The Rubens at the Palace

From our initial walk up to the Rubens, our doorman Jan welcomed us with a warm smile and gathered all our bags for us. The staff was most helpful in all ways and we were very happy to stay there and recommend to others. The English room was excellent for...

From our initial walk up to the Rubens, our doorman Jan welcomed us with a warm smile and gathered all our bags for us. The staff was most helpful in all ways and we were very happy to stay there and recommend to others. The English room was excellent for dinner and afternoon tea the best in all of London Excellent location for visitors

There are many a tea room location in London, but you want one that doesn’t feel like an overly touristy, cardboard cutout and sad rendition of the real thing… what you get at Rubens is refined sophistication! The service, the tea (vanilla chai for me), the bites were everything! Not...

There are many a tea room location in London, but you want one that doesn’t feel like an overly touristy, cardboard cutout and sad rendition of the real thing… what you get at Rubens is refined sophistication! The service, the tea (vanilla chai for me), the bites were everything! Not to mention the beautiful fabric on the wingback couches for two. It was everything I didn’t know I needed out of my tea experience. Also shout out to Rebecca who was the sweetest server.

Excellent hotel from check in to check out. Staff unreal . We were there for our birthdays and the staff did everything to make it special for us. We will be back again soon . Breakfast is the best ever. The hotel is spotless and so quiet at night. Highly recommend

We stayed at the conveniently located hotel for 5 days and from beginning to end it was a wonderful experience. The hotel itself is tastefully and traditionally decorated in rich colours. The well equipped bedrooms have wonderfully comfortable beds and sumptuous bedlinen. In the bathroom the towels are thick and...

We stayed at the conveniently located hotel for 5 days and from beginning to end it was a wonderful experience. The hotel itself is tastefully and traditionally decorated in rich colours. The well equipped bedrooms have wonderfully comfortable beds and sumptuous bedlinen. In the bathroom the towels are thick and fluffy and the range of high end toiletries is in keeping with the overall standard of everything provided. The jewel in the crown of the hotel is a team of staff who, regardless of their position are endlessly pleasant, polite and professional going out of their way to provide guests with the best experience available. Special mention must be made of Tom, front of house manager who was particularly helpful during our stay. I can understand, why like ourselves so many others were clearly return customers. Staying at Rubens at the palace is like visiting friends in grand surroundings! A perfect combination.

A wonderful experience! Central location, great bus and tube access. But it is the staff who make this an amazing place to stay, from the concierge to the doorman and turn- down service your every need is met and exceeded. I highly recommend!

It was my first time visiting London and the staff at The Rubens was amazing and accommodating of our needs. It is located close to major attractions as well as the Victoria tube station. The breakfast was very tasty and would highly recommend prior to starting your day sightseeing.

From the moment we checked in till the moment we checked out 4 days later we were looked after superbly. Every single member of staff was courteous, friendly and helpful. The food was fantastic and the opulence of the hotel gave it that truly luxurious experience

Whenever we visit London, we make it a point to stay at The Rubens at the Palace, and there have even been times we’ve come to London specifically to return to this extraordinary hotel. Over the years, the Rubens has become more than a favorite destination it feels like visiting...

Whenever we visit London, we make it a point to stay at The Rubens at the Palace, and there have even been times we’ve come to London specifically to return to this extraordinary hotel. Over the years, the Rubens has become more than a favorite destination it feels like visiting old friends. The staff here are simply unparalleled in their warmth, professionalism, and charm, and their attention to detail ensures that every stay is unforgettable. John has been here 45 years and is encyclopedic in his knowledge Last night, we celebrated an exquisite Valentine’s dinner, where the Beef Wellington was nothing short of perfection. A heartfelt thanks to Chef Nelson, whose culinary mastery produces some of the most outstanding food we’ve ever eaten. He even took the time to share his techniques with me, which was such a generous and personal touch. Chef Nelson’s passion for his craft is evident in every detail of his creations, and it’s an absolute privilege to enjoy his cuisine. Our experience was elevated by the impeccable leadership of Leo, the hotel manager, whose presence is felt in every flawless detail of the service. Leo’s dedication, professionalism, and care extend throughout his entire team, making each guest feel like the most important person in the room. He leads by “doing” - he’s intimately involved in every level of the experience - bussing tables; serving food and being a bartender when needed. The housekeeping staff also deserve high praise for their impeccable attention to detail, ensuring every corner of the hotel radiates elegance and comfort. Truly, every single person on Leo’s team goes above and beyond to create an unforgettable experience. A special mention must go to Silviu, the bar magician whose infused hot gin creations are pure magic. Each drink is an artistic masterpiece, crafted with creativity and precision. And Muna, one of the hostesses, is another standout whose attentiveness and grace added to the warm and welcoming atmosphere. Whether enjoying high tea, drinks at the bar, or simply relaxing in this genteel; sophisticated haven, every moment at the Rubens is flawless. Special shoutout to Giulia who makes an incredible first impression and it sets the tone for an incredible experience with EVERY single member of staff. She sets the tone of impeccable service and every single experience afterwards ; mirrors the expectation she has set. This is one of those rare places you almost hesitate to share because it’s so perfect you don’t want it to become too popular! Its charm, gentility, and unparalleled service make it a standout destination. Conveniently located steps from Victoria Station and tucked just behind Buckingham Palace, some rooms even offer a view of the Royal Mews, adding an extra layer of magic to your stay. Whether it’s a romantic dinner, indulgent high tea, or simply soaking in the luxurious atmosphere, The Rubens at the Palace delivers on every level. For those seeking an elegant, intimate London escape, this hotel and its incredible staff make it a truly unforgettable experience.

