Sugar Beach, A Viceroy Resort

Out of 10 it's an easy 10+.. My wife and I got married in St Lucia over 20 years ago and returned to mark the occasion and WOW we were blown away by the Hotel Staff and the rooms and Restaurants. 'Swamed' our butler for the 10 days was literally...

Out of 10 it's an easy 10+.. My wife and I got married in St Lucia over 20 years ago and returned to mark the occasion and WOW we were blown away by the Hotel Staff and the rooms and Restaurants. 'Swamed' our butler for the 10 days was literally No 1 for attention to detail, taking care of our every need and most of all full of smiles and a can do attitude. His personal delivery of coffee and pastries was a high light and above and beyond!! Thank you also to James Wyndham MD who is clearly leading his team from the front 👍

My wife and I along with two other couples just got back after five nights at Sugar Beach Resort. The location, the villas, the restaurants and most importantly the staff were fantastic. The two of us stayed in a luxury villa (508) and it had great ocean views. The Cane...

My wife and I along with two other couples just got back after five nights at Sugar Beach Resort. The location, the villas, the restaurants and most importantly the staff were fantastic. The two of us stayed in a luxury villa (508) and it had great ocean views. The Cane Bar and Saltwood were our favorite restaurants along with Jetty Burgers for lunch. We can’t speak highly enough about the staff. Every single staff member we encountered was helpful, engaging and always asking if we needed anything. A special recognition of superior service from the following staff members (our butlers Tracey, Felicia and Swamed), (Afra at Jetty Burgers and the beach) and (bartenders Zeph and Kentus who also explained the rules of cricket). The staff make this resort exceptional. It is pricey but worth every penny.

Beautiful understated elegance. Amazing food and service. From the moment we began our airport transfer, the service was impeccable. Outstanding room with pool and hot tub overlooking the ocean. Karen Augustin was the absolute best. We had the loveliest time and will return.

The beach at Sugar Beach is just amazing. Stunning scenery, excellent facilities, brilliant service. Gorgeous white sand and lovely sea to swim in. The loungers are great and there's lots of good big straw umbrellas. The beach service is a real plus with them bringing all your towels for you...

The beach at Sugar Beach is just amazing. Stunning scenery, excellent facilities, brilliant service. Gorgeous white sand and lovely sea to swim in. The loungers are great and there's lots of good big straw umbrellas. The beach service is a real plus with them bringing all your towels for you and serving lots of different meals and drinks straight to your lounger. You can completely relax and not worry about anything. We also loved the tennis court. It could not be more picturesque with stunning landscaping and clubhouse and right next to the Petit Piton. Excellent quality court and faultless surrounding. Lovely staff at the tennis club too and easy and free to book with your butler. Our luxury sugar mill room was in a great location because you're right next to where breakfast is served and can also walk easily to all the restaurants and reception without having to use the shuttle cars. The room was very large and had a massive terrace which we loved sitting out on. Lovely high ceilings. Air con was extremely effective but not always needed as it was a very airy and light room. Bed and pillows were very comfortable. They decorated the room for us for our honeymoon which was a really nice touch. We found the food at Sugar Beach much better than at Ladera. There's also a good amount of variety since there are four different restaurants. The Asian food at Cane Bar was delicious and we loved the vibes of being right by the beach at Bonte and the Grill. Breakfast has an incredible selection of different food it was always a shame when I wasn't able to eat more! It was a real plus having two egg chefs and a crepe/pancake/waffle chef. A lady egg chef in particular was an absolute delight, so friendly and would somehow always remember you and your order! She cooked me excellent fried eggs. We loved the live music that was regularly at the resort especially the instrumental steel drums band. The atmosphere was just great. The service was mostly very good but varied a lot from person to person. Some of the hosts at breakfast seemed not friendly and a bit stressed and a couple of the pancake chefs did not communicate well at all. Some of the waiters at the restaurants were delightfully friendly and charismatic whereas others were sleepwalking a bit. I think some staff just seemed much less motivated or less natural at service than others. I would exclude the butlers from this who without exception were excellent. We found the app for messaging your butler so helpful. They would always respond to everything very fast as well. Shout out to Beverley who did a brilliant and fast job packing my suitcase. We used the butlers lots for booking things for us and general help and advice and it was brilliant to have them. I couldn't fault the cleanliness of the room or the resort, the housekeepers did a great job and were also always kind. The gardeners also do an incredible job, the landscaping and gardens are just beautiful which is so impressive for such an enormous resort. The rainforest spa was stunning but the price of the treatments is absolutely eye watering, like more than 300 USD for a massage. The restaurants are also extremely expensive, even worse than some 5 star hotels in London which was a surprise. However we rated the food and service at all of our meals at the resort. Only main area of complaint would be the rum and chocolate tasting experience we did at the cocoa hut on site. The two staff members running it knew very little about rum or chocolates. I could have told you the facts that they said by just reading you the label on the side of the bottle. They also got some figures wrong and had to correct themselves. We were really expecting more expertise especially at such a high price point. We did several other activities and these were mostly very good although extremely expensive. We booked a boat tour directly on the beach with Ocean Angels Tours and the two guys were great and made us feel in no rush. They were very knowledgeable about the island and showed us loads of different places. It might be better to book excursions through a different provider because they charge you resort fees and taxes but it was also very easy and convenient just booking things directly through the concierge. Overall the resort is absolutely a 5 star resort. The views and location are just stunning and there are lots of different things available to do. Just the staff are a bit hit and miss and you need to have a lot of money to stay here, because the restaurants and excursions are extortionate.

