The American Colony Hotel

Travel Date: March 31, 2025

We decided to sample this hotel for a weekend night after finding an incredible point redemption rate. The hotel is located in a rather unattractive area of Jerusalem, some 30 minutes stroll from old town. Parking is free of charge for hotel guests. However, the hotel itself looks lovely and...

We decided to sample this hotel for a weekend night after finding an incredible point redemption rate. The hotel is located in a rather unattractive area of Jerusalem, some 30 minutes stroll from old town. Parking is free of charge for hotel guests. However, the hotel itself looks lovely and consists of several Ottoman buildings, connected together through passes and yards. Strolling through the hotel made us feel as if we're in a museum, rather than a hotel. We checked in at apx. 4:30PM on a Friday afternoon. We were immediately told by the somehow unfriendly receptionist, that despite paying with Hilton points, the hotel would charge us 18% of VAT as if we were paying the room's regular price. That's preposterous and might even be illegal, as we're currently looking into it. As Diamond members, we were upgraded from a Comfort room to a junior suite and were allocated room 312. Our room was rather large, offered ugly views to the parking lot, featured a king-size bed, an uncomfortable sofa bed, an armchair, a coffee table, a TV, a desk and chair, a Nespresso machine, a safe and a minibar (with complimentary 2 soda water bottles and 2 grape juice bottles). The bathroom was large with a sink, toilets (which were shockingly dirty), a shower with a strong water pressure and a bath tub. Unfortunately, the Acqua di Parma toiletries are gone and were replaced by 3USD a liter dispensers of a generic cheap brand. The room was not light-proof (and that's putting it mildly) and we were woken by direct sunlight coming through the drapes. There's a nearby mosque (some 50 meters from the hotel), so you could expect a 4:30AM wake up Muaazin call. The A/C in the room was terrible and variated from being too cold or too hot. We had dinner and breakfast at the Arabesque restaurant, which was only average and pricy. I've written a several review about it. Breakfast was included with our rate, but dinner was apx. USD70 for a couple. Bottom line - while this is considered a 5-star hotel with "old world charm", it certainly did not live up to its expectation, especially with the mediocre room, food and VAT blunder.

Travel Date: December 31, 2024

I will not go anywhere else in Jerusalem. The hotel is amazing, beautiful, with lot of green outdoor spaces. The staff is fantastic, specially in the restaurants and at reception. Diana always welcomes us with a lovely smile and makes us feel at home.

Travel Date: November 30, 2024

Beautiful, enchanting, quiet and full of history. Hotel, facilities, rooms, gardens and the staff are perfect. Our stay in Jerusalem has been wonderful. The staff, always helpful and smiling has made us feel at home. Diana at the reception is wonderful, she made everything possible for us to have a...

Beautiful, enchanting, quiet and full of history. Hotel, facilities, rooms, gardens and the staff are perfect. Our stay in Jerusalem has been wonderful. The staff, always helpful and smiling has made us feel at home. Diana at the reception is wonderful, she made everything possible for us to have a home in Jerusalem at The American Colony.

Travel Date: October 31, 2023

The property is stunning with an old world feel. Staff is very helpful, food nicely prepared. Our room was small, buy the balcony with table and chairs was a nice feature. Conveniently located near the Old City and light rail.

Travel Date: October 31, 2023

The American Colony Hotel is an oasis of calm in Jerusalem. The hotel feels luxe without being too formal. Our room was comfortable and had a lovely balcony overlooking the complex. The hotel gardens are beautiful, and they grow their own herbs and vegetables for the restaurant. The food was...

The American Colony Hotel is an oasis of calm in Jerusalem. The hotel feels luxe without being too formal. Our room was comfortable and had a lovely balcony overlooking the complex. The hotel gardens are beautiful, and they grow their own herbs and vegetables for the restaurant. The food was delicious, and the breakfast buffet was very extensive. We were at the hotel when the Hamas attack occured, and the hotel took very good care of us, and made us feel safe despite the circumstances. We walked from the hotel to the old city, it took about 15 minutes to reach the nearest gate. At night it probably would be best to take a taxi.

Travel Date: October 31, 2023

Elegant, well-mainted boutique hotel nestled behind privacy walls from busy streets is located within a 25 minute walk from Damascus Gate and the Old CIty. Nicely landscaped property with a decent pool area. Good restaurant with a very nice outdoor courtyard setting. Professonal and welcoming staff.

Travel Date: October 31, 2023

Quaint boutique hotel, beautiful spacious junior suites . Excellent outside garden dining. Delicious breakfast buffet. Fun evening outside garden bar that serves a variety of options for dinner. Loved swimming in the heated pool. Easy walk to Old Town.

Travel Date: September 30, 2023

This is one of the nicest hotels we have stayed in. It is not the flashiest - but it is a haven of quiet calm and beauty in the midst of a crowded and noisy city. Staff are very helpful. Garden courtyard dining area is superb. Pool also.

Travel Date: September 30, 2023

The American Colony is an amazing hotel and we could not have been more pleased with our stay. The hotel and the grounds are absolutely beautiful. The food and drinks were amazing as well. The service was phenomenal - each and every individual was so pleasant and helpful. They arranged...

The American Colony is an amazing hotel and we could not have been more pleased with our stay. The hotel and the grounds are absolutely beautiful. The food and drinks were amazing as well. The service was phenomenal - each and every individual was so pleasant and helpful. They arranged tours and taxis that I would highly recommend. We can’t wait to visit again.

Travel Date: September 30, 2023

Our experience at the American Colony Hotel was wonderful from start to finish. From booking our transportation from the airport, to assisting with tours around the country- the concierge team was there to gladly be of assistance. My favorite part of our stay would have to be the breakfast buffet...

Our experience at the American Colony Hotel was wonderful from start to finish. From booking our transportation from the airport, to assisting with tours around the country- the concierge team was there to gladly be of assistance. My favorite part of our stay would have to be the breakfast buffet had plenty of variety (baked goods, manaeesh, omelette station, desserts, cheeses, cold cuts, and the list goes on). The food was just as great during dinner and lunch as well as poolside snacks. The team serving the food was pleasant and helpful with little questions, mutaz was particularly helpful. the rooms were comfortable and it was particularly cool to know that so many influential historical figures also stayed in this hotel. One last particularly great thing about this hotel was the convenience of its location. Within 10 minutes (walking) we were able to get to the old city Damascus gate for shopping & food.