The Tokyo Station Hotel

This is a great hotel, especially if you’re arriving at or departing from Tokyo Station (including using NEX from Narita Airport). It’s not just convenient: our room was wonderful and the hotel staff were helpful, attentive, and just generally awesome. We enjoyed the buffet breakfast in the beautiful top room...

This is a great hotel, especially if you’re arriving at or departing from Tokyo Station (including using NEX from Narita Airport). It’s not just convenient: our room was wonderful and the hotel staff were helpful, attentive, and just generally awesome. We enjoyed the buffet breakfast in the beautiful top room of the hotel. The hotel provided a complimentary meet-and-greet for our train, which was helpful because we arrived four floors underground and it was a bit of a maze exiting the station. There’s a direct passage to the hotel from the station so you don’t even need to go outside the building to check in. I cannot recommend this hotel highly enough.

Absolutely wonderful choice and exceeded expectations in every way. Marie and her team of concierges are the best in Tokyo and went above and beyond to make our anniversary memorable. We are checking out tomorrow and already booked our next stay at the Tokyo Station Hotel. If you are considering...

Absolutely wonderful choice and exceeded expectations in every way. Marie and her team of concierges are the best in Tokyo and went above and beyond to make our anniversary memorable. We are checking out tomorrow and already booked our next stay at the Tokyo Station Hotel. If you are considering other hotels, look no further, wonderful location and close to everything it’s just the best.

Hotel provided excellent service and the Canton Swift restaurant was terrific. The hotel is centrally located and easy walking to the Ginza and Dimaru. Staff were extremely helpful and even escorted us to our train to Osaka. Rooms were spacious and spotlessly clean.

Amazingly accommodating staff. All of the service was top of the line. It's easy to see why it has won awards for best small boutique hotel. The rooms are impeccable and they come with lots of thoughtful extras. Comfortable bed, great rain shower and bathroom amenities/equipment. Highly recommend!

We were fortunate to stay here twice - book-ending a 10 day vacation in Japan. The hotel has an extraordinarily privileged location, situated above Tokyo Station - despite which we never heard a sound in our maisonette. The staff are beautifully dressed and presented, and display a level of service...

We were fortunate to stay here twice - book-ending a 10 day vacation in Japan. The hotel has an extraordinarily privileged location, situated above Tokyo Station - despite which we never heard a sound in our maisonette. The staff are beautifully dressed and presented, and display a level of service far superior to many we have experienced in so-called “higher class” hotels. This level of care, plus the attention to detail in the beautifully presented maisonettes and in the serving areas such as The Atrium, marks the Tokyo Station as exhibiting a level of superlative care and service unique for its class. It is worth every yen you spend.

Everything about this hotel is 5 star. Every staff member is warm, professional and helpful. The food is delicious, with great choices. The location is central to almost anywhere you want to go. We tried 3 in-house restaurants and all were amazing. Quality finishes throughout the hotel. Staff appear to...

Everything about this hotel is 5 star. Every staff member is warm, professional and helpful. The food is delicious, with great choices. The location is central to almost anywhere you want to go. We tried 3 in-house restaurants and all were amazing. Quality finishes throughout the hotel. Staff appear to take pride in their hotel and they can't do enough for you.

This excellent hotel which has been established in the historic buildings of the old railway station. It still sits on top of the very active station. Facilities are first rate although you need a clever map to get around the hotel with its sometimes confusing elevator system. I had to...

This excellent hotel which has been established in the historic buildings of the old railway station. It still sits on top of the very active station. Facilities are first rate although you need a clever map to get around the hotel with its sometimes confusing elevator system. I had to keep remembering its only four stories high and very sprawling. Great bars as well and our congratulations to the Concierge' Jenna who helped us considerably in getting around. Hotel is well placed to get to attractions including ones by rail.

Great stay with no issues whatsoever! Very clean and comfortable for my wife and myself. Staff was very courteous Room was spacious Great location near plenty of food, easy to access and locate. Would stay again and definitely plan on it!!!!

This is THE hotel to stay in Tokyo. You need to book 3-6 months in advance. You may get twin beds - but the beds are more like North American doubles - too small for two, but big for one. This is an old school, elegant hotel. Multiple great restaurants...

This is THE hotel to stay in Tokyo. You need to book 3-6 months in advance. You may get twin beds - but the beds are more like North American doubles - too small for two, but big for one. This is an old school, elegant hotel. Multiple great restaurants on site, you literally don’t need to leave the hotel. However, the concierge team will make it soooo easy to explore the city. I put them to the test with a number of last minute and quirky requests. (“ I would like a private “Giesha apprentice” performance and dinner for four please or Can you get us into a fully booked super popular restaurant tonight please?”) These folks made it all happen. Perhaps I was just lucky, but they laid out the costs and availability of those requests and more. I like to judge a hotel by the quality of its staff rather than just the nice architecture or location. In the Tokyo Station Hotel’ case the location is unbeatable. In the future, we will only stay here. The architecture is amazing and I have a dozen or more photos of the hotel. BUT - it is the concierge team that is the real reason we will keep coming back!

My husband and I stayed here for the first couple days of our honeymoon. We loved this hotel. The premises are timelessly elegant, and the staff were kind and accommodating. We highly recommend the traditional Japanese breakfast at the breakfast buffet.

This was our second stay at this wonderful hotel. My wife and I stayed at the Tokyo Station Hotel for 6 nights and thorougly enjoyed our stay there. The room was light and airy; the bed comfortable. The staff was professional and helpful. The hotel is excellently located with easy...

