The Westin Excelsior, Florence

This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long...

This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

We felt wrapped in luxury from the minute we stepped through the revolving door into the beautiful lobby. Porters took our luggage and showed us to the front desk where the clerk went over and above assisting us, answering our many questions. Our room was large and luxurious and the...

We felt wrapped in luxury from the minute we stepped through the revolving door into the beautiful lobby. Porters took our luggage and showed us to the front desk where the clerk went over and above assisting us, answering our many questions. Our room was large and luxurious and the large beautiful bathroom offered a separate shower and oversized bathtub, with all the amenities you could want. The concierge desk was extremely helpful and all assistance was done with a smile. We were located across from the Arno near a wide variety of restaurants and within easy walking distance of Ponte Vecchio, the Duomo, and the Ufizzi Gallery. We hope to return to beautiful Florence and would be happy to stay at this hotel again.

what a horrible experience. this is supposed to be a five star hotel? paid for a superior upgraded room and received a different room. the hotel justified it by stating that the room faced the river which is what i booked. no, i booked an upgraded room with a river...

what a horrible experience. this is supposed to be a five star hotel? paid for a superior upgraded room and received a different room. the hotel justified it by stating that the room faced the river which is what i booked. no, i booked an upgraded room with a river view. more importantly, we were placed on the first floor right above the restaurant and the lobby and could hear everything happening below us well into the night. we could even hear the chairs dragging across the floors, the lobby music that played past midnight, and the constant conversation occurring below us and in the neighboring rooms. my wife and i never request service to our room as we prefer to not have people in our room. in turn, we ask for the normal replacement of water and towels every other day or so. we had to request this over and over again before we eventually just went downstairs and retrieved it ourselves. when we tried to speak to the hotel about the issues, they advised they didn't have a solution other than moving us to a new room the day before we checked out or providing us free buffet breakfast for our stay. this was priced at $55/person for a cold mediocre continental breakfast. we were staying there for 6 days and our stay cost over $6000. what a disappointment. 5 star hotel? more like 3 star. we stayed at the Marriot in Rome right before this that is considered a 4 star and it was SIGNIFICANTLY better in all avenues. if you're looking for a 5 star experience, stay away from this property.

We had to leave an awful Airbnb location and I felt like I RAN to the Westin! It was so beautiful - just what I needed. The basic room was spectacular, the breakfast was spectacular and each staff member was spectacular. We had such a wonderful experience, now I may...

We had to leave an awful Airbnb location and I felt like I RAN to the Westin! It was so beautiful - just what I needed. The basic room was spectacular, the breakfast was spectacular and each staff member was spectacular. We had such a wonderful experience, now I may have to buy the heavenly bed too.

Hotel was clean, staff were very polite, location was great. The breakfast and dining area were excellent. Hotel was under some renovations in June of 2024 however it did not impact the positive experience. Would stay again and highly recommend.

Returned to Florence after 10 years and Stefano immediately recoginzes me and said "Riki, welcome home". For years I traveled to Florence/Firenze for business and only stayed at the Excelsior so when returning with my husband to Florence for vacation it is the only hotel we would stay in. It...

Returned to Florence after 10 years and Stefano immediately recoginzes me and said "Riki, welcome home". For years I traveled to Florence/Firenze for business and only stayed at the Excelsior so when returning with my husband to Florence for vacation it is the only hotel we would stay in. It never disappoints and exceeds expections. Stefano makes you feel royal. His concern for your comfort and that you are enjoying his hotel and city is beyond words. His colleagues Daniele, Eva, Beatrice and rest of team provide outstanding service from front desk, to door people, concierge, restaurant, house keeping. Rooms spacious, location the best in Firenze on the Arno. Highly recommend the Excelsior. Looking forward to our next visit Riki & Charles

The rooms are dated and you can hear the people next to you talk, watch TV, and snore all night long. Especially when you are given a non-requested adjoining room. The cleaning staff also left our window open after cleaning I assume for the breeze to come in but the...

The rooms are dated and you can hear the people next to you talk, watch TV, and snore all night long. Especially when you are given a non-requested adjoining room. The cleaning staff also left our window open after cleaning I assume for the breeze to come in but the room was very hot because of this.

The hotel is in an excellent location and easily walkable throughout the city center. We also enjoyed the rooftop restaurant for cocktails. Our room was clean, comfortable and very good size, but the bathrooms could use an update as the shower in ours was surprisingly small/narrow. Otherwise, a solid option...

The hotel is in an excellent location and easily walkable throughout the city center. We also enjoyed the rooftop restaurant for cocktails. Our room was clean, comfortable and very good size, but the bathrooms could use an update as the shower in ours was surprisingly small/narrow. Otherwise, a solid option for a stay in Florence and we'd stay there again! I also wanted to particularly thank Andrea the concierge! He was incredibly helpful in finding us a fantastic place to have cocktails with a view right in front of the Duomo and was able to get us a reservation (quite last minute) at a great restaurant in Florence that was our favorite meal of the trip. Thank you, Andrea!