Viceroy Los Cabos

We were at the Viceroy in Cabo for a wedding and couldn’t be more pleased with the atmosphere and service. From the minute we arrived we were awestruck by the beauty of the resort and the welcoming atmosphere. Mariana & Victoria were our Butler team and they were superb. They were attentive to every detail and ensured we were having the best time and that all details for the wedding were perfect. We highly recommend this location and Mariana & Victoria. We will definitely go back.

We just got back from a mother-daughter trip to the Viceroy Cabo for my birthday, and it was one of the best trips we’ve ever taken. Since I own an apparel design firm that works with 5-star hotels, my standards for luxury service and amenities are extremely high, but the Viceroy completely blew me away. The modern architecture of the hotel is stunning, and our spacious 1-bedroom ocean-view suite was just gorgeous. Our butlers, Jacob and Victor, were absolute rockstars. They handled everything from our airport transfers to spa bookings and dinner reservations before we even arrived, they nailed every single detail. When we walked into our room, Jacob had it decked out with birthday balloons and treats, which was such a wonderful touch. We were constantly texting them with last-minute requests and changes throughout the trip, and this "dynamic duo" was on it every single time. We probably sent over 100 texts, and they responded to every single one within minutes. They really made us feel like VIP guests. The rest of the team was just as incredible. Fernanda, the restaurant manager, worked from morning to night at Casero, Awacate, and Cielomar, always making sure we had a memorable dining experience. Mark at Nido was so personable and gave us an omakase recommendation that actually rivaled our experience at Mandarin Oriental and Ritz Carlton in Tokyo. Gabriel at Nidito always make sure our shaded daybed was ready and our food and drinks always timely. Ana and Scarlett provided exceptional facial and massages, and the spa “grotto” design is simply relaxing and stunning. Emilio, the manager on duty, even helped us secure another suite during a brief power outage. The whole staff just works together so seamlessly. Whether we were grabbing breakfast at Casero, relaxing on the beach at Nidito, or enjoying dinner with those incredible views at Nido and Cielomar, we felt so taken care of. The food everywhere was top-tier. Cabo has no shortage of luxury resorts, but the Viceroy is on another level because of the staff. My daughter and I left with so many great memories, and we’re already planning to come back with the rest of the family—as long as we can have Jacob and Victor taking care of us again! 😊