This was our second stay at this wonderful hotel. My wife and I stayed at the Tokyo Station Hotel for 6 nights and thorougly enjoyed our stay there. The room was light and airy; the bed comfortable. The staff was professional and helpful. The hotel is excellently located with easy access to the Shinkansen (bullet train), local trains, and subway system. The breakfast buffet was varied and something for everyone. We also enjoyed the Cantonese restaurant En and the restaurant serving Yakitori. Both were excellent. The lounge on the first floor was a nice place to enjoy tea and a light lunch, About a month prior to our stay I asked the concierge to get us reservations at a Michelin 3 star restaurant in Tokyo, which is notoriously hard to get. They got me the reservation! We would definitely stay there again.

Amazing customer service. Very comfortable high end hotel located literally at the Tokyo main train station. We had a “dome room” overlooking the south part of the train station. It was very quiet. The room was small ….as to be expected in Tokyo….but well appointed and comfortable. Breakfast is a...

Amazing customer service. Very comfortable high end hotel located literally at the Tokyo main train station. We had a “dome room” overlooking the south part of the train station. It was very quiet. The room was small ….as to be expected in Tokyo….but well appointed and comfortable. Breakfast is a large assortment of mainly Japanese breakfast items (most of which don’t appeal to a Western palate) but there were sufficient choices for us ….made to order eggs, fruit, yogurt, pastries. We had a drink and dinner our first night at the Camllia Bar and Cafe in the hotel. The hotel has 10 restaurants but best to make reservations in advance. All in all we enjoyed our stay and it’s a good choice for a high end hotel for Western visitors to Tokyo.

The most luxurious hotel I’ve ever stayed in. Had a very pleasant stay and was saddened to leave. The convenience of the location cannot be overstated- you can reach any part of the city from the hotel as it’s attached to Tokyo station. The bathrooms are amazing, lovied the wetroom...

The most luxurious hotel I’ve ever stayed in. Had a very pleasant stay and was saddened to leave. The convenience of the location cannot be overstated- you can reach any part of the city from the hotel as it’s attached to Tokyo station. The bathrooms are amazing, lovied the wetroom with the shower and bathtub and the fancy automated bidet toilets

The hospitality of the Japanese is something I will never forget. This is a fantastic luxury hotel in the heart of Tokyo. Total professionalism. First time i have ever seen female bell hops in traditional uniforms. They guided us personally to our room and explained all the features of our...

The hospitality of the Japanese is something I will never forget. This is a fantastic luxury hotel in the heart of Tokyo. Total professionalism. First time i have ever seen female bell hops in traditional uniforms. They guided us personally to our room and explained all the features of our two story suite. Want to really shout out the three ladies that assisted us during our stay, they were very personable. The GM, front desk, and bell hops were exceptional as was the comfort and quality of our room. Great shower, super comfortable beds. Quiet. Super clean. We loved staying here!! Arigato Gozaimasu!!!

My wife and I travelled to Tokyo for the first time and stayed at Tokyo Station Hotel, it blew us away! The staff were incredibly helpful, kind, and respectful, the rooms were beautiful, and the location was absolutely perfect if you’re looking to be central, and accessible to the trains....

My wife and I travelled to Tokyo for the first time and stayed at Tokyo Station Hotel, it blew us away! The staff were incredibly helpful, kind, and respectful, the rooms were beautiful, and the location was absolutely perfect if you’re looking to be central, and accessible to the trains. Would highly recommend!

From the moment we stepped off of the shinkansen platform to the rainy morning we headed to Narita airport, we enjoyed every minute at this small opulent hotel. After notifying the concierge of our arrival train car and seat #, we were met at the station and escorted through the...

From the moment we stepped off of the shinkansen platform to the rainy morning we headed to Narita airport, we enjoyed every minute at this small opulent hotel. After notifying the concierge of our arrival train car and seat #, we were met at the station and escorted through the maze of Tokyo Station to the calm sophisticated luxury of this hotel. Getting a great deal on expedia about 6 months previous and paying at the all time lowest exchange rate boosted our mood during our stay of course. the entire hotel exudes a peaceful and sumptuous atmosphere which makes you not want to leave. Location: extremely convenient for trains and metro excursions to explore the city and for walking to the Ginza district. it sits on top of the huge mall of tokyo station where one can find almost anything under the sun as well. it does take some walking to get into a busy street level commercial area so this needs to be considered when deciding to stay. but there are big malls (like the kitte building) surrounding the station which include whole floors of restaurants. the marunouchi metro stop is steps away from the front door. food: we had the puffer fish and chips in the lounge restaurant which was quite pleasant. we did not have the breakfast option which is served in the beautiful atrium on the fourth floor. i walked through it one morning and wasn't sure we would get our money's worth so we never tried it. we tried the bar oak as well which made us feel like we were in a high end japanese whiskey commercial- dark, romantically lit, quiet sophistication. it's tucked away on the third floor near one of the domes so it retains an exclusive vibe. room: we got a king, corner, tower room, 3074, facing outside westward which i liked. the alternative is to face the inside of the restored dome which apparently is considered desirable. i preferred to be able to see the sky and watch the hustle bustle of the plaza in front of of the hotel. the entire room was gorgeous in every way- the bed, lighting, design details, bathroom, pajamas, coffee fixings, soaking tub, soft towels, fancy toiletries- all top notch and memorable. loved the old photos scattered in the hallways and alcoves which i thoroughly explored one morning having jet lag and nothing else to do. staff: the concierges and staff were all extremely accommodating and kind. we got help making/changing restaurant reservations and help navigating the city on numerous occasions before and during our stay. they are professional and not inappropriately friendly or chatty which i appreciated. overall- this is a must stay sort of place especially if you can get a good deal. you can easily get a less expensive hotel in tokyo but it certainly won't be as historical and memorable as The Tokyo Station Hotel so go ahead and splurge.