Fairmont Banff Springs

Entirely frustrating and disheartening experience. My husband and I booked a celebratory weekend with the gold experience at the Banff Springs. Understand it was a last minute trip and booked around 4pm as we got very good news that day and wanted to celebrate. Unfortunately the hotel was unable to...

Entirely frustrating and disheartening experience. My husband and I booked a celebratory weekend with the gold experience at the Banff Springs. Understand it was a last minute trip and booked around 4pm as we got very good news that day and wanted to celebrate. Unfortunately the hotel was unable to adapt to a same day booking. They had no rooms available, nor available in the upgraded category through Amex fine hotels and resorts. For the incredibly high price, why allow it to be booked? We couldn’t get a room for 2 hours from arrival around 6, keeping in mind booking through Amex aims a noon check in. Not only that, the staff were incredibly flippant and honestly quite rude for a “gold” experience. They offered for us to sit in the lounge, but sorry, not pet friendly. We waited in the car. Our belongings however were left on a bell cart in an open hallway where multiple people walked by and had access to. I hoped for a wow-worthy experience at one of the most iconic hotels in Canada, but so far we’ve had a significantly better experience at the Moxy in town.

Highly recommend! We enjoyed big tea and the infamous “rumble gin” drink at the Rumble Bar-even purchased a bottle to take home! The massage at the spa by MJ was the highlight of my trip - followed by a relaxing afternoon at the spa amenities! Showered and dressed for the...

Highly recommend! We enjoyed big tea and the infamous “rumble gin” drink at the Rumble Bar-even purchased a bottle to take home! The massage at the spa by MJ was the highlight of my trip - followed by a relaxing afternoon at the spa amenities! Showered and dressed for the evening in the spa before riding the gondola for romantic dinner at Skyline Bistro.

This hotel looks like a castle from a Harry Potter movie. Steeped in history, it’s in the centre of a national park with fantastic views down the valley and mountains surrounding. The gold lounge was great with really good food offerings at breakfast and early evening canapés. The rooms are...

This hotel looks like a castle from a Harry Potter movie. Steeped in history, it’s in the centre of a national park with fantastic views down the valley and mountains surrounding. The gold lounge was great with really good food offerings at breakfast and early evening canapés. The rooms are small, like European big city small but the view is great and you are paying to be in the location not the quality or space of the room.

Have been here many times and really disappointed this time, seems to have slipped a level. Food portions were really small and the salad was 5 leaves and was told would have to roll these and fit the minute salad into, not impressed. Real shame for such a landmark and brand.

Exceptional guest experience, from check in to check out every member of the hotel team made sure we had a great time. From a welcome tour of the hotel at check in to knowledgeable concierge helping replan when weather hits to bar staff full of local knowledge and tips we...

Exceptional guest experience, from check in to check out every member of the hotel team made sure we had a great time. From a welcome tour of the hotel at check in to knowledgeable concierge helping replan when weather hits to bar staff full of local knowledge and tips we were made to feel welcome. A great hotel is not about some social media popping gimmick, it’s about getting the basics spot on, and the Fairmont here delivers in spades.

I booked my wife, & mother in law a stay for my wife's birthday in January 2025 whilst I was in Australia. To say that the team at Fairmont Banff Springs went above and beyond is an understatement. Every single thing was perfect. All of it. Flowers, champagne, even a...

I booked my wife, & mother in law a stay for my wife's birthday in January 2025 whilst I was in Australia. To say that the team at Fairmont Banff Springs went above and beyond is an understatement. Every single thing was perfect. All of it. Flowers, champagne, even a birthday cake was arranged by staff. My wife loved the room, the view and the amenities. The attention to detail, genuine care and incredible service really topped off their stay. This place by far exceeded all expectations. I cannot recommend this establishment enough. Sincere special thanks to Elle for her incredible help. We can't wait to stay as a family in the summer. A 10/10 experience!

A fantastic time at the Banff springs. An amazing hotel for both adults only and families. We had delicious drinks in the cozy Rundle Room, and a great dinner in the lively downstairs of Waldhaus. The spa and outdoor pool were both wonderful as well. We will make this an...

A fantastic time at the Banff springs. An amazing hotel for both adults only and families. We had delicious drinks in the cozy Rundle Room, and a great dinner in the lively downstairs of Waldhaus. The spa and outdoor pool were both wonderful as well. We will make this an annual trip!

Struggle to put into words how highly I would recommend this hotel! Booked for my wedding anniversary and may make it a yearly event. Fabulous staff who cater to your every need and food that is to die for. Did not get a chance to try out there spa, looks...

