line with a Four Seasons, Rosewood, St Regis, etc - all of which are in the same price bracket - The 1 does not meet those expectations unfortunately. Positives; -Room is really well appointed and stylish. We had a terrace (which we never used!) and a seating area making it a good amount of space. Also the drinking water tap in the bathroom is a great touch. -Spa is a delight. Expensive but really good quality and service. -Gym is one of the best hotel gyms I have been to. -View from certain rooms / Welina Terrace restaurant is beautiful. Negatives; -The hotel had been in touch ahead of time to confirm arrival time (I arrived a bit later than I had said, around 315pm) but despite this communication the room was still not ready until 4pm. -During the booking and lead up to the trip I had booked a table at Welina Terrace for my wife's birthday and, as you normally would, asked them to make a fuss of her. No one mentioned it at check in or at dinner. Not a huge deal but something you would expect from a hotel such as this. After a mid-stay survey they did send her a gift. -Welina Terrace is beautiful, looking over the water / opposite mountain range but at sunset it's like rush hour at Disneyland. We'd booked a table for dinner - I booked a long way out to make sure we had it for her birthday - and had to suffer through crowds of people pushing in front of our table to take sunset selfies, multiple groups even asking us to take them. -I didnt feel that the staff were particularly focused. When I was checking in the man at recpetion kept looking over at someone else, the staff in 1 Kitchen (breakfast) were perhaps spread too thin, etc. Obviously some went above and beyond but in general the level of service was not what I had expected. -There were numerous errors on our folio at checkout, one of which I am still resolving after returning home. Kauai is a beautiful island and the hotel certainly has upsides, but if you're looking for proper luxury and service, Im not sure this is the place.

Our trip was fantastic and we cannot wait to return! At check-in, we had the opportunity to work with Sudi, whose warm and personable nature instantly made us feel welcome and set the tone that was met throughout our stay. Throughout the resort, service was outstanding—from breakfast to the poolside/beach...

Our trip was fantastic and we cannot wait to return! At check-in, we had the opportunity to work with Sudi, whose warm and personable nature instantly made us feel welcome and set the tone that was met throughout our stay. Throughout the resort, service was outstanding—from breakfast to the poolside/beach service. Loved every minute of our trip.

This is by far the best resort on Kauai and my most favorite resort in Hawaii. It has the best beach and view among all the five-star properties we stayed at, and it has a very romantic ambiance. Needless to say, about the newly renovated room, building, and grounds. The...

This is by far the best resort on Kauai and my most favorite resort in Hawaii. It has the best beach and view among all the five-star properties we stayed at, and it has a very romantic ambiance. Needless to say, about the newly renovated room, building, and grounds. The food, service, and amenities were all great. We often feel that the Hawaiian resorts lack luxury compared to their Caribbean or Mexican counterparts, and this resort showed us that that's not always the case. This will be our goto resort in Kauai.