MGM Grand

No just no! This was my second time in Vegas so granted I guess not alot to compare to, but I've stayed in many hotels. This felt like a disaster from start to finish Overpriced huge for what you get Desk persons - not helpful Elevators, 2 of 8 working...

No just no! This was my second time in Vegas so granted I guess not alot to compare to, but I've stayed in many hotels. This felt like a disaster from start to finish Overpriced huge for what you get Desk persons - not helpful Elevators, 2 of 8 working making line ups and line ups. Casino..ok I know smoking is allowed, but none of the others we were in smelled awful like smoke like this one. Would definitely not recommend.

The MGM Grand is looking really dated. It is still not cheap to stay here. There is tape on the floor keeping the carpet together, only 4 elevators work, so there is a long line. They do have security that will take a portion of the line through to the...

The MGM Grand is looking really dated. It is still not cheap to stay here. There is tape on the floor keeping the carpet together, only 4 elevators work, so there is a long line. They do have security that will take a portion of the line through to the service elevators. The room carpet is pretty old. I used the app to ask more towels because I guess we left our room too late to be cleaned. I waited for about 1.5 hours and finally gave up and went to bed. We put the do not disturb sign on the door. At 1:50 am we got a phone call that the towel guy was outside our room. We were obviously not dressed and were sleeping so I asked him to leave them by the door so I could just grab them when he left but apparently that is a safety violation. They are also doing construction FYI so there is some pounding. We are here for 2 more nights so pretty bummed about the value. I would totally expect this at like Excalibur or a hotel like that. It’s a bummer be as we really used to love it here. Just a tip from someone who has loved staying here for 20 years.

The staff were friendly and the room was cozy. They gave us food credit for our anniversary and my wife and I couldn’t have been more grateful. Made our anniversary extra special. Tap sports bar is a nice place to have dinner and watch sports at the same time.

This was the first time we had stayed at the MGM Grand and honestly I thought it was a very good hotel with some quirks, but overall a positive experience. We spent a few extra dollars and reserved a Spa Suite with a strip view. This room was almost 700...

This was the first time we had stayed at the MGM Grand and honestly I thought it was a very good hotel with some quirks, but overall a positive experience. We spent a few extra dollars and reserved a Spa Suite with a strip view. This room was almost 700 Sq Ft. and featured a couch, coffee table, and big bathroom with a hot tub spa and standing shower with glass enclosure. The bathroom was very clean and perhaps had been updated recently as the tile was clean and had no obvious signs of heavy wear. The view especially at night was amazing, with the lights of Vegas glowing. We would absolutely be willing to stay in this room again (23-139). There is one small ice bucket, one too small TV, no refrigerator for personal things (minibar only) and no coffee maker. There are also lines at times to get into the elevator from the lobby, which is just a few feet from check-in. But the line moves fast as they have several elevators working. Before we stayed I had read a lot about the self parking distance, and honestly I didn't think it was an issue at all. We almost always found parking near the elevator bank and a short walk into the hotel. I will say that the parking garage was confusing at times as they have several isles roped off and while the sign above points to exit, in reality that path may be closed and force you to continue to drive around. Entertainment wise, we saw David Copperfield on-sight, and I honestly didn't think too highly of. I'll leave a separate review of him. Restaurants are hit and miss. I would definitely miss again the Netflix Bites restaurant. But the 17 layer chocolate cake at Luchini is definitely a HIT. Pools were closed when we were there in February but I hear they are nice. Good location on the strip and short walk over to New York New York and even to T-Mobile Arena which is where we went to a show one night. Overall, it's a decent value for the money and I give it a 7-8.

The experience started great as they were able to check us in early. I will admit I didn’t expect much with a complimentary stay (expect the resort fee), but this was awful. We got a room facing the green lights (obviously annoying, but could live with it given the circumstances)....

The experience started great as they were able to check us in early. I will admit I didn’t expect much with a complimentary stay (expect the resort fee), but this was awful. We got a room facing the green lights (obviously annoying, but could live with it given the circumstances). When I booked there was no indication the hotel would be under construction, but it massively was. A letter warned us that our water may be shut off (thankfully it wasn’t). They also provided ear plugs, but that couldn’t help the constant drilling and banging all day which made mid-day relaxation impossible. Half the elevators in our tower were also out due to the construction making the line for an elevator reminiscent of waiting for an amusement park ride (long and irritating but without eventually being rewarded for the wait). Our tub continually dripped. The shower rod looked as if it was going to fall at any moment and there was no stopper in the sink that smelled like raw sewage every time we ran it. There was mold starting to grow on the ceiling of the bathroom since there were no fans. The room was lacking outlets by the bed which is super inconvenient (something most hotels these days have improved upon). While this was all bad, the icing on the cake was the chair that looked like it had feces on it from someone sitting on it after not wiping. Given that I don’t have status and this was a free stay I will admit I didn’t bother talking to the staff or management (the service desk lines are also insane and not worth the wait anyway). I’m grateful we were only there two nights and would never recommend this hotel to friends or family even with some of the convenient features.

Last night our room flooded from a burst pipe. We called engineering and they came and told us we would have to transfer to another room. It was really early this morning when we found it so we were just in bed. The engineer told us the front desk would...

Last night our room flooded from a burst pipe. We called engineering and they came and told us we would have to transfer to another room. It was really early this morning when we found it so we were just in bed. The engineer told us the front desk would call. They did not. When housekeeping came up with a wet vac to start getting the water up, he told us to call the front desk. I did and they said they had no record of us having a problem. I told them they could talk to the housekeeping guy that was there. So they finally got us a new room and we packet up everything and moved at 6 am. They were not nice about having to move us and said all of our keys and everything would work. They didn’t. They offered nothing for what we have to do, so I complained. First they offered to take that ridiculous 50 resort fee of our bill and I said that was not enough so eventually we got our one night comped. My point is, you are going to have to fight for everything when things go wrong like this. They really will not offer you anything. Good luck to all of you!

It's a really nice hotel that has basically everything you want. The food service is great, rooms are great, views are great, parking is pretty easy, and has a monorail station. My two hiccups were the elevators are rattling and janky. And I don't feel like you have personalized service....

It's a really nice hotel that has basically everything you want. The food service is great, rooms are great, views are great, parking is pretty easy, and has a monorail station. My two hiccups were the elevators are rattling and janky. And I don't feel like you have personalized service. Most things are completed through apps, not interfacing with humans.

First of all the staff was excellent. Just not enuf of them. Check in was slow. They try to get you to use self check in, which I hate. The rooms need a remodel which is what is happening. A lot of carpet needs replaced through out the hotel. The...

First of all the staff was excellent. Just not enuf of them. Check in was slow. They try to get you to use self check in, which I hate. The rooms need a remodel which is what is happening. A lot of carpet needs replaced through out the hotel. The elevaters were slow due to construction. The resort fee should cover bottled water in room, and should be eliminated during construction.

Abysmal customer service from start to finish. Check-in alone took an infuriating 45 minutes. I waited over six hours for basic amenities like towels to be delivered to my room. The pool is grossly overcrowded, making it practically unusable. Bottled water in the room is an extortionate $22. Every minor...

Abysmal customer service from start to finish. Check-in alone took an infuriating 45 minutes. I waited over six hours for basic amenities like towels to be delivered to my room. The pool is grossly overcrowded, making it practically unusable. Bottled water in the room is an extortionate $22. Every minor convenience is met with an outrageous surcharge — they shamelessly nickel-and-dime guests at every opportunity. An utterly disappointing and exploitative experience.