Struggle to put into words how highly I would recommend this hotel! Booked for my wedding anniversary and may make it a yearly event. Fabulous staff who cater to your every need and food that is to die for. Did not get a chance to try out there spa, looks great so maybe next time!

Our room was nice enough, although the bathroom was very small. We enjoyed the hotel but found the service in the Rundle Bar lacking. The bar tenders couldn't/wouldn't take drink orders, the wait staff often ignored members of our group so some missed out on getting drinks, meals were mixed...

Our room was nice enough, although the bathroom was very small. We enjoyed the hotel but found the service in the Rundle Bar lacking. The bar tenders couldn't/wouldn't take drink orders, the wait staff often ignored members of our group so some missed out on getting drinks, meals were mixed up etc. Given the size of the hotel having half of one bar open when the hotel was nearly full was subpar.

This is still one of my favorite properties on earth. Winter or summer you never get better views, service or facilities. This property has been setting standards for 150 years, and continues to perform. You can explore the property for days and still find new nooks and crannies. Whatever the...

This is still one of my favorite properties on earth. Winter or summer you never get better views, service or facilities. This property has been setting standards for 150 years, and continues to perform. You can explore the property for days and still find new nooks and crannies. Whatever the rate (it's high), it is worth every penny. Don't trouble yourself with activities outside the hotel property until you have fully taken advantage of the dining and activities in the hotel.

We have nothing but positive things to say about our experience. All the staff here were incredibly accommodating and professional, from the concierge, valet, check-in, servers, to tour guides. The buildings are beautiful and impressive. We booked a Vermillion room, which was in the original building with a beautiful mountain...

We have nothing but positive things to say about our experience. All the staff here were incredibly accommodating and professional, from the concierge, valet, check-in, servers, to tour guides. The buildings are beautiful and impressive. We booked a Vermillion room, which was in the original building with a beautiful mountain view. Our room had a lot of character, with beveled ceilings and gabled window seating area. The furniture was incredibly lovely modern and thoughtful with plenty of USB ports included for convenience. Our bathroom was on the small size, so we just had to stay organized to make it work. We had a very large walk-in closet that I took advantage of to keep all my winter layers in order. The food here is incredible. For breakfast we did both the buffet and a la cart, all delicious. We like the ambience of pubs so ate in the Waldhaus pub, where they made delicious schnitzel, and at the Ramsay Bar, which serves the same menu as the Castello Italiana. It was all beautifully decorated for Christmas and felt very magical. We went for a dip in the outdoor pool after our wilderness walk with the hotel guide, what a wonderful way to spend an afternoon. We also did the quick history tour and learned about the hotel's beginnings which was very interesting. I hope to come back one day to stay in a different season, and to try out some of the other restaurants and take in the high tea service.

My wife and I had a tremendous stay at Fairmont Banff Springs. I skied Lake Louise and Sunshine Village, my wife enjoyed the spa and we both took several snowy walks around the hotel grounds, the beautiful walking paths around town and to the village itself. This is one of...

My wife and I had a tremendous stay at Fairmont Banff Springs. I skied Lake Louise and Sunshine Village, my wife enjoyed the spa and we both took several snowy walks around the hotel grounds, the beautiful walking paths around town and to the village itself. This is one of the greatest ski destinations in the world, and a first class town. The Fairmont is a serious hotel for those ready to enjoy the incredible Banff area and the staff are clearly dedicated to giving you a first class experience. They express pride in the hotel, its history and all they have to offer. Tips: Gold level is a worthwhile upgrade; take advantage of shuttles; all hotel restaurants are excellent and Waldhaus is a unique experience; take advantage of local walking trails.

Absolutely wonderful ambiance and service. Delicious dining and superb service. We had no complaints about this luxury hotel. The historical architecture and artwork were outstanding. The outdoor patio was perfect for a drink by the fire pits.

Came for a weekend getaway for skiing. Unfortunately stepped on broken glass present in our room and cut my foot. Had to wait a while for staff to take a look. The reaction of staff was not very attentive or willing to accommodate. Wasn’t able to go skiing the next...

Came for a weekend getaway for skiing. Unfortunately stepped on broken glass present in our room and cut my foot. Had to wait a while for staff to take a look. The reaction of staff was not very attentive or willing to accommodate. Wasn’t able to go skiing the next day.

Called into the Rundle bar for a few drinks. Just an incredible, friendly service from the guy (Henry) that served us. This hotel needs more staff with his integrity, friendliness and professional approach. An easy five star review, earned by himself ⭐️⭐️⭐️⭐️⭐️