The Victoria Falls Hotel

3 nights in March after disembarking from the Rovos Rail. Warm welcome in a hotel that has a wonderful old-world colonial feel about it. Very friendly staff and good attentive service throughout our stay. Room was perfectly adequate and well serviced. Good selection at breakfast and terrace food was good...

3 nights in March after disembarking from the Rovos Rail. Warm welcome in a hotel that has a wonderful old-world colonial feel about it. Very friendly staff and good attentive service throughout our stay. Room was perfectly adequate and well serviced. Good selection at breakfast and terrace food was good too. Be careful with the wine selection as these are generally hugely overpriced. Cocktails are fabulous though. Very difficult to get change of $s from the cashier in the lobby ; being told to keep coming back later. This is not really acceptable from a 5* hotel. The bar or Stanley Room has loads of potential but the seating arrangements could be improved. Overall a very pleasant stay in a beautiful location. Highly recommended.

A hotel of legend. A jewel. An undertaking of epic proportions to maintain its reputation and now satisfy clients from the 21st century. The unreplicable quality of smiling service ( Vusa) was outstanding from everyone. The Stable room was gorgeous. However, the terrace food needs some attention ( disappointing in...

A hotel of legend. A jewel. An undertaking of epic proportions to maintain its reputation and now satisfy clients from the 21st century. The unreplicable quality of smiling service ( Vusa) was outstanding from everyone. The Stable room was gorgeous. However, the terrace food needs some attention ( disappointing in taste and poor attention to detail) and the fine dining offering was a fixed menu so “regular” in appeal without flair nor colour that it did not merit a visit.

The hotel, facilities, people, location all five stars. A real sense of the history whilst not at all dated, the people were so friendly and professional. The buffet and local show at the Jungle restaurant was amazing as was the pool area. The view of the bridge and constant falls...

The hotel, facilities, people, location all five stars. A real sense of the history whilst not at all dated, the people were so friendly and professional. The buffet and local show at the Jungle restaurant was amazing as was the pool area. The view of the bridge and constant falls spray you can never tire of. It was expensive for us, but worth it as we have lovely memories for us to cherish.

There is a lot to like about this grand old hotel. Firstly, the location is simply stunning and the grounds are absolutely beautiful. Our room was large, reasonably well equipped and full of natural light. Service, as you would expect, is excellent and the hotel exudes plenty of colonial charm;...

There is a lot to like about this grand old hotel. Firstly, the location is simply stunning and the grounds are absolutely beautiful. Our room was large, reasonably well equipped and full of natural light. Service, as you would expect, is excellent and the hotel exudes plenty of colonial charm; just strolling through the magnificent public rooms takes you back to Victorian times. If you have time, the pool area is also well worth a visit What prevents this being a 5* review is that there are just too many niggles. The food (terrace) is very average and expensive. Breakfast is also a little disappointing. Also, be careful if you are specifically after a room with a view as only the high end suites have uninterrupted vistas. Would we stay here again, absolutely. Though next time we would look to dine in the town itself which probably offer better and more cost effective options.

Fanastic hotel at a great location, friendly staff but inflexible management. We asked for a few more hours late checkout and we were prepared to pay a fee if necessary. Greed destroyed our experience unfortunately. Late checkout 400 USD…

TIA, this is Africa. We take everything in stride when traveling. Hotel is a historic facility that house the Engineers building the Cape Town to Cairo train route. Three restaurants, two outdoors and one indoor. Indoor is fine dining requiring a jacket. Warning if handicapped there are lots of stairs...

TIA, this is Africa. We take everything in stride when traveling. Hotel is a historic facility that house the Engineers building the Cape Town to Cairo train route. Three restaurants, two outdoors and one indoor. Indoor is fine dining requiring a jacket. Warning if handicapped there are lots of stairs with zero provision for walkers or chairs. Internet was non functional in the rooms. Only worked in the main hotel lounge. Food was decent. The Jungle lounge was a good distance from the main hotel and was difficult to navigate in the dark.

