Zoetry Montego Bay

We had a lovely quiet week at Zoetry MB , the weather was perfect and the warm air a perfect break from our Canadian winter. We had done research before booking so understood this was a small boutique resort with limited restaurants and bars. Also that the beach was tiny...

We had a lovely quiet week at Zoetry MB , the weather was perfect and the warm air a perfect break from our Canadian winter. We had done research before booking so understood this was a small boutique resort with limited restaurants and bars. Also that the beach was tiny and again limited for swimming and a small pool ; which we enjoyed everyday. The food was average to good and bar service during the day could be great or none- we didn't mind having to get up to get a drink but they did run out of basic spirits from time to time. The evening lobby bar was usually busy with Barbara serving the drinks and providing great service and kindness to all who were there. We found the service to improve greatly as our week continued - our butlers Adrian and Sheldon constantly checked on us always asking if they could do anything for you? Was everything Ok? Just nice people and friendly. In general we found the staff to be most welcoming and hard working ; shout out to Hakeem, Joshua , Teyan our dinner servers and Sandgrain for breakfast was always very sweet. Overall , we had a good week ,relaxed and unplugged exactly what we wanted . My husband really enjoyed the relaxed dress code ; not having to wear long pants to dinner and flip flops all week long were a huge plus for him. He also enjoyed the snorkelling on the complimentary tours and off the dock ; we last minute joined the "sip and paint" activity with Jules and actually found it delightful and fun. Thank you Zoetry team for a great week.

Arrived Feb 22 and left today, March 1st. I have worked in the travel industry for 30 years, therefore very well traveled. The Zoetry Montego Bay has surpassed any resort I have ever been to. The staff cannot do enough to please you. The food was amazing, different menu each...

Arrived Feb 22 and left today, March 1st. I have worked in the travel industry for 30 years, therefore very well traveled. The Zoetry Montego Bay has surpassed any resort I have ever been to. The staff cannot do enough to please you. The food was amazing, different menu each night from Carribean night to Steakhouse night, all an incredible experience. I had done my research before going, so was well aware of issues previously mentioned such as small beach. My opinion is great things come in small packages and this beach is exactly that. Beautiful breeze, incredible scenery, lots of shade. The daily complementary activities were not only a nice break from the sun, but you get to make your own souvenirs while chatting with local vendors. I recommend this resort to people looking to unwind and let yourself get pampered

Review of Zoëtry Montego Bay Jamaica Zoëtry Montego Bay Jamaica is a small boutique resort that promises an ultra-luxurious experience in a peaceful, tranquil setting. While there were aspects of our stay that we enjoyed, such as the clean and spacious rooms and the laid-back atmosphere, the overall experience left...

Review of Zoëtry Montego Bay Jamaica Zoëtry Montego Bay Jamaica is a small boutique resort that promises an ultra-luxurious experience in a peaceful, tranquil setting. While there were aspects of our stay that we enjoyed, such as the clean and spacious rooms and the laid-back atmosphere, the overall experience left much to be desired and unfortunately did not live up to the expectations we had for our vacation. Here’s a breakdown of our experience: 1. Room Comfort: The rooms were spacious and well-maintained, but the pillows were a major disappointment. They were lumpy and uncomfortable, leaving us with neck pain and headaches each morning. This small but crucial detail significantly affected our comfort. 2. Beach Experience: The “beach” was not what we expected. It’s more of a small cove with lagoon-like water, but it lacked the charm of a true seaside experience with waves. The patches of seaweed in the water and on the sand made it less inviting and left us longing for the traditional beach ambiance we had hoped for. 3. Service Quality: This was one of the most disappointing aspects of our stay. The service was far from the bespoke, attentive experience we expected from a luxury resort. Room service consistently took 1.5 hours or more to arrive, and meals at the restaurant often required long waits of up to 2 hours. Customizing food orders was nearly impossible, as staff frequently got details wrong or overlooked requests altogether. To make matters worse, the butler service—touted as a premium feature—was practically nonexistent after check-in. 4. Dining Options: The food was decent but extremely limited, particularly for breakfast and lunch. For a longer stay, the lack of variety became monotonous, with the same limited choices for breakfast and lunch every day. 5. Bar Service: The bar experience was underwhelming. On multiple occasions, beer was either out of stock or not chilled, and basic cocktail ingredients like lime and mint were unavailable. For a resort claiming luxury, these oversights were frustrating and impacted our overall enjoyment. 6. Entertainment: While we appreciated the tranquil vibe of the resort, the evening entertainment could have been better. There were a few performances—a pianist at 10 pm and a violinist or guitarist on 2-3 evenings—but these were brief, lasting only about an hour. It would have been wonderful to have extended performances or more variety to add a touch of vibrancy to the evenings. Unfortunately, we also noticed murmurs from other guests about the inconsistent service, with some suggesting that better service was contingent on tipping generously in advance. This practice felt uncomfortable and diminished the welcoming atmosphere we were expecting. In the end, while the peaceful setting and spacious rooms were highlights, the lackluster service, dining limitations, and other shortcomings lowered the quality of our vacation experience. Zoëtry Montego Bay Jamaica has potential but needs significant improvements to truly deliver the ultra-luxurious, personalized experience it promises.