Sugar Beach is in my top 5 beach destinations for sure. Great location and the views are magnificent. Great restaurants around the beach and it is very clean. A must see when in St Lucia. Overall great beach destination with amazing views all around.

Visited this beach on recommendation from cruise terminal. Cost $60 return per person by boat. Takes approx 45 minutes taking in great views of coastline and the Pitons. Beach has a hotel on it but public can use the beach free of charge. Excellent value day trip with some of...

Visited this beach on recommendation from cruise terminal. Cost $60 return per person by boat. Takes approx 45 minutes taking in great views of coastline and the Pitons. Beach has a hotel on it but public can use the beach free of charge. Excellent value day trip with some of the passengers doing a full tour including volcano, mud bath and waterfall at $90 per person. Drinks provided on return journey. Highly recommend over other beaches in st Lucia.

When we travel we typically like to bounce around and explore a lot. The Viceroy was one of the few resort that I felt like I could stay at for a long period of time and enjoy it at the same level every day. First off the villas were amazing....

When we travel we typically like to bounce around and explore a lot. The Viceroy was one of the few resort that I felt like I could stay at for a long period of time and enjoy it at the same level every day. First off the villas were amazing. Incredible views with a private pool. We just had the first-level upgrade and not the top-tier offerings. Bed was very comfortable and the bathrooms were very enjoyable. The way the villas are positioned it offers a complete level of privacy even though other villas are in proximity. You get a private butler for your stay. They provide you with a phone that you can use to phone your butler and arrange anything that you need during your relaxation time at this property. The service was top notch. There were a couple of times that we needed a quick dry cleaning job in less than 24 hours and some help with arranging to exchange a vehicle and the service was always very crisp. As much as we like to explore you don't need to leave this property. You could spend all day at the pool and you can then spend a full day at the beach and rotate back and forth. Their are water sports they can arrange and some great snorkeling on property. The outlets were all very enjoyable. They do smash burgers every so often on the beach at a small hut that you will have to inquire about as it is a great treat to have while you are there. There is a very nice gym on property to work out at in the mornings. I would highly recommend getting something with the breakfast buffet added. Breakfast tended to be our largest meal that we had during our stay and the rest of the day we just relaxed with some activities mixed in. We have been to several island vacations and St. Lucia was very fun. While the island is starting to get some more attention this resort was the highlight of our trip. We would highly recommend this as a place to call home during your trip to St. Lucia. You will not be disappointed. I typically like to try a new destination every time we travel but I would absolutely go back to St. Lucia and this would be the place I would book again. We stayed at an AirBnB and another resort during our time on the island and I would just go straight back here for the entire stay. Thank you to the staff and management during our stay at the resort. Your team coordinated its services very well!

The most amazing Staff made me enjoy the stay more fun. The grounds of the property were very very well maintained and gorgeous. I would say that my vacation at St. Lucia was the very best by far. The foods were outstanding. Not one person at the resort was rude....

The most amazing Staff made me enjoy the stay more fun. The grounds of the property were very very well maintained and gorgeous. I would say that my vacation at St. Lucia was the very best by far. The foods were outstanding. Not one person at the resort was rude. Our butler's Michael & Khandi were phenomenal. Nylah & Aline were very great to work with as well. Enjoyed my well-deserved massage and staff were fantastic.

We stayed at Sugar Beach Viceroy and we were completely overwhelmed with how amazing it was. The Service: Butlers: our butlers were really great! Tracy and Demond were responsive, they surprised us with a thoughtful banner in our room (it was our 30th Anniversary celebration) and we got champagne and...