Gorgeous welcoming hotel with the friendliest staff in London. They have employees like Frank who have worked there for over 20 years and a famous concierge John, who has been with the hotel for 45 years!! The moment you step foot in the hotel you feel special. They cater for...

Gorgeous welcoming hotel with the friendliest staff in London. They have employees like Frank who have worked there for over 20 years and a famous concierge John, who has been with the hotel for 45 years!! The moment you step foot in the hotel you feel special. They cater for your needs better than most and pay attention to detail. The afternoon tea overlooking Buckingham Palace Mews is gorgeous. The rooms are richly decorated, the bed linen and toiletries (Floris) divine. The breakfast was plentiful and well prepared and for those that like curry - the Curry Room restaurant below the New York Bar is awesome. Fabulous dishes specially prepared and served on a Thali by a superb chef. Try a hand crafted signature cocktail in front of an open fire in the bar before dinner. Perfect. Well done to Vince and the team for offering a most memorable stay.

A weekend away in London and an excellent place to stay in The Rubens at the Palace. The location being five minutes walk from Victoria is helpful for transport links but equally, Green and St James Park are only a five minute walk away. The welcome from Pascal on the...

A weekend away in London and an excellent place to stay in The Rubens at the Palace. The location being five minutes walk from Victoria is helpful for transport links but equally, Green and St James Park are only a five minute walk away. The welcome from Pascal on the door and Rosie on reception set the tone for the stay. We felt like frequently returning customers rather than first time visitors. Nothing was too much trouble. We were upgraded which was a bit of a treat and a surprise. The room was spotless and well looked after by the housekeeping team. Raj and team on Sunday were on good form and very friendly. An absolute must return soon vote from us.

Jan the Doorman always greeted us with a smile either in the morning when we would leave or upon our return asking how our day was. We would share with him our experiences and just laugh out loud what we came across our journey. Jan was always refreshing when returning...

Jan the Doorman always greeted us with a smile either in the morning when we would leave or upon our return asking how our day was. We would share with him our experiences and just laugh out loud what we came across our journey. Jan was always refreshing when returning to the hotel each evening.

This is the best hotel we have ever stayed at in London. We have had many trips to London but this hotel, staff and location are excellent. We went to see a show in the Theatre district and this hotel was perfect to get there. All in all a fantastic...

This is the best hotel we have ever stayed at in London. We have had many trips to London but this hotel, staff and location are excellent. We went to see a show in the Theatre district and this hotel was perfect to get there. All in all a fantastic hotel.

This hotel met and exceeded my expectations from the minute my husband and I walked in to the reception. Booking in was relaxed and efficient and we were immediately made to feel valued. The room was clean with beautiful bed linen, comfortable and quiet considering situated in central London. We...

This hotel met and exceeded my expectations from the minute my husband and I walked in to the reception. Booking in was relaxed and efficient and we were immediately made to feel valued. The room was clean with beautiful bed linen, comfortable and quiet considering situated in central London. We had breakfast both mornings of our stay which was delicious and each morning we were welcomed and well looked after by the staff. The hotel is in a perfect location for a visit to London. I honestly could not find anything negative about our stay here and every member of staff is impeccably trained to allow guests to experience a perfect stay at this beautiful hotel.

The Rubens never disappoints! From the amazing decor to the awesome staff, it’s always an outstanding experience! A special shout out to Kamal, the manager for an afternoon Tea. He is very professional and amazing at his job!I would highly recommend this hotel to anyone visiting London!

My recent stay in London at The Rubens At the Palace hotel was fabulous! I was traveling for vacation with my husband who had never been to London. The location was perfect, very close to several outings we had planned. And when we occasionally needed a taxi, the adorable bellmen...

My recent stay in London at The Rubens At the Palace hotel was fabulous! I was traveling for vacation with my husband who had never been to London. The location was perfect, very close to several outings we had planned. And when we occasionally needed a taxi, the adorable bellmen were so quick to stop traffic with their whiste and hail one for us! Our room was splendid with luxury bedding and decor including the breathtaking moreno glass chandalier, but my favorite decoration was BY FAR the handsome portrait of Prince William. The furniture and paintings and architectural details throughout the hotel were also splendid, even better than the published photos and videos I had studied before the trip. We also had exceptional service from all of the staff; the bellmen as well as the front desk staff Rosie and Sophie, and the restaurant staff Manuel. One day I mentioned we were going to see the Phamtom of the Opera that evening. When we returned to the hotel late that night we were suprised with a custom made dessert in our room!! At The Rubens At the Palace hotel, all of the guests are treated like royalty themselves!!