My wife, our daughter, our son, and I stayed at Viceroy Los Cabos from July 21 through July 25 in Villa 12. We were celebrating our 26th wedding anniversary and our daughter’s 23rd birthday, and the resort helped make both occasions incredibly special. The weather was absolutely gorgeous, although very hot, and the resort itself was beautiful. One of the things we enjoyed most was that it felt intimate enough to become familiar with the staff throughout our stay. By the end of the trip, the breakfast, lunch, and dinner teams knew who we were, remembered our preferences, and often had our favorite table available. A huge thank-you to Victor and Jacob, our butler team. They went above and beyond throughout our stay. For our anniversary, they arranged sparkling wine, chocolate-covered strawberries, and chocolate truffles. For our daughter’s birthday, they coordinated a beautifully decorated room filled with balloons and flowers, along with two cake tarts. Their attention to detail helped make both celebrations truly memorable. Victor and Jacob also arranged a private tequila tasting for our family with Hector, the bar manager, and Mikey. It was educational, entertaining, and one of the highlights of our trip. We learned a lot, had plenty of laughs, and would highly recommend the experience. We stayed on the Deluxe All-Inclusive Meal Plan, and it was fabulous. This option does not seem to be widely promoted, but it is absolutely worth considering, particularly for a family or group. We appreciated being able to pay in advance and know the total cost of our meals and drinks before the trip. It also made the experience much more relaxing. We could enjoy bottled water, specialty coffees, cocktails, meals, snacks, and poolside service throughout the day without thinking about the accumulating cost each time we ordered. At the end of each meal, the check showed what the food and drinks would normally have cost, followed by a zero balance aside from gratuity. For us, the convenience, flexibility, and predictability made the plan well worth it. The food quality throughout the resort was very good. The rooftop restaurant was excellent, and the presentation of the New York strip was especially impressive. We also loved the tuna tartare, oysters, artichoke cheese bread, and truffle pizza. Breakfast was another highlight. The eggs Benedict were among the best I have had at a resort, although the crab cake version was not personally my favorite. The avocado toast, açaí bowls, omelets, fruit with yogurt, and hot and iced coffees were all delicious. The Japanese restaurant had an incredible atmosphere, and the omakase experience was wonderful. The food quality was exceptional, and we enjoyed hearing the story and inspiration behind each dish. The staff made the entire evening feel special. The pool experience was also excellent. Most days, the pools felt surprisingly quiet and uncrowded. One tip is to visit the rooftop pool for beautiful views, comfortable seating areas, and excellent photo opportunities. Bring a few drinks with you and enjoy the scenery. Another tip is to try to secure the four chairs near the upper pool area. It almost feels like having your own private section and pool. The servers were fantastic and checked on us frequently, bringing buckets of iced water, beer, Aperol spritzes, Hugo spritzes, and lunch directly to our chairs. Special recognition should also go to Jesus and Luis, who made our family feel especially welcome during meals. Abraham, the bartender at the rooftop restaurant, and Luis, the manager, were also terrific. Throughout the resort, the staff and servers genuinely seemed committed to making our experience exceptional. We also enjoyed two hydrotherapy sessions at the spa, followed by 60-minute massages. Everything was top-notch. Alberto guided our entire family through the hydrotherapy experience and was amazing. He was extremely knowledgeable, enthusiastic, and passionate about his work. He thoughtfully prepared towels, cucumbers for our eyes, cool cloths, rosemary scrubs, and several different drinks throughout the experience. The massages were among the best resort massages we have ever received. There are a few areas of the property that feel dated and could use updating. We were told that the resort would be temporarily closing shortly after our visit to complete some needed renovations, which should make an already beautiful property even better. During our stay, we also visited Acre off property. The landscaping and atmosphere there are truly special. We loved the craft cocktails and creative food options. It is definitely a destination for anyone who enjoys unique dining experiences. Overall, this was an amazing family trip filled with wonderful memories. What truly sets Viceroy Los Cabos apart is the quality of the accommodations for families and groups, the food and drink offerings, and, most importantly, the exceptional service. We thoroughly enjoyed the Viceroy experience and now have our eyes set on visiting the Viceroy in St. Lucia.

We went to celebrate our anniversary and Viceroy exceeded our expectations. From the amazing suite with the breathtaking ocean view to the zero edge swimming pools, exceptional gym and modern looking architecture making you feel the place is fully floating over water. And above all the amazing friendly services, servers by the pool and especially the private butlers assigned to us from the moment we arrived, Mariana and Victoria, who went above and beyond to ensure all our questions, needs, reservations and a surprise anniversary gift was given to us. We will be back soon.

This was one of the best properties I’ve ever stayed at. The layout was gorgeous, the room was pristine with an unbelievable view, and the staff were so accommodating and so friendly. Victor and Jacob made my stay seamless from the start. When we met at check in I was given their numbers so we could communicate via WhatsApp. They helped me via booking taxis, arranging housekeeping, dinner reservations, and I’m sure anything else I would’ve asked for they would have assisted me. Their responses were prompt and it was so nice to feel so taken care of. Especially being a solo traveler, this gave me peace of mind that I had some trusted people to help me with whatever I needed. The location is perfect, in San Jose del Cabo away from the crazy party scene in San Lucas. The spa … unreal. I entered another universe there. It was the ultimate relaxation and the massage from Jesus was exactly what I needed. I was lucky when I arrived there weren’t many people in the spa so I enjoyed silence and peace, when I was leaving the spa it was more crowded so the noise level was higher than I would have wanted. The vibes of the hotel overall were incredible. Everything is so aesthetically pleasing and so clean as well. The property is very well kept. And the food at Cielomar was delicious.. best steak I’ve had in a while.. get the chimichurri sauce with it! And the ocean view room with a plunge pool on the balcony .. enjoying a bath, with epsom salts that they provided, at night listening to the waves was just incredible. Overall one of my favorite trips of my life! And big shout out to the concierge team who helped me arrange my private airport transfers, my spa services, and multiple excursions, including a super fun horseback riding experience on the beach! This is an excellent spot for solo travelers, friend group trips, or romantic getaways. Must visit!