We had an absolutely wonderful stay at the Victoria Falls Hotel, which was a delightful surprise for us after our visit about ten years ago. Back then, the hotel hadn’t undergone any renovations, so we were thrilled to experience the transformation. We chose this beautiful location to celebrate my husband’s...

We had an absolutely wonderful stay at the Victoria Falls Hotel, which was a delightful surprise for us after our visit about ten years ago. Back then, the hotel hadn’t undergone any renovations, so we were thrilled to experience the transformation. We chose this beautiful location to celebrate my husband’s 50th birthday, and it exceeded our expectations. The new rooms are stunningly designed in a contemporary style, featuring spacious walk-in bathrooms that added a touch of luxury to our experience. The hotel boasts three exquisite restaurants, and we decided to indulge in the à la carte menu. The food was simply excellent and made our dining experiences truly memorable. We are already looking forward to our next visit and hope to stay a bit longer to soak in the beauty of the surroundings. A heartfelt thank you to everyone at the Victoria Falls Hotel for making our stay so special! Warm regards, Karl and Misi

Very disappointed with the management of this hotel. The hotel itself is wonderful with beautiful grounds and large rooms. Very colonial to look at and I am sure that back in the day everyone’s needs would have been catered for. We had been on the Rovos train for 11 nights...

Very disappointed with the management of this hotel. The hotel itself is wonderful with beautiful grounds and large rooms. Very colonial to look at and I am sure that back in the day everyone’s needs would have been catered for. We had been on the Rovos train for 11 nights where the treatment of their guests is first class. Then we had 2 nights in this hotel. We were given a room with frosted windows so we could not see out. In truth, though the room was large it still felt slightly clostophobic. We did complain to reception but they did nothing other than to tell the cleaner we were moving to a new room but it never happened. What was even worse was the feeling that we were being “done over” when it came to ordering a bottle of wine. We were told there was no wine menu due to it being changed. We accepted that and said what we would like and that we wanted to know the price before opening it. The waitress came back with a bottle and started to open it, we stopped her and asked the price. She didn’t know so went off to ask. US$90. We said know she then told us they had another one and that was cheaper… US$88. In the end we said we would pay no more than US$40 and one was bought. The next day we were given a food menu at lunch time and in the back was a wine menu. That evening, at dinner, we were told there was no menu! What are they playing at? For a very expensive hotel I expect to be treated with respect and not like an idiot.

A traditional hotel over 100 years old, formerly for railroad workers. Today it is a luxury hotel, 5 stars. Modernized but old style is preserved, beautiful garden, friendly service. Now the incredible thing: as an international businessman, I have stayed in many hotels, both cheaper and expensive. But i never...

A traditional hotel over 100 years old, formerly for railroad workers. Today it is a luxury hotel, 5 stars. Modernized but old style is preserved, beautiful garden, friendly service. Now the incredible thing: as an international businessman, I have stayed in many hotels, both cheaper and expensive. But i never experienced the following, also not in 4 stars, and this for unbelieveable us$ 550 per night for 2 persons: - Minibar: yes, there is one. But empty! so we went to the reception and told them that they probably forgot to fill it up. "Oh no, you are in the cheapest category ($550!), there are no drinks in these rooms". So i asked if the other rooms which got drinks in the minibar get them free of charge? "Oh certainly not, they pay for it. But you can go to our restaurants and buy drinks". Common, what kind of 5 star, or even 4, is this, empty minibar, where they even could make money on it!!?? - Restaurants, they got 3: one is inside, only properly dressed allowed, meaning jacket (tie?) for men, ladies elegant. No thank you, not in a place like this where people walk around in safari dress. The 2 other restaurants are OUTSIDE, great, but not when the temperatur during the day is around 40°C (100-110°F), in the evening not much cooler. No restaurant available with aircon except the highly elegant one. Sorry, this doesnt work, at least not for us. Overall, yes, nice hotel, but these 2 topics, arrogant for not having drinks for the "cheap" $ 550 rooms, and no restaurant with Aircon... never again.