This was the most horrid vacation spot I have ever had the displeasure of visiting. No food options and extremely limited menu, smells that make you sick to you stomach, ill-kept pool, a fish pond that’s a death pit, an overrun of bugs in the room, old lettuce, rationed condiments...

This was the most horrid vacation spot I have ever had the displeasure of visiting. No food options and extremely limited menu, smells that make you sick to you stomach, ill-kept pool, a fish pond that’s a death pit, an overrun of bugs in the room, old lettuce, rationed condiments and foods, cheapest spirits and wines ever (that too is limited), a view that includes a trash heap of property next door and obscure view of the ocean, just plain ole tired and dead, and not worth $200.00 a night let alone the $1k/per night we paid, just awful!!!

Everything. This resort greatly cheapens the Zoetry brand. We frequent Hyatt/Secrets/Zoetry almost exclusively for our vacations. After this trip, we’re greatly reconsidering our loyalty to the brand. Beginning with arrival, check in was late. We were told the room would be ready in about an hour, which would have been...

Everything. This resort greatly cheapens the Zoetry brand. We frequent Hyatt/Secrets/Zoetry almost exclusively for our vacations. After this trip, we’re greatly reconsidering our loyalty to the brand. Beginning with arrival, check in was late. We were told the room would be ready in about an hour, which would have been a little before 3 PM. At 3:30 we received a text from the “butler” telling us the room was ready and meet him at the lobby. He wasn’t there. Other staff said he would be coming. We waited another 20 minutes for him to come escort us to the room. Up two flights of stairs we dragged our luggage, no elevators here. The room was clean enough, but nothing special. No dresser to store clothing, no Zoetry beach bag, no beach towels. We headed to the pool/beach area but there were no towels available. They said there would probably not be towels until the next day. The pool was very small and cold, we’d expect it to be heated as that is a standard at luxury all inclusives. The staff was already removing the cushions for the beach chairs so we didn’t really get an opportunity to hang out at the beach our first day. We went for a drink at the pool bar but had to wait 15 minutes for a staff member to arrive. We would find this to be the “norm” here. We decided on lunch at the pool area restaurant. Service was slow but friendly, until we had to witness the staff beating a cat. As animal lovers this really put a damper on our mood. We went to the only open restaurant for dinner. The “vegetarian option” was a pile of hard black beans and random cut up vegetables. We also ordered the lamb, it arrived cold. Literally cold, as if it had been taken from the fridge and tossed on a plate. We ordered cake for dessert but it never came. Back in the room, we attempted to shower. There was no hot water at all. We called the desk, they said there was a problem getting repaired and there was nothing we could do but wait. We had cold showers for our luxury vacation. Breakfast is our favorite vacation meal so we were excited the next morning. There was a table with champagne and juice for self serve mimosas, but no glasses available. We ordered coffee with cream, but had no spoons to stir. (There were no spoons for any breakfast during the trip) I asked if the breakfast burrito could be made with no meat, if not I would order something else. They said no problem, burrito with no meat. Service was exceptionally slow and we were very excited to eat when the food finally came. It came out filled with chicken. We had to flag down a staff member and reorder, adding another 45 minutes to this breakfast experience. When heading to the beach that day, again no towels available. When asked an estimated time frame, the staff member shrugged and said laundry. We attempted the pool bar again when they opened at 10. At 10:15 someone arrived and was very visibly upset by the bar. He was frantically washing dishes, getting ice, filling the machines before he could start taking orders. It was 10:45 before we were able to get a drink. We tried room service for dinner that night based on our first nights’ experience. They gave an estimated timeframe of 45 minutes. The food came after 90 minutes, and the order was incorrect. The pizza had no toppings, the nachos had only cheese, the dessert simply didn’t come. The next day, shower was still ice cold. Breakfast was still very slow, no spoons, missing menu items. Bar service exceptionally slow. Attempted room service again. After two hours with no arrival, we called the desk. They said it was on the way. After another 20 minutes, we texted the butler. He said the food had come already. We found out it was sent to the wrong room, the desk said our phone number didn’t match our room number? After three hours it eventually came. That night around 3 AM, we were awakened to a very loud banging sound outside the room. The hot water tank in the hallway was breaking and sounded ready to explode. We were up for the next few hours as staff banged and worked on the tank. The next morning, water was leaking through the ceiling onto the lobby floor. Some towels and a caution sign were thrown down but huge puddles were accumulating. As frequenters of all inclusives, we have a level of expectation for the hotel and service. Between the outdated buildings, no elevators, broken hot water, water pouring from the ceiling, absolutely no pool or beach service, hunting down staff members for bar service, witnessing animal abuse, incorrect food orders, laughable room service, cold pool, lack of towels…. this is an atrocity. We spend a lot of money to enjoy ourselves on vacation but this “resort” really makes it difficult. It feels like a budget hotel that was renamed Zoetry. This was such a huge disappointment I can’t even put it into words. We looked forward to this trip for a long time and it was just so depressing. We spent more time looking for staff than we did enjoying ourselves. We’ve stayed at budget all inclusives for a quarter of this price and had better service. This is shameful.