We stayed at Viceroy Los Cabos for my partner’s milestone birthday, and Edin was hands-down one of the best parts of our trip. He went above and beyond at every turn, anticipating things we needed before we even asked, making sure every detail of our celebration felt special, and doing it all with genuine warmth. It’s rare to encounter that level of service, and it elevated our entire stay. If you’re visiting, ask for Edin by name, he’ll take care of you.

Everything was great from the second we arrived. The staff and atmosphere make it one of my most favorite relaxing places and never want to leave. We got an unexpected room upgrade with a balcony which was the best surprise and to top it off they decorated my room for my birthday with the cutest decor and complimentary champagne and desserts. Edin was the best host ever and can’t thank him enough for making my stay so wonderful.

We had the most incredible time at Viceroy Los Cabos. The level of care & hospitality is unmatched. From the moment we arrived to the moment we left, we felt pampered & cared for. Victor & Jacob were our butlers for the stay & provided the best service! Any questions or assistance we needed they were there. To my surprise my daughter arranged the most beautiful birthday balloons & decorations in our room with the concierge Jeanete. She helped curate the most amazing itinerary for us that made my birthday so incredibly special. From our cooking class to world class dinner at Nido, I felt like we were transported to a different world. Christian our chef was incredible. He was friendly & talented. Our ceviche and sashimi class was so much fun! So fresh & elevated without being too hard for us to truly enjoy. Our day at the spa was another highlight. We were guided through every room with ease & care. The smells, the sounds it was all such relaxing experience. Scarlett my masseuse was the best! I absolutely recommend the hot stone massage. We love the viceroy at Los Cabos. Every employee there has the art of hospitality mastered & will make you feel like a princess!

Jeanete, Victor, and Jacob deserve special recognition for making our stay truly exceptional. They have convinced us once again that the only choice in San Jose del Cabo is the Viceroy. Jeanete (Concierge) was absolutely amazing. She was warm, welcoming, and incredibly helpful. She helped make every interaction a pleasure. Jeanete and I exchanged 28+ emails to help coordinate surprises and decor for my mom’s birthday. I had to consult alot and had so many questions she walked me through every choice and possibility. She did everything like more than it was her job but like it was her happy duty. I loved her and have never worked with a concierge that is SO above and beyond. She is a wonderful at making every moment magical. She is also very beautiful and happy, just great energy I wish I could’ve vacationed with her but she was hard at work making every guest feel as magical as me! Victor (Butler) was always attentive, quick to respond, and ready to help with anything we needed. His service was outstanding from start to finish. Jacob (Butler) went above and beyond to ensure we were well taken care of. He was always available, efficient, and genuinely kind, making our experience even more enjoyable. Jacob and Victor are the best duo team there is! They are always in the chat offering up any ways they can help. They got us transportation, so many reservations, and lots of ice to our room. I loved that I could any questions and they would answer so warmly and quickly. They even assisted us in off property activities. They are genuinely great staff and our stay wouldn’t have been the same without them!!!!! I would stay just to have these two chatting me daily! The best. I will be requesting them during our next stay. Brandon delivered ice to our room, complimented my Spanish, and was incredibly sweet and friendly! He does all of his service with the biggest smiles. Ricardo (Bellman) greeted us warmly upon arrival and quickly took care of our luggage along with big hugs. Ricardo is one of our many reasons we returned to Cabo, he is fabulous. He provided amazing service and made us feel welcome from the very beginning. I about shed a tear when I saw him as we were pulling up in a car, then big hugs commenced!!! It’s been 2 years since we visited and he remembered. The entire bellman team was perfect. Everyone was friendly, professional, and efficient, making arrivals and departures seamless. Misael (Cielomar) provided wonderful service and helped make our dining experience enjoyable, keeping our cups full and ice to the table. Willy (Cielomar) was attentive, friendly, and contributed to an excellent experience at the restaurant he answered all of our questions with the menu. Chef Cristhian led our private cooking class and made it both educational and fun. He was knowledgeable, engaging, and created a very memorable experience. He was sooo friendly and engaged with us while still teaching us what we were working with. We made the most delicious Sashimi and Ceviche. A must do experience. Jeanete created a special surprise for us at the experience also since we were celebrating my mom’s birthday! As far as the regular things, great rooms always clean, turndown service is wonderful, staff is everywhere always ready to help and direct you. We love pool service and in room dining. The showers in the room are some of my favorite, very spacious. I could go on and on but The Spa was life changing. MUST DO, I could say a lot more but just take my word for it the vitality pools are so good. Big fan of it all! Thank you Viceroy, be back soon!

