The Montcalm Royal London House

I wanted to write specifically about the Concierge, Daniel. He went above and beyond planning days, mapping out directions and transport and had great, recommendations for activities and restaurants. He was attentive and really cared. Definitely an asset to this Hotel!! My stay would not have been as good without...

I wanted to write specifically about the Concierge, Daniel. He went above and beyond planning days, mapping out directions and transport and had great, recommendations for activities and restaurants. He was attentive and really cared. Definitely an asset to this Hotel!! My stay would not have been as good without his help. Also had a nice experience with Selina from guest relations, kind and professional. Hotel is in a good location, walking distance from Underground and M and S.

The spa was amazing. My partner and I had the best massages. Customer service was on point we felt so welcomed. Tanvi was so accommodating she made sure my boyfriend had a great birthday! Will definitely come back again. we feel so relaxed and energised, wish we booked to stay...

The spa was amazing. My partner and I had the best massages. Customer service was on point we felt so welcomed. Tanvi was so accommodating she made sure my boyfriend had a great birthday! Will definitely come back again. we feel so relaxed and energised, wish we booked to stay in the hotel

We stayed in for my partners birthday celebration and they were just wonderful they decorated the room with some balloons and left us a little card. the hole experience was amazing and we are coming back here in March for another stay as this will be our third time coming...

We stayed in for my partners birthday celebration and they were just wonderful they decorated the room with some balloons and left us a little card. the hole experience was amazing and we are coming back here in March for another stay as this will be our third time coming and we cannot express how much relaxation we have here and in the spa definitely recommend.

Stayed here as part of our anniversary celebrations as we had enjoyed such a lovely time here last year. The hotel decor is elegant and facilities are very good with a bar/cafe, sports bar, rooftop restaurant and bar and spa. Staff are professional and friendly. The hotel made our stay...

Stayed here as part of our anniversary celebrations as we had enjoyed such a lovely time here last year. The hotel decor is elegant and facilities are very good with a bar/cafe, sports bar, rooftop restaurant and bar and spa. Staff are professional and friendly. The hotel made our stay very comfortable and memorable and we really appreciated all their efforts. Our room facilities included mood lighting, a Corby steamer, huge tv, mini bar, comfy bed, Soapsmith toiletries and comfy seating. It is a lovely hotel and I'm sure we will stay again.

Very nice experience, Daniel and team were very helpful. Will definitely be going back. Also Sheriff and his team at the Aviary restaurant were excellent. This was my first time and would recommend it to my friends. Found the room cold, rang down to reception, they turned off the air...

Very nice experience, Daniel and team were very helpful. Will definitely be going back. Also Sheriff and his team at the Aviary restaurant were excellent. This was my first time and would recommend it to my friends. Found the room cold, rang down to reception, they turned off the air conditioning and sent up extra blankets.

Perfect place to have a lovely weekend away. We stayed in the club king room which was spacious and comfortable. The bed was really comfy and had a great night sleep both nights. Very quiet once in the room. The staff were very kind and had done some extra special...

Perfect place to have a lovely weekend away. We stayed in the club king room which was spacious and comfortable. The bed was really comfy and had a great night sleep both nights. Very quiet once in the room. The staff were very kind and had done some extra special touches for our anniversary which was thoughtful. Great that there is a spa there and very much enjoyed our treatments. Really glad we stayed - had a great time and could not fault the place.

We had a lovely stay at the Montcalm royal London. Pamela in particular was amazing. She gave us a gorgeous room and complimentary cake for my birthday. The bed and room was really comfortable with excellent amenities. I would definitely recommend the hotel and will be staying here again. Location...

We had a lovely stay at the Montcalm royal London. Pamela in particular was amazing. She gave us a gorgeous room and complimentary cake for my birthday. The bed and room was really comfortable with excellent amenities. I would definitely recommend the hotel and will be staying here again. Location is also ideal! Thank you Pamela

Tionne was an absolute gem. Such a kind girl. I stayed in 622 and she made the experience worth it Lots of love from Marrocco Beautiful girl with amazing chess skills Deserves the world, charming smile- she stands out and I never felt more welcomed! Planning on moving in

Im sorry I am genuinely the most easy going person… but this has to be said. I paid for the Montcalm club king which was one of the more expensive rooms. I was promised a city view. But given a view looking at the hotel rooms opposite with a dirty...