We stayed at Sugar Beach Viceroy and we were completely overwhelmed with how amazing it was. The Service: Butlers: our butlers were really great! Tracy and Demond were responsive, they surprised us with a thoughtful banner in our room (it was our 30th Anniversary celebration) and we got champagne and chocolates from the catering manager. They were personable, we adored them! The Room: Room 501 view is spectacular! We had the view of the pitons AND the water! We spent so much time on the deck and in the plunge pool. The room was very comfortable and clean and spacious! The Restaurants: we did not eat at The Cane Bar but we did have cocktails at the bar. The bartender was fabulous! Showed me how to make the mocktail that I was enjoying that night. The Jalousie Grill where we went for the Barbecue, we highly recommend this place for the BBQ. Bonte was the place we went most. Lunches and Dinners. The service was phenomenal, the food was delicious. The best place however is Saltwood. The service we received from Belinda was over the top. She did everything she could to make sure our dinners were special including having the people doing the entertainment play our wedding song! She made us feel so special and well taken care of. The food here is top notch, great quality! Overall, you cannot go wrong staying at Sugar Beach. The staff will make sure you are sad when you have to leave because they make you feel so very special and welcome.

Only here for the diving in the resort, super super helpful and great team, Elijah was extremely helpful when we booked quick and prompt by email and was extremely welcoming, Merv our dive master was full of info for diving and info for St Lucia with a smile on his...

Only here for the diving in the resort, super super helpful and great team, Elijah was extremely helpful when we booked quick and prompt by email and was extremely welcoming, Merv our dive master was full of info for diving and info for St Lucia with a smile on his face and a great sense of humour awesome dive team, if only we had more time to dive with them we would. Dives sites were amazing and Merv gave us great briefs before hand making everyone comfortable with the dives, saw turtles, pufferfish, barracuda and lionfish to do hunt as well. Overall the whole team in the dive centre were really helpful and even if we weren't diving with some instructors/boat crew they were all really happy to help and crack a joke or two with you. Me and my partner really really enjoyed it and like I said would dive with them again.

Sugar Beach always exceeds expectations. Hands down, they provide the best service in the Caribbean. A personal Butler is assigned to you with a phone for immediate service. The villa is stocked with all your favorite beverages, including sodas, wine, and the delicious Piton beer. The shuttle service is so...

Sugar Beach always exceeds expectations. Hands down, they provide the best service in the Caribbean. A personal Butler is assigned to you with a phone for immediate service. The villa is stocked with all your favorite beverages, including sodas, wine, and the delicious Piton beer. The shuttle service is so fast that you better be ready because they are there seconds after you call. The food has drastically improved over our last 4 visits. The breakfast buffet was included and was wonderful. They have crepes, waffles, eggs, and fruit. The buffet nights are expensive but well worth it. Beach service is a nice lunch option. Afra and William were very attentive and eager to serve. We ordered room service on several evenings and ate by the splash pool. The beach has a locally owned shop by the snorkeling area. Bernita, the owner, will shop and bring you anything you may have forgotten to pack. She has liquor, cigarettes, medicines, and trinkets. The beach has some nice touches, like sunscreen and hydration stations, towels, and plenty of lounge chairs. The beach area is not as exclusive as in years past. The chairs are placed much closer together, and there were people with day passes using the accommodations. The one-bedroom villa has two full baths, a living room area, and a large bedroom. The main bathroom has plenty of space, including a tub, shower, closet, and vanity. The hair dryer is subpar compared to other resorts of this caliber. The deck area is large, with incredible views. Michael and Candy were our Butlers and went above and beyond, making our visit extra special. Sugar Beach has plenty to do. They have snorkeling and Hobie Cats at no extra charge. They also have scuba diving and many excursions. We chose the Sunset Cruise. They picked us up on the beach dock, so there was no time wasted leaving the resort. We love Sugar Beach and will be back soon!

Sugar Beach has the best service and scenery we’ve experienced in the Caribbean. This was our 4th stay at this property and it’s because we haven’t found any place that is comparable. Our butlers, Candy and Michael, were great, and even arranged for us to be able to watch the...

Sugar Beach has the best service and scenery we’ve experienced in the Caribbean. This was our 4th stay at this property and it’s because we haven’t found any place that is comparable. Our butlers, Candy and Michael, were great, and even arranged for us to be able to watch the college football conference championship games from our villa’s patio. That was awesome! All of the staff was very friendly, helpful, and accommodating. William and Afra, our servers at the beach, were particularly awesome. Bernita, the wonderful lady that runs a shop at the Northern end of the beach, is also very friendly and helpful. It wouldn’t be a trip to Sugar Beach without visiting her shop. The property is beautiful and impeccably maintained. However, it is starting to feel like they are trying to maximize all the available space by adding additional beach front bungalows at the edge of the beach and umbrellas between the thatched sun shelters on the beach. As a result, the beach area is starting to feel a bit crowded even if there aren’t many people on it. The Villa, #318, an ocean view, had an incredible view of the bay and beach, and was spacious. Unfortunately, it didn’t have a view of the sunset, but they offer a great sunset cruise from the resort that was fantastic. Finally, the food was great and has gotten better over the years. They have a lot of variety on the menu and it’s all done very well. In the end, it was another great stay at Sugar Beach and we’d definitely return.