Our stay was incredible! We stayed 4 nights and it was a perfect getaway for a couple. Everything from the rooms to the service and the amenities was top-notch. Our host, Jacob, made sure that we were not only taken care of, but got the most out of experience. He helped with activities, questions and even got us discount on the hydrotherapy area of the spa. The variety of options for food on property was also a huge plus. We will be coming back soon!

Nido was beyond special! Wow what a gorgeous setting! Between the bar manager Hector (who personally delivered our first drinks), the Head Chef (Christian) who made a special off menu dish for us, and our superb server (Samantha)… We had an amazing experience! Mark (Nido Manager) also made sure our every need was met WITHOUT having to ask! Thank you Viceroy for starting our vacation off right!

Absolutely great experience!! Got upgraded to a beautiful villa and all of the staff were so friendly and attentive. Our butlers Victor and Jacob were exceptional - always checking in and offering to help, and they organized a beautiful surprise birthday treat in the room for my husband’s birthday! All of the amenities were perfect for us all to enjoy: gym, kids club, dining options, room service, and of course the beautiful pools and beach! We barely left the resort :) cannot recommend it here enough for a group - family friendly but still very chic and high end. Will be back!!

Victor and Jacob were amazing during our stay. They were very attentive and assisted with all of our needs. They made reservations for activities and dinner, and also gave great suggestions for things to do during our stay! The room and service while on property was amazing.Top notch views and great location. Everything we ate tasted very good. Highly recommend Viceroy hotel.

Hosted a wedding (~70 people), all inclusive , beach wedding; cocktails on pool deck, reception roof. The people/staff are exceptional! 1 room issue was resolved & well handled. We were extremely well served to have a flawless wedding. There had been hiccups in planning but this less were resolved with some changes the weeks before wedding & the staff there now were perfection! Our villa was perfect! All guests impressed!

Viceroy is absolutely gorgeous. Every angle of the resort is picturesque, especially at sunset. Our junior suite room was spacious and very clean, both aesthetically and from the excellent housekeeping. We also chose to do the seafood cooking class with Chef Hector - that was probably the highlight of the whole trip. He walked us through amazing oysters, tuna with avocado, shrimp and octopus cocktail, and ceviche with aji sauce and plantain chips. For comparison, we also had dinner at the Four Seasons down the road, and the food we ate at the cooking class topped it by a lot. We also had dinner at Nido, the stunning sushi restaurant that looks like a birds nest on the reflecting pools. Special call out to Shamanta for the excellent service - she offered to take pictures of us and was very attentive and patient when we accidentally spilled our wine - thank you!! We also had fantastic personalized assistance from Jorge and Israel throughout our stay. My only note is that I wish the nightlife vibe was more lively, but this was a great stay for a relaxing trip to disconnect.