Im sorry I am genuinely the most easy going person… but this has to be said. I paid for the Montcalm club king which was one of the more expensive rooms. I was promised a city view. But given a view looking at the hotel rooms opposite with a dirty roof below (room 230). We faced a couple of issues.. we went down to the ‘spa’ which is literally about the same size as a bedroom and seemed to be full of couples who couldn’t keep their hands off each other which turned it into a bit of an uncomfortable environment. Also our lights would not work in our room and we was locked out. So I went to reception and I was told to make sure I pushed my door hard and to take the card out of the electric holder and reset it (something that clearly happens often). I went back to the room and I ended up having to scan my card and KICK my door at the same time so it would open. We stay in many 5/4 star hotels and I can honestly say this was NO WHERE near a 5 star experience… so much potential yet and severe lack of care.. if I was a 5 star hotel and a customer couldn’t get in their rooms and the electric doesn’t work it would be a room swap… but somehow we were the problem. It’s embarrassing and I can bet my life on the fact the next review this place has it will lose a couple of stars. Absolute shambles and I would appreciate some sort of response from the highest people possible… but I won’t hold my breath. I am only doing this review for now but I have means to repost this on several platforms. Simply not good enough. AVOID AT ALL COSTS

Had an incredible experience at the Montcalm Hotel. The staff was outstanding, particularly a member named Otilia who went above and beyond to assist us. We had an issue with our room, as we had booked a suite but were initially assigned a standard room. However, the staff handled the...

Had an incredible experience at the Montcalm Hotel. The staff was outstanding, particularly a member named Otilia who went above and beyond to assist us. We had an issue with our room, as we had booked a suite but were initially assigned a standard room. However, the staff handled the situation promptly and efficiently, moving us to the correct room and even offering complimentary gifts for the inconvenience. The breakfast was delicious, and the staff was always friendly. The spa area was impeccably clean. Overall, my stay was fantastic, and I would highly recommend the hotel and certainly visit again.

Just not sure why this is 5 star. Doesn't cut it compared to others hotels. Rooms fine... missing some basics. Ive stayed in 3 star rooms that are better. Breakfast is great, but no options to have the full menu as room service. You just can never get hold of...

Just not sure why this is 5 star. Doesn't cut it compared to others hotels. Rooms fine... missing some basics. Ive stayed in 3 star rooms that are better. Breakfast is great, but no options to have the full menu as room service. You just can never get hold of reception, or kitchen. Sorry, it's just not 5 star. No way. 'Computer says no attitude' doesn't happen in a 5 star. It's a convenient place for us to stay, but will be going elsewhere going forward.

Emily bar manager at Montcalm at the brewery. Hotel was beautiful and Emily was a lovely lady who was very helpful and treated us so nice. Update from earlier review What a beautiful hotel it was from the bed to the pillows,loved the shower so spacious. Such a warm welcome

Emily bar manager at Montcalm at the brewery. Hotel was beautiful and Emily was a lovely lady who was very helpful and treated us so nice. Update from earlier review What a beautiful hotel it was from the bed to the pillows,loved the shower so spacious. Such a warm welcome

This is a review for the club lounge experience. This was part of my hotel booking. What great service from manikant, nothing was to much. He was very attentive and our cocktails were flowing. He made this a very pleasant evening. Would highly recommend it if staying here. Would come...

This is a review for the club lounge experience. This was part of my hotel booking. What great service from manikant, nothing was to much. He was very attentive and our cocktails were flowing. He made this a very pleasant evening. Would highly recommend it if staying here. Would come again.

We had an excellent stay at Montcalm Royal London House. Every member of staff was pleasant and helpful. A special mention to the head concierge, Daniel, who was especially attentive and professional. We genuinely appreciated the effort he put in to making our stay seamless and enjoyable. Our room was...

We had an excellent stay at Montcalm Royal London House. Every member of staff was pleasant and helpful. A special mention to the head concierge, Daniel, who was especially attentive and professional. We genuinely appreciated the effort he put in to making our stay seamless and enjoyable. Our room was well-appointed and well-equipped, ensuring a very comfortable stay. Breakfast featured a great selection of fresh, high-quality options, and dinner in the bubble dome on the balcony of the rooftop restaurant was a highlight - fabulous views paired with excellent food. We highly recommend this hotel and look forward to returning in the next few months. Hugh and Mary

I rarely leave reviews, but I feel it's important to share my experience after what was meant to be a special night at The Montcalm Royal London House ended up being deeply disappointing. I spent a significant amount of money expecting a premium experience to celebrate my partner’s birthday. Instead,...

I rarely leave reviews, but I feel it's important to share my experience after what was meant to be a special night at The Montcalm Royal London House ended up being deeply disappointing. I spent a significant amount of money expecting a premium experience to celebrate my partner’s birthday. Instead, we arrived to find the room in an unacceptable state—there was a cigarette butt left behind, the carpet was dirty, surfaces were dusty, and there was hair on the seating. For a hotel of this standard, this level of cleanliness is shocking. I raised the issues with the Duty Manager, Pamela Pandey, who acknowledged the situation and offered a partial refund along with a discounted stay in the future. While I appreciated her response at the time, she has since failed to follow through on the agreement, and my follow-up emails have been ignored. This experience has left me incredibly disappointed—especially as I had initially been considering this venue for an upcoming corporate event in London. Based on how poorly this has been handled, I will be looking elsewhere. I expected far better from a hotel with this reputation, both in terms of room standards and customer service.