Writing this review is my last resort, but given the lack of responsiveness of management, I feel it is necessary. Pros: close to airport, pretty property and friendly staff and very quiet, restful. The rest: the food is poor; they are forever out of things, even items grown on the...

Writing this review is my last resort, but given the lack of responsiveness of management, I feel it is necessary. Pros: close to airport, pretty property and friendly staff and very quiet, restful. The rest: the food is poor; they are forever out of things, even items grown on the island such as bananas (5 of 7 days out), coffee beans, Ackee (entire time). Other items often out even though offered on menu feta cheese, yogurt, pasta. Jerky Jo’s good, so long as you want chicken every day, supposed to have pork “tomorrow “, but tomorrow never comes. The property is small but still never a person to serve drinks at the pool, beach or elsewhere. One person can easily serve the entire property but not once in 8 days except after we said something to a manager someone came over, I asked for a bottle of water and she never came back with it. It was 100% self serve. It’s no big deal to walk to a bar but that’s not what you expect when you go to a high end resort. At times there’s no one even at the bar to serve you. Entertainment at dinner: dinner is from 6-9; most nights they have live music for 1 hour (7-8). When we asked why, it’s because the performer has other obligations- suggests poor planning by management, waiting until the last minute. We spoke to several people in management- General Manager David, afternoon manager Zephennia (spelling??) and Latisha (day manager). Not one offered to do a thing. Latisha was the last person I spoke to, she asked that I not reach out to corporate as they would send it back to the resort to resolve and to give her a chance, that she would call me this afternoon to resolve it (points). Needless to say, she has not called which is why the review. Her not calling is the epitome of the attitude of management- they don’t care. They don’t follow through. As we’re allowed to eat at the other Hyatt properties, we wanted to go 1 night since the food was so poor- they wouldn’t even provide complimentary transportation for the 15 minute ride- rather we’d have to take a taxi for $100 ( yes, $100, not a typo). I suggested that they take a survey of the people there from last Saturday to Thursday and I assure them that 9 out 10 (probably 10 out of 10) would not return. It is extremely underwhelming and a huge disappointment. This is supposed to be the high end of Hyatt - it’s anything but high end. As far as being a wellness resort- there’s nothing about it that suggests or promotes wellness. This is supposed to Hyatt’s high end properties- it is anything but.

Where should I start? Well, if you read the negative reviews herein, I would encourage you to know that each review is a very kind representation of the actual truth on all accounts. Stated, differently, the Hotel buttresses a trash heap, it smells like rotten fish and sewage, it lacks...

Where should I start? Well, if you read the negative reviews herein, I would encourage you to know that each review is a very kind representation of the actual truth on all accounts. Stated, differently, the Hotel buttresses a trash heap, it smells like rotten fish and sewage, it lacks any activities paid or otherwise, its "all-inclusive" would better be described as an "all-exclusive," its wine and spirits are truly ghost or nonexistent, the staff is slackadaisical but for a few who you heart will go out to, and what food they do have is cold, stale, overcooked, or otherwise plain ole trash. At check-in, they debit the full amount of your stay with a question of whether "you know that you have enough money to cover this" I have travelled all over the world and this was the absolute worst "five star" $1,000/night location that I have ever had the displeasure of staying on a vacation. Oh, I have I mentioned the dated pools, near dead goldfish pool, limit on beach towels, lack of music or atmosphere, dismal shop, invasion of crawling and flying bugs in bedroom - we had bites everywhere, and jerk & hot sauce rations? Just deplorable in every way possible. NO exaggeration! 3rd time in Jamaica, all three deplorable experiences, and never ever will I step foot on this island again...totally not worth it...!