Stayed for two nights given a significant birthday. Had a wonderful time in this lovely hotel and was so well looked after by every member of staff. Service was excellent and really made our stay. Location of the hotel really worked well for us. Highly recommended.

Lovely hotel, great customer services special thanks to Manikani and Mihir in the club lounge. Lovely roof tops bar unfortunately no seating available but delicious cocktails, looking forward to our second night here! Excellent location.

Me and my wife booked one night (tonight) and despite a promising start, (we received notification to say we were ‘guest of the day’ and had been upgraded) things only went down from there. Firstly the cleanliness was not good, particularly in the bathroom where the doors looked like they...

Me and my wife booked one night (tonight) and despite a promising start, (we received notification to say we were ‘guest of the day’ and had been upgraded) things only went down from there. Firstly the cleanliness was not good, particularly in the bathroom where the doors looked like they hadn’t been cleaned in months, covered in thick dust and hair. Secondly, after a long day we turned the tv on to relax, but none of the channels worked at all. We tried everything including switching on and off at the plug but nothing worked. I then called down to get assistance but after 30mins on the phone I still couldn’t get through. At this point I’d just showered and was tired so really didn’t want to go down and start arguing in reception, so we left it. Thirdly, despite advertising that they have air conditioning, there is a small vent in the room but no room controls! So we were not able to turn on/off up or down or change the temperature at all, definitely not something you’d expect in a 5* hotel, it was £300 for the basic room! We ended up having a restless night as we were too hot to sleep. Overall, we were really excited for our stay but it was not as expected and not 5*

My partner and I booked the Montcalm London house in March for a 1 night stay as a special night away and an event with friends. We've both stayed In many high end hotels across the world due to work and the reviews for this hotel were fantastic. Unfortunately we...

My partner and I booked the Montcalm London house in March for a 1 night stay as a special night away and an event with friends. We've both stayed In many high end hotels across the world due to work and the reviews for this hotel were fantastic. Unfortunately we didn't have the 5 star experience the hotel promotes. I had booked a club double room with a city view. When we arrived at the reception, we were told breakfast wasn't included even though I had booked for both of us to have it. So this put us on the back foot from the start. We weren't offered a welcome drink on arrival when the couple next to us were and we seemed to be blanked completely. When we went up to the room on 5th floor and we entered the room and were met with a view overlooking the NCP car park, which didn't seem a great city view as advertised. Half of the plug sockets in the room didn't work, let alone look safe to use as a couple were hanging out of the wall. The bathroom looked like the cleaner hadn't touched it in months, with the floor being marked and outright dirty and the cleniness of what one would expect from a 2 star hotel. Not for the price we paid for this 5 star hotel. My partner and I never complain and are very tolerant but on this occasion it simply wasn't good enough so we decided to head down to reception to complain. The gentleman that was helping guests in the lobby came over and was very polite and apologetic. We showed him photos we had taken and even he agreed it wasn't up to standard and went to speak to the manager to resolve the issue. At this point we were then offered a welcome drink and taken seriously. The gentleman came back after some time and informed us we could try another room but the hotel was very busy so we agreed for him to take us to it. It was back on the 5th floor and the room was next to the one we had booked. We went in and the room was in the same if not worse state than the one we had just been in. The employee that took us to the room even agreed that it was in a poor state so we all headed back down to reception, where he spoke to the manager once again and they stated we could check out now with a full refund as they couldn't accommodate us any further. My partner and I were absolutely gutted we had to now find a new hotel to stay on a busy Friday night and consequently missed most of the event at the O2 so decided to pack it all in and head home. We were informed the refund would arrive in 10 days and so far it's been over 3 weeks with absolutely nothing. I even emailed the hotel and hotel chain with a complaint and unfortunately they have never acknowledged it. I've phoned the hotel directly, to be told the manager would call me back but they never have. We're not people to complain about things but this completely ruined our special weekend away and we accept things happen but unfortunately this warranted a 1 star review and a heads up to anyone staying at this hotel of the service you'll receive if things don't quite go to plan.

Hands down the nicest hotel we’ve ever stayed in. Every member of staff was so welcoming and helpful — a huge shoutout to Mihir in the Club Lounge who went above and beyond. We’ll 100% be back! The location is perfect too! And we informed them our stay was for...

Hands down the nicest hotel we’ve ever stayed in. Every member of staff was so welcoming and helpful — a huge shoutout to Mihir in the Club Lounge who went above and beyond. We’ll 100% be back! The location is perfect too! And we informed them our stay was for our anniversary so they even surprised us with balloons, petals, wine & a desert for our anniversary. So thoughtful!

Fantastic great hospitality every staff member went above and beyond. Fabio at the end made sure we checked out smoothly. The location is great right next to the main station of Liverpool Street. We didn’t use the spa facilities but will make sure too next time